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DialedIn CCaaS

Cloud-based contact center solution to streamline operations

Table of Contents

Is this product right for your business?

Find out with a

DialedIn CCaaS - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

DialedIn CCaaS overview

What is DialedIn CCaaS?

DialedIn is a cloud-based CCaaS platform engineered to optimize outbound, inbound, and blended call center activities across various industries. The platform is a comprehensive, adaptable solution that grows with the business and keeps it competitive.Designed for any team with at least five seats, it provides advanced options including auto, predictive, preview, and progressive dialing to ensure every call is managed efficiently.

DialedIn CCaaS offers a suite of key features designed to enhance efficiency and user experience. Rapid Deployment allows users to get up and running in minutes, not days, ensuring minimal downtime. The User-Friendly Interface requires minimal training, enabling teams to focus their time and energy on delivering top-tier service. Smart Call Routing uses customizable rules to direct calls based on language, skill set, and other factors, enhancing both customer and agent experiences. No-Code Integrations make it easy for users to connect with leading CRMs and APIs, eliminating complex coding and streamlining workflows.

DialedIn CCaaS provides Real-Time Analytics with customizable dashboards and reporting tools that offer instant insights to optimize performance on the go. Security & Compliance are prioritized with robust security settings that ensure data integrity and compliance, and digital call records are stored securely for up to 90 days. Scalability is a key feature, as the solution also scales from small businesses to large enterprises, whether deployed on-site or in the cloud.

Starting price

25per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Call Center

User Interface

Bugs and Issues

Call Notes

Recurring technical glitches

DialedIn CCaaS’s user interface

Ease of use rating:

4.8

(315)

DialedIn CCaaS pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(39)

5(273)

What do users say about DialedIn CCaaS?

Beyond the UI, its predictive dialing technology is a heavy hitter—significantly boosting live connection rates and agent productivity.

Select to learn more

Who uses DialedIn CCaaS?

Based on 315 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Insurance

Telecommunications

Consumer Services

Health, Wellness and Fitness

Others

Use cases

Call Center

Telemarketing

Auto Dialer

Inside Sales

Call Recording

DialedIn CCaaS's key features

Most critical features, based on insights from DialedIn CCaaS users:

Caller id

4.8

(80)

Call scripting

4.7

(67)

Call monitoring

4.9

(42)

Contact management

4.9

(7)

Call logging

4.5

(24)

Call routing

4.8

(14)

Call recording

4.9

(79)

Reporting/Analytics

4.5

(54)

Queue management

4.3

(6)

CRM

4.5

(2)

All DialedIn CCaaS features

Features rating:

4.7

(315)

Access controls/permissions

(0)

Activity dashboard

4.7

(18)

Activity tracking

(0)

Agent interface

5.0

(1)

Alerts/Escalation

4.0

(5)

Alerts/Notifications

(0)

Answering machine detection

(0)

API

(0)

Auto-Dialer

4.9

(87)

Automated attendant

(0)

Automated routing

5.0

(2)

Automatic call distribution

4.7

(80)

Automatic outbound dialer

(0)

Blended call center

(0)

Callback scheduling

(0)

Call center management

4.8

(96)

Call conferencing

(0)

Call disposition

(0)

Caller id

4.8

(80)

Call list management

5.0

(1)

Call logging

4.5

(24)

Call monitoring

4.9

(42)

Call queues

(0)

Call recording

4.9

(79)

Call reporting

4.7

(9)

Call routing

4.8

(14)

Call scheduling

(0)

Call screening

(0)

Call scripting

4.7

(67)

Call tracking

(0)

Call transfer

4.6

(16)

Campaign management

4.7

(19)

Campaign specific caller id

(0)

Chatbot

(0)

Chat/Messaging

(0)

Computer telephony integration

4.8

(77)

Contact database

(0)

Contact management

4.9

(7)

CRM

4.5

(2)

Customer database

4.0

(1)

Customer history

(0)

Customizable Caller ID

(0)

Customizable reports

(0)

Dashboard

(0)

Data import/export

4.0

(1)

Data management

5.0

(2)

Data security

(0)

FCC compliance

(0)

For cloud phone systems

(0)

For contact centers

(0)

For sales teams/organizations

(0)

FTC compliance

(0)

Inbound call center

(0)

Integrations management

(0)

Interaction tracking

4.8

(6)

IVR

3.0

(2)

Lead capture

4.0

(2)

Lead distribution

4.6

(12)

Lead management

4.8

(31)

Lead qualification

5.0

(1)

List management

5.0

(2)

Live chat

(0)

Manual dialer

4.1

(10)

Monitoring

(0)

Multi-Campaign

(0)

Multi-Channel communication

5.0

(6)

Online voice transmission

(0)

Outbound call center

(0)

PBX

(0)

Performance management

(0)

Performance metrics

(0)

Power dialer

4.8

(16)

Predictive dialer

4.8

(69)

Preview dialer

(0)

Progressive dialer

4.0

(5)

Quality management

5.0

(1)

Queue management

4.3

(6)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time reporting

4.8

(19)

Real-Time updates

(0)

Reporting/Analytics

4.5

(54)

Reporting & statistics

4.9

(21)

Ring Groups

(0)

Role-Based permissions

3.0

(1)

SMS messaging

(0)

Social media integration

(0)

Third-Party integrations

(0)

Virtual Call Center

(0)

Virtual Extensions

(0)

Voice mail

4.9

(27)

Voicemail transcription

(0)

VoIP

(0)

VoIP connection

4.3

(4)

Workforce management

(0)

DialedIn CCaaS alternatives

DialedIn CCaaS

4.8

(315)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.8

Ringover

4.7

(865)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

Convoso

4.5

(387)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.5

Customer Support

4.5

LiveAgent

4.7

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

DialedIn CCaaS pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Enterprise Plus

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.

Enterprise

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

Professional

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

Small Business

/user

Per month

Features included:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

User opinions about DialedIn CCaaS price and value

Value for money rating:

4.7

(315)

To see what individual users think of DialedIn CCaaS's price and value, check out the review snippets below.

“The platform helped streamline call operations, improved agent productivity, and provided useful real-time visibility into team performance. While there are areas that could benefit from additional customization and reporting flexibility, it was a reliable solution for managing daily contact center operations.”

Alvaro M.

COO

“Beyond the UI, its predictive dialing technology is a heavy hitter—significantly boosting live connection rates and agent productivity.”

Kieshia B.

Customer Service

DialedIn CCaaS integrations (9)

Integrations rated by users

We looked at 315 user reviews to identify which products are mentioned as DialedIn CCaaS integrations and how users feel about them.

Salesforce Sales Cloud

Integration rating: 5.0 (1)

Other top integrations

HubSpot Marketing Hub

DialedIn CCaaS customer support

What do users say about DialedIn CCaaS customer support?

Customer support rating:

4.8

We analyzed verified user reviews to identify positive and negative aspects of DialedIn CCaaS customer support.

Widely noted by reviewers, DialedIn CCaaS customer support is highly responsive and resolves issues promptly, often within minutes.

A significant portion of users highlight the support team's willingness to walk them through processes and provide personalized assistance.

Frequently reported by users, customer service is available through multiple channels, including chat, phone, and after-hours support.

A large number of users appreciate the knowledgeable, friendly staff who go above and beyond to accommodate requests and implement suggestions.

Support options

Knowledge base

Email/help desk

Chat

Faqs/forum

Phone support

Training options

Documentation

Live online

In person

Videos

Webinars

To see what individual users say about DialedIn CCaaS's customer support, check out the review snippets below.

“Dialedin is a strong tool for businesses looking to centralize communications, sales, and customer follow-ups, offering a balanced mix of affordability and functionality.”

Evelin V.

Insurance Agent

“I liked the productivity improvement, customer support, customization, and chat/communication most about DialedIn”

Brooklyn G.

Agent