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Simla.com

CRM platform to boost your eCommerce sales

Table of Contents

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Find out with a

Simla.com - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Simla.com overview

What is Simla.com?

CRM platform to boost your eCommerce sales

With this platform, you will be able to:

** Unify all your communication channels, including WhatsApp, Facebook, and Instagram, in a single window

** Create orders from the chat with your clients

** Take advantage of a ready-to-use sales funnel or create your own

** Segment your clients and personalize your communications

** Launch promotional newsletters, combining WhatsApp and email channels

** Utilize chatbots based on ChatGPT

** Communicate with and manage your clients from your smartphone

Starting price

27per user /
per month

Alternatives

with better value for money

Simla.com’s user interface

Ease of use rating:

4.7

(32)

Simla.com reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.81/10

Rating distribution

Who uses Simla.com?

Based on 32 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Retail

Consumer Electronics

Banking

Hospital & Health Care

Others

Use cases

Customer Communications Management

Customer Service

CRM

Online CRM

Social CRM Tools

Simla.com's key features

Most critical features, based on insights from Simla.com users:

Interaction tracking

4.0

(3)

Customer database

5.0

(3)

Chat/Messaging

5.0

(7)

Multi-Channel communication

5.0

(5)

All Simla.com features

Features rating:

4.6

(32)

A/B testing

(0)

Activity dashboard

(0)

Activity tracking

5.0

(1)

AI copilot

5.0

(1)

Alerts/Notifications

5.0

(2)

API

5.0

(1)

Appointment management

(0)

Appointment scheduling

(0)

Autoresponders

(0)

Calendar/Reminder system

4.0

(2)

Call center management

(0)

Call recording

(0)

Campaign management

(0)

Campaign segmentation

(0)

Chatbot

3.0

(1)

Chat/Messaging

5.0

(7)

Collaboration tools

(0)

Communication management

(0)

Configurable workflow

(0)

Contact database

4.8

(5)

Contact management

4.4

(14)

Conversation intelligence

(0)

CRM

(0)

Customer database

5.0

(3)

Customer engagement

5.0

(1)

Customer history

5.0

(1)

Customer segmentation

(0)

Customer Service Analytics

(0)

Customer social profiles

(0)

Customer support

(0)

Customizable fields

(0)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

5.0

(1)

Data import/export

5.0

(3)

Data security

(0)

Data visualization

(0)

Document storage

4.0

(2)

Drag & drop

(0)

Email Automation

(0)

Email management

4.3

(4)

Email marketing

(0)

Email templates

(0)

Email tracking

(0)

Event triggered actions

(0)

Feedback management

(0)

Forecasting

(0)

For small businesses

4.8

(4)

Human Handover

(0)

Inbox management

4.7

(3)

Interaction tracking

4.0

(3)

Internal chat integration

(0)

Lead capture

(0)

Lead distribution

(0)

Lead generation

4.0

(2)

Lead management

4.2

(9)

Lead nurturing

(0)

Lead qualification

3.5

(2)

Lead scoring

(0)

Live chat

5.0

(2)

Marketing automation

5.0

(1)

Mobile access

4.7

(3)

Monitoring

(0)

Multi-Channel communication

5.0

(5)

Multi-Channel marketing

(0)

Multi-Channel social integration

5.0

(2)

Multi-Language

(0)

Multiple data sources

(0)

Performance metrics

(0)

Personalization

(0)

Pipeline management

4.0

(2)

Product recommendations

(0)

Quotes/Estimates

(0)

Real-Time analytics

(0)

Real-time conversations

(0)

Real-Time data

(0)

Real-Time monitoring

5.0

(1)

Real-Time notifications

(0)

Referral tracking

(0)

Reminders

5.0

(1)

Reporting/Analytics

4.7

(6)

Reporting & statistics

(0)

Sales pipeline management

4.0

(6)

Sales reports

(0)

Sales trend analysis

(0)

Search/Filter

(0)

Segmentation

(0)

Sentiment analysis

(0)

SMS messaging

(0)

Social media integration

4.5

(4)

Softphone

(0)

Surveys & feedback

(0)

Tagging

(0)

Task automation

(0)

Task management

4.8

(5)

Template management

(0)

Territory management

(0)

Third-Party integrations

(0)

Video support

(0)

Visual analytics

(0)

Voice recognition

(0)

Web-based deployment

(0)

Workflow management

(0)

Simla.com alternatives

Simla.com

4.7

(32)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.6

Customer Support

4.7

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

LiveChat

4.6

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Simla.com pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

/user

Per month

Features included:

Automatic dialog distribution bot
Open dialog reminder
FAQ-bot
Facebook and Instagram connection
Automated lead saving
Connection of the online chat on the web
Mobile app with chats, notifications and tasks
Analytics
Access to tasks
Technical support

Pro

/user

Per month

Features included:

Automatic dialog distribution bot
Open dialog reminder
FAQ-bot
Facebook and Instagram connection
Automated lead saving
Connection of the online chat on the web
Mobile app with chats, notifications and tasks
Analytics
Segmentation of the customer base by WhatsApp, email and SMS
Ready-to-use marketing mechanics
ChatGPT-based AI assistant
Access to tasks
Triggers
Access to telephony
Work with catalog
Technical support

User opinions about Simla.com price and value

Value for money rating:

4.6

(32)

Simla.com integrations (15)

Integrations rated by users

We looked at 32 user reviews to identify which products are mentioned as Simla.com integrations and how users feel about them.

WooCommerce

Integration rating: 4.5 (2)

“Turn any site into a shop in minutes”

“Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.”

Jamie P.

Youth Worker and Designer

1/2