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eClinicalWorks
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Electronic medical records for the healthcare sector
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eClinicalWorks - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
eClinicalWorks overview
Based on 390 verified user reviews
What is eClinicalWorks?
By industry, eClinicalWorks reviewers are most commonly professionals in medical practice (59%). The most frequent use case cited is electronic medical records (55% of reviewers).
What do users say about eClinicalWorks pricing?
Reviewers indicate that eClinicalWorks offers low startup costs and competitive pricing, which some users find beneficial for small practices. However, some users report additional fees and feel the pricing lacks transparency, leading to unexpected expenses.
Starting price
per month
Pros & Cons
Medical Practice
Patient Management
Patient Charting
Support Tickets
Charges
Pricing
eClinicalWorks’s user interface
eClinicalWorks pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.0
Features
3.3
Ease of use
3.3
Customer support
2.8
Reviews sentiment
What do users say about eClinicalWorks?
By industry, eClinicalWorks reviewers are most commonly professionals in medical practice (59%). The most frequent use case cited is electronic medical records (55% of reviewers).
Select to learn more
Who uses eClinicalWorks?
Based on 390 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
eClinicalWorks's key features
Most critical features, based on insights from eClinicalWorks users:
All eClinicalWorks features
Features rating:
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eClinicalWorks pricing
Pricing plans
Pricing details:
RCM as a Service
No pricing info
Features included:
- 24x7 Support
- Appeals at All Levels
- Billing Implementation Services
- Billing Rules
- Claim Creation and Processing
- Clear Visibility Into Your A/R
- Denial and Rejection Management
- Disaster Recovery
- Document Management
- Ebo View
- Eclinicalmessenger
- Maintenance
- Preventative Claim Edits
- Private Cloud
- Referral Management
- Registry Reporting
- Unlimited Free Webinars/Videos
User opinions about eClinicalWorks price and value
Value for money rating:
Of 31 reviews that provide robust commentary on eClinicalWorks's price and value, 44% mention it in a positive light.
Reviewers indicate that eClinicalWorks offers relatively low startup costs and competitive pricing compared to other EMRs, which some users find beneficial for small practices and clinics. Users appreciate the unlimited flat pricing for certain features and the perceived value for the cost, especially for essential functionalities. However, some users report that many features require additional fees, and the true cost can rise significantly with add-ons and per-provider licensing. Some reviewers feel the pricing lacks transparency and becomes cost-prohibitive for smaller practices or when scaling, with unexpected expenses surfacing after onboarding.
, and
To see what individual users think of eClinicalWorks's cost and value, check out the review excerpts below.
eClinicalWorks integrations (65)
Integrations rated by users
We looked at 390 user reviews to identify which products are mentioned as eClinicalWorks integrations and how users feel about them.
Integration rating: 3.0 (1)
“The integration with Phreesia was critical in order for us to accurate run insurance eligibility and benefits.”
Dawn L.
Practice Administrator
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 2.0 (1)
eClinicalWorks customer support
What do users say about eClinicalWorks customer support?
Customer support rating:
We analyzed 98 verified user reviews to identify positive and negative aspects of eClinicalWorks customer support.
A small group of reviewers highlight responsive, knowledgeable, and friendly customer support staff.
Widespread user sentiment points to significant language barriers and communication difficulties with support.
A large number of users report slow response times, unresolved issues, and lack of effective problem-solving.
Common user feedback mentions difficulty reaching support, limited availability, and inconsistent service quality.
Support options
Training options
To see what individual users say about eClinicalWorks's customer support, check out the review snippets below.
“All the information is at your fingertips. If you do not know how to use a function, their customer service is easily accessible and the representatives are more than willing to help you find your way and ensure all questions are answered.”
Jennifer D.
BIlling rep
“I have worked on Eclinical Works for several years, the product is not very user-friendly and the technical support is horrible, to say the least as you have to create a ticket and wait until they call you back and the connection is terrible and the language barrier is really bad.”
Feelcia C.
Owner
“Tech support/service call response is immediate but actual support and repair was often deferred to a later time and was difficult to communicate with their staff, located overseas.”
Antoinette T.
Office manager
eClinicalWorks FAQs
eClinicalWorks has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What is eClinicalWorks used for?
eClinicalWorks is a patient management software designed to help businesses in the healthcare sector maintain electronic medical records and engage patients. The HIPAA-compliant platform enables managers to handle bookings and automate campaigns to send appointment reminders. Administrators can collect information regarding vital signs through pre-visit questionnaires and document progress notes. eClinicalWorks allows physicians to connect with patients via audio and video conferencing on a unified interface. Supervisors can also share screens to review and discuss lab results, e-rays, and medications in real-time. eClinicalWorks lets stakeholders conduct satisfaction surveys to collect feedback and track usage analytics using mobile applications on Android and iOS devices.
Q. What are the benefits of using eClinicalWorks?
• eClinicalWorks offers a comprehensive, cloud-based EHR that covers every aspect of healthcare for ambulatory practices of every specialty, from the front office through documentation, reporting, billing, and follow-up care.
• eClinicalWorks is an industry leader in interoperability, with our PRISMA health information search engine and integrated AI tools making the most complete patient records available to providers at the point of care.
• eClinicalWorks is fully integrated with state-of-the-art solutions for ambient listening that save providers thousands of hours each year on clinical documentation, helping to control costs and restore work-life balance.
• eClinicalWorks integrates with healow applications and solutions to enable practices to strengthen Patient Engagement, expand patients' access to care, streamline workflows, and help providers meet the challenges of Value-Based Care.
• eClinicalWorks is a full healthcare IT partner dedicated to meeting the needs of every customer, from solo providers to enterprise-level organizations, with innovative solutions to improve care quality and safeguard patient safety.
Q. What languages does eClinicalWorks support?
eClinicalWorks supports the following languages:
English
Q. Does eClinicalWorks offer an API?
No, eClinicalWorks does not have an API available.
Q. What level of support does eClinicalWorks offer?
eClinicalWorks offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
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