OpenTable Pricing

Some elements of the platform are intuitive and easy to use. Pacing controls work pretty well, but I don't like much else.

I spent years avoiding using OpenTable because I take issue with their pricing structure. In 2022 our brand mandated its use, so we made the switch. There are a handful of useful features but I have largely been unimpressed with it. I dislike that each device you use it on has different functionality -- I feel we should largely be able to do the same things on the mobile app that we can on an ipad...

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Finally upgraded a lot of options for the software. It's been years and years making suggestions with this company, glad they started to finally implement what industry people needed.

The cost associated with some of the repeat business seems like it's unnecessary, but as long as it's driving business towards me I'm OK with it.

What I like the most about OpenTable is its ease of use. If I know what restaurant I want to book a reservation for and they have availability, I can basically get in and get out in less than 2 minutes. THAT'S efficiency. I also like that you can customize searches by specific neighborhoods, specific occasions or ambiances (romantic vs. casual, etc.) and obviously prices. Yelp isn't a main...

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This isn't a dig at the software specifically but I feel like some high end or modern / niche restaurants decide to host reservations on Resy instead and that tends to deter me from using OpenTable from time to time. I haven't had any issue with the OpenTable software specifically.

I use OpenTable almost on a daily basis to make reservations for both business and personal lunches or dinners. It is very easy to use and you can book a table at a restaurant within minutes. I like that you can search restaurants by neighborhood but also by cuisine and price range. It is also very easy to cancel or modify a reservation. The app is also very convenient for any on the go need.

Their reward program is not appealing. The VIP status doesn't grant you anything. I wish they would design a program where VIP members get preferred seating, timing etc. Moreover, after you collect a certain amount of points, you get a voucher towards a future reservation; however I noticed that the selection of restaurants that accept the voucher is extremely limited. Additionally, not all restaurants are listed on OpenTable, which sometimes is not ideal

Easy to Use Painless Monthly Billing Inexpensive, Low Cost Helpful Dashboard

Easy to miss notifications, tends to get lost in my emails etc. Not sure how charges work for cancelled reservations, but I regularly have out of area numbers make reservations then cancel within minutes. Hopefully not padding their numbers. Guests have complained about not receiving confirmation of their reservations from OpenTable I wish there was some sort of reason response with the cancellations - even if its pre-formed answers selected from a box, something that doenst require a lot of effort on customers ends

Ease of use for both customers and restaurants. Dominates market share for booking reservations.

Very expensive with variable cost depending on bookings from OpenTable platform versus the restaurants own booking networks. Huge market control makes it almost impossible to succeed as a restaurant if you are not using them. No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing. There is no option to rate diners the same way as restaurants are reviewed so you can select the best customers and decline and the rest during busy times.

Easy for our guests to make reservations, tracks guests visits, you can enter guest notes and historical data to make their next visit more meaningful. They often have "Top Ten" lists for the categories that guests vote you in that you can use for marketing purposes. Reviews on Open Table are considered 'legit' as only real diners can write reviews.

If you have more money to spend, a program like SevenRooms has more guest tracking data capabilities for tagging and targeted emails/marketing. Can get expensive if your guests often use Open Table to make reservations.

Hi Aron, thanks for taking the time to write a review! We really appreciate your recommendation. We are now able to offer very sophisticated CRM capabilities through Venga. You can learn more here: https://restaurant.opentable.com/products/venga

Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc. This is annoying and blocks tables we lose at the last minute. I have requested that Opentable resolve this simple matter - ASK WHAT LOCATION the dinner wants. Thank you

$7.50 per booking is expensive.. Customers call and complain to me directly when they book on line and then cancel with short notice and are ANGRY! when we charge what they supposively agreed to pay if they cancel. We lose business and or we make diners angry. The POLICY needs to be MORE OBVIOUS to the diner, they will pay if they CANCEL SHORT NOTICE>

OpenTable has been the industry's leading platform for managing guests and an active shift. OpenTable is compatible with the majority of restaurant point of sale systems which really enhance the amount/ variety of guest information. It makes tracking new and regular guests extremely simple. OpenTable is always improving and expanding its capabilities.

The countless features of OpenTable don't come cheap. It is definitely an investment and often underutilized.

Customer service is always spot on and helpful.

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

There is so many benifits- ease of use, platform for managing reservations prior to and in the moment, it aids in generating reservations, retaining guests and collecting data. Now that there is a venga connection I’m over the moon!

Honestly the cost per reservation is a little high for small owner operated restaurants but the added benefits are unmatched.

My in-laws own a restaurant and I often help them from a technology and operations perspective. They had trouble managing their reservations. They only open for dinner, and they would spend a lot of time every day listening to Voicemail reservations, trying to get parties back on the phone to confirm, and trying to manage cancellations vs. openings with an antiquated system. When I suggested OpenTable...

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There is nothing that I do not like about OpenTable for business. It has brought a lot of value to our team, and has become a major asset that we rely on to book reservations. Patrons are as happy with OpenTable as we have been in the decision to start taking reservations through them.

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Easy to use Clear indication of bookings Easy to make notes for specific bookings Excellent in time management

Reduced cost from online bookings More options to indicate where tables are at Better automatic table allocation (struggled to find many cons to be honest)

This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists.

The set up can be quote tricky, but once it's done, it's super-easy to manage.

Exposure. But also many features to keep track of your bookings, who changed the bookings when, and history of return guests. Great customer service- you get right thru every time. Highly recommend.

I wish it would have the ability to get it on more computers without the extra cost. As a sales manager, if I could get it at home, I could work from home.

Hello, thank you for taking the time to leave this thoughtful feedback! Per your comments about not being able to use your software across multiple devices or on-the-go, our latest solution GuestCenter does offer these features! If you call 1-800-OPENTABLE you can get more information about upgrading to GuestCenter and accessing those capabilities. You can also learn more on our website here: https://restaurant.opentable.com/products/guestcenter All the best!

I liked that it was free for a while. It was essential when we had only 5 tables during covid mandatory outdoor dining.

You get used to having it, you customers get used to having it, and then the price seems exorbitant.

Being able to manage reservation from anywhere, get data insights and the fact that anybody can quickly learn how to use it.

It is an expensive service, especially for a high volume restaurant.

Control flow of restaurant, pacing, mobile phone app connectivity

The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other

The software itself is very easy to use and intuitively designed. The integration directly into the restaurant POS is extremely helpful, and the compatibility appears to be nearly universal with any system you might be using. They clearly have invested in the product and the user experience, both for the proprietor and the end user.

It doesn't come cheap. The initial start up fees are reasonable in my opinion, but the ongoing fees (per head, per seated customer) add up quickly. This can be tough when your repeat/regulars are using the platform, where you know you are essentially overpaying for their business, but regardless this truly is a necessary tool for any restaurant that wants to compete for business, and customers expect that you have it. There are also not too many other competitors with the same level of integration into POS systems, at least not ones that are able to drive this much volume to the restaurant.

Easy to use, provides great marketing options, well supported. The product support has been great, operationally and from our representative.

More expensive than newer reservation system software, but has many more benefits and a larger market presence.

When a restaurant is shown on Connect platform from OpenTable their customers increase so well when they book a reservation from this tool. I think OpenTable helps tourism to go further allowing low fees from the enterprises, can it be better?

The only thing I may be worried about is the fact that a reservation gets as faster as is needed. Besides that, I think OpenTable is a great company to look at.

We live in a small area and not a lot of restaurants use Open Table (assume due to the cost), so right off the bat this system is a win for us because it’s a tourist town. People come from other areas and are used to using this platform, so to be one of the few restaurants that’s available to make reservations is an incredible opportunity for us. It’s organization and marketing in one. We covered our monthly subscription in 1 night of use.

No complaints so far! We are new to using this system, but so far the training has been great, as has the business we’ve received using the system.

Open table is used mostly by real dinner, people who go out a lot with an educated palate. It’s a way for us to increase our dinners clientele and get true and relevant reviews.

Not always clear, how to use it, I am still confused sometimes, no onsite training, like they use to! Also can be expensive compare to other system.