getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Trengo Logo

Automate repetitive work to unleash meaningful conversations

Table of Contents

usersusersusers

Is this product right for your business?

Find out with a

Trengo - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Trengo overview

What is Trengo?

Trengo's customer engagement platform is dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth.

Starting price

125 /
per month

Alternatives

with better value for money


Pros & Cons

Verified reviewer profile picture

Customer Support

User Interface

Integrations

Ease of Use

Trengo’s user interface

Ease of use rating:

Trengo pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(3)
3-4(11)
5(12)

What do users say about Trengo?

We started out strong, but in recent months, prices have increased and critical features have been phased out.

Select to learn more


Who uses Trengo?

Based on 26 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Automotive
Medical Practice
Hospitality
Retail
Others

Use cases

Customer Service
Customer Communications Management
Live Chat
Customer Support
Help Desk

Trengo's key features

Most critical features, based on insights from Trengo users:

Reporting & statistics
CRM
Call center management

All Trengo features

Features rating:

AI copilot
Alerts/Escalation
Alerts/Notifications
API
Automated routing
Autoresponders
Call center management
Call recording
Canned responses
Chatbot
Chat/Messaging
Collaboration tools
Commenting/Notes
Communication management
CRM
Customer communication
Customer database
Customer engagement
Customer history
Customizable branding
Customizable fields
Customizable templates
Data import/export
Email management
Event triggered actions
Inbox management
Knowledge base management
Live chat
Macros/Templated responses
@mentions
Mobile access
Monitoring
Multi-Channel communication
Multi-Language
Offline form
Personalization
Proactive chat
Real-Time analytics
Real-Time chat
Real-time consumer-facing chat
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Remote access/control
Reporting/Analytics
Reporting & statistics
Screen sharing
Search/Filter
Self service portal
Service level agreement (sla) management
SMS messaging
Social media integration
SSL security
Support ticket management
Surveys & feedback
Tagging
Third-Party integrations
Ticket management
Transcripts/Chat history
Transfers/Routing
Video chat
Video conferencing
Widgets
Workflow management

Trengo alternatives

Trengo logo

Starting from

125

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
WhatsApp logo

Starting from

Free

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Viber logo

Starting from

Free

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Text Request logo

Starting from

59

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Trengo pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Essentials

125

Per month

Features included:

  • Up to 10 users
  • Omnichannel Inbox
  • All communication channels (excl. Voice)
  • Web Widget
  • Trengo email support

Boost

185

Per month

Features included:

  • Basic integrations
  • White labelling
  • Reporting
  • Rules and automation
  • Trengo messaging support

Pro

310

Per month

Features included:

  • All integrations
  • Workload balancing
  • Two-Factor Authentication (2FA)
  • Trengo Live Chat support
  • Trengo phone support

User opinions about Trengo price and value

Value for money rating:

To see what individual users think of Trengo's price and value, check out the review snippets below.

“We started out strong, but in recent months, prices have increased and critical features have been phased out.”
Verified reviewer profile picture

Jeffrey d.

Managing Director

“The sudden surge in prices forces me to move all my data and system to another platform.”
GM

Giacomo M.

Web dev

Trengo support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
Phone Support

Training options

Webinars
Live Online
In Person
Documentation

Trengo FAQs

Related categories