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Top Rated AI Agents for Customer Support Software with Mid size business

Last updated: October 2026

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261 software options

Freshdesk logo

Cloud-based AI help desk for teams of all sizes

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Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation.

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ContactPigeon logo

Cloud omnichannel engagement platform for retailers

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ContactPigeon is a cloud-based omnichannel customer engagement platform for retail and ecommerce brands, uniting a built-in CDP.

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Tidio logo

Aill-in-one customer support software with AI features

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Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

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HelpCrunch logo

Cloud-based customer communication platform for SMBs

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Cloud-based customer communication platform combining live chat, shared inbox, and email marketing for web and mobile businesses.

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Gladly logo

Cloud-based customer service platform

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Gladly is the only CX AI that delivers cost savings AND customer devotion—built to engage, not deflect. Learn more at gladly.ai

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Shelf logo

Knowledge & data foundation for trusted enterprise AI.

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Shelf turns enterprise knowledge and business context into a trusted AI Data Layer for better answers for people and AI.

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LiveAgent logo

Cloud-based customer service platform for all sizes

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Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.

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Chatway logo

Live Chat and AI Chatbot for Smarter Customer Support

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Chatway combines live chat, AI-powered customer support, omnichannel messaging, automations, team collaboration, ecommerce integrations, mobile apps, Help Center, live translation, MCP, REST API, and Webhooks in one platform for faster, smarter customer service.

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Comm100 logo

Omnichannel customer engagement for any business

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Cloud-based and on-premises omnichannel customer engagement platform unifying live chat, AI chatbots, ticketing, and CRM tools.

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Unless logo

The AI Customer Agent for regulated Europe

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Unless is the AI Customer Agent for regulated European businesses. One agent runs the entire customer journey, acquisition, retention, expansion, and support, on EU-hosted models with a per-decision audit trail built in.

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Kustomer logo

Modern Customer Service Software For Customer-First Brands

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Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

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Gorgias logo

The Conversational AI platform for Ecommerce

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The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

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Cognigy.AI logo

Enterprise Conversational AI Platform

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Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

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MaxContact logo

AI-powered customer engagement platform

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MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses connect smarter, convert more, and scale efficiently - delivering proven results.

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Kommunicate logo

Customer support automation tool for enterprises

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Kommunicate is a customer service automation platform that combines AI agents, AI chatbots, live chat, and a shared inbox. It helps support teams reduce ticket volume by automating customer interactions with AI that knows when to resolve issues, and when to escalte.

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CoSupport AI logo

Cloud AI platform for customer support automation

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CoSupport AI is a cloud-based AI platform for mid-to-large businesses that automates support tickets, delivers agent reply.

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LoyJoy logo

Enterprise AI Agents for Chat and Phone

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Enterprise AI Agents that resolve customer inquiries end-to-end via chat and phone. Business teams build agents without code; IT retains governance. 100+ process modules integrate knowledge, product data, SAP, Salesforce, CRM and ERP. Developed in Germany, EU-hosted and GDPR-compliant.

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Text logo

AI-powered support that turns every chat into revenue.

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Text is customer service software that goes beyond resolving conversations — it turns them into revenue. AI agents work alongside human agents in one inbox, handling support, qualifying leads, and driving sales. Trained on your knowledge base. Ready to go in minutes.

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Genesis Chiropractic Software logo

Chiropractic EHR and insurance billing software

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Genesis Chiropractic Software is an ONC-certified chiropractic EHR and insurance billing solution which includes tools for managing scheduling, documentation, billing, and more. The software is designed to automate various practice management tasks with its chiropractic workflow management system.

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Moveo.AI logo

Power the Toughest Conversations

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Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents—enhancing efficiency, CX, and financial outcomes.

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Tiledesk logo

Build AI Agents with drag-and-drop. No code required.

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Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

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Ada logo

Cloud-based agentic CX platform for enterprises

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Cloud-based agentic customer experience platform for enterprises, autonomously resolving inquiries across voice and digital channels.

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Diabolocom logo

Cloud CCaaS with AI for teams of all sizes

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Cloud-based CCaaS platform with AI-powered omnichannel routing, voice analytics, and native CRM integrations for contact centers.

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Cekat.AI logo

AI-powered omnichannel chat and CRM platform

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Cekat's AI handles every inbound WhatsApp, Instagram, and live chat conversation, around the clock. No lead goes unanswered at night, on weekends, or between follow-ups. 3,000+ businesses across Asia use Cekat to turn customer conversations into closed deals.

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Pypestream logo

Cloud-based messaging and conversational AI platform

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Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.

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