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Call Center Workforce Management
Page 2

Call Center Workforce Management Software with Call Monitoring (2026) - Page 2

Last updated: February 2026

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Features

Call Monitoring

Third-Party Integrations(34)

Activity Tracking(25)

Call Recording(39)

Employee Scheduling(29)

Integrated with

Zendesk Suite(18)

Pricing model

Free(4)

Open Source(0)

Free Trial(22)

One Time License(1)

Subscription(32)

Devices supported

Mac(19)

iPad(19)

Android(20)

Linux(15)

Web-based(40)

iPhone(20)

Windows(23)

Organization types

Small Business(39)

Non Profit(25)

Large Enterprises(37)

Public Administrations(27)

Freelancers(13)

Mid Size Business(39)

User rating

All Reviews

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40 software options

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RingCentral Engage Voice

4.5

(21)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Outbound contact center software for business of all sizes

RingCentral Engage Voice is a cloud-based contact center solution designed to help businesses automate processes for customer service agent on-boarding, with call scripting, historical reporting & CRM integrations. The platform aims to improve sales performance by saving time for agents & customers.

Read more about RingCentral Engage Voice

Users also considered

Workforce Optimization (WFO)

4.4

(19)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Workforce management & optimization for contact centers

Workforce Optimization (WFO) is a unified cloud workforce optimization solution that includes workforce management, quality management, performance management & analytics.

Read more about Workforce Optimization (WFO)

Users also considered

Alvaria Cloud

4.3

(18)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The Premier Enterprise Cloud Contact Center Solution

Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments.

Read more about Alvaria Cloud

Users also considered

Ytel

3.9

(26)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

Read more about Ytel

Users also considered

Contact Center as a Service (CCaaS)

4.0

(21)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Unified communicate management software for contact centers

Evolve IP is a unified communication management solution designed to help contact centers of all sizes manage email, voice, and telephonic communications via a unified portal. It offers a host of features such as contact center architecture, campaign management, call routing, IVR/voice response, and interactive voice response.

Read more about Contact Center as a Service (CCaaS)

Users also considered

Callbox

4.9

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

UCaaS, Cloud PBX, Contact Center, Omnichannel

Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

Read more about Callbox

Users also considered

CallAI

4.7

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-based call analysis platform

With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

Read more about CallAI

Users also considered

Softdial Contact Center

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All blended omnichannel CCaaS cloud contact center platform

Softdial Contact Center (SCC) is a full-service, feature-rich CCaaS platform that works out of the box, built for simplicity of deployment to multiple separate tenants with seamless scalability.

Integrate, extend and enhance with value-added software and services, enabling increased margins.

Read more about Softdial Contact Center

Users also considered

yoummday

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

work@home technology platform for CX outsourcing

Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.

Read more about yoummday

Users also considered

Servetel

3.4

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Communication management solution

Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises. We have aided 5,000+ businesses improve their communication systems, customer experience, and lead generation with our cloud communication suite Ace-X.

Read more about Servetel

Users also considered

SalesLens

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based data analysis platform

SalesLens is a cloud-based data analysis software that helps businesses analyze and monitor sales conversations on a unified platform. Key features include reporting/analytics, an activity dashboard, data visualization, performance tracking, and more.

Read more about SalesLens

Users also considered

DVSAnalytics Workforce Optimization

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Improve Your Contact Center Customer Experience

Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

Read more about DVSAnalytics Workforce Optimization

Users also considered

DCDial

(0)

Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

Read more about DCDial

Users also considered

DCDial

(0)

Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

Read more about DCDial

Users also considered

GoContact

(0)

Contact Center as a Service (CCaaS) platform

GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

Read more about GoContact

Users also considered

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