getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Contact Center Quality Assurance Software with Call Routing (2026)

Last updated: February 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

Contact Center Quality Assurance Software Key Features

    Based on 169 user opinions, we identified 6 features that are important for any product in Contact Center Quality Assurance Software

  • Reporting/Analytics

    View and track pertinent metrics

    Average user rating

    4.7

  • Call Recording

    Record the audio of phone conversations for quality assurance purposes

    Average user rating

    4.8

  • Quality Management

    Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

    Average user rating

    4.9

  • Call Monitoring

    Listen to live phone conversations for the purpose of training and assessing agent performance

    Average user rating

    4.9

  • Employee Coaching Tools

    Conduct & deliver coaching sessions to improve employee performance or facilitate development

    Average user rating

    4.5

  • Feedback Management

    Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

    Average user rating

    4.7
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

30 software options

Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Read more about Zoho Desk

Users also considered
LiveAgent logo

Multichannel customer care solution with an AI chatbot

learn more
LiveAgent is a cloud contact center / Help desk software. It helps businesses manage all customer interactions with multichannel ticket management in a single platform. LiveAgent is a leader in delivering exceptional experiences to clients.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

learn more
AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo

Cloud-based contact center & customer experience platform

learn more
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Read more about Talkdesk

Users also considered
CXone Mpower logo

Cloud-based contact center software

learn more
CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Read more about CXone Mpower

Users also considered
Five9 logo

Cloud contact and call center software

learn more
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Read more about Five9

Users also considered
Calabrio ONE logo

Comprehensive performance software for contact centers

learn more
Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.

Read more about Calabrio ONE

Users also considered
CloudTalk logo

Cloud-based call center software for sales and support teams

learn more
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

Read more about CloudTalk

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
Squaretalk logo

All-in-one contact center platform for sales automation

learn more
Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

Read more about Squaretalk

Users also considered
JustCall logo

AI-Powered Customer Communication for Sales & Support Teams

learn more
Quality assurance with real-time coaching, automated scoring, compliance tracking, and seamless integration to boost agent performance.

Read more about JustCall

Users also considered
Nextiva Contact Center logo

Omni-Channel Customer Relationship Management

learn more
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

Read more about Nextiva Contact Center

Users also considered
Sprinklr logo

Social media management, analytics & strategy planning.

learn more
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered
eDesk logo

eDesk; the most scalable eCommerce customer support tool for

learn more
eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.

Read more about eDesk

Users also considered
Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

learn more
Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

Read more about Call Center Studio

Users also considered
Cisco Finesse logo

Customer Service solution with digital experience

learn more
Cisco Finesse is a digital contact center solution that enhances customer and agent experience with robust features such as direct call transfers, real-time coaching, internal communication channels, call monitoring, and advanced analytics to understand areas of improvement. The system integrates with multiple Cisco communications solutions to provide a unified customer experience while also securely transfering data from one system to another.

Read more about Cisco Finesse

Users also considered
Klearcom logo

Domestic IVR Mapping In Over 100+ Countries

learn more
Boost contact center QA with Klearcom’s IVR testing across 100+ countries. Our automated SaaS platform tests toll and toll-free numbers in real-time, no installation required. AI-driven insights detect and resolve issues 24/7, ensuring seamless service quality and minimizing disruptions globally.

Read more about Klearcom

Users also considered
HiperMe! logo

Unified communications and contact center platform

learn more
HiperMe! is a cloud-based contact center and unified communications platform that enables companies to manage corporate communications and customer service interactions from one place. With HiperMe!'s omnichannel solution, businesses can receive and place calls, emails, chats, WhatsApp message

Read more about HiperMe!

Users also considered
LiveCaller logo

Live chat and customer communications management software

learn more
LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.

Read more about LiveCaller

Users also considered
IPscape logo

Cloud Contact Centre - Dialler, Voice, Email, Web Chat, SMS

learn more
IPscape provides AI contact centre technology that empowers organisations to orchestrate omnichannel customer journeys across Voice, Web Chat, Email and more.

Read more about IPscape

Users also considered
QEval logo

Quality matters

learn more
Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT.

Read more about QEval

Users also considered
Inxide logo

Omnichannel Conversational AI Platform developed by Increso

learn more
Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

Read more about Inxide

Users also considered
inconnect logo

Make Contact. Do Business.

learn more
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

Read more about inconnect

Users also considered
Intalk.io logo

Break All Communication Barriers with intalk.io

learn more
Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

Read more about Intalk.io

Users also considered
OnviSource OmVista logo

Turn Data to Insights to Actions with OmVista

learn more
OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.

Read more about OnviSource OmVista

Users also considered