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Top Rated IT Ticketing Systems Software with Problem management

Last updated: September 2026

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43 software options

Zendesk Suite logo

AI powered customer service across all channels

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Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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Creatio CRM logo

AI CRM where people and AI agents work together.

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Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.

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LiveAgent logo

Cloud-based customer service platform for all sizes

Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.

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Asset Panda logo

Cloud-based asset relationship management platform

Asset Panda is a highly configurable asset tracking platform that helps businesses of all sizes manage their IT assets, inventory, equipment, and more. With customizable fields, unlimited users, and seamless integrations, Asset Panda provides a centralized solution to keep track of your valuable assets and streamline your operations.

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Pulseway logo

Remote monitoring and management platform for IT

Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

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Hiver logo

The agentic omnichannel customer service platform.

Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI Agents, cross-team collaboration, workflows, and ticketing.

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SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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Giva logo

Cloud based help desk software for businesses of all sizes

Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.

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SysAid logo

Cloud-based AI ITSM & ESM platform for all sizes

Tickets shouldn't need a detective. SysAid Copilot turns natural-language requests into complete tickets, AI assigns the category, and routing runs automatically to the right approver and team. Dynamic forms, SLA timers, and one activity timeline keep every ticket moving from open to close.

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Freshdesk logo

Cloud-based AI help desk for teams of all sizes

Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation.

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Cayzu logo

Cloud Based Ticket Management & Help Desk Software

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.

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Issuetrak logo

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

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InvGate Service Management logo

Web-based IT service desk software

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

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Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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Agiloft logo

Cloud-based tool for contract lifecycle management.

Agiloft offers a cloud-based contract lifecycle management (CLM) system that enhances business efficiency and minimizes risk by streamlining contract procedures. Its Data-first Agreement Platform offers deep insights into contract data, promoting collaborative agreement formation across organizations. Agiloft automates key contract management activities, allowing for the creation of superior contracts more swiftly.

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EcholoN logo

Enterprise Service Management beyond standard ITSM

EcholoN is a configurable IT Ticketing System for managing incidents, requests, priorities, SLAs, escalations and knowledge. Workflow automation, CMDB integration and the Enterprise Application Framework support efficient ticket handling and company-specific service processes.

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Deskpro logo

Customer service software you can depend on

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

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UseResponse logo

All-in-one Customer Support and Feedback Suite

Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

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JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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OTRS logo

Helpdesk software for customer service management teams

OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

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Total Network Inventory logo

PC audit and software inventory solution

Total Network Inventory (TNI) is a solution for handling PC, Mac, Linux, and FreeBSD audit, reporting and software license management.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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ServiceWise logo

Web based help desk management software

ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

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