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Top Rated Sales Tracking Software with Interaction Tracking in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Interaction tracking records customer interactions such as calls, emails, and meetings, providing a comprehensive history. This helps sales teams manage accounts, prioritize follow-ups, improve communication, and enhance deal closure rates. Our reviewers in sales tracking software rated this feature as important.

8 Best Sales Tracking Software with Interaction Tracking

Product
User rating
Starting price
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
Pipedrive logo
4.5
(3K)
19
per user/per month
visit website
Copper logo
4.4
(622)
12
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month
visit website
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month
ActiveCampaign logo
4.6
(2.5K)
15
flat rate/per month
Mailchimp logo
4.5
(17.5K)
13
flat rate/per month

See other top Sales Tracking products with interaction tracking

How we picked the 8 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Sales Tracking software category. They also needed to have sufficient reviews about interaction tracking, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for interaction tracking, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 8 best products

Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,977)
5(10,341)
Key Features
Sales Pipeline Management4.5
Lead Management4.4

User insights about the interaction tracking feature

Reviewers highlight Salesforce Sales Cloud's interaction tracking as crucial for maintaining a detailed history of client communications. They appreciate the integration with various software, including Outlook, and the ability to track interactions across multiple channels. Users find it helpful for managing sales funnels, ensuring customer retention, and improving collaboration within teams.

See related user reviews

“Interaction Tracking is crucial because it lets me keep a detailed history of all communications with my clients. This helps me build stronger relationships and provide personalized service by remembering past interactions. ”
SS

Sujal S.

Organizer

“Again, this is critical for us. We need the ability to track calls, texts and emails. Salesforce integrates with our texting software, so ALL of those interactions are automatically documented in Salesforce. Additionally, the ability to build email templates also allows us to track correspondence. While phone call tracking is not integrated, the ability to make a note to log calls is easy. This all saves with the click of a button and is able to be seen by all.”
AT

Aaron T.

Corporate Trainer

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,748 verified reviews

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(249)
3-4(3,148)
5(3,555)
Key Features
Sales Pipeline Management4.4
Lead Management4.4

User insights about the interaction tracking feature

Users report that Zoho CRM's interaction tracking is effective for maintaining a comprehensive record of customer communications. They appreciate the ability to log emails, calls, and social media interactions, and the integration with SalesIQ for tracking customer journeys. Reviewers find it useful for generating reports and keeping teams informed about client interactions.
Verified reviewer profile picture

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“There are many things that I like about Zoho CRM. The foremost is the "Interaction Tracking" feature. It allows me to keep track of all the customer interactions that I have with them, so I can know when they're interested or dismissed from my company's services.”
BT

Brahim T.

Freelancer

“The interaction tracking in Zoho CRM is excellent. As mentioned above, you can see your interaction with each contact in their own dashboard - from calls to emails, to social media posts and me.This is really helpful, as you don't need to do this on separate platforms for each activity.”
Verified reviewer profile picture

Dedre M.

Freelance Writer and Blogger

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,952 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
Pipedrive logo

Pipedrive

Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,954)
Key Features
Sales Pipeline Management4.5
Lead Management4.4

User insights about the interaction tracking feature

Users report that Pipedrive's interaction tracking is highly valuable for sales and marketing, making it easy to log activities and document conversations. They appreciate the accessibility of lead history and the ability to track communications across multiple departments. Reviewers also highlight the efficiency of making notes after phone calls and the smooth compilation of meeting lists.

See related user reviews

“Pipedrives helps us to stay up to speed with contacting clients and working together over multiple departments. ”
Rv

Radboud v.

Marketing manager

“After a phone call I can make notes to keep track of what was said and when.”
NT

Nathan T.

President

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,041 verified reviews

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
Copper logo

Copper

Reviews Sentiment
 
 
 
1-2(37)
3-4(218)
5(367)
Key Features
Sales Pipeline Management4.4
Lead Management4.2

User insights about the interaction tracking feature

Users find Copper's interaction tracking useful for maintaining a comprehensive history of client communications. They appreciate the Gmail integration and the ability to filter interactions by type. Reviewers mention that it helps keep teams organized and informed about client interactions, although some note that reporting on interactions could be improved.

See related user reviews

“I like that I can easily filter through different types of interactions, whether that's from myself, a member in support, our accounting department, or general records keeping. I can see at a glance the data that's most important to me at the time. ”
DE

Dallas E.

Product Specialist

“Copper gets high marks for its Gmail integration. Reporting on interactions could be improved.”
LH

Lindsay H.

Sales Engineer

Starting price
12per user /
per month
visit website
Pros and Cons based on 622 verified reviews

Seamless Google integration

Comprehensive tracking features

Efficient task management

Effective pipeline management

Integrated calendar features

Challenging data management

Mobile responsiveness problems

Email management limitations

High costs and deceptive pricing

See pros and cons details
HubSpot CRM logo

HubSpot CRM

Reviews Sentiment
 
 
 
1-2(84)
3-4(1,624)
5(2,724)
Key Features
Sales Pipeline Management4.5
Lead Management4.5

User insights about the interaction tracking feature

Reviewers indicate that HubSpot CRM's interaction tracking is essential for managing customer relationships and sales processes. They find it easy to track emails, calls, and social media interactions, with real-time updates and notifications. Users appreciate the integration with Outlook and Windows 365, and the detailed history of client interactions helps teams stay organized and informed.
Verified reviewer profile picture

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“Wheter you are taking calls, chat on social media or through Messenger services, you can log everything in Hubspot. Also, all emails that you send and receive are collected in an organised way. You can even get notifications after emails are being opened/read.”
Verified reviewer profile picture

Maurice H.

Marketeer

“I can track all interactions with customers or owners, either to close a sale or to address the needs of customers who are already owners. This gives me a complete picture of each client, and allows me to better serve them.”
CS

Carla S.

Operation Administrative Assistant

Starting price
20per user /
per month
visit website
Pros and Cons based on 4,432 verified reviews
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(128)
3-4(2,640)
5(3,032)
Key Features
Sales Pipeline Management4.4
Lead Management4.4

User insights about the interaction tracking feature

Reviewers indicate that Dynamics 365's interaction tracking is valuable for managing accounts and ensuring team coordination. They appreciate the live updates on projects, the ability to track customer communications, and the integration with case management. Users find it helpful for generating success progress reports and maintaining a history of interactions.

See related user reviews

“Interaction Tracking is critical for management of accounts throughout a team because if we lose someone on the team, we don't lose the interaction because of Dynamics. We have created a history, and it's useful for review at end of year or end of engagement.”
CN

Crystal N.

Controller

“This feature is excellent to keep live updates on projects ”
RD

Raymond D.

Client service Agent

Starting price
50per user /
per month
Pros and Cons based on 5,800 verified reviews

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details
ActiveCampaign logo
Reviews Sentiment
 
 
 
1-2(62)
3-4(790)
5(1,697)
Key Features
Sales Pipeline Management4.4
Lead Management4.5

User insights about the interaction tracking feature

Reviewers appreciate ActiveCampaign's interaction tracking for its thoroughness and ability to monitor email engagement. They find it helpful for understanding customer journeys and customizing automations. Users value the insights into lead responses and the ability to follow up on engagements, although some wish for more powerful website tracking capabilities.
Verified reviewer profile picture

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“collect, analyze, and report data on interactions between customers and a company's marketing and advertising efforts.”
Verified reviewer profile picture

Kamal A.

Employee

“Allow us to follow up on our lead engagements to ensure everyone is satisfied.”
JF

Joe F.

Associate Professor of Law

Starting price
15flat rate /
per month
Pros and Cons based on 2,549 verified reviews
Verified reviewer profile picture

Effective sales funnel creation

Supports business growth

Robust automation features

Efficient client management

Comprehensive lead management

Frequent performance issues

User experience problems

Limited landing page options

Complex navigation and switching

High costs and complexity

See pros and cons details
Mailchimp logo
Reviews Sentiment
 
 
 
1-2(275)
3-4(6,975)
5(10,269)
Key Features
Sales Pipeline Management4.1
Lead Management4.1

User insights about the interaction tracking feature

Reviewers appreciate Mailchimp's interaction tracking for its ability to monitor email engagement, including opens, clicks, and overall performance. They find the heat maps and detailed analytics helpful for improving content. Users value the centralized data and the insights provided into campaign effectiveness, which aid in creating more engaging email content.

See related user reviews

“Interaction tracking allows users to track how many clicks, link opens, and overall engagement there is with the newsletter or email that was sent out. This helps users to see how effective and engaging the content is, which allows room for improvement.”
JA

Jacqueline A.

Barista

“It is wonderful to keep track of how many people are interacting with your monthly email blasts! It has allowed me to create more engaging content.”
MT

Mary T.

Social Media Marketer

Starting price
13flat rate /
per month
Pros and Cons based on 17,519 verified reviews

Efficient client communication

Comprehensive email marketing

Streamlined newsletter creation

Effective email blasting

Support for small business growth

Issues with spam filtering

Restrictive usage limits

Challenges with issue management

Expensive for small businesses

Limited design customization

See pros and cons details

Other Top Rated Sales Tracking Software with Interaction Tracking in 2026

HubSpot Sales Hub logo

HubSpot Sales Hub

Freemium email productivity & tracking for sales teams

visit website
HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Read more about HubSpot Sales Hub

Users also considered
Bigin by Zoho CRM logo

Bigin by Zoho CRM

Category Leaders

Pipeline-centric CRM system for small businesses

visit website
From lead generation to closing deals, track and manage sales effectively with Bigin!
​With multiple pipeline management, deal tracking, automated workflows, insightful analytics, and seamless integrations, optimize your sales processes and achieve improved sales performance and efficiency.

Read more about Bigin by Zoho CRM

Users also considered
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Cloud-based CRM and sales automation software

visit website
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Dynamics Mobile logo

Dynamics Mobile

Field service management solution

visit website
Dynamics Mobile offers a comprehensive suite of standalone and ERP-integrated mobile applications designed for businesses requiring advanced mobility solutions. The platform can be integrated with major enterprise systems including MS Dynamics 365, MS Business Central, MS AX/Axapta, and MS NAV/Navision, providing organizations with continuous operational capabilities even in offline environments. This integration enables businesses to maintain productivity regardless of connectivity status.

Read more about Dynamics Mobile

Users also considered
Mailchimp logo

Email and advertising marketing automation platform

Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email templates, landing pages, and a mobile app

Read more about Mailchimp

Users also considered
monday.com logo

Project management software

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Read more about monday.com

Users also considered
ClickUp logo

Productivity platform for marketing agencies

ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Brevo logo
Category Leaders

Automation, marketing & transactional email, and SMS service

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Read more about Brevo

Users also considered
Zoho CRM logo

Customer relationship management solution

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Read more about Zoho CRM

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Read more about Zendesk Suite

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Read more about Pipedrive

Users also considered
DealerCenter logo
Category Leaders

Dealer management software for independent auto dealerships

DealerCenter is a dealer management system for independent car sales, with mobilized features for inventory tracking, desking, lending and document management

Read more about DealerCenter

Users also considered
ActiveCampaign logo

AI-first marketing platform

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp.

Read more about ActiveCampaign

Users also considered
Clio logo

Cloud-based legal practice management tool for law firms.

Clio is a comprehensive legal practice management software that helps law firms streamline their operations. The platform offers case management, client intake, document automation, and legal accounting features, all integrated into one system. With built-in AI capabilities through Clio Duo, legal professionals can efficiently summarize documents and access matter details while maintaining client communication through a dedicated portal.

Read more about Clio

Users also considered
Nimble logo

Contact management & social relationship solution

Designed for SMBs, Nimble connects all contacts, calendars, communications & social interactions on one platform for streamlined communication & lead nurturing. It is a CRM tool for Office 365 and G-Suite that builds contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Read more about Nimble

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Less Annoying CRM logo
Category Leaders

For small businesses outgrowing spreadsheets.

Less Annoying CRM is for small businesses outgrowing spreadsheets. Get the reminders and organization you need, without the CRM complexity. Simple contacts, tasks, and lead tracking. $15/user/month after your free 30-day trial.

Read more about Less Annoying CRM

Users also considered
Google Contacts logo

Online address book

Google Contacts is an online address book, integrated with Gmail, Calendar, Drive, and other Google products. It can sync your contacts to all your devices. It is a way to store and organize contact information about the people you communicate with.

Read more about Google Contacts

Users also considered
HoneyBook logo

Client management for freelancers & SMBs

HoneyBook is a client management tool designed for small business owners and freelancers to help manage and process payments, bookings, contracts, and more and aid collaboration and communication.

Read more about HoneyBook

Users also considered
Kylas Sales CRM logo
Category Leaders

#TheBetterCRM

Kylas allows businesses minimize manual errors and automate their sales processes. By automating sales tasks, salespeople can easily track the progress of their leads in the pipeline and determine the level of attention each lead requires.

Read more about Kylas Sales CRM

Users also considered
SendPulse logo

Email, web push, SMS, chatbots, CRM on one platform

SendPulse is an all-in-one marketing and sales automation platform for marketers, business owners, industry experts, and eLearning businesses. Our ecosystem includes 10+ audience engagement, communication, and lead generation services and offers an extensive free plan.

Read more about SendPulse

Users also considered
NetSuite logo

AI-powered cloud-based business management suite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Read more about NetSuite

Users also considered
eWay-CRM logo

Customer relationship management solution

eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage customers, contacts, sales, projects and marketing. It contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac.

Read more about eWay-CRM

Users also considered

Key features for Sales Tracking software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Sales Pipeline Management: Reviewers appreciate the ability to customize and visualize sales stages, track progress, and forecast revenue, providing transparency and efficiency in managing sales processes. 94% of reviewers rated this feature as important or highly important.
  • Lead Management: Users highlight the importance of capturing, tracking, qualifying, and nurturing leads to improve conversion rates, streamline sales processes, and enhance customer relationships. 92% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers value the ability to create custom reports and dashboards, analyze sales performance, and track key metrics, enabling data-driven decision-making and strategic planning. 90% of reviewers rated this feature as important or highly important.
  • Search/Filter: Users find the feature useful for quickly locating specific records or information, improving data accessibility and efficiency, and enabling tailored searches based on various criteria. 89% of reviewers rated this feature as important or highly important.
  • Data Import/Export: Users value the ease of importing and exporting data, which supports data migration, integration with other systems, and efficient data management and backup. 85% of reviewers rated this feature as important or highly important.