ConnectWise ScreenConnect Features & Capabilities

ConnectWise ScreenConnect

Google Drive

Slack

ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Attendee Management

Chat/Messaging

Collaboration Tools

Communication Management

Compliance Management

Customizable Branding

Customizable Reports

Data Import/Export

Desktop Virtualization

Diagnostic Tools

Diagnostics Tools

Discussions/Forums

Email Management

Email Reminders

File Management

File Sharing

File Transfer

Help Desk Management

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multiple Monitor Access

Presentation Streaming

Projections

Queue Management

Real-Time Chat

Recording

Remote Access/Control

Remote Monitoring & Management

Remote Printing

Remote Support

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Screen Recording

Screen Sharing

Search/Filter

Self Service Portal

Session Recording

Session Transfer

SSL Security

Surveys & Feedback

Task Management

Third-Party Integrations

Troubleshooting

Two-Factor Authentication

Unattended Access

User Management

Video Chat

Video Conferencing

Webex Suite

TeamViewer Remote

GoTo Meeting

Zoho Assist

ISL Light

AnyDesk

BeyondTrust Remote Support

Zoho Desk

This is our go-to remote support tool. Between access sessions and on-demand sessions we can remote in to almost everything in our environment.

Go-to reliable remote support tool.

see above 
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free, 
dameware, Zendesk, anydesk, realvnc just to name a few 
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked  into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help 
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180' 

The price is right, it has enough features that were not that easy to integrate, its reputation has

This is amazing software that meet all my expectations and more! So glad I used this.

Amazing remote control software 

SC has let us move quickly on absorbing new clients into our remote access base and quickly assist people who just need a hop-on to show us an issue. Overall I recommend it highly.

Best remote access host I've used.

It's allows us access anywhere onto critical machines to run our operations.

Great Remote Support System

Overall, ConnectWise Control has been a popular and reliable remote desktop software that has provided many useful features for our engineering team. Engineers have found it easy to use, and appreciate the ability to customize the software to meet their specific needs.

Connectwise Control - An amazing remote app

Overall, the software works basically like it should. There are some problems, but every software has it's issues. I would like to see some new features such as responding to online clients requests via our email so that I can respond to customers without having to lot into the system. On the same note, I would love to see that when a customer requests to open a chat, that the dialog box would include the user's AD/username and or ask the customer for a name, phone and email to start a chat so that we know specifically to whom we're talking to when a chat is started. I would recommend this software to other IT providers that do not have healthcare customers and I would recommend to ScreenConnect to have an attorney and engineer thoroughly read the aforementioned laws to properly implement and good healthcare product (HIPPA, the EMRA, ACA  and Medicare).

Mostly Great

ConnectWise has been reliable and robust with a low footprint and a constantly updating secure product. My overall experience has been a good one and I would have no issues recommending it to other IT professionals. 

Small Business System Administrator - Remote support tool

ConnectWise ScreenConnect - The Wise choice for remote support

Great remote access platform

Great tool for remote support

Great, we deployed ScreenConnect and never looked back. There's been zero reason too.

The single best remote access tool

We decided to buy ConnectWise because of its reasonable pricing and high service quality; the ConnectWise platform has been around for quite some time and is highly recommended. ConnectWise's platform allows the same PC to be reached from any other q if required, saving time on solution issues affecting any enterprise computer. The highest-quality, most cost-effective, and most user-friendly remote access tool available. 

One of the most useful remote access tools for troubleshooting problems

Overall, we're very happy with the purchase and performance and would recommend the product to anyone. It's fast, reliable, easy to use, competitively priced and their support has been great to work with the few times we've reached out.

Easy, Fast, Reliable, Robust - Not much more I could ask for.

ConnectWise Control is a remote support and remote access software that allows users to remotely connect to and control computers and other devices. It is primarily used by IT professionals and customer service teams to troubleshoot and fix technical issues remotely, as well as to provide remote assistance and support to clients.ConnectWise Control is generally well-regarded by users, with many praising its reliability, ease of use, and wide range of features. Some users have reported issues with the software's pricing structure, which can be somewhat complex and may not always be clearly communicated. Overall, however, ConnectWise Control is a powerful and reliable tool for remotely accessing and controlling devices, and is a valuable tool for IT professionals and customer service teams.

A Powerful and Reliable Tool for Remote Support and Remote Access

I use this software to manage thousands of computers/servers everyday and it is made a breeze with ConnectWise ScreenConnect. The backstage features allow me to set off commands and install software without the user being stopped from working and I can also send them messages if required. A lot of the time, there are network dropouts and this software makes it easy to check out if this has happened on a surface level, so also very handy!

10/10 Remote Access Software!

Overall, I like it and I would recommend it.

Great Remote Assist Tool With Powerful Features

Great app, super easy to deploy. We had some follow up emails from our trial from someone at ConnectWise to check in which was a nice touch, and the whole process from start to finish was really really smooth.

THE perfect alternative to Anydesk or TeamViewer.

We love this product. We use it for internal support access and unattended access as well as remote support where the user may not have the full ScreenConnect client installed on their system.

Involved setup but a top-tier remote access product

Overall I am very satisfied with the product. We compared it against another well known screen sharing tool and this was way less expensive for the same features. 

Remote Management

Overall I have been pleased with the use of screen connect.  Its a great mostly reliable tool and would love to use it in the future and recommend its use.

Screen connect review

A Great and Secure Remote Desktop Solution For Business 

As a company, we're happy to use ScreenConnect for our remote management solution.

ScreenConnect is Simple to use!

Very good overall and would recommend. Their partnership with BrightGauge needs lots of improvement from the reporting side, but ScreenConnect itself has been very good.

ScreenConnect is Good, But Could be Better

ConnectWise ScreenConnect screenshot: The guest page, where end-users enter a code to join a session with a technician

ConnectWise ScreenConnect screenshot: Connecting from a Windows machine to a macOS machine

ConnectWise ScreenConnect screenshot: The Extension Marketplace, where administrators can install and configure new features and integrations

ConnectWise ScreenConnect screenshot: The Access view of the Host page, where a technician can connect to unattended machines

ConnectWise ScreenConnect screenshot: The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files

ConnectWise ScreenConnect screenshot: Run a command directly from the Host page without connecting to the machine

ConnectWise ScreenConnect Features

Features Summary

Screenshots

Contenders comparison

Common ConnectWise ScreenConnect comparisons

Reviewers who mentioned features said: