ConnectWise ScreenConnect Reviews

Works with any browser, doesn't use a lot of resources, allows us to provide full service remote management to our customers, easy to install on many computers, and is economical.

The default color theme is red, which is annoying to me. That's the worst thing I can say about the software.

We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.

something to consider is to have a web-based deployment, but in general terms the application is seamless

Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users. - Includes chat messaging - Includes options to view services, logs, and processes - Allows technician to blackout monitor / block keyboard presses during session - Allows for easy facilitation of temporary remote sessions by non-technical staff - Easy facilitation to give "passes" (timed access) to end-users and technical support staff - Allows for basic scripting options for alerting and webhooks - 2FA Authentication enabled

- Difficult initially to setup department groups of computers, - Not a lot of documentation on setting up webhook scripting, - Database maintenance can be tedious - Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech]) - Uses Java over HTML5 only.

Extremely efficient and quick for remotely connecting to servers and computers. Software rarely has issues installing and once in place, remote access is seconds away once initiating.

The cost of the software is a downside. The ConnectWise suite is the Cadillac of MSP software but it will cost one. Highly recommend the suite as Control is extremely efficient.

That the login passcode is something we give the client and not the other way around. With other remote tools the client has to provide the passcode. A lot of the time when when it's up to them they are unable to find or provide the correct information.

The branding option doesn't have enough colors to work with.

My favorite features are the simple dashboard and how you can invite users to share their devices from a direct link or by sending them a short url where they type the session number (really useful when dealing with someone over the phone). I also like how the dashboard shows information about the devices such as memory usage, model, etc.

I've had issues with certain mac devices where the software has extra requirements (a specific java version, for example), which has made it more difficult to use for users. Mobile access isn't as friendly.

You can deploy the software or your own server The pricing model is great and you do not feel ripped off You can choose or not to maintain support Fast and responsive Fully customizable

IT is a bit trickier to setup properly with an SSL Certificate Some aspects of customization are a bit nebulous.

We used to use LogMein and and no reason to consider changing from it until they increased their prices massively. We trailed Screen Connect and have never look back. It's better in every way for Remote Control of client systems.

I'd love it to have some more detailed inventory facility.

- Ease of use - Quick setup (cloud version) - Minimal training required - Easy customization - Solid connectivity - Requires no end user training

- Speed of connection varies greatly when using the cloud vs on-prem - Must have a decent internet connection to use efficiently - UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access.

I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern.

I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line...

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The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup.

We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform. Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.

The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.

Super simple deployment and management. But that's all but gone.

ConnectWise the company. I hated every interaction with them. Imagine a single client who has several companies. Connectwise deployment folks said I could not support them the way they needed support. Imagine working with the same independent contractor on several shared clients, ConnectWise can't do that either. Want to support key people outside of their organization, find something else. Every single thing you want to do has to have a huge amount of setup to make it happen. I just wanted software that I was as flexible as I am and this is not that. Stay away.

Ease of use for both the IT provider and he client. Really easy to setup and configure. Provides a nice customized link for the customer to go to get the support software and install it. Monitoring of the clients computers is very well thought out and extremely easy to find the customer I need to connect to.

I honestly have no Cons at this time. I've been extremely happy with the software. I switched to ConnectWise after using of the competitors software. Pricing for ConnectWise is better and the setup part for the customer to obtain the download for assistance is far better.

Cost was competitive compared to others and it had a good toolset for remote control.

connectwise support seems like they could care less that I was having problems.

This software is one of the most important tools I have in my toolbelt for quickly resolving issues. We have a few remote VPN sites and when an endpoint is having issues, it's so much more efficient to see the issue rather than have to decipher another persons interpretation of the issue. Our sites are not very far apart - about 45 minutes from main office, but when we have an issue that hinders or stops our ability to server our customers that drive feels much longer. To reiterate, resolving issues quickly and efficiently is what I like most about ConnectWise Control. Downtime is costly.

Probably my least favorite thing is getting the session filters tweaked just right. Once you get the hang of the syntax it's really not bad, but there is a learning curve. Having your endpoints arranged into session groups is well worth the effort. Oh, and the name needs to be shorter. It doesn't have to be ScreenConnect, but it needs to be that easy to say. Saying Control by itself sounds creepy, like Big Brother creepy. As an Admin I never say "I'm going to use Control to help you with that issue."

There are several things that I like about ConnectWise Control:Wide range of connectivity options: ConnectWise Control supports a variety of protocols and technologies for connecting to and controlling devices, including Remote Desktop Protocol (RDP), VNC, and SSH. This allows users to easily connect to and control a wide range of devices using the software.Reliability: ConnectWise Control is generally...

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There are a few things that I did not like about ConnectWise Control:Pricing structure: Some users have reported that the pricing structure for ConnectWise Control can be somewhat complex and may not always be clearly communicated. This can make it difficult for users to understand exactly how much they will be paying for the software and what features are included in their subscription.Limited platform...

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ConnectWise Control is a fully featured remote support platform that does exactly what it says it will do "Remote Support That Just Works". Being cloud based, it allows support sessions to be started from anywhere that an internet connection exists. I predominantly use Apple platforms, and I find the desktop and mobile applications work seamlessly when supporting Windows clients. I particularly...

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A software agent needs to be installed on machines before support sessions can be established, and while the process is straight-forward, the need for users to click on the installer after it has downloaded is missed by some users. I also find that when switching between my local desktop and the remote desktop, at times the remote machine responses are not as expected. I simply press the command key (Mac) while highlighting the remote machine and this usually overcomes the issue, or disconnect and reconnect the session.

Customized URL, Windows, and iOS compatible, easy to use console whereby you can send CTRL-ALT_Delete command and easy to switch and control multiple screens.

I would love to see it evolve and use WEBRTC technology in order for the end-user not to download the executable file.

I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them. I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise). Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well.

When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though.

The ConnectWise Control software allows our internal IT support to easily manage in house systems and Servers without requiring end user input. Our HelpDesk team uses ConnectWise Manage for our customers' systems and Control is a part of that software as well.

We have yet to find an issue or complaint with using this software. Initially, we had to manually update the clients when new versions came out but now that the updates are automatic the software functions to our complete satisfaction.

I love the ease of use this software offers and the remote clipboard and file transfer tools. It is an excellent tool.

The customer service is by for the biggest issue with this software. The response time of the support is difficult to deal with.

ConnectWise Control has a straight forward pricing model, works extremely well both for remote tech as well as customer. Extremely easy to start a session as well as access a running session. With the Access Sessions (always running) option, you can add all your managed computers and quickly remote in. This is one of the first to support all major operating systems, including Windows, Linux, Mac, Android and iOS. This gives quick and easy access to all types of remote computers, no longer do you need to support multiple remote access tools to support your customer base.

I only have two complaints, the pricing model although fair, can get out of control if you want to self host or if you need the higher tier plans. The auditing and reporting is something that has always been partially implemented and needs a good bit of work. Also the pricing model was recently changed to move some features to the higher priced tier, this brings consurn that this activity may continue forcing a high monthly rate to maintain the same feature set. Hopefully this isn't true.