ConnectWise ScreenConnect Reviews

Easy of use and fast interface Support different operating system such Windows and OS

There were so many updates. So, it needed to be updated frequently by IT.

Small, clean, easily implemented and integrates well with our tool stack. It's pretty much everything we could as for from a tool like this and includes use auditing and recordings to meet any compliance requirements we've encountered.

Very little. The only real challenges we have are deployment and required end user actions for environments where it is not deployed. Honestly I don't know what they could even do about that as it's neither a deployment tool itself nor can they circumvent browser and OS security to be able to eliminate the necessity or end user actions in certain circumstances.

There are several things that I like about ConnectWise Control:Wide range of connectivity options: ConnectWise Control supports a variety of protocols and technologies for connecting to and controlling devices, including Remote Desktop Protocol (RDP), VNC, and SSH. This allows users to easily connect to and control a wide range of devices using the software.Reliability: ConnectWise Control is generally...

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There are a few things that I did not like about ConnectWise Control:Pricing structure: Some users have reported that the pricing structure for ConnectWise Control can be somewhat complex and may not always be clearly communicated. This can make it difficult for users to understand exactly how much they will be paying for the software and what features are included in their subscription.Limited platform...

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The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access.

I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern.

ConnectWise is constantly updating it's tool and providing new security releases which I can monitor. I am able to see system uptime before connecting and can preview user activity before I can connect. A very useful insight when working with difficult users.

I have had no success with auto-updates for my Mac computers. That said there are many vendors that don't even support a Mac deployment.

I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line...

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The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup.

I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them. I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise). Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well.

When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though.

I love the ease of use this software offers and the remote clipboard and file transfer tools. It is an excellent tool.

The customer service is by for the biggest issue with this software. The response time of the support is difficult to deal with.

We used to use LogMein and and no reason to consider changing from it until they increased their prices massively. We trailed Screen Connect and have never look back. It's better in every way for Remote Control of client systems.

I'd love it to have some more detailed inventory facility.

You can deploy the software or your own server The pricing model is great and you do not feel ripped off You can choose or not to maintain support Fast and responsive Fully customizable

IT is a bit trickier to setup properly with an SSL Certificate Some aspects of customization are a bit nebulous.

Makes managing hundreds of endpoint clients much easier than ever before. Interface is nice, as well as the ability to interact and send commands to machines.

We have been using this since it was Screenconnect way back before Connectwise purchased the product. the new subscription model is not super cost efficient, and they charge way more for a one time license than ever before.

Customized URL, Windows, and iOS compatible, easy to use console whereby you can send CTRL-ALT_Delete command and easy to switch and control multiple screens.

I would love to see it evolve and use WEBRTC technology in order for the end-user not to download the executable file.

We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users. - Includes chat messaging - Includes options to view services, logs, and processes - Allows technician to blackout monitor / block keyboard presses during session - Allows for easy facilitation of temporary remote sessions by non-technical staff - Easy facilitation to give "passes" (timed access) to end-users and technical support staff - Allows for basic scripting options for alerting and webhooks - 2FA Authentication enabled

- Difficult initially to setup department groups of computers, - Not a lot of documentation on setting up webhook scripting, - Database maintenance can be tedious - Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech]) - Uses Java over HTML5 only.

The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some. The added features are all cohesive and add to the experience of remotely assisting our customers. This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control.

Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product!

New versions of Screenconnect are even better than previous versions. Works fast even on slower internet connections. Has a ton of features.

Limited to only 3 sessions. Limited to only 1 tech per license.

Super simple deployment and management. But that's all but gone.

ConnectWise the company. I hated every interaction with them. Imagine a single client who has several companies. Connectwise deployment folks said I could not support them the way they needed support. Imagine working with the same independent contractor on several shared clients, ConnectWise can't do that either. Want to support key people outside of their organization, find something else. Every single thing you want to do has to have a huge amount of setup to make it happen. I just wanted software that I was as flexible as I am and this is not that. Stay away.

Cost was competitive compared to others and it had a good toolset for remote control.

connectwise support seems like they could care less that I was having problems.

Easy to use. Reliable. great dashboard.

It does everything I need and surprises me with things I didnt know I needed!

There is a lot to like about the platform. From an easy-to-use instant platform, to a strong access agent. It does a lot well, and there isn't a lot it doesn't do well. I love the idea of the toolkit, where you can pre-upload commonly-used tools. I also like that the software seems to be taking some steps forward as time goes on as well.

Always have to turn down to Low setting. Doesn't seem as optimized for bandwidth as other tools. Lack of CNAME ability; Doesn't seem to work right no matter how you set it up to make the site look like your own. Very awkward to customize look-feel, even with third-party add-ons.

Very easy to manage a high number of computers. All computers on our manufacturing floor can be easily managed remotely thanks to this. The Wake on LAN feature is also genius if you're managing many computers on the same network. The permissions are also very flexible­.

Not much to say here. There are a lot of settings and some of them can be a bit confusing and intimidating at first. Some parts of the interface need a bit of work in terms of design, but overall, very minor prblems.

I *used* to like the "Toolbox" till they broke it. Ability to reboot computer and stay connected. Screen drawing.. but that is bittersweet as the feature was VERY BADLY written. Whomever wrote, clearly did not use it to try and talk someone through something on their computer. The ability to dynamically group computers by client and tags is AMAZING!!! I love that I can code searches for my groups. Ability to rename computers. See how long computers have been off-line The plugin system that allows me to greatly enhance the way I interact with the interface. Ability to create user accounts and control their security. (Still waiting for ability to limit how many connections they use) The fact that I can run it off my own server is AWESOME!

I used to love that I could use the "Toolbox" to execute my tech tools while working on computers. Just pick it from the list... have it download to C:\SomeFolder and then open that folder and all the tools were there. I could clean viruses, restart the computer, go back and continue. That is no more though. After I bought the software they changed it. Now the tools download to the users "Documents"...

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I love how quickly I can navigate my inventory, how quickly machines show up once the agent is installed, how quickly a connection is established, and how robust the suite of tools are that I have to interact with the endpoint. File transfers are simple and intuitive (no digging around wondering where the file landed), and the connection doesn't take up a ton of bandwidth so even users in areas with poor internet can still get the help they need. It's also extremely fast and easy to update the agent on the endpoints.

I can't RDP connect, only VNC. Sometimes it would be very helpful to connect to the machine without unlocking the screen to the end user. This seems like a basic feature that is standard on many other remote support tools but isn't built into Screen Connect. This is probably the most important feature request I have made. I wish there was an option to make the chat more "attention-getting" as most...

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You can buy a license forever. Easy to install/update the server component. Easy to train new users. Easy to deploy to customers. Has every feature we'd ever want: recording sessions, copy/paste into remote window, unattended access, flexible security settings for different levels of employees, works through UAC prompts (unlike gotomeeting), transfer files/directories to/from remote machine, toolbox to run common executables with one click. Has an API to build additions (we've never had to but it's nice to know we can.)

We were nervous when ConnectWise bought this company (previously ScreenConnect) because they were known for "rent only" products but for now they've kept the option to buy licenses to own. The possibility that one day they could change the licensing model to rent only is the only thing I dislike about using the software.

The ability to drag-drop files directly to or from a session to your local machine make it extremely quick and easy to use, and was a key purchasing feature. The cloud based option is extremely fast, with geo-location options for the nearest cloud location. Unlike other similar solutions (which we used to own) you don't get ripped off with upgrade costs every time a new version comes out (which we did). The huge amount of customisation is of great benefit as it allows us to brand the product to prevent customers feeling uncomfortable that it's a third-party product that may compromise their security. The system also allows remote management of Android devices, which we use to work on tablets at some customers.

A peer-peer option would be nice for performance to local machines, but that's a minor thing. The Android remote client can have issues synchronising the mouse pointer to the screen, but at least we can walk users through working on the device in real-time. Other than that we haven't experienced any issues or found anything that makes us consider any other option.