ConnectWise Control Features

ConnectWise Control

Remote meeting platform for resolving customers' queries

4.68/5 (1,748 reviews)

ConnectWise Control Features In Depth

Remote Support

ScreenConnect’s remote support capability allows technicians to create ad hoc support sessions to monitor and take control of customers’ servers or workstations, and offer them faster, more efficient technical assistance. The app comes with a centralized control panel that’s fully customizable and brandable, where users can create and manage sessions, and launch them on the fly whenever the need arises.

Remote support sessions can be initiated from any Internet-connected device. To ensure data security, ScreenConnect employs various security protocols: AES-256 encryption for each session, SSL certificate, role-based access permissions, audit logs, and other security layers that include granular permissions and multiple authentication methodologies.

Remote Access

In ScreenConnect lingo, remote access signifies unattended access. It means persistent access to your customers’ networks or computers via an access client downloaded to their systems. To begin the process, first create the client by clicking on the (+) sign to the right of the Access section on the ScreenConnect host page. The Build Installer dialog box will appear where you’ll be asked to name the client by using either the machine’s name or a specific value.

Next, enter the organization’s name, select the remote device’s operating system from the dropdown menu to determine the type of installer to download, and then click on the Download Installer button. You can immediately start an unattended support session once the client is deployed to the customer’s computer.

Remote Meeting and Presentation

ScreenConnect’s remote meeting and presentation feature allows users to conduct training sessions, collaborate with other technicians, provide project status updates to team members, and present product demos to customers or potential clients, among other things. This feature is anchored on the app’s ability to share a user’s computer screen with one up to an unlimited number of users. The presenter can also choose to have participants share their screens to others in the session.

ScreenConnect lets you send remote meeting invitations to guests through email or your website, record sessions for future review or replay, switch screens from presenter to participant and vice versa, generate session codes, capture screenshots, and chat with attendees via an unobtrusive message box to the right of the screen. On-the-go participants can join meetings using their Android or iOS devices.

Branding and Customization

ScreenConnect provides branding and customization options that allow you to personalize the software according to your unique business needs. You can customize the app’s look and feel: colors, logo, desktop icon, favicon, and themes. Built-in themes that you can use right out of the box are available, and you can also create your own from scratch.

The command prompt, menu items, and the dialog boxes can be set to your local language. Full access to the software’s HTML and CSS code is provided, and you can specify how customers and technicians access your installation. ScreenConnect can be embedded to your website or deployed using a subdomain. Specific features can also be enabled or disabled.

Shared Toolbox

ScreenConnect comes with a nifty Shared Toolbox feature that allows technicians to share and run executables or other files on customers’ machines in just a few clicks. File sharing on guest computers can be done individually or simultaneously. A timeline view of the customers’ machines is available to verify that the needed files have been run.

To share files from your local drive to a customer’s computer, first, connect to a guest machine, select the Toolbox menu and click Manage. When the Shared Toolbox dialog box appears, you can immediately do three things: create a new directory or folder, upload files, or upload an entire directory. The files can be run or copied to the guest machine once uploaded to the Shared Toolbox folder.

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Asset Tracking
Attendee Management
Audit Management
Change Management
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Configuration Management
Customizable Branding
Customizable Reports
Data Import/Export
Desktop Virtualization
Diagnostic Tools
Diagnostics Tools
Discussions / Forums
Email Invitations & Reminders
Email Management
File Management
File Sharing
File Transfer
Help Desk Management
Incident Management
Interaction Tracking
Internal Meetings
Knowledge Base Management
Live Chat
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Monitor Access
Network Monitoring
Presentation Streaming
Problem Management
Project Management
Projections
Queue Management
Real-Time Chat
Recording
Release Management
Remote Access/Control
Remote Monitoring & Management
Remote Printing
Remote Support
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Screen Recording
Screen Sharing
Search/Filter
Self Service Portal
Session Recording
Session Transfer
Surveys & Feedback
Task Management
Third Party Integrations
Troubleshooting
Two-Factor Authentication
Unattended Access
Video Chat
Video Conferencing
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Asset Tracking
Attendee Management
Audit Management
Change Management
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Configuration Management
Customizable Branding
Customizable Reports
Data Import/Export
Desktop Virtualization
Diagnostic Tools
Diagnostics Tools
Discussions / Forums
Email Invitations & Reminders
Email Management
File Management
File Sharing
File Transfer
Help Desk Management
Incident Management
Interaction Tracking
Internal Meetings
Knowledge Base Management
Live Chat
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Monitor Access
Network Monitoring
Presentation Streaming
Problem Management
Project Management
Projections
Queue Management
Real-Time Chat
Recording
Release Management
Remote Access/Control
Remote Monitoring & Management
Remote Printing
Remote Support
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Screen Recording
Screen Sharing
Search/Filter
Self Service Portal
Session Recording
Session Transfer
Surveys & Feedback
Task Management
Third Party Integrations
Troubleshooting
Two-Factor Authentication
Unattended Access
Video Chat
Video Conferencing
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Asset Tracking
Attendee Management
Audit Management
Change Management
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Configuration Management
Customizable Branding
Customizable Reports
Data Import/Export
Desktop Virtualization
Diagnostic Tools
Diagnostics Tools
Discussions / Forums
Email Invitations & Reminders
Email Management
File Management
File Sharing
File Transfer
Help Desk Management
Incident Management
Interaction Tracking
Internal Meetings
Knowledge Base Management
Live Chat
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Monitor Access
Network Monitoring
Presentation Streaming
Problem Management
Project Management
Projections
Queue Management
Real-Time Chat
Recording
Release Management
Remote Access/Control
Remote Monitoring & Management
Remote Printing
Remote Support
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Screen Recording
Screen Sharing
Search/Filter
Self Service Portal
Session Recording
Session Transfer
Surveys & Feedback
Task Management
Third Party Integrations
Troubleshooting
Two-Factor Authentication
Unattended Access
Video Chat
Video Conferencing
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Mobile apps

iOS App


128 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


446 reviews

ConnectWise Control Feature Reviews

25 reviewers had the following to say about ConnectWise Control's features:

Anonymous
(Computer Software company, 1-10 employees)

It just works

2018-10-12

More cost effective than the main competitors, it offers similar functions with a few added benefits.

Pros

Best feature is the ability to issue remote access vouchers to third parties, giving them admin access, on a timed basis.

Cons

Groups management on the self hosted version is clumsy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dzintars P.

My review

2018-10-15

It is overall good experience with opportunity to add more functionality and ease of manageability.

Pros

Control multiple monitors On premise option Process manager

Cons

Difficult management, No client single file installation option, One icon access option, technicians granulated access option,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan M.

Great value for functionality and features provided.

2018-05-08

Cost effective access to client sites, and coaching and management abilities.

Pros

Makes up for missing cherry on top features/reports.

Cons

reporting is only in one timezone there is only one audit report, no other technician reporting client software load outs cannot be exported to an excel file (LogMeIn Feature)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Grey H.

Invaluable tool

2021-02-03

Easy, fast, powerful remote control and management.

Pros

The search function is very powerful.

Cons

Occasionally it seems that the tool will hang in a way that requires reinstallation on the client.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris M.

A great improvement over our previous remote access system.

2018-05-12

Pros

Easy to use and deploy. Quick access to computers whether they're on the network or out of the office.

Cons

Could offer more remote management features for corporate networks like quick access to computer management or drive shares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Yaneev C.

Good product needs a little tweaking

2018-05-15

Pros

Drag and drop file transfer is very helpful log in speed are fast auto reconnect saves time multiple screen support works very well remote printing is fast as well overall it's a solid product

Cons

Sub account management is a bit awkward as far as assigning employees access to ether only 1 PC in a group or assigning a tech access to everything accept a specific group.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
David h.

Great Product - Use Internally at Work

2018-11-27

Typically great customer service who: - Are fairly active on user forums and implement upvoted bugfixes/hotfixes/added functionality

Pros

- Intuitive interface, organize and deploy machines - Great granular control over access and user permissions - Customizable interface - Awesome remote session tools and functionality, e.g. ability to reduce viewing quality to enhance network performance, block host/guest input, **Share files through the remote session by drag and drop, etc.

Cons

- Slight learning curve when learning, at a high level, how to really customize the interface among other things

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 51-200 employees)

Super fast and easy to use!

2018-05-11

Attended remote access via Internet.

Pros

I like it is not bloated like some old good remote access software has become.

Cons

Needs some management interface polish and features like adding user who can access selective computers.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim O.

ConnectWise Control is the answer to awesome remote access!

2018-02-08

Easy to use and explain interface. Flexible management.

Pros

It is highly customizable. 4.

Cons

It needs the ability to transfer files without connecting to a session.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Briann H.

ConnectWise Control makes remote management easy

2020-09-22

Overall my experience with Connectwise Control has been great.

Pros

ConnectWise Control offers many different deployment options such as join with code, Text or email code and join with link.

Cons

There is very little to dislike about ConnectWise Control; however, the Mac requirements are very tedious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joel H.

Most Well Rounded Remote Access Software

2019-01-08

I have been using Connectwise Control for a very long time.

Pros

Ease of usability, Ease of management, Well Rounded where it has Attended Clients, Un-Attended Clients and Meeting functionality, Ease of Customization,

Cons

Audit Log Queries, Mobile devices can be cumbersome, Connectwise Manage and Connectwise Control Un-Attended Client interaction

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tri T.

Best bang for the buck

2018-09-19

ConnectWise Control (previously ScreenConnect) fit the bill for us.

Pros

Lots of features for the price. Able to customize the service is also a big win for us. Ease of use for our end users is also a big plus for us.

Cons

Would love to see full integration of other products/services as one product (remote access, patch management, monitoring, etc) and a single pane of glass.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ConnectWise


Hi Tri, thank you so much for your positive review!

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Chip G.

Excellent Remote Control

2019-06-19

Daily support for desktops and servers in multiple platforms.

Pros

Ease of use, systems management, 2FA security, simple interface.

Cons

Needs more automation control and ability to send commands to multiple machines at once.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg M.

Used for remote access to customer systems.

2018-02-02

Remote access to customer Systems without opening holes in firewalls.

Pros

Seems to work with every machine we've put it on so far. Performance is decent enough to accomplish most of what we need to do.

Cons

Cost to Value ratio (non-MSP) is questionable. Management UI has quirks for sorting endpoints into groups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jesse F.

Connectwise is a great remote software that helps from the small shop to the big enterprise

2017-06-28

The ability to remote control a computer even if I have never touched the computer before.

Pros

The software is extremely versatile, and easy to use.

Cons

Grouping computers in the access tab could be a lot more user friendly. The Management page could be a little more friendly also

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew S.

ConnectWise beats the pack

2019-02-22

It makes asset management and control easy!

Pros

Love that they offer a self hosted option due to compliance control and access.

Cons

Plugin auditing is a bit complicated but the since it's easy to block it's more of a non-issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe M.

Excellent replacement to other remote control providers

2018-08-10

Happy with it and because I didn't use any of the central reporting features, this was an easy switch.

Pros

The option to customize portal branding and desktop agent with your logo and domain is beneficial in establishing your image.

Cons

The product doesn't have the reporting and monitoring capabilities found in the "central" competitor. Management of the portal is not intuitive and requires plug ins with a little customizing of scripts to get them going.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan S.

Impressive Remote Control

2021-05-20

It's head and shoulders better than any other remote control platform we've used

Pros

Control is easy to use, easy to train users to use and much more stable and reliable than LogMeIn was for us.

Cons

I wish the remote control of mobile devices (iOS and Android) was more simple to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dustin B.

ARM devices

2017-02-15

A couple of hints that could be better. 1. Send files to a certain location on the remote devices. 2.

Pros

ARM support

Cons

CTRL and remote file management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering ConnectWise Control

Make the file management better.

Source: Capterra
Helpful?   Yes   No
Read more
Earle K.

Works great! Does what we need.

2018-02-01

I am able to remote control devices.

Pros

Being able to send a Command line function to client computers is a huge help. The mobile app is well written and stable.

Cons

This feature needs native drag and drop functionality for simple setups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shahzad F.

A great product with some space of improvement

2019-07-03

Comparing it with other product it's a great value against the price that pay with the maximum features available; if I am giving an option then it's highly likely that I will opt ConnectWise Control

Pros

- Easy to deploy and mange - Can customize it easily for various level of access - Best for Windows OS on other OS it performs not as good as on Windows - Great price value - Fair amount of third party plugin integration - Provides an effective command line control

Cons

- Some long-lasting issues on Linux (performance on OS Mac is better but not great) - Java causes some connection issues on Linux and Mac - Occasionally, support is bit slow on core issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1-10 employees)

Great system for remote control (On-Premise/ Self Hosted Version)

2018-10-23

The system connects easily and with multiple join methods/ options there is no reason to not be able to execute a remote control session.

Pros

- Mobile application - Ease of use in control - Multiple control options - Central "toolbox" for quick diagnosing files

Cons

You need to use third party extensions to unlock some key features for finite control of the system (being able to edit web.config for example easily)

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shawn P.

Good but better options

2019-06-19

It is good remote control software that is built into connectwise manage.

Pros

I really like the drag drop feature for transferring files.

Cons

Cannot create logins for customers so they can access their computers remotely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1-10 employees)

On premises user of Control

2018-10-12

As an MSP Providing Remote Monitoring and Management solutions, having the flexibility that Control provides is great.

Pros

This is by far the easiest remote control software I have used.

Cons

I use Control on a MAC.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam M.

Awesome alternative to the massively overpriced Logmein Central

2019-01-11

As much as I loved Logmein, now that I've been using ConnectWise Control for about a year, I wouldn't go back if Logmein offered to match the price.

Pros

Fast and efficient - seems to work better over slow connections than Logmein Easy for end users to connect via a simple code The extensions are very useful and easy to install Very customizable Toolbox feature is a real time saver

Cons

Less polish than Logmein Central on the tech side of things, especially with reporting Clears logs from the database every 30 days by default...can be changed, but caused a few headaches as I didn't realize this was happening at first Remote event logs/task manager/software management leaves something to be desired, not sure it they are worth the extra cost as they are

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more