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Top Rated Digital Workplace Software with Live Chat in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Live chat enables instant communication and real-time collaboration among team members, resolving issues quickly and reducing delays. It supports efficient coordination, enhances productivity, and simplifies sharing information without long email threads. Our reviewers in digital workplace software rated this feature as important.

4 Best Digital Workplace Software with Live Chat

  • GoTo Meeting - Highest rated for live chat
  • Google Workspace
  • Slack
  • Zoom Workplace

See other top Digital Workplace products with live chat

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the digital workplace software category. They also needed to have sufficient reviews about live chat, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for live chat based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

GoTo Meeting logo
4.5
(11.5K)
learn more

User insights about the live chat feature

Reviewers indicate that GoTo Meeting's live chat is essential for real-time interaction during webinars and meetings. They find it useful for asking questions, sharing information, and engaging with the audience without interrupting the speaker. Users report that the chat is quick, easy to use, and helps maintain communication when audio issues arise. They appreciate its role in enhancing participation and providing instant feedback during presentations.
“Live chat in GoToMeeting webinars is important for our team, as we like to keep our audience engaged by offering up a place to drop questions, and comments and to ask for a deeper dive on points in the webinar. ”
Verified reviewer profile picture

Jamie M.

Director of Marketing

“This is critical functionality, during any webinars and team meetings, real time interaction is very much required. GoTo gives good option to connect with users on real time basis.”
Verified reviewer profile picture

Prateek K.

Test Analyst

Digital Workplace key features coverage

GoTo Meeting offers 4 out of the 6 key features for Digital Workplace software identified by reviewers:

Real-Time Updates
Content Management4.3
Workflow Management
Communication Management4.5
Alerts/Notifications4.5
Collaboration Tools4.3

Pros and cons based on 11,525 verified reviews

57% of users rated GoTo Meeting 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 11,525 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Cons:

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

See pros and cons details

Pricing

Starting price:$14 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Google Workspace logo
4.7
(17.4K)
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User insights about the live chat feature

Reviewers appreciate Google Workspace's live chat capabilities for their speed, convenience, and security. They find it helpful for real-time collaboration, instant communication, and resolving issues quickly. Users report that Google Chat is easier to use than Cisco Webex, and they value its integration with other Workspace tools. They highlight its practicality for one-on-one and group chats, and its ability to facilitate constant communication during meetings and creative projects.
“Live chat in Google Workspace is important because it enables instant communication and collaboration between team members. It helps resolve issues quickly, facilitates real-time discussions, and boosts productivity by integrating with other Workspac”
AP

Anket P.

Cosmetic

“Real-Time Collaboration: You can quickly start conversations with team members, either one-on-one or in group chats (rooms or spaces), allowing for instant communication. The real-time nature of it makes collaboration fast and responsive.”
Verified reviewer profile picture

Willy L.

CEO

Digital Workplace key features coverage

Google Workspace offers 6 out of the 6 key features for Digital Workplace software identified by reviewers:

Real-Time Updates4.7
Content Management4.6
Workflow Management4.6
Communication Management4.6
Alerts/Notifications4.5
Collaboration Tools4.7

Pros and cons based on 17,470 verified reviews

75% of users rated Google Workspace 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 17,470 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Cons:

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details

Pricing

Starting price:$7 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)
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User insights about the live chat feature

Reviewers highlight Slack's live chat as a key feature for real-time communication and collaboration. They find it fast, reliable, and essential for keeping teams connected. Users appreciate its ease of use, ability to see availability status, and integration with other functionalities. They report that it helps maintain transparency, resolve issues quickly, and supports remote work effectively. They value its role in facilitating instant messaging and team interactions.
“Live chat offers us a realistic experience and actually takes us back to the physical ambiance of an office. I can actually feel that experience. Also the ability to mention the people by tagging ensures the speedy communication.”
Verified reviewer profile picture

Jitendra B.

Blogger

“slack is a collaboration tool with several functionalities, a real time chat where it facilitates a lot and values the communication between the teams. Even distant but making us close in communication and visibility ”
tp

thayrini p.

atendente/ vendedora

Digital Workplace key features coverage

Slack offers 6 out of the 6 key features for Digital Workplace software identified by reviewers:

Real-Time Updates4.6
Content Management4.6
Workflow Management4.5
Communication Management4.7
Alerts/Notifications4.6
Collaboration Tools4.6

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoom Workplace logo
4.6
(14.5K)
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User insights about the live chat feature

Users report that Zoom Workplace's live chat is valuable for asking questions and sharing information without disrupting the speaker. They find it easy to use and helpful for real-time communication during meetings. Reviewers highlight its utility for participants who may have mic issues or prefer not to speak aloud. They appreciate its role in facilitating interaction, sharing links, and maintaining engagement during webinars and virtual classes.
“My professor uses to disable audio chat for the whole class Because he has to lecture us on a specific topic. But I can easily ask any question during while lecture through the live chat button. Even I can also discuss with the whole class at once with the live chat feature. My class CR use to take attendance on live chat for sake of screenshot proof, And I can easily reply to him through live chat. I found it too excellent and that's why I rated it 5 stars.”
MI

Muhammad I.

Youtuber, Freelancer

“One of the most important feature for any virtual class is Live chat. When students are kept on mute, this is the only option through which they can ask questions, solve their queries. Also, through live chat links can be shared easily. ”
Verified reviewer profile picture

Rakshith R.

Operations Manager

Digital Workplace key features coverage

Zoom Workplace offers 5 out of the 6 key features for Digital Workplace software identified by reviewers:

Real-Time Updates4.1
Content Management4.3
Workflow Management
Communication Management4.6
Alerts/Notifications4.5
Collaboration Tools4.4

Pros and cons based on 14,520 verified reviews

69% of users rated Zoom Workplace 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 14,520 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Enhanced team collaboration

High-quality video conferencing

Effective online learning

Versatile webinar hosting

Cons:

Frequent connection issues

Inconsistent audio control

Concerns about security

Limitations of free plan

High cost concerns

See pros and cons details

Pricing

Starting price:$14.99 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Digital Workplace Software with Live Chat in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Google Workspace logo
Category Leaders

Collaboration application suite for teams

learn more
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Trello logo

Visual collaboration tool for shared project perspectives

learn more
From weekly meeting agendas, to employee progress plans, and more, Trello helps managers effectively engage with their employees. Connect tasks and tools to show status updates, due dates, and comment back and forth to teammates. Keep communication smooth, and expectations clear and accessible.

Read more about Trello

Users also considered
Dropbox Business logo

File syncing, storage & sharing platform

learn more
Dropbox Business is an off-site server for file syncing, storage and sharing which allows teams of all sizes to save and share files of any format and access them anywhere, on any device

Read more about Dropbox Business

Users also considered
Zoom Workplace logo

Zoom is an all-in-one collaboration platform

learn more
With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
Asana logo
Category Leaders

Project tracking and workflow management platform

learn more
Asana is a digital workplace software where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

learn more
Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Basecamp logo

Flexible project management and team communication tool

learn more
Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Read more about Basecamp

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Be there for your deskless employees with an all-in-one platform that makes it easy for everyone to lead, direct, team up, and speak up

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work.
Teams shape workflows and projects, code-free, with an adaptive platform that automates manual work and connects teams in a digital workspace.

Read more about monday.com

Users also considered
Miro logo

Miro is a visual workspace for innovation

learn more
Miro is a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together.

Read more about Miro

Users also considered
Process Street logo
Category Leaders

AI-enabled compliance operations platform.

learn more
Process Street is an AI-powered compliance operations platform that turns policies into automated workflows, enabling teams to manage controlled documents, run no-code processes, and stay audit-ready.

Read more about Process Street

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

learn more
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

Read more about Bitrix24

Users also considered
Project.co logo

Project Management, team collaboration, and task management

learn more
Project.co is a project management platform for team collaboration and communication. Users can create and work on multiple projects at once, generate invoices, share files, create task lists and timelines, assign role based permissions, create schedules and Kanban boards, and more.

Read more about Project.co

Users also considered
Pumble logo
Category Leaders

Communication and collaboration management application

learn more
Pumble helps businesses in healthcare, software development, financial services, and other industries chat with members across departments and multiple locations. Users can create public or private channels with custom names and descriptions to collaborate on projects and exchange information.

Read more about Pumble

Users also considered
Podio logo

Cloud-based tool for collaborating on and managing projects

learn more
Podio is a business software that helps teams work together more effectively. It provides a centralized platform for managing projects, tasks, and communication. Podio caters to a range of industries, including accounting, real estate, and marketing agencies, enabling teams to streamline their workflows and boost productivity.
A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.

Read more about Podio

Users also considered
Othership logo

Flexible working platform

learn more
Othership's digital workpalce software works the way you want!

Read more about Othership

Users also considered
Talkspirit logo

#1 software for collaboration and team communications

learn more
Talkspirit is the #1 software for collaboration and team communication that makes your employees more productive. Perfect for remote-work. Available in 8 languages. Easy to use. On any device. Free trial. Free plan. Paid plans from 4€ / month per user.

Read more about Talkspirit

Users also considered
Workvivo logo

Employee experience platform

learn more
Workvivo is an employee experience platform (EXP) that simplifies internal communication and drives engagement.

Read more about Workvivo

Users also considered
Wimi logo

Reinvent your teamwork

learn more
Wimi is an all-in-one collaboration tool that helps teams save time daily. Wimi integrates all essential services for efficent teamwork : team Channels, documents and drive, group calendar, task management, and video chat, screensharing.

Read more about Wimi

Users also considered
Blink logo

Blink. And connect your people, tools and culture.

learn more
Blink delivers a modern, social digital employee experience, giving access to communication, information, workflows, surveys and tools in one easy-to-use app.

Read more about Blink

Users also considered
eXo Platform logo

Digital Workplace Software

learn more
eXo Platform is an all-in-one digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost collaboration and manage company knowledge.

Read more about eXo Platform

Users also considered
MangoApps logo

Bring your frontline and office teams together

learn more
MangoApps is a unified employee experience platform that serves as a bridge between desk and deskless workers.

Read more about MangoApps

Users also considered
Stackby logo

Spreadsheets, Databases and No code APIs - one platform.

learn more
Stackby is a collaborative workspace that brings ease of use of spreadsheets, functionality of databases and access to popular services via no-code API connectors - to create, organize and automate anything.

Read more about Stackby

Users also considered

Key features for Digital Workplace software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Updates: Reviewers value the ability to see changes and updates instantly, facilitating smooth communication and collaboration, especially for remote teams. 95% of reviewers rated this feature as important or highly important.
  • Content Management: Users find it beneficial for organizing, storing, and managing various types of digital content efficiently, enabling better team collaboration and productivity. 94% of reviewers rated this feature as important or highly important.
  • Workflow Management: Reviewers highlight the ability to create, manage, and customize workflows, track progress, and set reminders, making task management more streamlined. 94% of reviewers rated this feature as important or highly important.
  • Communication Management: Users appreciate the integration of various communication tools like email, chat, and video calls, which enhance team collaboration and keep everyone informed. 92% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers find the notifications useful for staying updated on tasks, deadlines, and important events, ensuring nothing is overlooked. 92% of reviewers rated this feature as important or highly important.
  • Collaboration Tools: Users value real-time collaboration features, shared access to documents, and integrated communication tools, which enhance teamwork and project efficiency. 91% of reviewers rated this feature as important or highly important.