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Instant Messaging & Chat Software with Call Recording (2026)

Last updated: April 2026

Key features of Instant Messaging & Chat Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Chat: Reviewers value instant messaging for seamless communication, media sharing, and collaboration, emphasizing its role in business, gaming, and personal interactions. 92% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users appreciate customizable notifications for immediate alerts, staying informed and responsive to messages, updates, and important communications. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers highlight the convenience of mobile access for staying connected, attending meetings, and managing tasks on the go with full feature parity. 89% of reviewers rated this feature as important or highly important.
  • File Sharing: Users find file sharing essential for easy collaboration, supporting various file types and large sizes, enhancing efficiency in team projects. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Reviewers emphasize screen sharing for facilitating remote presentations, real-time collaboration, and effective communication during meetings. 85% of reviewers rated this feature as important or highly important.
  • Collaboration Tools: Users appreciate integrated tools for real-time editing, file sharing, and communication, enhancing teamwork and productivity across projects and locations. 84% of reviewers rated this feature as important or highly important.
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21 software options

Slack logo
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A single place for team communication and workflows

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

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Google Workspace logo
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Collaboration application suite for teams

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Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

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Google Meet logo

Messaging, voice, and video calls for team communication

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Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

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GoTo Meeting logo

Online meeting software with HD video conferencing

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GoToMeeting is an IM & chat tool that allows users to host an online meeting with high-definition video conferencing from their Mac, PC, iPad, iPhone or Android device, with up to 250 participants. Users can meet, screen share and chat via internet browser, mobile or desktop application.

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Microsoft Teams logo

Chat-based workspace in Office 365

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Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

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Webex Suite logo

One app for everything. And everyone.

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Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

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Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

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Zoho Meeting logo
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Web conferencing tool to host online meetings and webinars.

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Use Zoho Meeting's built-in instant messenger tool to send instant chat messages to meeting participants during web conferences

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Bitrix24 logo

All in one business management workspace

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Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history.

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Weave logo

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

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3CX logo

Web & mobile-based (Android, iOS) communications system.

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With 3CX’s integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time. Your agents can answer them immediately from their 3CX web client or app. If chat is not enough, they can switch to a call or video in a single click.

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Front logo

AI-enabled customer service platform for collaboration

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Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

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Pumble logo
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Communication and collaboration management application

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Pumble helps businesses in healthcare, software development, financial services, and other industries chat with members across departments and multiple locations. Users can create public or private channels with custom names and descriptions to collaborate on projects and exchange information.

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Zoho Cliq logo

Cloud-based software for team collaboration & communication

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Zoho Cliq is a secure team communication software that organizes conversations, workflows, and meetings in one place to boost productivity. With features like video conferencing, custom messaging channels, and seamless integrations, Zoho Cliq enables effective collaboration from anywhere, streamlining workflows for teams of all sizes.

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Amazon Chime logo

Online meeting & video conferencing solution

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Amazon Chime is an online meeting solution designed to streamline the process of organizing & conducting voice calls, video calls & conferences, and more

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Bria logo

VoIP communication and collaboration management solution

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Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration.

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CxEngage logo

Video, audio & web conferencing platform

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Lifesize is an audio, web & video conferencing tool which supports chat functionality, an integrated search-based directory, plus video call recording & sharing

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VidyoConnect logo

Web conferencing platform for chat and video communication

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VidyoConnect is a web conferencing platform that helps corporate businesses, educational institutions, and healthcare organizations conduct virtual meetings and facilitate team communication through audio or video calls. Customers can record video conferences or meetings for future reference.

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Team on the Run logo

The All-in-one Business Process Communication solution

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Team on the Run allows message and file transfer that is as fast and easy as other popular messengers but offers business-worthy security and reliability on top

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Avaya Spaces logo

Video conferencing & meeting platform for team collaboration

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Avaya Spaces is a unified communications platform that provides non-profit organizations, educational institutions, and corporate businesses with tools to facilitate collaboration across remote teams. Key features include alerts/notifications, messaging, task management, progress tracking, and more.

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Socializer Messenger logo
(0)

Highly encrypted solution for internal communication

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A messaging solution for companies and governments that places a high value on privacy and security. In addition to all the features known from established messaging solutions, it offers unique privacy features under the highest level of encryption to address often overlooked security gaps.

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