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Top Rated Instant Messaging & Chat Software with Remote Access/Control in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Remote access/control in instant messaging and chat software enables users to collaborate effectively, troubleshoot issues, and share screens or files from any location. This functionality supports remote work, enhances productivity, and facilitates virtual training sessions. Our reviewers in instant messaging & chat software rated this feature as important.

6 Best Instant Messaging & Chat Software with Remote Access/Control

Product
User rating
Starting price
Webex Suite logo
4.4
(7.3K)
25
per user/per month
learn more
GoTo Meeting logo
4.5
(11.5K)
14
per user/per month
learn more
Slack logo
4.7
(24K)
8.75
per user/per month
learn more
Microsoft Teams logo
4.5
(10.9K)
4
per user/per month
learn more
Basecamp logo
4.4
(14.4K)
15
per user/per month
learn more
Google Workspace logo
4.7
(17.4K)
7
per user/per month
learn more

See other top Instant Messaging & Chat products with remote access/control

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Instant Messaging & Chat software category. They also needed to have sufficient reviews about remote access/control, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for remote access/control, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,015)
Key Features
Real-Time Chat4.5
Real-Time Notifications4.6

User insights about the remote access/control feature

Reviewers indicate that Webex Suite's remote access/control capabilities are very useful for remote collaboration and support. They report being able to control other users' computers, which is helpful for tech support and training. Users appreciate the secure and reliable connection, making it easy to manage meetings and work remotely from various devices, including mobile phones and tablets.
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“You can also collaborate during a cisco webex session, the other party can take control of your screen. it is real time and especially for a support analyst like myself, its one great tool i use to assist users resolve their issues without meeting them physically.”
Verified reviewer profile picture

Hamzat O.

Application Support Analyst

“I like that Webex's Remote Access/Control feature makes it easy to collaborate with colleagues and clients in different locations. It offers a secure connection so that sensitive information can be safely shared and accessed. Additionally, this feature allows the user to control another user's computer, which is great for providing tech support and IT assistance.”
Verified reviewer profile picture

Devendra K.

Manager

Starting price
25per user /
per month
learn more
Pros and Cons based on 7,395 verified reviews
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Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
GoTo Meeting logo
Reviews Sentiment
 
 
 
1-2(166)
3-4(4,838)
5(6,521)
Key Features
Real-Time Chat4.5
Real-Time Notifications

User insights about the remote access/control feature

Users report that GoTo Meeting's remote access/control capabilities are highly beneficial for remote support and collaboration. They appreciate the ease of accessing and controlling remote computers for troubleshooting and training. Reviewers highlight the feature's reliability and security, making it a valuable tool for managing remote work and ensuring smooth operations.

See related user reviews

“Remote Access/Control is critical in remote collaboration. When we cannot hand over our pen like in offline meeting, remote access/control gives us that convenience. Remote Access/Control in GoToMeeting is convenient to use, the movement is so smooth.”
TA

Tito A.

Program Development Manager

“This feature of Go To Meetings is our most used and reliable resource. Through employee training, computer issues, or visual learning, being able to access one another's computer remotely is extremely helpful. ”
MD

Maelynn D.

Meter Reading and Billing Services Manager

Starting price
14per user /
per month
learn more
Pros and Cons based on 11,525 verified reviews

Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

See pros and cons details
Slack logo
Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,262)
Key Features
Real-Time Chat4.8
Real-Time Notifications4.7

User insights about the remote access/control feature

Reviewers feel that Slack's remote access/control capabilities are highly effective for remote work. They report being able to use Slack from any device, ensuring seamless communication and collaboration. Users appreciate the real-time syncing across multiple devices and the ability to manage technical tasks, provide support, and stay connected with team members, making remote work more efficient and convenient.

See related user reviews

“Remote access in Slack enables flexible, collaborative work from anywhere, ensuring efficient communication, productivity, and seamless integration with remote tools for distributed teams.”
KB

Kim B.

Content Moderator

“Remote Access/Control in Slack lets users connect to their workspaces from anywhere, ensuring uninterrupted collaboration. Slack's intuitive interface and robust infrastructure provide a seamless connection experience, whether on the go, working from home, or travelling. With just a few clicks, you can access your channels, messages, files, and conversations, staying engaged and informed no matter where you are.”
SS

Shikha S.

SEO Executive

Starting price
8.75per user /
per month
learn more
Pros and Cons based on 24,035 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
Microsoft Teams logo
Reviews Sentiment
 
 
 
1-2(199)
3-4(4,372)
5(6,360)
Key Features
Real-Time Chat4.7
Real-Time Notifications4.6

User insights about the remote access/control feature

Reviewers appreciate Microsoft Teams' remote access/control capabilities for facilitating remote work and collaboration. They report being able to control other users' screens for support and training purposes. Users find the feature easy to use and helpful for troubleshooting and assisting team members, although some mention occasional issues with stability and performance.

See related user reviews

“This tool makes it easy to help out team members who have trouble navigating software and UI's. Remoting into their desktop allows me to diagnose, troubleshoot issues, etc., and help provide support and training on their machine while we are all working remotely.”
JV

Joey V.

Staff Engineer

“When on a teams meeting, you can request control of the presenting user's computer. This function is similar to teamviewer, a software we have used in the past. Having this ability as someone who helps navigate and solve problems in our Enterprise Systems has been invaluable. Not to mention when you are doing virtual training, you can walk team members through right on their desktop without having to be with them. ”
MT

Matthew T.

Business Analyst

Starting price
4per user /
per month
learn more
Pros and Cons based on 10,931 verified reviews

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details
Basecamp logo
Reviews Sentiment
 
 
 
1-2(319)
3-4(6,845)
5(7,242)
Key Features
Real-Time Chat4.4
Real-Time Notifications4.6

User insights about the remote access/control feature

Reviewers indicate that Basecamp's remote access/control capabilities are highly valuable for remote work. They report being able to access and control Basecamp from anywhere, using various devices like phones and laptops. Users appreciate the seamless collaboration it offers for teams working from different locations, making it practical and efficient for remote project management.

See related user reviews

“Basecamp has a unique facility of providing access remotely, as the business world has become diversified and this feature is really very helpful for people or team members working remotely.”
SG

Shruti G.

Recruitment Professional

“Our team is located in different states but basecamp allows us to work on the project when it's convenient for each of our schedules.”
SA

Sandra A.

Donor Development

Starting price
15per user /
per month
learn more
Pros and Cons based on 14,406 verified reviews

Efficient file sharing

Enhanced team communication

Streamlined team collaboration

Effective project organization

Seamless client management

Frequent technical issues

Overwhelming notifications

Inefficient search functionality

Limited layout customization

Subpar user experience

See pros and cons details
Google Workspace logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,154)
5(13,151)
Key Features
Real-Time Chat4.6
Real-Time Notifications4.5

User insights about the remote access/control feature

Users find Google Workspace's remote access/control capabilities essential for their remote work needs. They report easy access to documents and applications from any device, including phones, tablets, and laptops. Reviewers appreciate the flexibility and reliability of Google Workspace, highlighting its ability to keep them connected and productive from anywhere, enhancing collaboration and efficiency.

See related user reviews

“Remote access/control can significantly enhance a product's versatility by enabling users to manage it from anywhere, improving convenience and efficiency.”
mm

mohamed m.

ibn zohr

“I have the ability to access my materials, e-mails and everything anywhere and at any time, regardless of time or geographical location.”
KT

Kostandina T.

Lab Technican

Starting price
7per user /
per month
learn more
Pros and Cons based on 17,470 verified reviews

Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details

Other Top Rated Instant Messaging & Chat Software with Remote Access/Control in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Google Workspace logo
Category Leaders

Collaboration application suite for teams

learn more
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Trello logo

Visual collaboration tool for shared project perspectives

learn more
Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Read more about Trello

Users also considered
Asana logo

Project tracking and workflow management platform

learn more
Asana is a chat and collaboration tool where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

learn more
GoToMeeting is an IM & chat tool that allows users to host an online meeting with high-definition video conferencing from their Mac, PC, iPad, iPhone or Android device, with up to 250 participants. Users can meet, screen share and chat via internet browser, mobile or desktop application.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

learn more
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Basecamp logo

Flexible project management and team communication tool

learn more
Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Read more about Basecamp

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Connecteam is the collaboration, engagement and communication app that moves work forward and keeps your team connected in the tap of a button.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Read more about monday.com

Users also considered
ClickUp logo

Productivity platform for marketing agencies

learn more
ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
Miro logo

Miro is a visual workspace for innovation

learn more
Miro is #1 collaborative whiteboard platform, trusted by over 13M users worldwide. Easily collaborate, ideate and centralize communication. Get feedback, reviews, and approvals with multiple communication options using video, chat, commenting and many other collaborative features and integrations!

Read more about Miro

Users also considered
Trainual logo

Onboarding and training software

learn more
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
Avaza logo
Category Leaders

All-in-one, client-focused project management for teams.

learn more
Avaza is a business management solution which includes features for project management, resource scheduling, online timesheets, expense management, online invoicing, recurring invoicing, quotes and invoices, and more. Avaza also integrates with third party platforms to streamline workflows.

Read more about Avaza

Users also considered
Nifty logo

Project management, task tracking, & team collaboration hub.

learn more
Nifty is a remote collaboration hub designed to manage projects, goals, communications, and teams all in one place. With Nifty, all over the place becomes all-in-one place. Every part of managing a project's lifecycle is here.

Read more about Nifty

Users also considered
Flock logo

Communication and collaboration platform for teams

learn more
Flock is a collaborative messaging app for teams which enables users to discuss projects and find and share information and ideas effectively and efficiently

Read more about Flock

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Read more about Front

Users also considered
Pumble logo
Category Leaders

Communication and collaboration management application

learn more
Pumble helps businesses in healthcare, software development, financial services, and other industries chat with members across departments and multiple locations. Users can create public or private channels with custom names and descriptions to collaborate on projects and exchange information.

Read more about Pumble

Users also considered
Talkspirit logo
Category Leaders

#1 software for collaboration and team communications

learn more
Talkspirit is the #1 software for collaboration and team communication that makes your employees more productive. Perfect for remote-work. Available in 8 languages. Easy to use. On any device. Free trial. Free plan. Paid plans from 4€ / month per user.

Read more about Talkspirit

Users also considered
Taskworld logo

Collaborative project management with built-in chat

learn more
Taskworld is a cloud-based project and task management application which combines visual task boards, private & group messaging, project analytics, and more

Read more about Taskworld

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI help desk built for fast-moving teams. Key features include omnichannel support, live chat, knowledge base, automations, and analytics - all inside an intuitive interface. AI is embedded across triage, response, and insights to streamline the entire support journey.

Read more about Hiver

Users also considered
Productboard logo

Customer-driven product management system

learn more
Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster.

Read more about Productboard

Users also considered
Workvivo logo
Category Leaders

Employee experience platform

learn more
Workvivo is an employee communication platform designed to bring distributed teams together.

It's a social network, intranet, and employee app solution all merged into one familiar digital experience that employees love.

Read more about Workvivo

Users also considered
MiVoice Business Solution logo

AI-powered communications solutions for all industries

learn more
MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Read more about MiVoice Business Solution

Users also considered

Key features for Instant Messaging & Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Chat: Reviewers highlight fast messaging, instant communication, file sharing, group chats, and integration with notifications for seamless team collaboration. 93% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users appreciate instant alerts for messages and updates, customizable settings, and the ability to stay informed and responsive. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers value the ability to join meetings, access files, and communicate on-the-go, enhancing flexibility and productivity. 91% of reviewers rated this feature as important or highly important.
  • Document Storage: Users highlight secure, cloud-based storage, easy sharing, and real-time collaboration, making file management efficient and accessible. 90% of reviewers rated this feature as important or highly important.
  • Two-Way Audio & Video: Reviewers appreciate high-quality audio and video calls, screen sharing, and recording features for effective remote communication. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users find screen sharing essential for presentations, real-time collaboration, and remote training, appreciating its ease of use and functionality. 86% of reviewers rated this feature as important or highly important.