Booker Reviews

Excellent for booking appointments for guests. Easy to pull up upcoming and past bookings with names and dates.

This is a wonderful program that hasn't failed us yet. We have our employees using this program with no issues at all.

I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.

It can be difficult to maneuver around in the settings.

No pros were added to this review

No cons were added to this review

Dear Anna, We take our role in your business very seriously. We've invested significantly in improving our servers so this won't happen again in the future. This investment of engineering resources and updated equipment has resulted in greater stability and faster speed, and we intend to continue the improvements. We'd love to discuss this further with you if you have time. We thank you for using Booker and for your feedback. Thank you, The Booker Team

When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.

The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.

It is user friendly, very detailed and easy to use, accessibility 24 hours, and very much inexpensive. I would recommend that you give it a try today.

Creating packages and reports could be alot less hassling.. work needed as it relates to credit card processes.

It was recommended to us by our franchise partner, nothing to like about it

It crashes and freezes frequently, appointments just disappear

I liked the ease of integrating new specials or services we were offering. It was generally easy to navigate and was also integrated with our website which was convenient and allowed guests to easily book online.

At the time I was using Booker, I experienced many times where the program would freeze out would have really slow load times which made it difficult during high volume times at the spa.

the system has amazing features and reports that make running your business very easy because you have inmiate access to your information and database.

It's a little bit hard to get the reports and see the customers previous payments and visits, but once you get the software it is easy.

Being one fully integrated system is fantastic. Online booking and instant gift certificates are terrific features. We also enjoy being able to define specials that can easily be applied. I have found the customer service people to be very helpful.

Booker still struggles with the bugs in their releases, although things have improved greatly in the last couple of releases. The product would benefit from an ad hoc reporting tool to enable customers to define their own reports.

I love how easy it is to allow people to set up online booking without my intervention.

The reminders are great, when they work. Sometimes I don't always get notifications about an appointment.

Integration of scheduling, merchant services, marketing, reporting. Everything I need in one place to run the business. I don't have to import or export information to run reports or go through multiple programs to send out reminder texts, ring up a client to check out, and check hours worked by employees.

There are a few things that the system just doesn't do intelligently where I have to override certain scheduling rules (Example: if an appointment was scheduled in room 2 with one girl, and i want to change it to another girl, it will not automatically switch it to room one. It will just say it isn't available.) So I have to go through round-about ways to override it to get it done, but those are just nit-picking.

Thank you for your detailed feedback Lindsey. We appreciate it and are so happy that Booker is working well for you and your business. You rock! Thank you for using Booker! - The Booker Team

Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to support@booker.com if we can help! Thank you so much for using Booker! - The Booker Team

Right now, nothing. I'm so beyond frustrated. NOBODY IS N EVER AVAILABLE FOR CUSTOMER SERVICE!!

IT NEVER WORKS AT ALL!!! CUSTOMER SERVICE IS NEVER THERE TO HELP! DO NOT USE!!

Dear Allison, The downtime issues in April '17 were upsetting for all of us. We know that Booker is the backbone of your business and we take this very seriously. We've invested significantly in improving our servers so this won't happen again in the future. This investment of engineering resources and updated equipment has resulted in greater stability and faster speed, and we intend to continue the improvements. Sorry to hear you've had a difficult experience. We'd love to discuss this further with you if you have time. We thank you for using Booker and for your feedback. Thank you, The Booker Team

It's hard to list any pros when there are so many cons to this App.

Too many issues to list. There are literally options on the App and on the web version that do not work. I mean I have literally called Booker support to discuss an option I am looking at to find out it doesn't currently work. The least they could do is remove the option to save people from wasting their time. There are options that are available that have not worked in the nearly 3 years we have been using the software. I've sent trouble tickets to support and received replies that were not even related to the question I asked. I'm not boasting, being sarcastic, etc, but I guarantee you that I know more about the Booker software than their Level 1 Techs and probably more than some Level 2 techs.

Salesmen are very attentive, attempt to find questions to any answers and are quick to return calls. Software is very clean and easy to use as long as you stay within their realm of "basics".

Unfortunately, if you have any type of development background this software will not allow you to utilize it unless you upgrade to the API. Prior to purchase we were told we would have Full Access to all features and everything was 100% customize-able. However, there are areas of customization you still need to have a "Super User" (call in to tech support + talk to a manager) to change. Example: Accepting...

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Dear Desiree, Thank you for your feedback and thoughts. Booker partners with a number of the largest payment vendors to offer our customers a variety of highly secure options. We're sorry to hear that there wasn't an option that you felt worked for your business. We'd love to discuss your feedback on the API access and other specifics if you have time. Thank you for using Booker and for your feedback. Best, The Booker Team

I needed A cloud based software. I was on a desktop

Demo is great but the live version is full of glitches resulting in inaccurate reports, incorrect pay stubs for employees, incorrect year end financials for the business. Wrong service and product history for clients that can never be corrected. Financial transactions that regularly crash.

It did give you a tracking method for services & products sold. It generated a monthly sales tax report

Booker charged us a "marketing" fee for months on end. Apparently the marketing product was not what we were sold - that is the ability to generate marketing campaigns to a specific demographics. Instead, it was an "automatic discount" offered to patients that motivated them to wait for follow up services so that they got them for a deeply discounted fee. Booker took credit for selling these services...

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The "all in one nature" of the platform but also the ability to have an online store that links to our actual inventory and pricing levels in real time. The confirmation email for appointments are a great asset to in terms of revenue loss prevention and saves time for our staff, not to mention our clients love the convenience. The pre-authorization of credit cards is a great function again for loss prevention.

1, There have been times recently were the downtime or stability (slowness) of the platform has not been acceptable. 2, The ip lock function only works with v4 ip addresses (most ISP's are now using v6's rendering the function useless unless you pay extra for static IP's.

Tom - thank you for the great review and feedback on how we can improve Booker. I'll be sure to pass this along to our product team. Thanks! - Jason

None.

The entire system.

Thelma - Sincere apologies for the issues you've experienced using Booker. We'll reach out or contact us at support@booker.com to discuss further. We'd like to help you use the software to meet your needs, and are sorry about the issues you've experienced. - The Booker Team

- Ease of use - Mobile application - Partnership with Frederick - Easy to book online - Aesthetically pleasing - Easy access to customer service (with real people!)

There are certain limitations to the software that I don't quite endorse, and would love to have more accessibility to customize the features inherent in the system. For instance, we would love to be able to format, on our own, the infrastructure of the Administrator, Reservationist, and Staff roles to allow for certain levels of access to information. Although we have found a way to "Macguyver" the...

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Online Booking. Flexibility with using Rooms vs. Employees. Reporting. Ability to manage all aspects of clients and employee data.

There's a lack of Sales Funnel Integration with Frederick i.e. There is so much data that is in Booker/Frederick, that should allow us to create customized sales funnels in order to remarket and market to our existing clients. Frederick is limited into the emails sent, and there should be more control/flexiblity given to the owner. Currently, i'm using Clickfunnels and other email software to...

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I love the loyalty points for my clients to be able to earn, I love being able to precharge and charge for no-shows as well as charge premiums for certain days of the week. And all of this happens while I focus on doing hair. I do not have to sit around and do anything but set it up. They give you a training call and help you with the features and setup. I learned it quickly but if I have a question I can simply call and speak with someone promptly. I did have it once before and cancelled because of the price, then I came back because I found they were going to integrate with the clover mini as I already had one but it still hasn't worked out for that. I'm really waiting for that feature. Its just all around inclusive just somewhat costly.

Wish add-ons were visible to clients and can be set individually to desired service. Also client facing terminal is needed. Hate having to manual input charges outside of the system. I have to have 2 different merchant processors because of the issue with the clover. App works horribly for taking appointments over the phone. Deposits cannot be charged so I have to go into the browser version from my tablet.

Reminders and organization of multiple therapists

Issues with notifications, payments and codes

Thank you for your feedback Jamie. We'd love to chat with you about the issues you're describing so we can improve your experience using Booker. We'll reach out and please contact support@booker.com if you need anything. Thank you for using Booker! - The Booker Team

Easy to use Online Booking integration easy with website ( but that's common for all softwares now )

Overall Unstable software Support doesn't RESOLVE anything Crashes and completely shuts down for hours at random times ( leaving no access to any customer information )

Booker makes it easy to book clients, review accurate data, see clients shared to a membership, easily manage gift cards and online certs, easily view status changes of a membership, provide great auditing capabilities...

The customer support is extremely lacking. We also couldn’t get all the reports we needed and had to use a custom developed Stage 1 reporting system that was insanely slow. Our franchise switched systems to a MUCH inferior system due to the poor customer service. The Booker company doesn’t seem interested to work to improve the system based on the client needs. It’s got a great core but there were several bugs that would go on for years and the typical response would be a time consuming workaround, rather than addressing this issue and providing timelines.