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CommandLink CCaaS Logo

Contact center solution

Table of Contents

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CommandLink CCaaS - 2026 Pricing, Features, Reviews & Alternatives

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CommandLink CCaaS overview

What is CommandLink CCaaS?

CommandLink offers contact center technology that is fully integrated into the CommandLink ITSM, enabling businesses to manage and monitor their contact center solution within the entire technology stack. Using proprietary software integrations, CommandLink can help fully automate customer ticket processing operations.

Key benefits of using CommandLink CCaaS

Save thousands of support hours using CommandLink's proprietary Ticket Automation platform
Only Tier 3 Support
Multi-channel engagement
Unlimited Integrations
Truly Secure

Starting price


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CommandLink CCaaS’s user interface

Ease of use rating:

CommandLink CCaaS reviews

Overall rating

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Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

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3

2

1

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CommandLink CCaaS's features

Activity dashboard
Activity tracking
Agent interface
Alerts/Notifications
API
Automated routing
Automatic call distribution
Call center management
Call list management
Call monitoring
Call recording
Call reporting
Call routing
Call scripting
Call tracking
Call transfer
Callback scheduling
Caller id
Campaign management
Chat/Messaging
Chatbot
Collaboration tools
Computer telephony integration
Contact database
Contact management
CRM
Customer history
Customizable reports
Data import/export
Email management
Interaction tracking
IVR
Live chat
Monitoring
Multi-Channel communication
Performance management
Predictive dialer
Quality management
Queue management
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time reporting
Reporting & statistics
Reporting/Analytics
Social media integration
Third-Party integrations
Voice mail
Workforce management

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CommandLink CCaaS support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

In Person
Live Online
Webinars
Videos
Documentation

CommandLink CCaaS FAQs

Q. Who are the typical users of CommandLink CCaaS?

CommandLink CCaaS has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does CommandLink CCaaS support?

CommandLink CCaaS supports the following languages:
English


Q. Does CommandLink CCaaS offer an API?

Yes, CommandLink CCaaS has an API available for use.


Q. What other apps does CommandLink CCaaS integrate with?

CommandLink CCaaS integrates with the following applications:
Vtiger CRM, AFAS Software, Freshservice, ConnectWise SIEM, Sage CRM, Vira, Workbooks, Zendesk Sunshine, JobDiva, ActiveCampaign, Zendesk Explore, Freshcaller, ConnectWise RMM, Zoho ZeptoMail, HubSpot CMS Hub, Salesforce.org Nonprofit Cloud, Teamleader, Pipedrive, PerfectView, NetSuite, Efficy CRM, SuperOffice CRM, TOPdesk, SugarCRM Mailchimp Integration, Freshdesk, SugarCRM, Bullhorn for Salesforce, Simplicate, Zoho Lens, Carerix, Microsoft Access, BaseNet, SuiteCRM, Bigin by Zoho CRM, Salesforce.org Education Cloud, Acquirell, Freshsuccess, SugarCRM Google Calendar, HubSpot CRM, HubSpot Service Hub


Q. What level of support does CommandLink CCaaS offer?

CommandLink CCaaS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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