Pricing model: Subscription
Pricing is per registration, the price drops as registration volume increases.
Minimum commitment of 1000 registrations per year.
Fixed-fee Enterprise pricing is available for volumes of more than 25000 registrations/year.
13 reviewers had the following to say about Aventri's pricing:
Overall though Aventri does provide a product that does the basics of putting on an event. But just be prepared to do things manually.
Pros
For the price it did what it said it was going to do. We were able to have an event platform, mobile app and badge printing on site.
Cons
Again the price though was a downside because we found out a lot of the tools we needed were an extra cost and we didn't find this out until we were onsite at the event.
A lot of pieces we had to do were manual, which took us as a time a lot of time to complete.
We had a issues with printing on site and the team we had onsite at 2 of our events were not easy or great to work with.
Rating breakdown
Likelihood to recommend: 6/10
Pros
The *promises* pre-purchase of ease of use, integration and transparency in pricing
Cons
Everything that was promised seemed to dissolve after the contract was signed. They've since changed their pricing model to line-item charge for modules promised as a holistic solution. I need dev help for every change I make and the redirects throughout the registration flow significantly hurt my attendee conversion.
Rating breakdown
Likelihood to recommend: 0/10
Excellent customer support! Very happy with the overall experience after running events using Aventri / eTouches since about 2014.
Pros
Tons of flexibility in how to manage registration processes and stay organized with registrations and name badges. I also like how easily it integrates with lead collection technologies.
Cons
I feel their website / e-registration module could be improved in both looks and functionality, and I think it's disappointing a mobile app feature is no longer included with their desktop plan pricing. Too expensive for the mobile option so we end up using a 3rd party.
Rating breakdown
Likelihood to recommend: 8/10
Pros
I like how easy the program was to use. I got on the registration builder, followed the directions and created my pages. The customer service was very helpful. Whenever I had a question I was able to chat with someone online instantly.
Cons
The one thing I didn't like was I needed a specific price reduction and this site wasn't able to it. Since it was a specific price reduction that I needed, it wasn't the programs fault that I needed. it.
Rating breakdown
Likelihood to recommend: 6/10
Our team was looking for a registration solution that could be flexible to suit our needs - it needed to be reasonably priced as we are a non-profit. Aventri has been a life-saver! Our team was up and running - building events within a week.
Pros
The ability to template the routine events and still be flexible to create individual experiences for others.
Customer service is exceptional - amazing support team who are always on hand to help.
Cons
Websites are fairly basic, but it gets the job done with limited technical skill on my part. They are in beta with a brand new website function that looks amazing.
Rating breakdown
Likelihood to recommend: 10/10
It has been good. I've always gotten answers and I like the online chat feature for help.
Pros
The price was right on target for our needs. As we don't have a huge number of users /attendees so this fit our needs. It gives us more than we needed which allows us to build and grow with it down the road.
Cons
There are a few features I learned we can't do but I know you can't please everybody. It's also pretty minor. There are lots of pages/ place to go so sometimes it's hard to remember where to go for more in depth changes.
Rating breakdown
Likelihood to recommend: 9/10
Mostly positive experience. Interface is relatively modern looking - I think it got a facelift recently. Aventri is a solid product. Big companies use it, presumably they have done their due diligence when selecting an events management platform. I also evaluated others like Cvent, eventbrite, etc. Naturally it’s way more capable than simpler yet way more affordable systems that are bolted on like Wix or Constant Contact. It is mostly geared towards larger events that require some relatively complex logistical planning. Organizing Conferences, trade shows, summits etc. Anything with 70+ people with different attendee types, it will have more value. It is still suitable for running things like smaller events like lunches, or dinners for under 50 people. Its a very good RSVP system to track various attendees types, needs and selection choices. It has good logic built in for mailing invitations and sending invites or messages to specific groups of attendees. The hardest part will be standing up the system, populating it with data, and getting your team properly trained and using it competently.
Pros
Mostly easy to use - lots of online resources and guides to self-learn - online and phone support is quite responsive and knowledgeable.
Robust feature set.
- rsvp reporting is solid
- custom field questions is solid
- pre populated field in registration form is useful
- almost any sort of option has been built in - I primarily focus on RSVP, attendance and invites
- can set agendas for breakout sessions etc.
- can build a website based on backend info of the event - i.e. update info in the backend and it is immediately reflected on website and reg form.
- easy to send invite and rsvp reports by specific filters (e.g. sales rep)
- integrates with boomset which makes badge printing almost completely painless
Cons
- Can be expensive to purchase
- Does take time to learn the platform
- Website builder needs updating for responsive design (beta was released and it’s good)
- Difficult to access event information or update event via mobile device - i.e. there is no mobile app for the event planner. This is a huge pain, actually - mostly for getting guest list or dashboard level info.
- costs even more for additional features compared to similar competitors
Rating breakdown
Likelihood to recommend: 9/10
I have been able to better coordinate discount codes for certain registrants plus offer various registration types, which has saved me a lot of time and communication. Another prior issue was CEU scanning, which with Aventri will be much more streamlined, will reduce congestion and will require less staff volunteers.
Pros
The most helpful tool for me is their Custom Reporting feature. I can find exactly what I need, when I need it. I also really enjoy being able to see the website update automatically as I make any changes or updates. The new BETA version is so much better!
Cons
I have no complaints at this time other than its high price. Any issues I encounter are quickly remedied by their fantastic support staff. They typically respond pretty quickly and escalate the issue if needed. I also appreciate the opportunity to leave feedback on each ticket.
Rating breakdown
Likelihood to recommend: 9/10
Overall good registration tool with a great staff to help with any issues.
Pros
Fairly easy to navigate and use, customer service was quick and professional, lower overall cost than many other event software platforms.
Cons
Has some limitations as a system - does not do And/or conditional formatting, and the survey reporting isn't great
Rating breakdown
Likelihood to recommend: 8/10
We are organizing around 10 events per year which are our touchpoint with our members and all the community. Etouches has been first our registration software. What we value most is: Registration setup : - managing members only rate with automated filters - easy design of the pages - setup administrative invoices and other documents - management of complex information gathering (session, extra-data, share-transportation...) And also a templating of these setup to allow us to duplicate all or parts of these setup... Communication management: - manage layout of emails easily with global templates or event-specific customization - send out invitation and monitor answers - manage the "no" answer (great one) to allow you to remind only the one that did not answer in & single click - manage automated email for incomplete registration, confirmation, changes in the programme... Financial & reporting: - really easy automated report - daily email custom report (just magic for other stakeholders) and live private lists - finance management with our context (taxes are complex for association)... Sponsor management: - we also used etouches to manage sponsorship - from confirmation of packages - invoices - quota management for badges and VIP pass CRM management: we use the option of "global database" : - this include that our global DB is automaticaly updated by every single registration - we have cross events data - we can monitor engagement, loyalty - we can detect low engaged people to be proactive in the communication with them before they leave the association - we can provide detailed data about quality, quantity and interest of our community to our potential sponsors --> fully integrated with no import / export / excel skills (and time spent)
Rating breakdown
We have used etouches for many events over the last three years. Powerful and flexible, it is easy to use out of the box for simpler meetings, while its rich set of features is capable of supporting the most complex of meetings - and much more. And, as a bonus, if you have a problem that isn't covered by their extensive knowledge-base, the etouches support team is helpful and responsive - round the clock. This isn't a toy, it will reward the curious, the demanding and those ready to explore its full potential to enhance their meeting design. Pros: Great communications tools, great registration form designer, great custom report generator. An almost perfect set of all the basics that every event manager needs; plus so much more that can be used to add value to any meeting. Cons: Nothing significant that comes to my mind; and if there are any, etouches will be working hard to address them
Rating breakdown
Overall experience: terrible. Benefits I've realized: literally any other software would be better than this. I'm counting down the days until our contract is up.
Pros
The ONLY positive thing I have to say about this software is this: The customer service team seems to have it pretty much together...which they'd have to because I can imagine they are quite busy with all the customers trying to figure out their convoluted system.
Cons
Where do I begin?
- Upon trying to get out of our 3-year contract (after suffering through months of painful training), we were told by our sales rep that "Aventri is incredibly intuitive" and "there are endless features if you'd just go through the training". Well we did go through the training. The free training, that is. Aventri wanted another $2,500 for private training with our team! If your product is so intuitive, why would we need 16 hours of training valued at $2,500?
- I absolutely abhor this software. I dread having to figure out new features. 90% of the time, I end up emailing customer service because I cannot find what I need. This software makes about as much sense as a purple llama named Tuesday that didn't like his doorknob for the fuzzy coffee cup.
- Their "client support portal" is a joke. Supposedly you type in a phrase and it comes back with helpful tips and articles to solve your problem. Well, in my opinion someone screwed with the algorithm and it spits back the most useless junk you've ever seen. It is NEVER relevant or helpful.
Rating breakdown
Likelihood to recommend: 0/10
While the intention of the eTouches software modules are right on target they have not been successful (yet) at thinking though the processes all the way to the finish line. If you choose to use this software be prepared to spend a lot of time working out the nuances to fit your needs. Tech support is lovely and helpful but the documentation is poor at best. They have a lot of information but the information doesn't let you understand how the actions in one area affect the outputs in other areas. Which items you must layout first to insure success in the later aspects of your planning. eSelect has a long way to go and I have been assured that the next version will be vastly improved. For instance, don't bother to create the "custom merge codes" for each custom field, they don't work; tech support knew that immediately when we called. However we only called after spending a considerable amount of time setting the fields and custom emails up. There is no indication in the software that these fields are un-usable and in fact you are prompted to create the "custom merge code" each time you create a field. I am keen to see the next version of the software because these folks are close but at this point the software has cost us more time than it has saved us. We ended up re-creating all of our own email downloading two different reports from eSelect, manually merging the reports into spreadsheets in order to generate the needed emails to authors. It took 6+ hours to re-do the job and in the end we used MS Word and Outlook to address the process. Wishing them luck - but will need some good proof before our company pays considerable money to wind up being a beta tester for their products again.
Rating breakdown
