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Kustomer

Modern Customer Service Software For Customer-First Brands

Table of Contents

Is this product right for your business?

Find out with a

Kustomer - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Kustomer overview

What is Kustomer?

Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.

Key benefits of using Kustomer

View all customer data from internal and third-party systems in a single timeline view for more productive and efficient conversations.

Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer's comprehensive timeline, where agents always have the context to maintain a single threaded conversation.

The Kustomer workflow and business logic engines save you time and money by eliminating tedious manual tasks, automating platform actions, and ensuring agents have the info they need.

Intelligent queueing and routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out or channel based routing for customer service organizations with multiple teams of agents handling large inbound volumes.

With all of your data in the Kustomer platform, your customer service team can streamline communication to deflect issues and delight customers.

Starting price

89per user /
per month

Alternatives

with better value for money

Kustomer’s user interface

Ease of use rating:

4.7

(79)

Kustomer pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(25)

5(54)

What do users say about Kustomer?

Users report Kustomer streamlines customer support by centralizing communication across email, chat, and social media, making it easier to track interactions and resolve issues quickly. They value its ability to provide a comprehensive view of customer history, efficient management tools, and multichannel integration, though some mention a learning curve and interface complexities.

Reviewers appreciate Kustomer’s intuitive ticketing system, which helps them assign, organize, and track tickets efficiently. They find it easy to use, navigate, and onboard new employees, but note occasional clutter and limitations in customization or splitting tickets for specific needs.

Select to learn more

Who uses Kustomer?

Based on 79 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Consumer Services

Food & Beverages

Outsourcing/Offshoring

Automotive

Others

Use cases

Customer Service

Call Center

Customer Support

Customer Experience

Help Desk

Kustomer's key features

Most critical features, based on insights from Kustomer users:

Support ticket management

4.9

(24)

Live chat

4.8

(19)

Surveys & feedback

4.8

(14)

Real-Time notifications

5.0

(14)

Automated routing

4.7

(7)

Performance metrics

4.5

(8)

All Kustomer features

Features rating:

4.6

(79)

Customer experience management

4.5

(2)

Customer history

5.0

(2)

Customer segmentation

4.5

(2)

SMS messaging

5.0

(3)

Customizable branding

4.0

(1)

Customizable fields

5.0

(4)

Service level agreement (sla) management

4.2

(5)

Sentiment analysis

(0)

Self service portal

5.0

(1)

Event triggered actions

4.0

(1)

Feedback management

4.5

(4)

Real-Time reporting

4.0

(1)

Inbox management

5.0

(1)

Knowledge base management

3.5

(2)

Real-Time chat

4.5

(2)

Queue management

4.7

(11)

Multi-Channel communication

4.5

(13)

Multi-Channel data collection

5.0

(1)

Multi-Channel management

5.0

(1)

Performance management

4.8

(5)

Workflow management

4.0

(1)

Automated responses

5.0

(2)

Communication management

5.0

(2)

Voice mail

4.5

(2)

Alerts/Escalation

4.5

(4)

Chatbot

4.3

(6)

Chat/Messaging

5.0

(5)

Call routing

4.8

(10)

Activity dashboard

4.8

(4)

Activity tracking

5.0

(6)

Call center management

4.7

(25)

Customer database

4.7

(19)

Email management

4.5

(15)

Reporting/Analytics

4.6

(22)

Contact management

4.8

(10)

Negative feedback management

4.7

(7)

AI copilot

4.7

(3)

Customizable forms

4.7

(3)

Social media integration

4.7

(3)

Widgets

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Query suggestions

(0)

Process/Workflow automation

(0)

Proactive chat

(0)

Prioritization

(0)

Predictive analytics

(0)

Real-Time monitoring

(0)

Visual analytics

(0)

Trend analysis

(0)

Transcripts/Chat history

(0)

Reporting & statistics

(0)

Returns management

(0)

Search/Filter

(0)

Third-Party integrations

(0)

Single sign on

(0)

Text analysis

(0)

Template management

(0)

Tagging

(0)

SSL security

(0)

Survey/Poll management

4.0

(1)

Customizable templates

(0)

Customizable reports

(0)

Customer support

(0)

CRM

(0)

Contextual guidance

(0)

Contact database

(0)

Configurable workflow

(0)

Collaboration tools

(0)

Client portal

(0)

Canned responses

(0)

Autoresponders

(0)

Augmented analytics

(0)

API

(0)

Alerts/Notifications

(0)

AI/Machine learning

(0)

Access controls/permissions

(0)

Natural language processing

(0)

Multi-Language

(0)

Monitoring

(0)

Macros/Templated responses

4.0

(2)

Lead capture

(0)

Language detection

(0)

Knowledge management

4.0

(1)

Interaction tracking

4.5

(2)

Intent recognition

(0)

Help desk management

(0)

Engagement tracking

(0)

Email templates

(0)

Drag & drop

(0)

Data visualization

(0)

Data import/export

(0)

Dashboard

(0)

Kustomer awards

Customer Communications Management

83/100

Kustomer alternatives

Kustomer

4.7

(79)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.4

Customer Support

4.7

TeamSupport

4.5

(847)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.4

Customer Support

4.5

Birdeye

4.7

(701)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Lucky Orange

4.7

(257)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Kustomer pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Enterprise

/user

Per month

Features included:

Multi-Channel Communication
Voice Provider Integration
Proactive Service
Actionable Integrations
Business Process Automation
Standard and Custom Reporting
Multilingual Support
Satisfaction Measurement and Reporting
Language Detection
Sentiment Analysis

Ultimate

139

/user

Per month

Features included:

Workflow & automation options
Data storage
Agent productivity
Knowledge base
Notifications
Security

User opinions about Kustomer price and value

Value for money rating:

4.4

(79)

To see what individual users think of Kustomer's price and value, check out the review snippets below.

“Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.”

Jonathan J.

Customer Advocate Representative

“The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate.”

Luis C.

People Experience Assistant.

Kustomer integrations (118)

Integrations rated by users

We looked at 79 user reviews to identify which products are mentioned as Kustomer integrations and how users feel about them.

Shopify

Integration rating: 5.0 (2)

“Product and customer related information is handled in both softwares to search and provide accurate info.”

Jonathan J.

Customer Advocate Representative

Aircall

Integration rating: 5.0 (1)

“Phone Call Handling, to be able to train employees by listening in on the calls and having them recorded. ”

Jisselle B.

Director of Customer Success

UJET

Integration rating: 5.0 (3)

Looker

Integration rating: 4.0 (2)

Guru

Integration rating: 4.5 (2)

Fivetran

Integration rating: 5.0 (1)

Talkdesk

Integration rating: 4.0 (1)

Instagram

Integration rating: 5.0 (1)

Meta for Business

Integration rating: 5.0 (1)

SurveyMonkey

Integration rating: 4.0 (1)

Snowflake

Integration rating: 5.0 (1)

Slack

Integration rating: 4.0 (1)

Dialpad

Integration rating: 5.0 (1)

Kustomer support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

Knowledge Base

Chat

FAQs/Forum

Training options

Webinars

Live Online

Videos

In Person

Documentation

Kustomer FAQs

Q. What type of pricing plans does Kustomer offer?

Kustomer has the following pricing plans:
Starting from: $89.00/month
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of Kustomer?

Kustomer has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Kustomer support?

Kustomer supports the following languages:
English

Q. Does Kustomer offer an API?

Yes, Kustomer has an API available for use.

Q. What other apps does Kustomer integrate with?

Kustomer integrates with the following applications:
Surfboard, Calabrio ONE, Dialpad, Talkdesk, Adobe Commerce, Aircall, MaestroQA, Amazon Redshift, Jira, Zendesk QA, Luciq, Cordless, Calendly, WhatsApp, Breeze, Swell, Delighted, Zapier, Genesys Cloud CX, Five9, RingCX, Gmail, Fullstory, Segment, Medallia Agent Connect, Playvox, Looker, Zipwhip, SupportSync, Gong.io, Customer Thermometer, Zingtree, Acuity Scheduling, Nicereply, Twitter/X, Slack, Klaviyo, LoyaltyLion, Stamped.io, Spree, UJET, Ada, JIRA Service Management, Meta for Business, Unbabel, Guru, Olark, Fivetran, Yotpo, Bird, SurveyMonkey, EvaluAgent, AskNicely, Iterable, 8x8 Contact Center, Helpshift, Ada, Twilio, Instagram, Amazon Connect, Shelf, Flip CX, Assembled, BigCommerce, Operations Hub, Snowflake, Shopify

Q. What level of support does Kustomer offer?

Kustomer offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum