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Verint Appointment and Queuing Software

Award-winning appointment booking platform

Table of Contents

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Verint Appointment and Queuing Software - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Verint Appointment and Queuing Software overview

What is Verint Appointment and Queuing Software?

Verint Appointment Booking and Queue Management offers international retailers and banks to enhance the customer experience, increase store team productivity and drive profitability. The platform helps businesses with in-store and online appointment scheduling, virtual queue management, clientele, event booking, click and collect check-in, task management, store team communications, shop floor management.

Customers can see real-time availability at the local store, select products and services, pick an advisor and choose a time slot. Once the booking is completed, customers will immediately receive a confirmation email via email or SMS along with booking reminders.

With intelligent wait time algorithms, Verint Appointment Booking and Queue Management enables teams to eliminate the physical queue for customers. A store host can add walk-in customers to a virtual queue or can easily scan a QR code to join the wait line. Customers are then free to explore the store and initiate spontaneous purchases. Clients can receive personalized countdown via real-time SMS updates and a webpage.

Teams can also utilize the growing list of integrations with CRM systems Bloom Reach and Salesforce, calendars from Google Calendar and iCloud, video conferencing tools Zoom, Go Instore, Confer With and many more.

Key benefits of using Verint Appointment and Queuing Software

Full solution suite to perfect the customer experience with appointment booking, virtual queue management, click and collect, event booking, task management and more.

AWS cloud-based software with enterprise-grade security.

Scalable to thousands of stores across multiple time zones and language requirements.

Starting price

Alternatives

with better value for money

Verint Appointment and Queuing Software’s user interface

Ease of use rating:

4.8

(12)

Verint Appointment and Queuing Software reviews

Overall rating

4.8

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Rating distribution

Pros

“Customers like the system and find it easy to use. The Qudini support team is great to work with and have been a huge help in setting up our processes and workflow.”

Darlene J.

Vice President

“Qudini is the perfect solution with the right balance of tools and functionality. Would highly recommend to any business in need of a queuing and appointment application.”

Darlene J.

Vice President

“The ability for residents to easily setup an appointment for a vaccine. The ability to schedule the resident's second appointment.”

Don B.

Assistant Fire Chief

Cons

“Problems - Configuration - Translation - Software problems.”

Cedric E.

District Manager IM BE

“Search Field / History was difficult to navigate. At times there was a lag trying to scheduling the second vaccine appointment.”

Don B.

Assistant Fire Chief

“The app sometimes lags with multiple simultaneous users or high queue volume.”

Joe M.

Associate Director of Member and Visitor Engagment

Who uses Verint Appointment and Queuing Software?

Based on 12 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Retail

Telecommunications

Cosmetics

Financial Services

Others

Use cases

Appointment Scheduling

Event Management

Event Booking

Retail Management Systems

Space Management

Verint Appointment and Queuing Software's key features

Most critical features, based on insights from Verint Appointment and Queuing Software users:

Reporting/Analytics

4.8

(5)

Mobile access

5.0

(1)

Ticketing

5.0

(1)

Real-Time notifications

5.0

(1)

Collaboration tools

5.0

(1)

Task tagging

5.0

(1)

All Verint Appointment and Queuing Software features

Features rating:

4.7

(12)

Calendar management

5.0

(1)

Data import/export

5.0

(1)

Dashboard

5.0

(1)

Recurring tasks

(0)

Recurring appointments

(0)

Real-Time updates

(0)

Real-Time reporting

(0)

Real-Time data

(0)

Queue management

(0)

Public waitlist

(0)

Promotions management

(0)

Project templates

(0)

Online registration

(0)

Online booking

(0)

Multi-Location

(0)

Group scheduling

(0)

For virtual events

(0)

Access controls/permissions

(0)

Workflow management

(0)

Website management

(0)

Website integration

(0)

Waitlist status tracking

(0)

Waiting time tracking

(0)

Visitor registration

(0)

To-Do list

(0)

Third-Party integrations

(0)

Task scheduling

(0)

Task editing

(0)

Surveys & feedback

(0)

Sub-Task management

(0)

Social media integration

(0)

SMS messaging

(0)

Reporting & statistics

(0)

Reminders

(0)

Registration management

(0)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Notifications

(0)

API

(0)

Appointment management

(0)

Attendee management

(0)

Automated scheduling

(0)

Availability management

(0)

Barcode/Ticket scanning

(0)

Billing & invoicing

(0)

Booking management

(0)

Client database

(0)

Client management

(0)

Client portal

(0)

Confirmations/Reminders

(0)

Contact database

(0)

Contact management

(0)

Customer database

(0)

Customer history

(0)

Customizable branding

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Email management

(0)

Email marketing

(0)

Email reminders

(0)

Employee management

(0)

Event calendar

(0)

Event management

(0)

Event scheduling

(0)

Event ticketing

(0)

Verint Appointment and Queuing Software alternatives

Verint Appointment and Queuing Software

4.8

(12)

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Ease of Use

4.7

Features

4.7

Value for Money

4.6

Customer Support

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(105)

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2495

Per year

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.6

Customer Support

4.7

OneCause

4.7

(379)

visit website

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No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.5

Customer Support

4.8

Eventsquid

4.8

(126)

visit website

Starting from

4725

Per year

Free trial

Free version

Ease of Use

4.6

Features

4.7

Value for Money

4.9

Customer Support

4.9

Verint Appointment and Queuing Software integrations (19)

Verint Appointment and Queuing Software support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Email/Help Desk

FAQs/Forum

Phone Support

Knowledge Base

Chat

Training options

Live Online

In Person

Webinars

Documentation

Videos

Verint Appointment and Queuing Software FAQs

Q. Who are the typical users of Verint Appointment and Queuing Software?

Verint Appointment and Queuing Software has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money

Q. What languages does Verint Appointment and Queuing Software support?

Verint Appointment and Queuing Software supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish

Q. Does Verint Appointment and Queuing Software support mobile devices?

Verint Appointment and Queuing Software supports the following devices:
Android, iPad, iPhone

Q. Does Verint Appointment and Queuing Software offer an API?

Yes, Verint Appointment and Queuing Software has an API available for use.

Q. What other apps does Verint Appointment and Queuing Software integrate with?

Verint Appointment and Queuing Software integrates with the following applications:
Quinyx, Adyen, Microsoft Outlook, PayPal, Telegram, Viber, Worldpay for Enterprise, Rotageek, WhatsApp, Infobip, Confer With, iCloud, Stripe, Vonage Business Communications, Aptos Retail Merchandising, Google Calendar, PayPal Enterprise Payments, Twilio, Bloomreach

Q. What level of support does Verint Appointment and Queuing Software offer?

Verint Appointment and Queuing Software offers the following support options:
24/7 (Live rep), Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat

Related categories

Appointment Scheduling