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Sogolytics

Customer and employee experience management platform.

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Sogolytics - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Sogolytics overview

What is Sogolytics?

Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. The platform is purpose-built to support teams of all kinds: intuitive enough for business users, powerful enough for analysts, and customizable for every audience.

Design sophisticated, personalized feedback flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize results immediately. No waiting, no digging. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time.

And while Sogolytics’ technology is sophisticated, its support model is refreshingly human. Its 24/7 customer support team is available whenever you need a partner, not just a platform.

Key benefits of using Sogolytics

Utilize the drag and drop interface to build surveys either from scratch using a variety of elements and question types or by customizing one of the many in-built templates. Users can add branching and skip logic to enhance and personalize the respondent’s experience, and to ensure that no time is wasted on irrelevant questions.

Set up rules and alerts to manage responses when surveys are submitted such as a thank you message for all submissions. Users can also set up additional response rules such as alerting support staff if an unsatisfied customer leaves a bad rating.

Customize surveys, polls and quizzes by adding logos, changing fonts and colors, and choosing from a range of different question types including NPS, matrix grid, rating grid, attachment, image choice, and more.

Schedule customized survey invitations and reminders to send to contact lists from the contact manager. Automate these reminders to send to contacts who have yet to respond based on predefined rules and time frames.

Gain insights with real-time reporting via our advanced dashboards. Analysis options, including easy-to-use visualizations, report distribution, and segmentation options, clearly showcase the drivers of customer and employee experience.

Maximize the value of your data through our API, CRM, and other integrations.

Starting price

39usage based /
per month

view pricing plans

try for free

Pros & Cons

Survey Creation

Data Collection and Analysis

Research Use

Pricing

Sogolytics’s user interface

Ease of use rating:

4.7

(730)

Sogolytics pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(5)

3-4(188)

5(537)

What do users say about Sogolytics?

I like Sogolytics for 3 reasons: 1) its plus plan is free for students; 2) respondents don't have to log in to answer survey questions; 3) its survey can be opened in other countries than the US without a VPN.

Select to learn more

Who uses Sogolytics?

Based on 730 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Education Management

Higher Education

Nonprofit Organization Management

Research

Others

Use cases

Survey

Customer Experience

Employee Engagement

Employee Feedback

Text Analysis

Sogolytics's key features

Most critical features, based on insights from Sogolytics users:

Reporting/Analytics

4.7

(58)

Survey builder

4.6

(39)

Customizable questions

4.9

(14)

Surveys & feedback

4.8

(9)

Real-Time data

4.8

(9)

Engagement tracking

3.8

(5)

All Sogolytics features

Features rating:

4.6

(730)

Drag & drop

(0)

Data visualization

5.0

(1)

Multi-Language

5.0

(2)

Multi-Channel communication

4.0

(2)

Real-Time analytics

4.0

(1)

Performance metrics

5.0

(1)

Real-Time reporting

4.0

(4)

Customer experience management

5.0

(1)

CRM

4.0

(2)

Communication management

(0)

API

5.0

(1)

Workflow management

5.0

(1)

Data import/export

4.6

(37)

Customizable fields

4.8

(5)

Question library

4.6

(5)

Response validation

4.2

(5)

Support audio/images/video

4.7

(6)

Survey/Poll management

4.3

(4)

Skip logic

4.6

(11)

Feedback management

5.0

(5)

Question branching

4.6

(16)

Customizable forms

4.0

(5)

Data analysis tools

4.4

(15)

Activity dashboard

4.5

(4)

Customizable templates

4.4

(13)

Offline response collection

4.5

(2)

Question piping

5.0

(1)

Multi-Channel distribution

4.3

(4)

360 degree feedback

4.9

(14)

Dashboard

4.0

(1)

URL customization

5.0

(2)

Email marketing

4.8

(5)

Visual analytics

5.0

(1)

Trend analysis

(0)

Third-Party integrations

4.0

(1)

Text analysis

(0)

Action management

(0)

Alerts/Notifications

(0)

Customer history

(0)

Site intercept survey

(0)

Sentiment analysis

(0)

Search/Filter

(0)

Customer segmentation

(0)

Response quotas

(0)

Reminders

(0)

Customizable branding

(0)

Customizable reports

(0)

Randomization

(0)

Email reminders

(0)

Pulse surveys

4.0

(1)

Predictive analytics

(0)

Event triggered actions

(0)

Onboarding

(0)

Mobile survey

(0)

Offboarding

(0)

Monitoring

(0)

Multi-Channel data collection

(0)

Sogolytics alternatives

Sogolytics

4.7

(730)

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Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.7

SurveyMonkey

4.6

(10.4K)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Jotform

4.7

(2.8K)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Connecteam

4.6

(5.1K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Sogolytics pricing

Value for money rating:

4.5

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Pro

Per month

Features included:

Multilingual Surveys
Survey Template Bank
Progress Bar
Radio Button Question Type
Unlimited number of surveys
Unlimited questions per survey
1,500 responses per month
AI-based survey creation
All essential question types
Add images, audio, videos in surveys

Pro Max

Per month

Features included:

AI-based survey creation
Survey Template Bank
Anonymous Surveys
Custom Messages
Multiple Languages
Multiple Question Types
Skip Logic
Multilingual Surveys
Trend Analysis

Free Pro

0.00

Contact vendor for more details

User opinions about Sogolytics price and value

Value for money rating:

4.5

(730)

To see what individual users think of Sogolytics's price and value, check out the review snippets below.

“I like that Sogolytics is easy to use with drag-and-drop, great templates, lots of question types, and clear real-time results.”

Fran X.

Customer Service

“This way we can format the data in any way we want and generate graphs.”

Harold B.

Consultant

Sogolytics integrations (19)

Integrations rated by users

We looked at 730 user reviews to identify which products are mentioned as Sogolytics integrations and how users feel about them.

Microsoft Excel

Integration rating: 5.0 (3)

Sogolytics customer support

What do users say about Sogolytics customer support?

Customer support rating:

4.5

We analyzed 113 verified user reviews to identify positive and negative aspects of Sogolytics customer support.

The majority of users highlight fast, helpful, and responsive customer support available through chat, email, and phone.

A significant portion of users appreciate the professionalism and expertise of support staff, even for complex or technical issues.

Broad user base values 24/7 availability and the ease of contacting support via multiple channels, including instant chat.

Widespread user sentiment notes that support is patient, provides clear guidance, and is always willing to assist, even during trial periods.

Support options

Knowledge base

24/7 (live rep)

Chat

Email/help desk

Phone support

Faqs/forum

Training options

Live online

Documentation

Videos

In person

Webinars

To see what individual users say about Sogolytics's customer support, check out the review snippets below.

“Other benefits include fast and helpful customer support, there is a instant message section at bottom of page called 'Chat with us', allowed me to ask questions and receive answers quickly.”

Zoe R.

Student

“The customer support which is delivered via Email is 1st class, timely, accurate and because it is delivered via Email a very good reference if need to remind how to do something very clever. ”

P.J. F.

“What I especially appreciate is the fast customer support - of course sometimes I needed some help and even with the time difference in Europe, I was supported within minutes or few hours!!”

Lisa R.

Master's Student

Sogolytics FAQs

Q. Who are the typical users of Sogolytics?

Sogolytics has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money

Q. What languages does Sogolytics support?

Sogolytics supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Q. Does Sogolytics support mobile devices?

Sogolytics supports the following devices:
Android, iPad, iPhone

Q. Does Sogolytics offer an API?

Yes, Sogolytics has an API available for use.

Q. What level of support does Sogolytics offer?

Sogolytics offers the following support options:
Knowledge Base, 24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum