Zoho CRM Plus Reviews

Zoho CRM Plus

Unified Customer Experience platform

4.33/5 (36 reviews)

Pros
  • I like some of the organizational features of the software like the ease of finding my upcoming tasks and finding my leads.Cathy P.Read the full review
  • What I like most is that it does pretty much everything important Salesforce does but at half of the price.Harsh G.Read the full review
  • The ease of implementation and user interface. Features are impressive.Junaid A.Read the full review
Cons
  • Have had some problems syncing data and customer support has been pretty bad.Matthew F.Read the full review
  • The security framework turned a little bit confuse. The restriction were applied to pages instead of specific options in a page.Verified ReviewerRead the full review
  • Customer service is terrible, hidden fees, confusing.Amber J.Read the full review
94%
recommended this to a friend or a colleague
Eric Wilson

Feature packed at an affordable price.

Used daily for 6-12 months
Reviewed 2018-09-25
Review Source: Capterra

My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

Pros
Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

Cons
It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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renaud maloberti

Very useful tool

Used daily for less than 6 months
Reviewed 2019-09-27
Review Source: Capterra

overall very good experience, works as advertise with good customer support as needed

Pros
Ease fo use, affordability, feature set, intuitive

Cons
some menus are not all that straight forward and require multiple steps to get some tasks done

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Elizabeth Reese

Zoho CRM Plus

Used daily for 2+ years
Reviewed 2018-11-26
Review Source: Capterra

Overall Zoho CRM Plus is great, really look that we have all account info all on one screen and available within secs.

Pros
We have been using Zoho for a little under two years now and I must say, it has really helped a lot with organization. We get tons of calls a day and it make every call so easy to just type in a key word to pull up the account and have their info available so quick.

Cons
Nothing really I can negative about this software. At times it does randomly log me out and says I cant get access but that does not last very long.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Harsh Goenka

Better value than Salesforce

Used daily for 2+ years
Reviewed 2020-03-03
Review Source: Capterra

Overall experience with Zoho CRM Plus is quite positive. I like the fact that extra tools such as Zoho Social, Campaigns, Sales IQ, etc. are bundled together for an attractive price. This means you don't need to subscribe to multiple tools.

Pros
What I like most is that it does pretty much everything important Salesforce does but at half of the price.

Cons
The application load speed is sometimes slow. It would be great if it were faster. Also would be great to have automatic lead enrichment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Francesco Petrelli

Keep your contacts under control

Used weekly for 2+ years
Reviewed 2019-09-14
Review Source: Capterra

Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company.

Pros
This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while.

Cons
Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Michael Kokernak

User of ZOHO CRM for nearly 10 years

Used daily for 2+ years
Reviewed 2019-03-05
Review Source: Capterra

I have used ZOHO CRM for nearly 10 years. I always tell people wait a few months and ZOHO is probably rolling out an upgrade. Overall the experience has been excellent.

Pros
I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps. Once you get started with ZOHO CRM , and through the ZOHO Analytics, you can track anything through ZOHO CRM.

Cons
Wish there were a few more reporting options to track who opened email marketing campaigns. It is fine for now. But would like to see a little more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Diana Nguyen

Just getting started

Used daily for free trial
Reviewed 2019-02-25
Review Source: Capterra

Pros
Our company is currently switching to a new management system and Zoho products keep checking off what we need. We are afraid to fully commit at this time to Zoho only because we've been switching to new programs every 6-12 months. We are very tired and running out of time to do this. The more we dive into Zoho, the happier we get. We keep discovering different functions and features that provide exactly what our business needs all in one. It seems too good to be true, but so far it is doing everything that it says it can. We couldn't be happier that it integrates with google easily and can sync to multiple contact lists.

Cons
When you are new to Zoho, I feel like it can be very overwhelming because they have a lot of options and different ways of bundling the service together. It would be great if Zoho can provide a more visual way on all the different options that they have and how they all connect to eachother. I think this might just be an issue with me as I'm a very visual person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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priya gupta

Zoho crm plus is a multi-tasking software providing great functionalities at one place.

Used daily for 6-12 months
Reviewed 2018-07-25
Review Source: Capterra

Pros
With zoho crm plus we don't need to purchase different zoho software individually like zoho crm, zoho sales, zoho social, zoho desk etc. In zoho crm plus edition they are providing all functionalities at one end. We can add leads and can customize fields According to our requirement, on the same panel we can add our social accounts, also we can schedule posts for our social accounts and can reply to messages as well, we can keep track on our customer activities through sales iq. We can check on which page our visitor is spending how much amount of time. Overall it's a multifunctional software with ease to use functionality.

Cons
I like almost everything about zoho crm plus. A minor issue is sometimes leads auto number does not come in proper ascending or descending order. Rest everything is good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mark Fox

Price and quality can't be beat.

Used daily for 1-2 years
Reviewed 2019-08-30
Review Source: Capterra

I can't brag about ZOHO CRM more. It can truely be molded to work in any industry. It can connect with hundreds of other apps and software through API feeds. This is very important to me when I need data to be sent in various places.

Pros
I absolutely love the pricing structure. Its very affordable, even for micro businesses.

Cons
It's very customizable, so that makes setup a little difficult to learn at first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Derek Rose

Zoho CRM Makes Tracking Goals, Projects, and Tasks EASY and FUNCTIONAL

Used daily for 1-2 years
Reviewed 2019-04-02
Review Source: Capterra

Overall, Zoho has been an incredible addition to our company.

Pros
Zoho offers so many ways to get things done. I can track everything, provide easy reporting, create and execute tasks, etc. Zoho is a great CRM

Cons
I have noticed that it could be more automated to transfer info more easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Started with a free account, upgraded as my business expanded. Never been happier with the service.

Used daily for 2+ years
Reviewed 2018-10-12
Review Source: Capterra

I feel that my last few paragraphs have elaborated on this adequalty.

Pros
I have been using this service for almost three years now. I love the variety of the apps available at my disposal, i can manage my clients, my team and all of my projects and all of the varying facets that are attached to each, in a compartmentalised way where only the people see what I want them to see, yet all can communicate with ease within various limits. This system has enabled me to manage a multitude of software projects, dev teams and potential and existing clients in a timely manner and with relative ease. The suite of mobile apps also keeps me on track while i'm travelling or otherwise away from keyboard. If anything it keeps me guilty of working too much!

Cons
There is little to complain about this software as far as my experience goes. I enjoy using it, the interface is user-friendly and well thought out, the experience is generally pleasant with little to few errors that I can recall with around 3 years of usage. There was reportedly a down earlier this year thanks to an autmated mix up with the hosting provider that zoho used, but we never felt so much as a whisper of downtime. I also understand that they swtiched to cloudflare immediately and mitigated the issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ninaad Kulkarni

Excellent Software Tool as a CRM

Used daily for 1-2 years
Reviewed 2019-03-01
Review Source: Capterra

Excellent Software Tool which enables to speed up Sales Processes effectively

Pros
I have been a user of Zoho CRM for around 2 years and have been using it for tracking my Sales Funnel (being a sales consultant.Key Features: 1) Allows for configuring Followup Task Reminders 2)Useful for creating Sales Pipeline and tracking (UI is very good) 3) It helps to track the accounts as well as point of contacts for each account effectively

Cons
It should allow the user to send follow-up emails as trailing mails to a previous thread instead of sending a mail as a new thread

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lauren Wink

Efficient CRM Tool

Used daily for 2+ years
Reviewed 2019-08-01
Review Source: Capterra

Pros
As the Marketing Manager, I am always pulling reports from the various sales territories. I really like the feature that I can save the categories for my report, and run them as needed.

Cons
As with any CRM, there is certainly a learning curve. When uploading leads from a conference, there are specific categories that MUST be filled in, in order for the entire list to be imported.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Kevin McCaughan

Not too bad but has its limitations.

Used daily for 1-2 years
Reviewed 2019-05-06
Review Source: Capterra

Not bad and would recommend for small Businesses with simple deployments.

Pros
Easy to use and setup. Interface has small learning curve.

Cons
Not very customizable, could use some tweaking for notifications especially if your mail client isn’t directly comparable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great solution for a great price

Used daily for 6-12 months
Reviewed 2018-09-05
Review Source: Capterra

I could to get better productivity focused in what really matters. The options available are really useful and with plus customization value added.

Pros
A lot of options to accomplish my Customer Relationship tasks, easy of use and customization option according to my needs.

Cons
The security framework turned a little bit confuse. The restriction were applied to pages instead of specific options in a page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alex Verbol

Useful product for close communication with customers

Used daily for 6-12 months
Reviewed 2019-01-21
Review Source: Capterra

Pros
Thanks to this software, we have the opportunity to work closely with our company's customers. It is distinguished by its simplicity and provides a huge number of useful features.

Cons
The only and most significant drawback of Zoho CRM is that if there is no active connection to the Internet, the software cannot be used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jose Mendez

Great CRM system

Used daily for 1-2 years
Reviewed 2018-10-31
Review Source: Capterra

Pros
It allows you to keep a track on your leads, call and email directly from the app.

Cons
It is part of a package, but you need to install something else.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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henry Maldonado

Easy to use

Used daily for 1-2 years
Reviewed 2019-06-25
Review Source: Capterra

very easy to use. very easy to train others on use

Pros
easy to use. simple to add and delete information when needed

Cons
need more options to categorize clients

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Thomas LaComb

Zoho CRM Plus Review

Used daily for 6-12 months
Reviewed 2019-02-25
Review Source: Capterra

Overall pretty good. Had to deal with customer service a couple of times and that was a good experience. Had some issues finding things and getting emails to sync at times.

Pros
There are a lot of features included in this CRM.

Cons
The ease of use could be better. Sometimes difficult to find what you want to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Adrian Caudillo

Zoho CRM Plus

Used daily for 6-12 months
Reviewed 2018-09-04
Review Source: Capterra

Like the site overall, just wish support was faster to access and resolve some issues.

Pros
Very easy to enter information and also quite easy to use in general.

Cons
Can get a little overwhelming at times with so many options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cory Komac

Easy CRM With other Zoho Software Integration

Used daily for 6-12 months
Reviewed 2018-09-18
Review Source: Capterra

Pros
I like the far reaching functions of the many Zoho softwares that can be integrated together.

Cons
There's some things that aren't as intuitive as something maybe such as Salesforce.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Carla de Mendez

Great CRM

Used daily for 6-12 months
Reviewed 2018-10-03
Review Source: Capterra

Sales pipeline.

Pros
It has everything you need in order to do a follow-up with clients, it allows you to assign tasks.

Cons
I think it has everything you need in a CRM software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Keely Wolford

Zoho CRM Plus

Used daily for 6-12 months
Reviewed 2019-01-18
Review Source: Capterra

Overall, this product has provided us with the tools we needed in a CRM

Pros
Ease of adaptation and range of functions

Cons
import functionality with our proprietary software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Zoho CRM Plus review

Used weekly for 6-12 months
Reviewed 2019-04-27
Review Source: Capterra

Zoho CRM Plus is a multitasking tool which does all the work in one app so you don't have to go for each individual tool every time. Great software.

Pros
I can manage the clients, customers and my projects. Mobile application also gives you access to the software anytime anywhere. Zoho completely fulfill my needs.

Cons
This is a very nice software but I really think that there could be more reporting options and GUI can be a little bit more easy to understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Richard Johnson

A nice overall CRM

Used daily for less than 6 months
Reviewed 2019-01-22
Review Source: Capterra

I like the overall theme with tabs on left and body on right. It's designed well. I also like the inclusion of the SalesIQ tab and the ability to really organize all the teams we have assigned to clients.

Pros
I like how it allows you to be involved and document all parts of your relationship with a client.

Cons
A lot of options and tabs to figure out. So it took a while before I knew where everything was.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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