App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Zoho CRM Plus
5
37
4
26
3
5
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud CRM platform for sales, marketing & support
Table of Contents
Is this product right for your business?
Find out with a
Zoho CRM Plus - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Zoho CRM Plus overview
What is Zoho CRM Plus?
Zoho CRM Plus is a cloud-based unified customer experience platform that consolidates sales, marketing, and customer support operations into a single interface with one login, one admin panel, and unified billing. The platform combines CRM with pipeline and workflow automation, a helpdesk ticketing system, email marketing with A/B testing and campaign automation, social media management across Facebook, Twitter, Instagram, and LinkedIn, live chat with routing and screen sharing, survey creation, project management with Gantt charts and resource allocation, and cross-functional analytics. A 30-day free trial is available with no credit card required, and subscriptions are offered monthly or yearly with no long-term contracts.
All customer-facing teams gain a 360-degree view of each customer, spanning sales history, support tickets, live chat interactions, social media engagements, and survey responses. Unified analytics includes 75+ pre-built visualizations, data blending across sales, marketing, and service data, and connections to 50+ external data sources. AI capabilities, powered by Zia, are included in the subscription at no extra cost and cover lead scoring, churn prediction, sentiment and intent analysis, best-time-to-contact suggestions, anomaly detection, upsell and cross-sell recommendations, AI-generated reports and workflows, intelligent character recognition, competitor monitoring, and AI-powered customer self-service chatbots.
Zoho CRM Plus targets businesses of all sizes with customer-facing teams operating across multiple channels, including organizations seeking to replace fragmented point solutions with a single platform. Large enterprises are served through a dedicated consulting arm. Non-profit and charitable organizations qualify for special pricing. Extensibility is supported through APIs, mobile SDKs, web SDKs, and a marketplace of 450+ extensions, while low-code workflow automation and no-code interface design reduce the need for deep technical expertise during configuration.
Starting price
per month
Pros & Cons
Customer Support
Sales Tracking
User Interface
Setup
Zoho CRM Plus’s user interface
Zoho CRM Plus reviews
Overall rating
4.4
/5
71
Positive reviews
68
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.68/10
5
4
3
2
1
37
26
5
2
1
Brian B.
Founder
Patrina S.
Sales and Marketing Assistant
Kurt R.
Intake Coordinator
Brian B.
Founder
Brian B.
Founder
Brian B.
Founder
Who uses Zoho CRM Plus?
Based on 71 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Zoho CRM Plus's key features
Most critical features, based on insights from Zoho CRM Plus users:
All Zoho CRM Plus features
Features rating:
Zoho CRM Plus alternatives
Zoho CRM Plus
Starting from
45.65
/user
Per month
Bigin by Zoho CRM
Starting from
7
/user
Per year
EngageBay CRM
Starting from
14.99
/user
Per month
monday CRM
Starting from
12
/user
Per month
Zoho CRM Plus pricing
Value for money rating:
Starting from
45.65
/user
Per month
User opinions about Zoho CRM Plus price and value
Value for money rating:
To see what individual users think of Zoho CRM Plus's price and value, check out the review snippets below.
Brian B.
Founder
Patrina S.
Sales and Marketing Assistant
Zoho CRM Plus integrations (13)
Integrations rated by users
We looked at 71 user reviews to identify which products are mentioned as Zoho CRM Plus integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
“When I have to send case notifications to the clients and I do it directly from DKW”
Maya E.
Paralegal
Integration rating: 5.0 (1)
Zoho CRM Plus support options
Typical customers
Platforms supported
Support options
Training options
Zoho CRM Plus FAQs
Zoho CRM Plus has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid-size Business
These products have better value for money
Q. Does Zoho CRM Plus support mobile devices?
Zoho CRM Plus supports the following devices:
iPhone, Android, iPad
Q. What level of support does Zoho CRM Plus offer?
Zoho CRM Plus offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)