getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Customer Experience Software

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

139 software options

ChurnZero logo

ChurnZero

Customer engagement & retention for subscription businesses

visit website
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Read more about ChurnZero

Users also considered
SurveySparrow logo

SurveySparrow

Software for creating and managing feedback and surveys

visit website
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

Read more about SurveySparrow

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
Sogolytics logo

Sogolytics

Customer and employee experience management platform.

visit website
SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.

Read more about Sogolytics

Users also considered
Survicate logo

Survicate

Collect, analyze, and act on customer feedback

visit website
Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Read more about Survicate

Users also considered
Uberall logo

Uberall

Reputation management software for retail businesses

visit website
Uberall helps multi-location businesses show up and stand out when nearby customers search for products or services. Winner of the 2023 MarTech Breakthrough Awards as Best Customer Experience Software, Uberall will help you create seamless experiences that span online and offline channels.

Read more about Uberall

Users also considered
Fin logo

Fin

Cloud-based AI agent for customer service

visit website
Fin is an AI agent for customer service that instantly answers queries, takes action, and can resolve the majority of the support volume. It can also seamlessly hand off to the team when needed.

Read more about Fin

Users also considered
Thought Industries logo

Thought Industries

Leading Customer Learning & Intelligence Platform

visit website
Give customers the experience they deserve with interactive online training. Guide clients to success leveraging learner paths and recommended content. Build unique, branded training experiences with simplified course creation, distribution, reporting, and management from a single, robust solution.

Read more about Thought Industries

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

Read more about Zoho CRM

Users also considered
livepro logo

livepro

Knowledge management system

visit website
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered
Marvin logo

Marvin

The customer insights platform for modern teams.

visit website
Qualitative data analysis platform & research repository for product teams, consultants, startups, designers and researchers. We help you make sense of your user interviews and turn them into actionable insights.

Read more about Marvin

Users also considered
MaestroQA logo

MaestroQA

QA software with built-in quality analysis for call centers

learn more
MaestroQA is a QA software with built-in quality analysis and agent coaching tools designed to help call centers improve customer experience.

Read more about MaestroQA

Users also considered
Critizr logo

Critizr

Customer feedback collection & analysis platform for retail

learn more
Critizr is an all-in-one customer feedback & experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more.

Read more about Critizr

Users also considered
Quiq logo

Quiq

Business messaging solution - SMS, FB Messenger, Kik, & Chat

learn more
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

Read more about Quiq

Users also considered
EnjoyHQ logo

EnjoyHQ

User research repository platform for UX teams

learn more
EnjoyHQ is a cloud-based research repository platform designed to help organizations centralize and share UX research data with stakeholders & team members. Key features include user management, a collaborative workspace, app review translations, customer segmentation, and sentiment analysis.

Read more about EnjoyHQ

Users also considered
BeInContact logo

BeInContact

Your 100% Cloud Omnichannel Contact Center solution

learn more
BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.

Read more about BeInContact

Users also considered
Sprout Social logo

Sprout Social

Social Media Management Software for Business

learn more
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Read more about Sprout Social

Users also considered
Alterna CX logo

Alterna CX

Experience Management Platform

learn more
Alterna is the comprehensive AI-based solution that streamlines, simplifies and organizes all the increasingly complex customer experience signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions. This solution gathers and analyzes the most relevant CX data to provide insight into what is happening with customers.

Read more about Alterna CX

Users also considered
WalkMe logo

WalkMe

Transform the User Experience

learn more
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website.

Read more about WalkMe

Users also considered
Medallia Experience Cloud logo

Medallia Experience Cloud

The pioneer and market leader in Experience Management

learn more
Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years.

Read more about Medallia Experience Cloud

Users also considered
GetFeedback logo

GetFeedback

Send better surveys. Collect better feedback.

learn more
Improve your customer experience by with beautiful, mobile-friendly surveys. Easily create, distribute and customize surveys to get the feedback you need.

Read more about GetFeedback

Users also considered
Airim logo

Airim

Smart Customer Education

learn more
Create an Intelligent Self-Serve Experience within your product pages, that optimises itself according to user intent and past behavior

Read more about Airim

Users also considered
XM for Strategy & Research logo

XM for Strategy & Research

Customer insights & brand research survey management tool

learn more
XM for Strategy & Research is a survey management tool designed to help businesses collect feedback and provide insight into brand awareness and consumer preferences. Key features include sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, and data insight reports.

Read more about XM for Strategy & Research

Users also considered
SightMill logo

SightMill

Net Promoter Score (NPS) survey platform

learn more
Create and manage Net Promoter Score feedback surveys by email, SMS, web or at events. It takes just minutes to get setup and start gathering actionable feedback that you can use to help better understand your customers. Packed with features and offering great value.

Read more about SightMill

Users also considered
Lumoa logo

Lumoa

Go from customer feedback to action without the guesswork.

learn more
Lumoa is the feedback analytics solution that looks at any interaction with your customers and tells you what to do next to grow your business.

Read more about Lumoa

Users also considered

Popular customer experience comparisons

SurveyMonkey logo
Google Forms logo
SurveyMonkeyvsGoogle Forms
Zoho CRM logo
Pipedrive logo
Zoho CRMvsPipedrive
Zendesk Suite logo
Freshdesk logo
Zendesk SuitevsFreshdesk
Hootsuite logo
Buffer logo
HootsuitevsBuffer
Freshdesk logo
Zendesk Suite logo
FreshdeskvsZendesk Suite
Pipedrive logo
Zoho CRM logo
PipedrivevsZoho CRM
Jotform logo
Google Forms logo
JotformvsGoogle Forms
Zoho Desk logo
Zendesk Suite logo
Zoho DeskvsZendesk Suite
LiveAgent logo
Zendesk Suite logo
LiveAgentvsZendesk Suite