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Top Rated Customer Experience Software with Mobile Access in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Mobile access allows teams to manage customer interactions and respond to inquiries from anywhere. It supports remote work, enhances communication, increases flexibility, and ensures continuous service even outside regular office hours. Our reviewers in customer experience software rated this feature as important.

5 Best Customer Experience Software with Mobile Access

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Weave logo
4.3
(666)
Empty state illustration for "No pricing info"

No pricing info

visit website
Jotform logo
4.7
(2.7K)
39
flat rate/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website

See other top Customer Experience products with mobile access

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Experience software category. They also needed to have sufficient reviews about mobile access, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for mobile access, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
Feedback Management4.2
Surveys & Feedback4.4

User insights about the mobile access feature

Reviewers feel that Zendesk Suite's mobile access is convenient for responding to customer inquiries from anywhere. They appreciate the app's ease of use and the ability to manage customer service operations on the go. However, some users report issues with synchronization and difficulty reading ticket interactions on small screens.
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“The mobile access feature is a valuable addition to Zendesk Suite, providing me with the tools and flexibility I need to effectively manage my customer service operations, no matter where I am.”
Verified reviewer profile picture

Maximiliano B.

Sales

“Everyone is always on the go these days, and the ability to quickly respond to customer inquiries from my mobile is crucial for our business success. ”
SS

Steffanie S.

Box Office Manager

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,003)
Key Features
Feedback Management4.8
Surveys & Feedback4.5

User insights about the mobile access feature

Reviewers appreciate Freshdesk's mobile access for managing support tickets on the go. They find the app user-friendly and helpful for staying on top of customer issues. However, some users report that the app is buggy and lacks certain functionalities. Overall, mobile access is considered valuable for agents needing to respond to tickets while away from their desks.
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“As a network engineer, I found Freshdesk's Mobile Access feature to be incredibly convenient and user-friendly. With this feature, I can easily access and manage support tickets from my mobile device while on-the-go, making it easier for me to stay on top of customer issues and provide timely solutions”
AO

Abayomi O.

Network Engineer

“We like that Freshdesk offers mobile access, this allows our team members to access and manage customer support tickets and respond to customer inquiries from their mobile devices, which is very helpful for our team members who are always on the go.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,396 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Weave logo

Weave

Reviews Sentiment
 
 
 
1-2(54)
3-4(199)
5(413)
Key Features
Feedback Management3.9
Surveys & Feedback4.4

User insights about the mobile access feature

Users report that Weave's mobile access is crucial for staying connected with patients outside the office. They appreciate the ability to handle after-hours communication and emergencies. However, some reviewers mention app reliability issues and the need for better functionality. Overall, mobile access is seen as a significant benefit for remote work and patient communication.

See related user reviews

“Having mobile access allows me to communicate with patients while I am outside of the office, including receiving notices of cancellation over the weekend and then filling those cancellations with other requests for appointments. Initially the setting were hard to figure out as far as when it would ring to my phone, but that has been fixed and works well.”
AB

Alyssa B.

Office Administrator

“This allows myself and our doctors to be able to communicate with patients outside of the office and without providing our personal contact information. This has also made our emergency and after hours process much more efficient. Recently, one of our doctors has run into the inability to call patients from her mobile app. ”
JK

Jacqueline K.

Office Manager

Starting price
Empty state illustration for "No pricing info"

No pricing info

visit website
Pros and Cons based on 666 verified reviews

Effective practice management

Efficient patient communication

Enhanced client communication

Automated appointment reminders

Unified communication platform

Frequent software glitches

Slow technical support

Inadequate customer support

Account management challenges

High fees and price increases

See pros and cons details
Jotform logo

Jotform

Reviews Sentiment
 
 
 
1-2(41)
3-4(688)
5(2,014)
Key Features
Feedback Management4.7
Surveys & Feedback4.8

User insights about the mobile access feature

Users find Jotform's mobile access essential for completing forms on the go, especially at events and tradeshows. They appreciate the ease of use and the ability to capture leads via mobile devices. However, some reviewers mention difficulties with form submission and offline mode. Overall, the mobile app is seen as a valuable tool for both users and clients.

See related user reviews

“I recently used Jotform for a customer satisfaction survey via my cell phone and I am impressed with the mobile accessibility of the app. The interface is intuitive and easy to navigate, which made creating and collecting my survey responses extremely fast and efficient. In addition, the real-time sync with the cloud made it possible to view responses anytime and from anywhere. In summary, Jotform is a great option for mobile surveys and forms.Translated with www.DeepL.com/Translator (free version)”
KG

Koffi G.

CEO

“Everyone spends their days on the go and being able to offer mobile access to our forms is very import. Also being able to access the kiosk feature using my IPad while at events speeds up our check in process. ”
TC

Teresa C.

Chief Administrative Officer

Starting price
39flat rate /
per month
visit website
Pros and Cons based on 2,743 verified reviews

Effortless form creation

Efficient survey development

Convenient diGital signatures

Restrictive usage limits

High cost for advanced features

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,248)
Key Features
Feedback Management4.2
Surveys & Feedback4.7

User insights about the mobile access feature

Reviewers indicate that LiveAgent's mobile access is helpful for staying connected with customers while away from the desk. They report that the iOS app is outdated and lacks certain features, making it less intuitive. Users appreciate the ability to handle urgent queries on the go, though some find the app buggy and in need of improvements.
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“Live agent is easily accessible in mobiles using it I can handle my clients queries on the go and also helps updating my availability status so that my clients can easily connect with me.”
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Piyush S.

Developer

“From my experience, the live agent iOS app has been a bit buggy over the years. It lacks certain features that other live chat mobile apps have, such as seeing who's currently browsing your pages (Which Zendesk Chat has)”
DH

Dag H.

CEO

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,748 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Other Top Rated Customer Experience Software with Mobile Access in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Pipedrive logo

Pipedrive

Cloud-based CRM solution for salespeople

visit website
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

Read more about Zoho CRM

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Preferred Patron Loyalty logo

Preferred Patron Loyalty

Category Leaders

Innovative Loyalty Programs, Customer Engagement & Gift Card

visit website
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

Read more about Preferred Patron Loyalty

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
SurveyLegend logo

SurveyLegend

Mobile-friendly survey management platform

visit website
Track and measure customer experiences with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls with ease. Intuitive and visually engaging, every interaction captures valuable insights that drive smarter decisions and help build deeper, lasting customer relationships.

Read more about SurveyLegend

Users also considered
CustomerHero logo

CustomerHero

Online survey creator and feedback collection

visit website
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Read more about CustomerHero

Users also considered
LiveChat logo

LiveChat

The AI-First Platform to Support Customers and Boost Sales

visit website
LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Read more about LiveChat

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
Waitwhile logo

Waitwhile

Waitlist app & queue management system for every business

visit website
Waitwhile is a waitlist app & queue management system, built to eliminate wait times. Trusted by 10k+ businesses incl. IKEA & Lululemon.

Read more about Waitwhile

Users also considered
Uberall logo

Uberall

Reputation management software for retail businesses

visit website
Uberall helps multi-location businesses show up and stand out when nearby customers search for products or services. Winner of the 2023 MarTech Breakthrough Awards as Best Customer Experience Software, Uberall will help you create seamless experiences that span online and offline channels.

Read more about Uberall

Users also considered
Weave logo

Weave

Customer communication and appointment scheduling solution

visit website
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
SurveyMonkey logo

Online survey and feedback collection platform

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

Read more about Jotform

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo

Multichannel customer care solution with an AI chatbot

LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
SumUp logo

POS and payments processing software

SumUp offers card readers and POS systems designed for small businesses across various industries. The platform provides comprehensive payment solutions including portable card readers, self-service kiosks, and invoicing capabilities. SumUp also features financial management tools such as business checking accounts and customer engagement options through gift cards and reward programs, all accessible through a single mobile application.

Read more about SumUp

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo

AI-powered customer service with helpdesk

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is an all-in-one customer experience platform with features like help desk, live chat, chatbot, and AI agents. Improve engagement by talking to customers in real time, automate answers with chatbot Flows, or use Tidio's AI agent to resolve up to 64% of all interactions.

Read more about Tidio

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 FREE customer experience and customer relationship management platform used by 12 million businesses worldwide.

Read more about Bitrix24

Users also considered
Kangaroo logo
Category Leaders

An all-in-one Loyalty and Marketing Platform for businesses.

Kangaroo’s powerful loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, custom omnichannel experience & robust reporting. Kangaroo is available in English, French, Spanish & Portuguese.

Read more about Kangaroo

Users also considered

Key features for Customer Experience software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Feedback Management: Reviewers value the ability to organize, analyze, and respond to customer feedback in real-time, fostering improved customer service and business insights. 93% of reviewers rated this feature as important or highly important.
  • Surveys & Feedback: Users appreciate the ease of creating tailored surveys to gather actionable insights, track customer satisfaction, and drive business improvements. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers highlight the detailed data visualization, customizable reports, and real-time analytics that help in tracking trends and making informed decisions. 90% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users find the ability to quickly address and resolve negative feedback essential for maintaining customer satisfaction and improving service quality. 88% of reviewers rated this feature as important or highly important.
  • Customizable Fields: Reviewers enjoy the flexibility to tailor data fields to specific needs, enhancing data collection and personalization. 88% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users appreciate the ability to create and modify forms to suit unique business needs, improving data collection and customer engagement. 87% of reviewers rated this feature as important or highly important.