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Customer Experience Software for Mid Size Business (2026) - Page 15

Last updated: April 2026

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535 software options

TapMango logo

Customer Loyalty & Marketing Platform

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TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more.

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FeedMetrics logo
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AI-powered feedback & complaint management system

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FeedMetrics is an AI-powered platform for managing feedback and complaints, gathering input from customers and employees via surveys, campaigns, and complaint channels. Its AI sentiment analysis identifies themes, prioritizes issues, and triggers workflows to assign ownership based on risk. FeedMetrics centralizes feedback management for customer and employee experience initiatives across industries.

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Feefo logo

Harness the power of verified reviews.

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Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results in reliable, fake-free feedback. Its reviews help boost customer confidence, as well as providing the foundation for smarter, data-driven decisions and actionable insights.

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unitQ logo
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Understand your users in real time

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unitQ provides AI-powered insights from user feedback to help you craft high-quality products, services, and experiences. The world's best companies like Spotify, Bumble, Pinterest, Upwork, Chime, and HelloFresh rely on unitQ to drive growth, reduce churn, and build loyalty.

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Mosaicx logo

Virtual agent and messaging outreach

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Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

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TheySaid logo

User testing and research, accelerated by AI.

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User testing and research, accelerated by AI.

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Thought Industries logo

Leading Customer Learning & Intelligence Platform

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Give customers the experience they deserve with interactive online training. Guide clients to success leveraging learner paths and recommended content. Build unique, branded training experiences with simplified course creation, distribution, reporting, and management from a single, robust solution.

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Artiwise logo

Holistic CX Platform for Sustainable Customer Satisfaction

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Artiwise is an AI-driven VOC platform that helps users enhance customer satisfaction through a unified interface of various channels including call centers, surveys, live chats, reviews, support tickets, and more. It offers actionable insights to help businesses boost customer loyalty through root-cause diagnosis, sentiment analysis, and trends.

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Bookafy logo

Free online appointment booking software

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Differentiated by design, Bookafy is a beautiful online appointment scheduling platform to give your customers the best booking experience.

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eGain Suite logo
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Cloud platform provider for customer engagement automation

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eGain knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.

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Gladly logo

Cloud-based customer service platform

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Gladly is a CX platform that powers personal, seamless service across channels—helping brands turn customer support into long-term loyalty.

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OMQ logo
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Customizable, AI-powered customer service

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OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

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Personyze logo

Deliver AI-driven recommendations & website personalization

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Personyze offers a complete website personalization solution with behavioral targeting, email personalization, recommendations engine, and marketing automation functionality. This one toolset includes everything you need to provide relevant and engaging experiences at every digital touch-point.

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Exeevo Omnipresence logo

Cloud CRM Platform for the Life Sciences Industry

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Exeevo Omnipresence is one multichannel CRM solution created specifically for the life sciences industry. Its use cases include Marketing, Commercial, Field CRM, Medical Affairs CRM, Event management, Content Management, Expert and Patient Engagement.

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Zoho Creator logo

An all-in-one AI-based low-code app development software

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Zoho Creator is an AI-based, low-code platform that enables users to build custom apps, automate workflows, manage data, and enhance business efficiency. It supports enterprise architecture, legacy system modernization, and digital transformation with integrations and built-in analytics.

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SearchBox logo

Automatically improve your site search.

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Your search is awful. It's not your tech. It's the data that drives your search engine. You don't have customer experience data. If you had data about what success looked like your search would be awesome. That's what SearchBox does. It makes search awesome, automatically, using success data.

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RavenCSI logo

Survey platform for tracking customer & employee experiences

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RavenCSI’s infrastructure is housed in Azure and is configured to use only SOC2 compliant services. Data associated with RavenCSI utilizes industry-standard encryption technology and is encrypted while in motion and at rest. It includes infrastructure to support white label services and data transfer via RESTful API.

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Treasure Data Suite logo

Customer data platform

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Treasure Data helps enterprises use all of their customer data to improve campaign performance, achieve operational efficiency, and drive business value with connected customer experiences.

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easiware logo

No more claims, only conversations

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easiware transforms customer interactions by centralizing knowledge, automating requests, and utilizing intelligent technologies. This approach creates memorable customer experiences, fostering brand loyalty and long-term business sustainability.

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Repustate logo

Natural language processing tool for automotive businesses

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Repustate is a natural language processing (NLP) software designed to help businesses in the pharmaceutical, automotive, government, and other sectors analyze customers’ sentiments across product reviews, podcasts, and videos. Administrators can utilize AI-enabled tools to automatically extract relevant information from unstructured data in various languages including Arabic, French, German, and Chinese.

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Chattermill logo

Customer feedback analysis software

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Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.

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Echo AI logo
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Generative AI based conversation intelligence platform

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Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

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CallMiner Eureka logo

Global leader in conversation intelligence to improve CX

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CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions through AI insights and improve CX. With CallMiner, businesses can increase customer satisfaction, customer retention, and profitable customer behavior.

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mySQM Customer Service QA logo
(0)

FCR Insights Software

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Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

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ReviewFlowz logo

Reputation and review management software

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Review management tool designed to help businesses automatically track customer reviews & leverage them to derive more revenue.

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