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Top Rated Online CRM Software with Contact Database in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

A contact database centralizes customer and prospect information, simplifies tracking interactions, and supports sales and marketing efforts. It helps businesses maintain organized records, provide personalized service, and make informed decisions. Our reviewers in online CRM software rated this feature as highly important.

6 Best Online CRM Software with Contact Database

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month
visit website
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
Pipedrive logo
4.5
(3K)
19
per user/per month
Nutshell logo
4.4
(618)
13
per user/per month
Insightly logo
4.0
(654)
29
per user/per month

See other top Online CRM products with contact database

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Online CRM software category. They also needed to have sufficient reviews about contact database, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for contact database, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(251)
3-4(3,151)
5(3,558)
Key Features
Contact Management4.4
Data Import/Export4.3

User insights about the contact database feature

Reviewers highlight Zoho CRM's contact database for its customization options, ease of use, and integration capabilities. They find it helpful for storing detailed customer information, managing leads, and segmenting contacts. Users appreciate its centralized data storage, advanced search features, and ability to integrate with other Zoho apps. Some mention occasional bugs and challenges at scale.
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“ the Contact Database in Zoho CRM is crucial because it helps businesses manage their relationships with customers and leads more effectively, leading to improved customer satisfaction, streamlined communication, and data-driven decision-making.”
EH

Eran H.

Senior Account Manager

“It allows me to store and manage all my customer information in one place. This includes contact details, communication history, and any notes.”
Verified reviewer profile picture

Nick W.

Director

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,960 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
HubSpot CRM logo

HubSpot CRM

Reviews Sentiment
 
 
 
1-2(85)
3-4(1,627)
5(2,734)
Key Features
Contact Management4.5
Data Import/Export4.3

User insights about the contact database feature

Users report HubSpot CRM's contact database is intuitive, easy to manage, and highly customizable. They appreciate its ability to track leads, segment contacts, and integrate with other tools. Reviewers find it valuable for managing communication, storing detailed contact information, and facilitating marketing campaigns. Some note issues with duplicate management and the learning curve for new users.
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“I love having all my contacts in one platform, and the ability to differentiate between new leads, cold leads and hot leads, and having existing clients on the same database which makes it easy for you to service existing clients”
RB

Richard B.

Sales Representative

“In my opinion, Contact database is the key feature apart from CRM which Hubspot offers as they way it is managed in Hubspot is very user friendly. You can create new field as per need, assign contacts to team members which makes it easy for the team to manage and approach the lead.”
Verified reviewer profile picture

Ankur C.

Module Lead

Starting price
20per user /
per month
visit website
Pros and Cons based on 4,446 verified reviews
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,984)
5(10,347)
Key Features
Contact Management4.5
Data Import/Export4.4

User insights about the contact database feature

Reviewers indicate Salesforce Sales Cloud's contact database is highly customizable, secure, and user-friendly. They value its ability to store extensive contact data, manage client interactions, and integrate with other tools. Users appreciate the detailed fields, advanced search options, and mobile accessibility. However, some find duplicate management challenging and enrichment requires third-party tools.

See related user reviews

“The contact database is set up very well to capture and categorize contacts, link to customers, capture information, etc... The process is intuitive and it's easy to find contacts after the fact, and understand their connection to others in the database. ”
AJ

Adam J.

Business Solutions Manager

“It helps me to store all relevant information of my customers, prospects, and leads in a single, centralized location. This makes it easy to access and update contact details, communication history, and other pertinent information.”
AB

Aman B.

Software Developer

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,761 verified reviews

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Pipedrive logo
Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Contact Management4.4
Data Import/Export4.5

User insights about the contact database feature

Reviewers appreciate Pipedrive's contact database for its ease of use, customization, and integration with other tools. They find it efficient for managing contacts, tracking interactions, and segmenting contact lists. Users value its intuitive interface, mobile accessibility, and ability to store large amounts of data. Some note issues with usability and the need for better customization options.
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“The contact database in Pipedrive is critical to efficient contact management. It provides a comprehensive view of each contact's interactions with the company. The database enables contact segmentation to enable personalized communication strategies. Optimize workflow through integration with other tools and systems. Collectively, this is critical to improving the sales process and maximizing revenue opportunities.”
Jf

Jose f.

Gerente administrativo

“The contact database feature provides a centralized repository for storing all your customer and lead information. This results in streamlined access to crucial data, enabling your team to understand customer history, preferences, and needs, leading to more personalized interactions.”
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Ezekiel K.

Data science

Starting price
19per user /
per month
Pros and Cons based on 3,042 verified reviews
Verified reviewer profile picture

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
Nutshell logo
Reviews Sentiment
 
 
 
1-2(14)
3-4(285)
5(319)
Key Features
Contact Management4.5
Data Import/Export4.4

User insights about the contact database feature

Reviewers appreciate Nutshell's contact database for its ease of use, management, and customization. They find it valuable for merging duplicate entries, tracking conversations, and centralizing customer information. Users report it simplifies importing contacts via Excel, exporting for mass emails, and tagging contacts. They highlight its role in outreach efforts and maintaining updated, accurate contact lists.

See related user reviews

“My favorite aspect of this feature is that it recognizes double entries and alerts me, allowing me to merge information noted on both entries into one. This helps me keep my list accurate and updated.”
SC

Stacey C.

Account Manager

“Contact Management: Nutshell allows you to centralize and organize your customer and prospect data, making it easy to access important information about your contacts, such as their communication history, interactions, and preferences.”
PA

Pamela A.

Luxury Home Specialist

Starting price
13per user /
per month
Pros and Cons based on 618 verified reviews

Facilitates small business expansion

Effective sales pipeline management

Streamlined customer management

Inconsistent issue resolution

Subpar email management

See pros and cons details
Insightly logo
Reviews Sentiment
 
 
 
1-2(49)
3-4(359)
5(246)
Key Features
Contact Management4.4
Data Import/Export4.1

User insights about the contact database feature

Users report Insightly's contact database is easy to use, manage, and update. They appreciate its ability to centralize contact information, link contacts to organizations, and integrate with Google. Reviewers find it valuable for managing client interactions, creating custom fields, and using tags for segmentation. Some mention the need for improved search functionalities and a better interface.

See related user reviews

“Insightly enabled me to keep track of all customers and potential customers and made syncing contacts with Google seamless. ”
WD

Wil D.

Owner and Chief Creative Designer

“Easy to fill out new accounts. Custom fields are easy to set up. Tags let you set up and call up subsets of contactssuch as Engineer, School Administrator, Influenceer,etc Each company can have many contacts, subsidiaries, etc.”
JV

Jim V.

VP Sales and Marketing

Starting price
29per user /
per month
Pros and Cons based on 654 verified reviews

Ideal for small businesses

Easy to learn

Enhances team collaboration

Comprehensive CRM tools

Seamless email integration

Frequent issues and bugs

Problems with field updates

Limited email management

Limited reporting capabilities

Confusing and expensive pricing

See pros and cons details

Other Top Rated Online CRM Software with Contact Database in 2026

Bitrix24 logo

Bitrix24

All in one business management workspace

visit website
Bitrix24 voted #1 free online CRM software. 100% free with unlimited records, sales automation, telephony and email marketing. Over 12 million companies are using Bitrix24. Bitrix24 is available in cloud and on-premise with open source code access.

Read more about Bitrix24

Users also considered
Less Annoying CRM logo

Less Annoying CRM

Category Leaders

For small businesses outgrowing spreadsheets.

visit website
A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
All you need is an internet connection. Zoho CRM is a SaaS application that can work across all platforms.

Read more about Zoho CRM

Users also considered
Bigin by Zoho CRM logo

Bigin by Zoho CRM

Category Leaders

Pipeline-centric CRM system for small businesses

visit website
Bigin is an online CRM designed specifically for small businesses, perfectly meeting their unique needs effectively. From multi-channel communication and foolproof automation to intuitive mobile apps, Bigin offers a wide variety of simple yet powerful features, all at a pocket-friendly price.

Read more about Bigin by Zoho CRM

Users also considered
NextAgency logo

NextAgency

Agency management software for life & health agencies.

visit website
NextAgency is an agency management system for life & health agencies that consolidates CRM, marketing automation, compliance, analytics, and optional commission tracking in one configurable platform. Hosted on AWS with 256-bit encryption. Free 30-day trial with no long-term contract required

Read more about NextAgency

Users also considered
Copper logo

Copper

The CRM designed for Google Workspace

visit website
Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!

Read more about Copper

Users also considered
HubSpot CRM logo

HubSpot CRM

Category Leaders

CRM and lead management solution

visit website
HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Mokapen logo

Mokapen

The Italian CRM for small businesses.

visit website
Mokapen is a new Italian based CRM for small enterprises and professionals. Manage tasks, contacts, deals and tickets easily: Free. Easy. Italian.

Read more about Mokapen

Users also considered
Maximizer CRM logo

Maximizer CRM

Customer relationship and lead management solution

visit website
Maximizer CRM is a lead management solution designed specifically for the unique challenges that sales teams and managers face. Teams can monitor and achieve revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center.

Read more about Maximizer CRM

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Brevo logo

Automation, marketing & transactional email, and SMS service

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Read more about Brevo

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Read more about Pipedrive

Users also considered
Airtable logo

AI-Powered, No-Code App Building Platform

Airtable is the AI-powered app platform that unifies data, maximizes collaboration, and powers smarter workflows — no code required.

Read more about Airtable

Users also considered
Nimble logo

Contact management & social relationship solution

Designed for SMBs, Nimble connects all contacts, calendars, communications & social interactions on one platform for streamlined communication & lead nurturing. It is a CRM tool for Office 365 and G-Suite that builds contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Read more about Nimble

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Marketing 360 logo

Marketing Platform For Small Business

Stay organized as you scale and grow
Finally, a CRM that’s easy to use, fully customizable and puts you in control of how you manage your leads, customers, tasks, team, projects, marketing and more. Create your free account to start customizing your CRM today.

Read more about Marketing 360

Users also considered
HoneyBook logo

Client management for freelancers & SMBs

Everything you need in an online CRM: client management, proposals, contracts, payments, & more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Kylas Sales CRM logo

#TheBetterCRM

Kylas is an enterprise-grade CRM that helps businesses manage, track, and store customer-related information in the cloud. Salespeople can access prospect information, create tasks, take meeting notes, and stay on top of their pipeline from anywhere they choose.

Read more about Kylas Sales CRM

Users also considered
PracticePanther Legal Software logo

Cloud-based law practice management tool for law firms.

PracticePanther Legal Software is a cloud-based law firm software that streamlines operations with automated case management, document organization, and legal billing. The cloud-based platform offers secure access to case details from any device, integrates with apps like Dropbox and Google Calendar, and includes client management tools. With military-grade encryption and customizable workflows, it helps legal professionals reduce administrative tasks while ensuring industry compliance.

Read more about PracticePanther Legal Software

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
Dripify logo

Cloud-based lead capture solution for sales teams.

Dripify is a lead capture solution that helps sales teams manage LinkedIn prospecting via email campaigns, sales funnels, performance tracking, and more. The platform offers an intuitive interface and features that allow users to create customized drip campaigns, manage teams, analyze engagement rates, and respond to leads. Additionally, it also integrates with several third-party applications such as Google Sheets, Zoho, Asana, and more.

Read more about Dripify

Users also considered
monday CRM logo
Category Leaders

Customer relationship management solution

monday CRM is an online CRM software ideal for customer relationship management that ensures customer data and privacy. Its ease of use means smooth onboarding and fast adoption for your team. Offer the best service and experience to your customers with a simple, yet powerful software.

Read more about monday CRM

Users also considered
Apptivo logo
Category Leaders

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Freshsales logo

Sales management solution

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

Read more about Freshsales

Users also considered
Keap logo

An all-in-one CRM, sales and marketing automation solution

More Growth, Less Busy Work
Our marketing automation removes the headaches and busy work while accelerating growth.

Read more about Keap

Users also considered

Key features for Online CRM software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Contact Management: Reviewers highlight centralized contact storage, detailed interaction tracking, task automation, and flexible customization options for efficient customer engagement and follow-up. 94% of reviewers rated this feature as important or highly important.
  • Data Import/Export: Users appreciate the ease of importing and exporting data in various formats, helping save time, reduce errors, and facilitate smooth transitions between systems. 93% of reviewers rated this feature as important or highly important.
  • Pipeline Management: Reviewers note that pipeline management tools help track and organize leads by stages, ensuring timely follow-ups and enhancing lead conversion efficiency. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Users value lead scoring, automated follow-ups, and comprehensive tracking features, which help prioritize leads, improve conversion rates, and streamline sales efforts. 90% of reviewers rated this feature as important or highly important.
  • Lead Capture: Reviewers emphasize the importance of capturing leads from multiple sources, seamless integration with forms, and automated entry into CRM for efficient follow-up and sales management. 88% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users highlight robust reporting and analytics capabilities, customizable reports, and insights for informed decision-making and improved sales performance. 86% of reviewers rated this feature as important or highly important.