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Top Rated Online CRM Software with CRM in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

CRM streamlines client management by tracking interactions, automating tasks, and consolidating data. It enhances customer service, enables detailed reporting, and supports efficient lead management, ultimately boosting productivity and client satisfaction. Our reviewers in online CRM software rated this feature as highly important.

4 Best Online CRM Software with CRM

  • HubSpot CRM - Highest rated for CRM
  • Zoho CRM
  • Salesforce Sales Cloud
  • Pipedrive

See other top Online CRM products with crm

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the online crm software category. They also needed to have sufficient reviews about crm, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for crm based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

HubSpot CRM logo
4.5
(4.4K)

User insights about the crm feature

Reviewers appreciate HubSpot CRM for its user-friendly interface and comprehensive capabilities. They highlight its ease of use, customization options, and the ability to manage contacts, leads, and tasks efficiently. Users value the integration with other tools, such as email capture and Gravity forms, and the extensive range of available integrations. They find the CRM helpful for tracking customer interactions, managing sales pipelines, and collaborating across departments. However, some users mention occasional bugs and the need for improved search functionality.
“I frequently like HubSpot CRM for its easy to understand interface, powerful computerization highlights, and the capacity to coordinate deals, showcasing, and client assistance in one stage. It offers instruments for following client cooperations, overseeing contacts, and dissecting information to further develop client connections. Clients value its versatility, customization choices, and the free rendition that permits independent companies to get everything rolling. HubSpot CRM likewise gives a scope of combinations, instructive assets, and a strong local area, going with it a well known decision for organizations hoping to smooth out their client relationship the board endeavors.”
RA

Riek A.

Author

“I appreciate how HubSpot CRM offers a comprehensive yet user-friendly platform for managing contacts, leads, deals, and tasks, empowering businesses to build stronger customer relationships and drive growth.”
Verified reviewer profile picture

Varshitha D.

Sales development representative

Online CRM key features coverage

HubSpot CRM offers 6 out of the 6 key features for Online CRM software identified by reviewers:

Contact Management4.5
Data Import/Export4.3
Pipeline Management4.4
Lead Management4.5
Lead Capture4.3
Reporting/Analytics4.2

Pros and cons based on 4,451 verified reviews

61% of users rated HubSpot CRM 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,451 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Cons:

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Zoho CRM logo
4.3
(6.9K)

User insights about the crm feature

Users find Zoho CRM to be highly user-friendly and customizable, making it easy to manage customer relationships and sales processes. They appreciate the ability to store and view customer information in a structured way, and the integration with tools like Slack, Zoom, and Mailchimp. Reviewers highlight the CRM's affordability, flexibility, and comprehensive features for managing sales, marketing, and customer support. Some users note occasional issues with duplicate leads and the need for better automation options.
“CRM is important in Zoho CRM because it centralizes customer data, improves sales efficiency, nurtures leads, enhances customer engagement, and provides valuable insights. It streamlines processes, automates tasks, and offers a holistic view of customer interactions. CRM helps businesses build strong customer relationships, drive sales growth, and make informed decisions for better results.”
OD

Obed D.

Software Developer

“The impact of CRM on Zoho CRM is that it provides the framework and functionality for businesses to effectively manage customer interactions, track leads, automate processes, and ultimately enhance customer relationships. ”
MM

MD M.

Manager

Online CRM key features coverage

Zoho CRM offers 6 out of the 6 key features for Online CRM software identified by reviewers:

Contact Management4.4
Data Import/Export4.3
Pipeline Management4.4
Lead Management4.4
Lead Capture4.4
Reporting/Analytics4.3

Pros and cons based on 6,964 verified reviews

51% of users rated Zoho CRM 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 6,964 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Cons:

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details

Pricing

Starting price:$14 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Salesforce Sales Cloud logo
4.4
(18.7K)

User insights about the crm feature

Reviewers indicate that Salesforce Sales Cloud offers robust CRM capabilities, allowing for comprehensive management of customer relationships and sales processes. They value the platform's customization options, integration with other tools, and the ability to track customer interactions and sales pipelines. Users appreciate the intuitive interface and the extensive reporting and automation features. However, some mention that it can be complex to use and that support could be improved.
“Salesforce Sales Cloud is one of the best CRMs on the market. It's intuitive, user-friendly, and provides all the functionality I need to manage my sales pipeline and close deals. The CRM feature is highly customizable, which is essential for my business needs.”
GG

Gaurav G.

HR manager

“CRM offers sales teams to record the information and engagements with the client in a clear form and allows the team to access information with ease whenver needed to follow up or plan the next sales activity.”
MA

Muhammad A.

Engineer

Online CRM key features coverage

Salesforce Sales Cloud offers 6 out of the 6 key features for Online CRM software identified by reviewers:

Contact Management4.5
Data Import/Export4.4
Pipeline Management4.4
Lead Management4.4
Lead Capture4.5
Reporting/Analytics4.4

Pros and cons based on 18,765 verified reviews

55% of users rated Salesforce Sales Cloud 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 18,765 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Cons:

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Pipedrive logo
4.5
(3K)

User insights about the crm feature

Users report that Pipedrive CRM is highly intuitive and easy to use, with a visual pipeline that helps track sales stages effectively. They appreciate the automation features and the ability to manage customer information, notes, and interactions in one place. Reviewers find the CRM particularly useful for sales-focused teams, though some note it may not be ideal for other departments like marketing. They value the integration with tools like Google Sheets and the overall simplicity of the platform.
“Pipedrive CRM is a game-changer. Its intuitive interface, automation, and visual pipeline have streamlined my sales process, boosting efficiency and driving results. Highly recommended for business growth.”
Verified reviewer profile picture

Muhammad A.

Software house

“The pipeline view is perfect for visualising what stage every prospect is at in the sales process”
Verified reviewer profile picture

Maurice A.

Owner

Online CRM key features coverage

Pipedrive offers 6 out of the 6 key features for Online CRM software identified by reviewers:

Contact Management4.4
Data Import/Export4.5
Pipeline Management4.7
Lead Management4.4
Lead Capture4.2
Reporting/Analytics4.2

Pros and cons based on 3,042 verified reviews

64% of users rated Pipedrive 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,042 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Cons:

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Online CRM Software with CRM in 2026

Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
HubSpot CRM logo
Category Leaders

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Brevo logo

Automation, marketing & transactional email, and SMS service

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Read more about Brevo

Users also considered
Zoho CRM logo

Customer relationship management solution

All you need is an internet connection. Zoho CRM is a SaaS application that can work across all platforms.

Read more about Zoho CRM

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Read more about Pipedrive

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Airtable logo

AI-Powered, No-Code App Building Platform

Airtable is the AI-powered app platform that unifies data, maximizes collaboration, and powers smarter workflows — no code required.

Read more about Airtable

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
Nimble logo

Contact management & social relationship solution

Designed for SMBs, Nimble connects all contacts, calendars, communications & social interactions on one platform for streamlined communication & lead nurturing. It is a CRM tool for Office 365 and G-Suite that builds contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Read more about Nimble

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Marketing 360 logo

Marketing Platform For Small Business

Stay organized as you scale and grow
Finally, a CRM that’s easy to use, fully customizable and puts you in control of how you manage your leads, customers, tasks, team, projects, marketing and more. Create your free account to start customizing your CRM today.

Read more about Marketing 360

Users also considered
Less Annoying CRM logo
Category Leaders

For small businesses outgrowing spreadsheets.

A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
Bigin by Zoho CRM logo
Category Leaders

Pipeline-centric CRM system for small businesses

Bigin is an online CRM designed specifically for small businesses, perfectly meeting their unique needs effectively. From multi-channel communication and foolproof automation to intuitive mobile apps, Bigin offers a wide variety of simple yet powerful features, all at a pocket-friendly price.

Read more about Bigin by Zoho CRM

Users also considered
HoneyBook logo

Client management for freelancers & SMBs

Everything you need in an online CRM: client management, proposals, contracts, payments, & more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Kylas Sales CRM logo

#TheBetterCRM

Kylas is an enterprise-grade CRM that helps businesses manage, track, and store customer-related information in the cloud. Salespeople can access prospect information, create tasks, take meeting notes, and stay on top of their pipeline from anywhere they choose.

Read more about Kylas Sales CRM

Users also considered
Ploomes CRM logo

CRM platform that automates sales and business workflows

Ploomes is a cloud-based CRM that centralizes contacts, deals, and communication in one secure platform. Access your sales pipeline, automate follow-ups, and track results from anywhere. Integrates with ERPs, Gmail, and marketing tools. Plans start at $22/user/month.

Read more about Ploomes CRM

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
PracticePanther Legal Software logo

Cloud-based law practice management platform for law firms.

PracticePanther is the highest-rated, easiest-to-use, all-in-one law practice management software on the market. Trusted by tens of thousands of solo, small, and mid-sized law firms across 170+ countries, to automate and streamline firm operations on any device, anywhere.

Read more about PracticePanther Legal Software

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
Dripify logo

Cloud-based lead capture solution for sales teams.

Dripify is a lead capture solution that helps sales teams manage LinkedIn prospecting via email campaigns, sales funnels, performance tracking, and more. The platform offers an intuitive interface and features that allow users to create customized drip campaigns, manage teams, analyze engagement rates, and respond to leads. Additionally, it also integrates with several third-party applications such as Google Sheets, Zoho, Asana, and more.

Read more about Dripify

Users also considered
monday CRM logo
Category Leaders

Customer relationship management solution

monday CRM is an online CRM software ideal for customer relationship management that ensures customer data and privacy. Its ease of use means smooth onboarding and fast adoption for your team. Offer the best service and experience to your customers with a simple, yet powerful software.

Read more about monday CRM

Users also considered
Apptivo logo
Category Leaders

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Freshsales logo

Sales management solution

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

Read more about Freshsales

Users also considered
Keap logo

An all-in-one CRM, sales and marketing automation solution

More Growth, Less Busy Work
Our marketing automation removes the headaches and busy work while accelerating growth.

Read more about Keap

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 voted #1 free online CRM software. 100% free with unlimited records, sales automation, telephony and email marketing. Over 12 million companies are using Bitrix24. Bitrix24 is available in cloud and on-premise with open source code access.

Read more about Bitrix24

Users also considered

Key features for Online CRM software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Contact Management: Reviewers highlight the centralized storage of contact information, ease of tracking interactions, and automation of tasks like follow-ups and reporting, which improve organization and strategic planning. 94% of reviewers rated this feature as important or highly important.
  • Data Import/Export: Users emphasize the ease and efficiency of importing and exporting large data sets, which saves time, reduces errors, and supports integration with other systems. 93% of reviewers rated this feature as important or highly important.
  • Pipeline Management: Reviewers appreciate the ability to track and organize leads by stages, ensuring efficient follow-up and preventing lost opportunities while offering customizable reports and dashboards. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Users value tools for scoring, assigning, and following up on leads, which prioritize high-potential prospects and improve conversion rates and collaboration between teams. 90% of reviewers rated this feature as important or highly important.
  • Lead Capture: Reviewers highlight the integration with websites and forms, which automates the collection of potential customer information, improving response times and reducing manual entry. 88% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users appreciate detailed, customizable reports and analytics that provide insights into sales performance, customer interactions, and business operations, aiding in strategic decision-making. 86% of reviewers rated this feature as important or highly important.