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FareHarbor   

804
Mobile-Friendly Reservation Software
Powerful booking software designed to help tour, activity and rental businesses manage and grow their online reservations. Built in Hawaii, and powered by the Aloha Spirit. Read more about FareHarbor
Mobile-Friendly Reservation Software
Powerful booking software designed to help tour, activity and rental businesses manage and grow their online reservations. Built in Hawaii, and powered by the Aloha Spirit. Read more about FareHarbor

RMS Hotel   

184
Cloud-based hotel management software
RMS is a cloud-based hospitality property management solution designed to assist hotel managers & owners in managing bookings, correspondence, billing, and more. Read more about RMS Hotel
Cloud-based hotel management software
RMS is a cloud-based hospitality property management solution designed to assist hotel managers & owners in managing bookings, correspondence, billing, and more. Read more about RMS Hotel

The Flybook   

45
Web-based booking software for activity and tour businesses
The Flybook is a cloud-based booking, reservations and marketing solution for activity and tour companies, adventure parks, ziplines, and equipment rental providers requiring online reservation software with smart ticketing, lodging booking, calendar-based scheduling, POS, smartwaivers and reporting… Read more about The Flybook
Web-based booking software for activity and tour businesses
The Flybook is a cloud-based booking, reservations and marketing solution for activity and tour companies, adventure parks, ziplines, and equipment rental providers requiring online reservation software with smart ticketing, lodging booking, calendar-based scheduling, POS, smartwaivers and reporting… Read more about The Flybook

Starboard Suite   

128
Effortless Reservations and Ticketing
Starboard Suite is the premier reservation system designed specifically for passenger vessels and watersports operators. Read more about Starboard Suite
Effortless Reservations and Ticketing
Starboard Suite is the premier reservation system designed specifically for passenger vessels and watersports operators. Read more about Starboard Suite

SimplyBook.me   

634
Scheduling software for service based industries
SimplyBook.me is an online booking system for SMEs and enterprises across all service-providing industries. With SimplyBook.me you get a professional booking website or widget, you can accept bookings and online/on-site payments, offer classes, sell products and gift cards, offer coupons and more. Read more about SimplyBook.me
Scheduling software for service based industries
SimplyBook.me is an online booking system for SMEs and enterprises across all service-providing industries. With SimplyBook.me you get a professional booking website or widget, you can accept bookings and online/on-site payments, offer classes, sell products and gift cards, offer coupons and more. Read more about SimplyBook.me

Zaui Software   

26
Web-based reservation & transportation management solution
Zaui Software is a reservation & business management solution designed for tourism companies, which manages & streamlines point-of-sale operations such as rental operations, tour & activities planning, staff & resource scheduling, customer relations, online merchandising, promotional codes, and more… Read more about Zaui Software
Web-based reservation & transportation management solution
Zaui Software is a reservation & business management solution designed for tourism companies, which manages & streamlines point-of-sale operations such as rental operations, tour & activities planning, staff & resource scheduling, customer relations, online merchandising, promotional codes, and more… Read more about Zaui Software

Schedulista   

21
Mobile-friendly online scheduling software
Schedulista is the easiest way for small businesses to accept and schedule appointments online. Clients book directly via web, Facebook, email or SMS. Read more about Schedulista
Mobile-friendly online scheduling software
Schedulista is the easiest way for small businesses to accept and schedule appointments online. Clients book directly via web, Facebook, email or SMS. Read more about Schedulista

Peek Pro Tour Operators  

558
Mobile-Optimized Booking System for Tour Operators
Peek Pro is an end to end solution for tour and activity operators to be able to run their businesses on and off their mobile devices. Read more about Peek Pro Tour Operators
Mobile-Optimized Booking System for Tour Operators
Peek Pro is an end to end solution for tour and activity operators to be able to run their businesses on and off their mobile devices. Read more about Peek Pro Tour Operators

SuperSaaS  

241
Online appointment scheduling software for SMBs
SuperSchedule can be used to accept online bookings and reserve meeting rooms and other resources - with support for reminders, payments, and reporting. Read more about SuperSaaS
Online appointment scheduling software for SMBs
SuperSchedule can be used to accept online bookings and reserve meeting rooms and other resources - with support for reminders, payments, and reporting. Read more about SuperSaaS

TrekkSoft  

170
Manage, market, and sell with one tour and activity solution
TrekkSoft offer Tour & Activity companies a complete reservation & online booking solution designed to provide easy daily management & increase conversions. Read more about TrekkSoft
Manage, market, and sell with one tour and activity solution
TrekkSoft offer Tour & Activity companies a complete reservation & online booking solution designed to provide easy daily management & increase conversions. Read more about TrekkSoft

Booksy  

103
Mobile calendar management & appointment scheduling
Booksy is a mobile calendar management & appointment scheduling system with which service businesses can manage online bookings & payments simply & effectively. Read more about Booksy
Mobile calendar management & appointment scheduling
Booksy is a mobile calendar management & appointment scheduling system with which service businesses can manage online bookings & payments simply & effectively. Read more about Booksy

ZOZI Advance  

102
#1 Online Booking Software for Tours, Activities & Rentals
ZOZI is the #1 Trusted Online Booking Software! Get more customers and save time by accepting bookings and payments 24/7 with our mobile app & chip card reader. Read more about ZOZI Advance
#1 Online Booking Software for Tours, Activities & Rentals
ZOZI is the #1 Trusted Online Booking Software! Get more customers and save time by accepting bookings and payments 24/7 with our mobile app & chip card reader. Read more about ZOZI Advance

Frontdesk Anywhere  

96
Complete Cloud-based hotel management solution for hoteliers
Frontdesk Anywhere is a cloud-based hotel management system offering a no-fee online booking engine, revenue management, reputation management, and more. Read more about Frontdesk Anywhere
Complete Cloud-based hotel management solution for hoteliers
Frontdesk Anywhere is a cloud-based hotel management system offering a no-fee online booking engine, revenue management, reputation management, and more. Read more about Frontdesk Anywhere

Bookinglayer  

50
Reservation and workflow management software
Bookinglayer is a reservation and online booking management software with tools for managing and automation workflows. The cloud-based solution allows businesses to sell online bookings, manage reservations, report accurately, organize bookings, communicate seamlessly, and make workflows simpler. Read more about Bookinglayer
Reservation and workflow management software
Bookinglayer is a reservation and online booking management software with tools for managing and automation workflows. The cloud-based solution allows businesses to sell online bookings, manage reservations, report accurately, organize bookings, communicate seamlessly, and make workflows simpler. Read more about Bookinglayer

accesso ShoWare  

44
Build Loyal Patrons and Maximize Ticket Sales.
The accesso ShoWare ticketing suite is a PCI-certified cloud-based ticketing system for theatres, casinos, fairs, arenas, and more. Read more about accesso ShoWare
Build Loyal Patrons and Maximize Ticket Sales.
The accesso ShoWare ticketing suite is a PCI-certified cloud-based ticketing system for theatres, casinos, fairs, arenas, and more. Read more about accesso ShoWare

CiiRUS  

37
Intuitive vacation rental and property management software
Vacation rental software that acts as a flexible management system and gateway between property managers, reservation channels, staff and guests. Read more about CiiRUS
Intuitive vacation rental and property management software
Vacation rental software that acts as a flexible management system and gateway between property managers, reservation channels, staff and guests. Read more about CiiRUS

Microsoft Bookings  

40
Online appointment scheduling for small businesses
Microsoft Bookings is an online appointment booking and scheduling tool for small businesses, available as part of Office 365 for Business subscriptions. Clients can book the time and service they need, get a confirmation email and calendar invitation, reschedule or cancel if they must. Read more about Microsoft Bookings
Online appointment scheduling for small businesses
Microsoft Bookings is an online appointment booking and scheduling tool for small businesses, available as part of Office 365 for Business subscriptions. Clients can book the time and service they need, get a confirmation email and calendar invitation, reschedule or cancel if they must. Read more about Microsoft Bookings

bookingkit  

27
Online booking system for tour and activity providers
bookingkit is an online reservation and booking tool for leisure activity and tour providers, offering integrated online payments, channel analytics, and more. Read more about bookingkit
Online booking system for tour and activity providers
bookingkit is an online reservation and booking tool for leisure activity and tour providers, offering integrated online payments, channel analytics, and more. Read more about bookingkit

Agendize  

6
Agendize Appointment Scheduling
Save 75% of the time you spend managing appointments by eliminating the need to compare booking schedules. Reduce your customer no-show rates by up to 80%. Read more about Agendize
Agendize Appointment Scheduling
Save 75% of the time you spend managing appointments by eliminating the need to compare booking schedules. Reduce your customer no-show rates by up to 80%. Read more about Agendize

TravelPD  

3
Travel reservation & booking engine solutions
TravelPD offers online B2B & B2C booking solutions for hotels, flights, travel, limousines, chauffeur driven cars, and car rentals, plus hotel CRS & PMS systems. Read more about TravelPD
Travel reservation & booking engine solutions
TravelPD offers online B2B & B2C booking solutions for hotels, flights, travel, limousines, chauffeur driven cars, and car rentals, plus hotel CRS & PMS systems. Read more about TravelPD

Juniper Booking Engine  

1
Multi-channel booking engine for the travel industry
Juniper Booking Engine is a cloud-based platform for travel agencies that provides payment processing, itinerary creation, quote management, rental car reservation, flight booking, and promotions management. The software offers different modules for businesses to select depending on their needs. Read more about Juniper Booking Engine
Multi-channel booking engine for the travel industry
Juniper Booking Engine is a cloud-based platform for travel agencies that provides payment processing, itinerary creation, quote management, rental car reservation, flight booking, and promotions management. The software offers different modules for businesses to select depending on their needs. Read more about Juniper Booking Engine

uHotelBooking  

2
Hotel management & online booking platform
uHotelBooking is a hotel management & online booking platform which enables hotels to manage customers & online reservations simply & effectively. Read more about uHotelBooking
Hotel management & online booking platform
uHotelBooking is a hotel management & online booking platform which enables hotels to manage customers & online reservations simply & effectively. Read more about uHotelBooking

BookingHound  

0
Scaleable online booking & reservations system
BookingHound is a booking & reservations system which enables businesses of all sizes to create, promote, manage & sell events, meetings, and courses. Read more about BookingHound
Scaleable online booking & reservations system
BookingHound is a booking & reservations system which enables businesses of all sizes to create, promote, manage & sell events, meetings, and courses. Read more about BookingHound
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Avg. User review

Reservation & Online Booking Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Reservation & Online Booking apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
70
70
Reviews 19/20
Integrations 17/20
Mobile 0/20
Functionality 20/20
Security 14/20
69
69
Reviews 15/20
Integrations 18/20
Mobile 19/20
Functionality 17/20
Security -/20
67
67
Reviews 10/20
Integrations 13/20
Mobile 17/20
Functionality 15/20
Security 12/20
66
66
Reviews 14/20
Integrations 17/20
Mobile 5/20
Functionality 14/20
Security 16/20
65
65
Reviews 12/20
Integrations 6/20
Mobile 18/20
Functionality 14/20
Security 15/20
64
64
Reviews 13/20
Integrations 4/20
Mobile 18/20
Functionality 17/20
Security 12/20
64
64
Reviews 13/20
Integrations 12/20
Mobile 18/20
Functionality 14/20
Security 7/20
64
64
Reviews 13/20
Integrations 18/20
Mobile 17/20
Functionality 16/20
Security -/20
63
63
Reviews 17/20
Integrations 20/20
Mobile 0/20
Functionality 17/20
Security 9/20
63
63
Reviews 13/20
Integrations 10/20
Mobile 18/20
Functionality 13/20
Security 9/20
59
59
Reviews 13/20
Integrations 14/20
Mobile 17/20
Functionality 15/20
Security -/20
56
56
Reviews 13/20
Integrations 11/20
Mobile 16/20
Functionality 16/20
Security -/20
53
53
Reviews 5/20
Integrations 17/20
Mobile 19/20
Functionality 12/20
Security -/20
49
49
Reviews 15/20
Integrations 9/20
Mobile 8/20
Functionality 17/20
Security -/20
48
48
Reviews 13/20
Integrations 5/20
Mobile 14/20
Functionality 16/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.