Cherwell Service Management Pricing Plan & Cost Guide

Cherwell Service Management

Customizable IT service management solution

4.45/5 (122 reviews)

Cherwell Service Management Pricing

Starting from: $189.00/month

Pricing model: Freemium, Subscription

Pricing information is available on inquiry.

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Pricing Comparison

How does Cherwell Service Management compare with other Customer Service & Support apps?

Subscription plan?

Cherwell Service Management



98% of apps offer a
subscription plan

Free trial?

Cherwell Service Management



88% of apps have a
free trial

Freemium plan?

Cherwell Service Management



32% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




Cherwell Service Management Pricing Reviews

Pros
  • Codeless technology.
  • Low cost and highly configurable
  • Easy of use and intuitive nature.
  • Support / Cost / flexibility / API integrations
Cons
  • None
  • User Interface
  • Not fully multi- / cross-platform
  • The webclient isn't quite up to par with the installed client yet. This is my only real gripe.
98%
recommended this to a friend or a colleague

14 reviewers had the following to say about Cherwell Service Management's pricing:

Carsten Staunstrup

Best ITSM system in the market

Used daily for 1-2 years
Reviewed 2016-10-05
Review Source: Capterra

Everything is configurable in Cherwell so you don't need any code skills. It integrates well with other systems and is low cost.Low cost and highly configurable

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Cherwell Service Management

Customizable IT service management solution

Picaso Thakkar

A lot of features and functionality, plus easy to configure.

Used weekly for less than 6 months
Reviewed 2017-07-21
Review Source: Capterra

I was involved in the selection process, we met with CA, ServiceNow, Landesk, and two others. Cherwell hands down was the best we viewed because of what you get out of the box, the ability to make tweaks, those tweaks do not get in the way of upgrades, upgrades are rather easy and painless, they have other functionality that will bolt on to the tool by simply importing a file, it is offered at a fairly affordable price although I think all vendors quotes we received were expensive in my book but what can you do, in this case Cherwell was lower than others, and unlike some their licensing model is a blessing. That it is fairly easy to configure. The administration course contained a lot of information but once you start to play with it and build things out its sort of like riding a bike for the first time, well maybe more like flying a plane for the first time.

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Cherwell Service Management

Customizable IT service management solution

Hamid Panahi

Full Function Fun

Used daily for less than 6 months
Reviewed 2016-10-05
Review Source: Capterra

After months of research found the software that not only met our needs and delivered the requirements but did it with ease. User interface is simple and clear, admin functions are truly easy without the need to code. All this at a prices that is reasonable and sale able to the purse holders. Ease of use and powerfully functionality without .to learn coding

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Cherwell Service Management

Customizable IT service management solution

Sandy Avriette

Great Support for Smaller Orgs

Used daily for 6-12 months
Reviewed 2016-10-04
Review Source: Capterra

We recently implemented Cherwell. We love the product and the support has been wonderful. Setting up can be complicated but their training is above others. Their staff has been great. Only downside I think is you can't get the rich client native on Mac OS. Support / Cost / flexibility / API integrations

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Cherwell Service Management

Customizable IT service management solution

Amy Stanwood

Vendor Selection Process went great

Reviewed 2016-10-05
Review Source: Capterra

We developed several business cases during our vendor selection process for an enterprise-wide ticketing system and some of the business cases (such as Facilities) were more complicated. Cherwell knocked it out of the park with their responses to our business cases, demo, and SOWs so we signed with them and we're excited to get started!Ease of use and functionality, company values, and people at Cherwell

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Cherwell Service Management

Customizable IT service management solution

Brian Gratrix

Cherwell is amazing software

Used daily for 2+ years
Reviewed 2016-10-05
Review Source: Capterra

We've been using Cherwell since August 2014, and have yet to encounter something we can't make it do. The ability to develop the tool with the access to the same tools and features that their in-house and partner developers use means that we can build the tool exactly as we like at very little cost, and it provides numerous ways to build integrations to other tools and services, without needing to develop expensive bespoke code. Going back to anything else would be unthinkable.User community, ability to modify to meet our needs, variety of hosting options, a vendor who is as interested in making the best possible tool as we are.

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Cherwell Service Management

Customizable IT service management solution

Austin Greca

Great value for the price

Reviewed 2018-07-31
Review Source: Software Advice

This product contains the same features as many ITSM tools on the market but at a fraction of the cost. Their concurrent licensing model makes it easy to afford a solution that includes complete ITIL-aligned workflows and templates (out-of-the-box), a self-service portal and the ability to run Powershell commands within custom workflows. Available in both SaaS and On-prem flavors, this tool will meet anyone's needs without breaking the bank.

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Cherwell Service Management

Customizable IT service management solution

Anonymous

Cherwell was decent but with too much customization it become cumbersome and clumsy.

Used daily for 1-2 years
Reviewed 2018-02-06
Review Source: Capterra

The best benefit is the ability to create and track tickets for your Service Desk, I would warn that you try to use it as out of the box as possible. Cherwell has a great user interface and a low learning curve. We were able to use it rather easily after we had done the customization.

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Cherwell Service Management

Customizable IT service management solution

Wade Weston

Awesome product

Used daily for 1-2 years
Reviewed 2016-10-05
Review Source: Capterra

Codeless technology is exceptional. Upgrades are very cost effective because they dont break things.Codeless technology.

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Cherwell Service Management

Customizable IT service management solution

Mike Anderson

Cherwell Service

Used daily for 6-12 months
Reviewed 2016-10-04
Review Source: Capterra

This has been by far the easiest ITSM toolset to implement and configure than any previous toolset that I have implemented.It allows you to do the things you need to do from an ITIL/ITSM perspective. As well as be creative when faced with obstacles, that do not require a "consultant" to code for you.

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Cherwell Service Management

Customizable IT service management solution

Katharina Groves

Great product out of the box

Used daily for 1-2 years
Reviewed 2016-10-04
Review Source: Capterra

We implemented out of the box and have been able to use the application from day 1 after a 3 week implementation. What is even better is the flexibility of customizing the application in any way and even outside of ITSM.Great out of the box, customizable, code less, great company culture

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Cherwell Service Management

Customizable IT service management solution

Derek Seeley

Total Cost of Ownership is the best in the industry

Used daily for 6-12 months
Reviewed 2016-10-05
Review Source: Capterra

We had several systems at our company of the last few years. We have 20,000 users and over 400 locations spread throughout the world. We have used Lotus Notes, Heat, IBM Smart Cloud Control Desk. We went through major consolidation efforts for tools, people and processes. We are in the middle of a massive IT Transformation. We evaluated ServiceNow and Cherwell very closely with test instances in our organization. From easy of setup, use and administration Cherwell blew away ServiceNow. Continual Professional Services are costs not usually highlighted in initial sales meetings. With Cherwell, we are able to significantly decrease our 3rd party Professional Services costs. The licensing costs are much less expensive. With ServiceNow, you have to pay for modules as your organization matures and finds value in these new features. This is not the case with Cherwell. From easy of use, functionality to customer support and costs, there was not comparison. Cherwell blew away the competition and continues to do so. Easy of use and intuitive nature.

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Cherwell Service Management

Customizable IT service management solution

Shawn Proskin

Great platform that lead to a painless transition.

Reviewed 2016-10-04
Review Source: Capterra

We had been with the same ITSM product for 10 years. It's lack of flexibility prevented us from achieving our goals. The enterprise made the decision to change plaforms to Cherwell. It took us only 6 months to implement Cherwell and replace our old solution. The flexibility of this platform allows for rapid application development. The time it took us to learn and become proficient in developing and supporting the platform was also low so we were up and running quickly. I would recommend this solution to others looking to re-vamp or kick off their ITSM solution.

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Cherwell Service Management

Customizable IT service management solution

Olivier Van Der Vreken

A cost-savvy tool that you can do anything with (except coffee)

Used daily for 1-2 years
Reviewed 2016-10-05
Review Source: Capterra

We needed a new ITSM tool that could do almost everything out-of-the-box, that was customizable, that allowed us to automate most of our regular processes and that didn't cost too much. After comparing most existing tools, Cherwell was the only one that filled our criteria. All of them. Anything you want to do with it can be implemented within days, even hours.It can do anything, it is very customizable, it has an out-of-the-box fully working self-service portal, and my users love it!

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Cherwell Service Management

Customizable IT service management solution