ISL Light Reviews

Very Quickly and simple for our customer

Multiuser management and shared AlwaysOn Connection

- Easy to use for users and operators - Very fast installation and general use - Easy to start a session with users, only 8 digit number needed - Lots of features, RDP, always on, file sharing, recording, etc

I don't have any real issues with this software.

Easy to access many computers from one console.

When you add computer it's hard to tag computer.

Silvester, thank you for your feedback. Regarding computer tags, you have the ability to define them while setting up unattended access for a computer. Please refer to this brief guide: https://help.islonline.com/44234/306294

It's easy to use, it's very reliable, plenty of useful features

Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers.

Hi Bostjan. We offer the option of using custom tunnels, but we currently do not support VPN. Our help page on how to create a custom tunnel can be found here: https://help.islonline.com/56320/374639  Initiating a session For initiating a session so that client does not have to confirm or allow anything we would suggest setting ISL AlwaysOn on the client's computer (if you are connecting to the client's computer regularly): https://help.islonline.com/19808/1220044 File manager We already have our file manager, here are the instructions on how to use it: https://help.islonline.com/20345/170574

Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

The newest ISL Light version added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the File Manager functionality is available for ISL AlwaysOn connections, as well as on-demand sessions where the remote client is a Linux or macOS...

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The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

It just work almost everywhere. It is also very easy to configure some next generation firewalls as in most cases, you can just tell that you are using ISL. Very friendly for helpdesk and for customer.

Maybe downloading client. Some customers sometimes have a problem to find where is located this download.

The featrure that is most usefull is access 24/7 and abbility to solve issues before they happen.

The features that could be improved are use on 3rd party mobile phones that use not google Android and other OS.

Using the self hosted you get all of the features that competing software charges double yearly vs the cost of purchase.

The webinar function does not work properly. I would very much like to use this but it has not been maintained to deal with new security restrictions at the OS level.

It's very easy to use, the origin is from Slovenia, we can have own server to connect to.

There is nothing we don't like about ISL Light.

Tomaž, we're grateful for your insights and we love the excitement you express for our product. Thanks!

We use the self-hosted version of ISL and our customers really appreciate the fact that security-critical connections do not have to be routed via a third-party provider. The usage is simple and self-explanatory. And customers can explicitly disable the use of ISL in the firewall if they want to. This creates trust and is not possible in this form with competitors.

Screen sharing doesn't really work well for us. We might have to take a closer look again. Accessing it on the go via the Android app is impractical. And we also lack remote control from mobile devices.

Integration to my website. The user interface is intuitive. Ability to reboot without losing connection.

The Pallava in connecting to a Mac the first time (this is more abut the MacOS security)

Relatively easy to use and does all that I need as far as cutomer support is concerned

It is not always that easy to get a client to actually install it - not helped by the browsers constantly changing the download location. Neither is it helped whan asking a client what browser are you using - usual answer os google.

Unattended and on demand support have easy start of sessions or setting up access + other features, all for reasonable price. Being able to see or even control mobile devices is a great benefit.

Connecting to Macs would be nice to get some notice that the customer needs to set their privacy settings instead of black screen and have a button to to retry viewing screen once the customer allows in their privacy settings (currently can stop screen sharing and start sharing again which usually works or start a new session but could be simplier)

It's easy to use. We at the customer support department can create a list of our customers' computers and remotely connect whenever needed. It's also easy to use from the other side that we just send a link or tell a code to join the session. We like that you can have more simultaneous sessions and invite another operator to join you if needed.

Sometimes when there are more desktops or higher resolution, the remote desktop could be harder to read.

The price was amazing for what you get. We needed something quick and the ISL Team delivered. Their support has been awesome as well. Overall A++

No cons for this offering. Yes, you can pay more for more, but for our needs, this tool is perfect!

I like the Cost- and the ease of use of this tool. I started with using the prepaid version and later on used the subscription, the change to the latter product was seamless, Excellent.

I could not find a way to create useage reports, to be able to easily create the bills to my endcustomers for the support they got

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

Hello, thank you for your review! We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session. If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to support@islonline.com or visit our live chat on our website www.islonline.com! Best regards, Domen Vidmar ISL Online Team

The product is really easy to use and implement and as the time passes by, we didn't have a single issue to report.

Not sure at the moment. Maybe the picture quality in some cases, but it is not that important as long as the work is done.

It is very simple and efficient. We can use it on every machine (PC/Mac/Mobile/Tablet)

We can't create an external user with the capacity of open remote

Stephane, thank you for your review! Would you please explain more in detail what exactly do you mean with "We can't create an external user with the capacity of open remote". We may be able to help with that.

Always works correctly. We can almost always connect with customers.

The time it takes to connect could be improved

Javier, thank you for your review. The time it takes to connect can depend on a number of reasons. If connecting takes a long time, this could indicate a network issue. If possible, we invite you to visit our live chat so we can check the connection speed and improve your experience.

On prem installation, easy to use and full-featured

Integration with Solarwinds Remote Management is highly desired

Reliability, secure, fast, professional branding, easy to use

Occasionally issues with copy and pasting, file transfer is confusing to use, remote logging in to Macs is confusing for user on the other end

Hi Jim, we would like to let you know that the newest ISL Light version added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the File Manager functionality is available for ISL AlwaysOn connections, as well as on-demand sessions...

Read more

Restart and resume is essential for our help desk and it works really smoothly.

Overall the product does everything we need it to, our only main issue would be the cost. We'd like more available licenses for our team for the amount we pay. But it is comparable to other products.