App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

ISL Light Logo

Remote support software & unattended remote access

Last updated: November 2024

ISL Light Reviews

Overall rating

4.7

/5

737

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Reviews by rating

Suggested alternatives

zoho-assist
splashtop-business-access
remote-desktop-manager

Pros and cons

Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
Easy and great remote support solution , secure and stable for our remote connection needs.
Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.
The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.
Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.
It is a little bit difficult to set up the On Prem version and personalize it.
Filter reviews by

Overall rating


Company size


Industry


Time used


737 reviews

Recommended

JR
AvatarImg

Jonney R.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good Solid Product

Reviewed 10 months ago

Good company to deal with and proactive account management from ISL when dealing with us

Pros

Easy to use - easy to white label for our business and easy for our customers to use and interact with

Cons

No problems encountered with using this product

Vendor response

Jonney, thank you for the feedback! We're glad to know that ISL Online meets your expectations!

AvatarImg
AvatarImg

Xiping Z.

Education Management, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

This tool have everything our school need

Reviewed a year ago

I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used many other remote connection software and did extensive research, and I think this is the top one.

Pros

My experience with ISL Light has been great, especially in terms of its performance and reliability during remote sessions. The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant administrative campuses. Being able to use it on various devices made my work much more convenient. ISL Light's robust features and smooth operation are what I liked most about it.

Cons

I think the design can be improved and there are some ways to be a little more friendlier.

Vendor response

Hi Xiping, your valuable feedback means a lot to us! We're glad to see ISL Online fulfils your needs.

BE
AvatarImg

Ben E.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ISL - The remote to go for MSP's

Reviewed a year ago
Pros

pricing and support is great, deployment and use is easy and straightforward , it just works !!

Cons

would expect some more features for onboarding silently but sometimes less is more

Vendor response

Ben, thank you for choosing ISL Online, and for sharing your feedback!

KS
AvatarImg

Kyle S.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IT review of daily use

Reviewed a year ago

Great to use for anyone in the IT profession.

Pros

Its ease of use Quick remote desktops to multiple clients Easily deployed to all my clients and end user machines Filtering of clients on the ISL page Search feature

Cons

Screen quality can be hit and miss but not a major issue Connection speed can be slow sometimes but i guess thats also attributed to the speed on the clients end

Vendor response

Kyle, thank you for your feedback! In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm

AD
AvatarImg

Andrew D.

Computer & Network Security, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for looking after our customers

Reviewed a year ago
Pros

Ease of use for our customers, great support (chat based).

Cons

No cons, it's brilliant. We self host it and it's never let us down.

Vendor response

Andrew, we appreciate your feedback, thank you!

KW
AvatarImg

Kyle W.

Information Technology and Services, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Exceptional solutions for remote support and managemet

Reviewed a year ago

I am very pleased with the product. I have used it for 4 years now with wonderful success.

Pros

Speed, ease of access, ease of deployment.

Cons

Apple Device remote support is very difficult to implement and walk clients through.

Vendor response

Kyle, thank you for your feedback. We're glad to hear that ISL Online lived up to your expectations!

BH
AvatarImg

Brian H.

Investment Management, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent, simple and effective

Reviewed a year ago
Pros

It’s easy to deploy and manage remote devices.

Cons

The interface while connected to a remote device is a little clunky.

Vendor response

Brian, thank you for your feedback!

KK
AvatarImg

Kris K.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Real thoughts on isl

Reviewed a year ago
Pros

I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues.

Cons

The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL.

Vendor response

Hi Kris, we appreciate your feedback, thank you!

JP
AvatarImg

James P.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A solid product for quick remote support

Reviewed a year ago

Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.

Pros

Excellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat.

Cons

Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc.

Vendor response

Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online.

TT
AvatarImg

Tomaž T.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ISL Light brings light to admins lives

Reviewed 2 years ago

We use it for remote support, it's brilliant!

Pros

It's very easy to use, the origin is from Slovenia, we can have own server to connect to.

Cons

There is nothing we don't like about ISL Light.

Vendor response

Tomaž, we're grateful for your insights and we love the excitement you express for our product. Thanks!

SM
AvatarImg

Silvester M.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Isl

Reviewed 2 years ago
Pros

Easy to access many computers from one console.

Cons

When you add computer it's hard to tag computer.

Vendor response

Silvester, thank you for your feedback. Regarding computer tags, you have the ability to define them while setting up unattended access for a computer. Please refer to this brief guide: https://help.islonline.com/44234/306294

HS
AvatarImg

Harold S.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best experience for more than 10 years

Reviewed 2 years ago

For us ISL Online is a 9 out of 10 star solution

Pros

We use the self-hosted version of ISL and our customers really appreciate the fact that security-critical connections do not have to be routed via a third-party provider. The usage is simple and self-explanatory. And customers can explicitly disable the use of ISL in the firewall if they want to. This creates trust and is not possible in this form with competitors.

Cons

Screen sharing doesn't really work well for us. We might have to take a closer look again. Accessing it on the go via the Android app is impractical. And we also lack remote control from mobile devices.

MK
AvatarImg

Martin K.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Complete solution

Reviewed 2 years ago
Pros

IT is easy to use, it is easy to integrate, it have all solutions what we need

Cons

The solution is not widely used and many customers need to be explained how to use it.When using it for the first time, it is necessary to click several times

AvatarImg

Verified reviewer

Higher Education, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Don't judge it by its looks

Reviewed 2 years ago

If you are old enough the GUI might remind you of Operating Systems long gone - underneath is a top-class software that has no need for embellishment. It's easy to install, deploy, and use. There's a lot of features and more are added over time but most important the core functionality and security evolve constantly.

Pros

I like the ease of use, no distracting bells and whistles. Whether Remote Support or Unattended Access, everything you need is there. It works reliably and perfectly with multi-monitor configurations.

Cons

There are no real cons. Even though the interface is minimalist you can do all you need.

BW
AvatarImg

Brian W.

Computer & Network Security, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Cross platform, bullet proof remote support software.

Reviewed 2 years ago

As a sole practitioner, this allows me to support customers from anywhere I have internet. I can get away to the sun for a month in the summer and still support my customers.

Pros

Integration to my website. The user interface is intuitive. Ability to reboot without losing connection.

Cons

The Pallava in connecting to a Mac the first time (this is more abut the MacOS security)

JP
AvatarImg

Jassen P.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic Remote Software Tool

Reviewed 2 years ago

It is an amazing tool that I can't do without. It was instrumental in supporting users during the pandemic, and continues to be invaluable in my day to day administration tasks. Heartily recommended.

Pros

I can convenient access and remote support all users and devices within the business. I can use this from any location with Internet access, and feel secure knowing I'll be able to get to a machine whether unattended, or through user authorisation.

Cons

I'd like more mobile support features. This looks to be in development.

AM
AvatarImg

Andrew M.

Nonprofit Organization Management, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Couldn't do without it!

Reviewed 2 years ago
Pros

As a Charity we are always looking to find the best software at reasonable prices. The team at ISL have been fantastic for us compared to another competitor we used for years. The software is quick and easy to use for It techs and users. It is our main tool that is used everyday on the helpdesk. we particularly like the remote shutdown and restart feature and how it automatically reconnects to the same session.

Cons

As of yet we haven't come across anything we don't like.

BL
AvatarImg

Boštjan L.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

True workhorse for remote work, support, help, monitoring

Reviewed 3 years ago

It's a like a swiss knife, it's a first thing you grab for any remote work. Hard to image working without it.

Pros

It's easy to use, it's very reliable, plenty of useful features

Cons

Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers.

Vendor response

Hi Bostjan. We offer the option of using custom tunnels, but we currently do not support VPN. Our help page on how to create a custom tunnel can be found here: https://help.islonline.com/56320/374639  Initiating a session For initiating a session so that client does not have to confirm or allow anything we would suggest setting ISL AlwaysOn on the client's computer (if you are connecting to the client's computer regularly): https://help.islonline.com/19808/1220044 File manager We already have our file manager, here are the instructions on how to use it: https://help.islonline.com/20345/170574

SR
AvatarImg

Safet R.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ISL LIGHT - 100% right - Support Remotly

Reviewed 3 years ago

Really good product

Pros

Comprehensive product for remote support. Developed - maintained - and runs in EU. Easy to instruct users to install on client computers.

Cons

We would like to have access to a reseller portal

SN
AvatarImg

Steve N.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Every day tool

Reviewed 3 years ago

I use it regularly to either show or see what a problem clients machine is doing and then get in and fix the issue without travelling to site.

Pros

Relatively easy to use and does all that I need as far as cutomer support is concerned

Cons

It is not always that easy to get a client to actually install it - not helped by the browsers constantly changing the download location. Neither is it helped whan asking a client what browser are you using - usual answer os google.

SV
AvatarImg

Stéphane V.

Computer Networking, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Our use

Reviewed 4 years ago
Pros

It is very simple and efficient. We can use it on every machine (PC/Mac/Mobile/Tablet)

Cons

We can't create an external user with the capacity of open remote

Vendor response

Stephane, thank you for your review! Would you please explain more in detail what exactly do you mean with "We can't create an external user with the capacity of open remote". We may be able to help with that.

AvatarImg
AvatarImg

Matevž O.

Hospital & Health Care, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy set-up, does the job

Reviewed 4 years ago

While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Pros

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Cons

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

FD
AvatarImg

François D.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Using ISlRemote daily

Reviewed 5 years ago
Pros

Very easy to use, simple to install, easy to remotely control a new computer using "invite". Isl light is also available for installation on remote computer for unattended control and on local computer so you don't have to login on a web page but juste start a local software.

Cons

Only information available is a complete description about the remote computer (CPU, ram, processes and so on) and lats connection time. Impossible to know how many time spend remotely by computer or by group on a period of time. Impossible to know wich computer have been accessed last month. Impossible to share a session like with TeamViewer ou AnyDesk. An the local app crashes after a while.

AvatarImg
AvatarImg

Werner V.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ISL Remote for optimal Network support

Reviewed 5 years ago

We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

Pros

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

Cons

It would be better is we had an automatic way to create a report, of even a quick report of the system.

GH
AvatarImg

Gary H.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ISLOnline easy to use

Reviewed 5 years ago

It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.

Pros

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

Cons

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

Vendor response

The newest ISL Light version added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the File Manager functionality is available for ISL AlwaysOn connections, as well as on-demand sessions where the remote client is a Linux or macOS machine. For on-demand connections with Windows remote machines, by default, this functionality is not available. However, if you would require this functionality in such a session, it is possible to instruct the client to download the ISL Light application instead of the ISL Light Client, then in the ISL Light application choose Options -> Join and join the session this way. Then, the File Manager functionality will be available in this session as well.