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ISL Light
Remote support software & unattended remote access
Last updated: November 2024
Rating criteria
Reviews by rating
Zoho Assist
Splashtop
Remote Desktop Manager
Recommended
Jonney R.
Computer & Network Security, 1-10 employees
Used daily for 2+ years
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Good company to deal with and proactive account management from ISL when dealing with us
Easy to use - easy to white label for our business and easy for our customers to use and interact with
No problems encountered with using this product
Jonney, thank you for the feedback! We're glad to know that ISL Online meets your expectations!
Xiping Z.
Education Management, 11-50 employees
Used weekly for 1-2 years
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I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used many other remote connection software and did extensive research, and I think this is the top one.
My experience with ISL Light has been great, especially in terms of its performance and reliability during remote sessions. The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant administrative campuses. Being able to use it on various devices made my work much more convenient. ISL Light's robust features and smooth operation are what I liked most about it.
I think the design can be improved and there are some ways to be a little more friendlier.
Hi Xiping, your valuable feedback means a lot to us! We're glad to see ISL Online fulfils your needs.
Ben E.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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pricing and support is great, deployment and use is easy and straightforward , it just works !!
would expect some more features for onboarding silently but sometimes less is more
Ben, thank you for choosing ISL Online, and for sharing your feedback!
Kyle S.
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
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Great to use for anyone in the IT profession.
Its ease of use Quick remote desktops to multiple clients Easily deployed to all my clients and end user machines Filtering of clients on the ISL page Search feature
Screen quality can be hit and miss but not a major issue Connection speed can be slow sometimes but i guess thats also attributed to the speed on the clients end
Kyle, thank you for your feedback! In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm
Andrew D.
Computer & Network Security, self-employed
Used daily for 2+ years
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Ease of use for our customers, great support (chat based).
No cons, it's brilliant. We self host it and it's never let us down.
Andrew, we appreciate your feedback, thank you!
Kyle W.
Information Technology and Services, 1-10 employees
Used weekly for 1-2 years
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I am very pleased with the product. I have used it for 4 years now with wonderful success.
Speed, ease of access, ease of deployment.
Apple Device remote support is very difficult to implement and walk clients through.
Kyle, thank you for your feedback. We're glad to hear that ISL Online lived up to your expectations!
Brian H.
Investment Management, 11-50 employees
Used daily for 6-12 months
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It’s easy to deploy and manage remote devices.
The interface while connected to a remote device is a little clunky.
Brian, thank you for your feedback!
Kris K.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues.
The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL.
Hi Kris, we appreciate your feedback, thank you!
James P.
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.
Excellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat.
Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc.
Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online.
Tomaž T.
Information Technology and Services, self-employed
Used daily for 2+ years
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We use it for remote support, it's brilliant!
It's very easy to use, the origin is from Slovenia, we can have own server to connect to.
There is nothing we don't like about ISL Light.
Tomaž, we're grateful for your insights and we love the excitement you express for our product. Thanks!
Silvester M.
Computer Networking, 1-10 employees
Used daily for 2+ years
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Easy to access many computers from one console.
When you add computer it's hard to tag computer.
Silvester, thank you for your feedback. Regarding computer tags, you have the ability to define them while setting up unattended access for a computer. Please refer to this brief guide: https://help.islonline.com/44234/306294
Harold S.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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For us ISL Online is a 9 out of 10 star solution
We use the self-hosted version of ISL and our customers really appreciate the fact that security-critical connections do not have to be routed via a third-party provider. The usage is simple and self-explanatory. And customers can explicitly disable the use of ISL in the firewall if they want to. This creates trust and is not possible in this form with competitors.
Screen sharing doesn't really work well for us. We might have to take a closer look again. Accessing it on the go via the Android app is impractical. And we also lack remote control from mobile devices.
Martin K.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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IT is easy to use, it is easy to integrate, it have all solutions what we need
The solution is not widely used and many customers need to be explained how to use it.When using it for the first time, it is necessary to click several times
Verified reviewer
Higher Education, 5,001-10,000 employees
Used daily for 2+ years
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If you are old enough the GUI might remind you of Operating Systems long gone - underneath is a top-class software that has no need for embellishment. It's easy to install, deploy, and use. There's a lot of features and more are added over time but most important the core functionality and security evolve constantly.
I like the ease of use, no distracting bells and whistles. Whether Remote Support or Unattended Access, everything you need is there. It works reliably and perfectly with multi-monitor configurations.
There are no real cons. Even though the interface is minimalist you can do all you need.
Brian W.
Computer & Network Security, self-employed
Used daily for 1-2 years
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As a sole practitioner, this allows me to support customers from anywhere I have internet. I can get away to the sun for a month in the summer and still support my customers.
Integration to my website. The user interface is intuitive. Ability to reboot without losing connection.
The Pallava in connecting to a Mac the first time (this is more abut the MacOS security)
Jassen P.
Construction, 51-200 employees
Used daily for 2+ years
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It is an amazing tool that I can't do without. It was instrumental in supporting users during the pandemic, and continues to be invaluable in my day to day administration tasks. Heartily recommended.
I can convenient access and remote support all users and devices within the business. I can use this from any location with Internet access, and feel secure knowing I'll be able to get to a machine whether unattended, or through user authorisation.
I'd like more mobile support features. This looks to be in development.
Andrew M.
Nonprofit Organization Management, 501-1,000 employees
Used daily for 2+ years
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As a Charity we are always looking to find the best software at reasonable prices. The team at ISL have been fantastic for us compared to another competitor we used for years. The software is quick and easy to use for It techs and users. It is our main tool that is used everyday on the helpdesk. we particularly like the remote shutdown and restart feature and how it automatically reconnects to the same session.
As of yet we haven't come across anything we don't like.
Boštjan L.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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It's a like a swiss knife, it's a first thing you grab for any remote work. Hard to image working without it.
It's easy to use, it's very reliable, plenty of useful features
Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers.
Hi Bostjan. We offer the option of using custom tunnels, but we currently do not support VPN. Our help page on how to create a custom tunnel can be found here: https://help.islonline.com/56320/374639 Initiating a session For initiating a session so that client does not have to confirm or allow anything we would suggest setting ISL AlwaysOn on the client's computer (if you are connecting to the client's computer regularly): https://help.islonline.com/19808/1220044 File manager We already have our file manager, here are the instructions on how to use it: https://help.islonline.com/20345/170574
Safet R.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Really good product
Comprehensive product for remote support. Developed - maintained - and runs in EU. Easy to instruct users to install on client computers.
We would like to have access to a reseller portal
Steve N.
Information Technology and Services, 1-10 employees
Used weekly for 2+ years
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I use it regularly to either show or see what a problem clients machine is doing and then get in and fix the issue without travelling to site.
Relatively easy to use and does all that I need as far as cutomer support is concerned
It is not always that easy to get a client to actually install it - not helped by the browsers constantly changing the download location. Neither is it helped whan asking a client what browser are you using - usual answer os google.
Stéphane V.
Computer Networking, 1-10 employees
Used daily for 1-2 years
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It is very simple and efficient. We can use it on every machine (PC/Mac/Mobile/Tablet)
We can't create an external user with the capacity of open remote
Stephane, thank you for your review! Would you please explain more in detail what exactly do you mean with "We can't create an external user with the capacity of open remote". We may be able to help with that.
Matevž O.
Hospital & Health Care, 201-500 employees
Used weekly for 2+ years
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While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.
There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.
Running services or applications with elevated privileges on the remote computer is a bit of a hassle.
François D.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Very easy to use, simple to install, easy to remotely control a new computer using "invite". Isl light is also available for installation on remote computer for unattended control and on local computer so you don't have to login on a web page but juste start a local software.
Only information available is a complete description about the remote computer (CPU, ram, processes and so on) and lats connection time. Impossible to know how many time spend remotely by computer or by group on a period of time. Impossible to know wich computer have been accessed last month. Impossible to share a session like with TeamViewer ou AnyDesk. An the local app crashes after a while.
Werner V.
Computer Networking, 1-10 employees
Used daily for 2+ years
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We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.
The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.
It would be better is we had an automatic way to create a report, of even a quick report of the system.
Gary H.
Computer Software, 1-10 employees
Used daily for 2+ years
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It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.
Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.
I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing
The newest ISL Light version added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the File Manager functionality is available for ISL AlwaysOn connections, as well as on-demand sessions where the remote client is a Linux or macOS machine. For on-demand connections with Windows remote machines, by default, this functionality is not available. However, if you would require this functionality in such a session, it is possible to instruct the client to download the ISL Light application instead of the ISL Light Client, then in the ISL Light application choose Options -> Join and join the session this way. Then, the File Manager functionality will be available in this session as well.