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Zendesk QA
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Support Quality Assurance Platform
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Zendesk QA - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2025
Zendesk QA overview
What is Zendesk QA?
Zendesk QA (formerly Klaus) is a quality assurance solution that helps companies solidify customer relationships through excellent CX.
With Zendesk QA, you can identify gaps in your customer experience before they become a problem. Use AI to pinpoint where agents are falling short, and resources are going to waste – then fix what isn’t working. Automate quality assurance across agents, teams, BPOs, and countries.
Use Zendesk QA to:
* Unlock value from every conversation with AI and AutoQA. You’ll spend less time hunting through a stack of tickets, and more time actually solving issues.
* Gain full transparency into performance trends. Identify which agents are underperforming or which parts of the customer experience are failing. Evaluate exactly which factors lead to improved CX experience.
* Jump straight into the fixing phase. Zendesk QA automatically spotlights churn risk, outliers, escalations and more, so you can easily pinpoint and solve gaps in your service.
* Drastically reduce manual admin work and removing friction by automating your QA processes.
* Thanks to systematic feedback, you’re equipped to give specific performance guidance to your team. Offer 1:1 coaching or schedule trainings to help struggling agents.
Key benefits of using Zendesk QA
- Cut time spent on manual QA by 70%
- Engage your agents through continuous feedback & targeted coaching based on performance metrics and conversation examples.
- Actionable metrics to track quality and identify issues as they arise.
- Understand the true relationship between metrics, quality and what leads to best and worst outcomes
Zendesk QA’s user interface
Zendesk QA pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.9
Customer support
4.9
Reviews sentiment
What do users say about Zendesk QA?
zendesk QA is used for process that evaluates customer service conversations to ensure they meet quality and reliability standards,
Select to learn more
Who uses Zendesk QA?
Based on 23 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zendesk QA's key features
Most critical features, based on insights from Zendesk QA users:
All Zendesk QA features
Features rating:
Zendesk QA alternatives
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Zendesk QA pricing
Value for money rating:
Starting from
No pricing info
User opinions about Zendesk QA price and value
Value for money rating:
To see what individual users think of Zendesk QA's price and value, check out the review snippets below.
Juraj T.
Marketer
Shontae W.
Quality Assurance Specialist
Zendesk QA integrations (26)
Zendesk QA support options
Typical customers
Platforms supported
Support options
Training options
Zendesk QA FAQs
Zendesk QA has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Zendesk QA support?
Zendesk QA supports the following languages:
English, Portuguese
Q. Does Zendesk QA offer an API?
Yes, Zendesk QA has an API available for use.
Q. What level of support does Zendesk QA offer?
Zendesk QA offers the following support options:
Chat, Knowledge Base, FAQs/Forum
