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Klaviyo Logo

AI-enabled email marketing solution for B2C companies

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Klaviyo - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Klaviyo overview

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Based on 526 verified user reviews

What is Klaviyo?

Klaviyo is an email marketing program with key features that include email campaign management, mobile optimization, and more.

Who uses Klaviyo?

By industry, Klaviyo reviewers are most commonly professionals in retail (21%). The most frequent use case for Klaviyo cited by reviewers is email marketing (89% of reviewers).

What do users say about Klaviyo pricing?

Some users say the free plan lets them evaluate Klaviyo’s value, and reviewers indicate the features justify the cost for small businesses. However, some users report confusing pricing, rising costs with growth, and less affordability for larger businesses.

What are the most popular integrations for Klaviyo?

The Klaviyo integrations most frequently cited by reviewers are: Shopify (an eCommerce product rated 4.9 out of 5 for its integration with Klaviyo), WooCommerce (an eCommerce product, 4.5), and Meta for Business (a social media marketing product, 4.5).

Starting price

20usage based /
per month

Alternatives

with better value for money


Pros & Cons

Customer Support

Email Marketing

SMS Marketing

Email Automation

Frequent technical glitches

High and complex pricing

Klaviyo’s user interface

Ease of use rating:

Klaviyo pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(6)
3-4(145)
5(375)

What do users say about Klaviyo?

Klaviyo is an email marketing program with key features that include email campaign management, mobile optimization, and more.

Select to learn more


Who uses Klaviyo?

Based on 526 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Marketing and Advertising
Retail
Apparel & Fashion
Consumer Goods
Others

Use cases

Email Marketing
SMS Marketing
Marketing Automation
Email Management
Campaign Management

Klaviyo's key features

GetApp's analysis of 69 verified user reviews collected between July 2021 and September 2024 identifies Klaviyo's most critical features and summarizes user sentiment about those features.

Email campaign management

Reviewers appreciate Klaviyo's robust set of tools for managing email campaigns. They highlight the ease of planning campaigns visually with the calendar capability, and the ability to manage multiple email versions, perform A/B testing, and track metrics in real-time. Users report that the email templates are well-designed and easy to use, and they value the detailed analysis and comparison to industry standards. However, some users mention limitations like the need to create lists for individual emails and the cap on the number of lists. Of the 37 Klaviyo users who gave detailed accounts of their use of Email Campaign Management, 97% rated this feature as important or highly important.


Mobile optimization

Users report that Klaviyo offers excellent mobile optimization capabilities, allowing them to preview and adjust email designs specifically for mobile devices. They find it helpful to create separate layouts for desktop and mobile, ensuring a consistent experience across devices. Reviewers indicate that mobile-optimized emails are important as most emails are opened on mobile phones, and they appreciate the flexibility and ease of making mobile adjustments. Some users mention a desire for more editing options for mobile-specific blocks. Of the 23 Klaviyo users who gave detailed accounts of their use of Mobile Optimization, 96% rated this feature as important or highly important.


All Klaviyo features

Features rating:

2-Way messaging
A/B testing
Activity dashboard
Alerts/Notifications
API
Audience targeting
Automated responses
Autoresponders
Behavioral analytics
Behavior tracking
Campaign analytics
Campaign management
Campaign planning
Campaign scheduling
Campaign segmentation
CAN-SPAM compliance
Channel management
Click tracking
Contact database
Contact management
Conversion tracking
CRM
Customer database
Customer profiles
Customer segmentation
Customizable branding
Customizable ctas
Customizable fields
Customizable forms
Customizable templates
Customization
Data import/export
Data integration
Drag & drop
Drip campaigns
Dynamic content
Email management
Email marketing
Email templates
Email tracking
Engagement tracking
Event triggered actions
GDPR compliance
Generative ai
Image library
Interaction tracking
Landing pages/web forms
Lead capture
Lead generation
Lead management
List management
Live chat
Marketing automation
Marketing calendar
Mass texting
Message personalization
Mobile coupons
Monitoring
Multi-Campaign
Multi-Channel communication
Multi-Channel marketing
Multiple data sources
Multivariate testing
Personalization
Predictive analytics
Predictive modeling
Preview functionality
Product recommendations
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time reporting
Recommendations
Reporting/Analytics
Reporting & statistics
ROI tracking
Sales analytics
Scheduled messaging
Segmentation
Shortcodes
SMS marketing
SMS messaging
Social marketing
Social media integration
Spam blocker
Subscriber management
Template management
Third-Party integrations
Web forms
Website visitor tracking
WYSIWYG editor

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Klaviyo pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Free

0.00

Features included:

  • Under 250 active profiles
  • Integrate data
  • Academy courses
  • Mobile push

Email

20

Per month

Features included:

  • 251 - 500 active profiles
  • Email support
  • Chat support
  • 5,000 Emails per month

Email + SMS

35

Per month

Features included:

  • Starting at 5,000 monthly email sends
  • Email and Chat Support
  • 1,250 SMS credits per month
  • Multi-channel A/B testing
  • Multi-channel attribution
  • Multi-channel segmentation

User opinions about Klaviyo price and value

Value for money rating:

To see what individual users think of Klaviyo's price and value, check out the review snippets below.

“As a Klaviyo certified professional, I don't just see it as an email tool, but as a sophisticated engine for driving ROI. Whether it was setting up advanced influence-driven campaigns or optimizing high-volume e-commerce retail flows, the platform’s ability to handle intricate segmentation and real-time triggers has allowed me to deliver measurable growth for diverse international clients”
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Marc G.

Digital and Marketing senior specialist

“The customization choices are amazing that enable us to design graphically appealing emails that present our hotel facilities beautifully without hiring a coder.”
PG

Patricia G.

Customer Service Lead

Klaviyo integrations (64)

Integrations rated by users

We looked at 526 user reviews to identify which products are mentioned as Klaviyo integrations and how users feel about them.

Shopify logo
Shopify

Integration rating: 4.9 (114)

Integration rating: 4.9 (15)

WooCommerce logo
WooCommerce

Integration rating: 4.6 (15)

Turn any site into a shop in minutes

Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.

JP

Jamie P.

Youth Worker and Designer

1/2

Integration rating: 3.8 (15)

Smile.io logo
Smile.io

Integration rating: 4.9 (11)

Typeform logo
Typeform

Integration rating: 4.8 (9)

Klaviyo customer support

What do users say about Klaviyo customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Klaviyo customer support.

Widely noted by reviewers, Klaviyo's customer support is responsive, knowledgeable, and quick to address issues via chat or email.

A large number of users appreciate the abundance of helpful resources, live trainings, and educational materials available for support.

Frequently reported by users, the support team is approachable, proactive, and genuinely invested in helping customers succeed.

A minority of users report slow response times, lack of phone support, and inconsistent quality or helpfulness from support staff.

Support options

Chat
Email/help desk
Knowledge base
Faqs/forum

Training options

Webinars
Documentation
Live online
Videos

To see what individual users say about Klaviyo's customer support, check out the review snippets below.

“Klaviyo support team can't be beat, their live chat support members are so so helpful.”

KC

Katie C.

Email Team LEad

“Their customer support is great and willing to find the answers you're looking for, creating test scenarios or flows if needed.”

SM

Silvina M.

Product Director

“No phone support...live chat support is very confusing and they refer to self help a lot.”

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Bill L.

Vice President of Sales and Operations

Klaviyo FAQs

Q. What is Klaviyo used for?

Klaviyo is an all-in-one platform built for B2C companies, with email and SMS marketing, full funnel analytics, and customer service in one solution. Built on customer data capturing every click, purchase, and conversion, Klaviyo powers marketing automation that delivers personalized customer journeys across every channel (email, SMS, RCS, push, WhatsApp, reviews, forms, and ads). Leverage Klaviyo AI to scale personalization and always send the right message at the right time, automatically. Klaviyo AI uses real-time signals and past behaviors to upsell products, find at-risk customers, and forecast lifetime value — then builds the audience, writes the copy, and optimizes delivery to ensure you see the most ROI from your campaigns. Unlike clunky legacy tools or fragmented point solutions, Klaviyo works seamlessly out of the box with 400+ native integrations (including Shopify, WooCommerce, Magento, and more). By unifying your customer data and channel performance in one easy-to-use platform, you can automate workflows, simplify segmentation, and deliver consistent, relevant customer experiences. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers today.

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