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NFON Contact Center
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled solution for omnichannel customer support.
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NFON Contact Center - 2026 Pricing, Features, Reviews & Alternatives
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NFON Contact Center overview
What is NFON Contact Center?
NFON Contact Center is an AI-driven platform that unifies all communication channels—voice, email, web chat, social media, SMS, WhatsApp, and Microsoft Teams*—into one intuitive hub for fast, personalised customer support.
NFON Contact Center integrates CRM, Customer Service Management System, Workforce Optimisation, PCI-DSS payment, and e-commerce tools, providing a true omnichannel experience. Advanced AI enhances workflows with call center cloud technology, intelligent call routing, automated responses, and real-time insights. The cloud-based system offers flexible, scalable tariffs and GDPR-compliant data centers. It also enables users to manage inbound/outbound calls, IVRs, call recording, and chats.
Key benefits of using NFON Contact Center
• AI-Driven Efficiency: Automates repetitive tasks, provides intelligent call routing, and generates real-time insights for faster, personalised support.
• Unified Customer History: Complete communication history available at a glance, ensuring no information is lost.
• CRM and Integrations: Seamlessly connects with existing CRM systems, workforce optimisation, and payment software for streamlined workflows.
• Advanced Reporting: Live KPI tracking, customizable reports, and automated performance updates for data-driven decision-making.
• Scalability and Flexibility: Adjustable user tariffs, cloud-based setup, and Microsoft Teams integration enable effortless expansion.
• Cost-Effective: Reduces hardware dependency and operational costs with cloud telephony and flexible service bundles.
• Secure and Compliant: Hosted in GDPR-compliant, secure data centers to protect customer data.
Starting price
per month
Alternatives
with better value for money
NFON Contact Center’s user interface
NFON Contact Center reviews
Overall rating
4.3
/5
4
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.5/10
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NFON Contact Center's key features
Most critical features, based on insights from NFON Contact Center users:
All NFON Contact Center features
Features rating:
NFON Contact Center alternatives
NFON Contact Center
Starting from
42
/user
Per month
Ringover
Starting from
29
Per month
Zendesk Suite
Starting from
55
Per month
Zoho Desk
Starting from
20
Per month
NFON Contact Center pricing
Pricing plans
Pricing details:
User opinions about NFON Contact Center price and value
Value for money rating:
NFON Contact Center integrations (20)
Integrations rated by users
We looked at 4 user reviews to identify which products are mentioned as NFON Contact Center integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
NFON Contact Center support options
Typical customers
Platforms supported
Support options
Training options
NFON Contact Center FAQs
NFON Contact Center has the following pricing plans:
Starting from: €42.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of NFON Contact Center?
NFON Contact Center has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does NFON Contact Center support?
NFON Contact Center supports the following languages:
Bosnian (Cyrillic), Croatian, Czech, Dutch, English, French, German, Hungarian, Italian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish
Q. Does NFON Contact Center offer an API?
Yes, NFON Contact Center has an API available for use.
Q. What other apps does NFON Contact Center integrate with?
NFON Contact Center integrates with the following applications:
SAP Integration Suite, Zoho CRM, Bullhorn ATS & CRM, WhatsApp, Pipedrive, Microsoft Teams, Freshdesk, Trimble Connect, SugarCRM, Dynamics 365 Customer Voice, Salesforce Commerce Cloud, Oracle Cloud CX, Copper, Redtail CRM, Facebook Business Suite, Salesforce Platform, HubSpot Sales Hub, HubSpot CRM, HubSpot Service Hub, Shopify
Q. What level of support does NFON Contact Center offer?
NFON Contact Center offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat