App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
ProProfs Chat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat software for websites
Table of Contents
Is this product right for your business?
Find out with a
ProProfs Chat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
ProProfs Chat overview
What is ProProfs Chat?
ProProfs chat is a fast and responsive online chat software that enables different business websites offer instant support to their valuable customers and web visitors. With ProProfs live chat software, your support team can resolve queries faster, provide answers of various questions in real time and deal with multiple customers without interrupting their browsing flow. The live support chat software also enables support teams to reduce tickets instantly while enhancing customer response time and their satisfaction levels. With ProProfs, bring assurance to your customers and tell them that you are always around them whenever they need you.
ProProfs chat allows easy options to engage and connect with worthy customers and website visitors in real time by enabling proactive outreach to your customer support team. Your support executive may send proactive chat requests to website visitors and guide them through the sales funnel by using this tool.
ProProfs chat is equipped with topmost features that enable you to reach out customers easily and display right offers to them. This chat platform offers competitive advantage to a business by adding better numbers in sales, conversion rates, and customer engagements.
Key benefits of using ProProfs Chat
Here are some of the reasons why you should choose ProProfs Chat to offer live support. With ProProfs Chat, you can:
* Chat with your customers in the language of their choice.
* Support integration with third party tools such as Microsoft Dynamics CRM, Salesforce, Magento, Shopify, ZenDesk, WordPress, Drupal and more.
* Allow call-back requests when operators are offline.
* Gather feedback with post-chat surveys and capture leads with pre-chat form.
* Chat faster with canned responses.
* Improve the resolution time for incoming customer queries by up to 80%.
* Help customers find answers to their queries with knowledge base integration .
* Monitor support operators’ performance through robust reports.
* Customize your live chat window according to different departments or service pages.
* Track the number of visitors on your site.
* Easily capture leads through pre-chat form.
* Improve your support services through post-chat surveys.
* Chat with your customers anytime, anywhere through mobile app available for iOS and Android devices.
Starting price
per month
Alternatives
with better value for money
ProProfs Chat’s user interface
ProProfs Chat pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about ProProfs Chat?
Reviewers indicate ProProfs Chat helps them deliver responsive customer support, reduce response times, and increase customer satisfaction. They find the support team helpful and responsive, and say the software integrates well with other tools, making it suitable for businesses of various sizes. Some mention the affordable pricing and easy-to-use interface as additional benefits. They appreciate being able to engage customers proactively and manage multiple requests efficiently.
Users report the live chat features are customizable and support real-time visitor monitoring, which helps them target responses and boost sales or leads. They like the analytics, chat history, and ability to handle multiple websites, though some wish for more advanced features like video chat.
Select to learn more
Who uses ProProfs Chat?
Based on 53 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ProProfs Chat's key features
Most critical features, based on insights from ProProfs Chat users:
All ProProfs Chat features
Features rating:
ProProfs Chat alternatives
ProProfs Chat
Starting from
15
/user
Per month
Quickbase
Starting from
35
Per month
Zoho CRM
Starting from
14
Per month
Maximizer CRM
Starting from
65
Per month
ProProfs Chat pricing
Pricing plans
Pricing details:
Live Chat (Enterprise)
No pricing info
Features included:
- 1-Year Chat History
- Custom Proprofs Help Desk and Visitor Tracking
- File Transfer
- Mobile & Desktop App
- Unlimited Chats
- Unlimited Departments
- Unlimited Domains
- Web
User opinions about ProProfs Chat price and value
Value for money rating:
To see what individual users think of ProProfs Chat's price and value, check out the review snippets below.
Tami D.
Vice President of Operations
Anji R.
Software Developer
ProProfs Chat integrations (23)
ProProfs Chat support options
Typical customers
Platforms supported
Support options
Training options
ProProfs Chat FAQs
ProProfs Chat has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of ProProfs Chat?
ProProfs Chat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does ProProfs Chat support?
ProProfs Chat supports the following languages:
Chinese (Simplified), English, French, German, Portuguese, Spanish
Q. Does ProProfs Chat support mobile devices?
ProProfs Chat supports the following devices:
Android, iPad, iPhone
Q. Does ProProfs Chat offer an API?
No, ProProfs Chat does not have an API available.
Q. What other apps does ProProfs Chat integrate with?
ProProfs Chat integrates with the following applications:
OpenCart, Drupal, Adobe Commerce, WHMCS, Zoho CRM, X-Cart, Microsoft Azure, Shift4Shop, WordPress, Nutshell, Salesforce Sales Cloud, SugarCRM, Slack, GetResponse, Highrise, Keap, Mailchimp, Joomla, Shopify, Zendesk Suite
Q. What level of support does ProProfs Chat offer?
ProProfs Chat offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)