Shopper Approved Features

Shopper Approved

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4.84/5 (82 reviews)

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API
Collections Management
Customizable Branding
Dashboard
Email Invitations & Reminders
Feedback Management
Negative Feedback Management
Ratings / Reviews
Real Time Notifications
Reminders
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Response Management
Review Badge Management
Review Generation
Review Monitoring
Review Notification
Review Request
SEO Management
Social Media Monitoring
Social Promotion
Social Sharing
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API
Collections Management
Customizable Branding
Dashboard
Email Invitations & Reminders
Feedback Management
Negative Feedback Management
Ratings / Reviews
Real Time Notifications
Reminders
Reporting/Analytics
Response Management
Review Badge Management
Review Generation
Review Monitoring
Review Notification
Review Request
SEO Management
Social Media Monitoring
Social Promotion
Social Sharing
Website Integration
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Shopper Approved Feature Reviews

25 reviewers had the following to say about Shopper Approved's features:

Keith S.

Third Party Approved Reviews Drive Sales

2020-03-31

We were fortunate to be with Shopper Approved from their beginnings. Since then everyone in our industry has jumped on. They are helpful implementing and helping shape using the product correctly.

Pros

Ease of management and communication interface.

Cons

None, software is easy to use and understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James H. H.

Multiple Experiences - Very Satisfied With ShopperApproved

2018-11-29

We recommend Shopper Approved to our clients, and work directly with SA on integration and directly with clients on using the service.

Pros

The product support is very good - speak to a live person who speaks clearly.

Cons

(I'm not aware of any review management services that have a way to make this happen.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David V.

I approve of Shopper Approved!

2021-08-13

Any issues that arise are promptly addressed. Communication is excellent and working with their team has been a pleasure including [SENSITIVE CONTENT] and others.

Pros

Excellent feature set and robust API. Easy to use UI and administration.

Cons

Would be great if company responses were visible on the cert page. Very important.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas M.

Shopper Approved Experience

2020-07-01

We are providing our customers a platform to help select and shape the quality of products and goods we carry going forward. This is extremely important in a small niche industry like the equestrian world.

Pros

It was easy to implement and provides great feedback from our customers....whether positive or negative.

Cons

The ability to broadcast reviews throughout our other channels like email, social media, etc.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben V.

I Approve Shopper Approved

2020-08-28

Pros

The software is easy to use, and straightforward.

Cons

The Dashboard can be a bit confusing to navigate, and exporting some of the reports can be better done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
William S.

Easy to use, even better support

2020-07-01

The video testimonials are easy, customization of messaging, ease of use in contact a customer should their review warrant it.

Pros

The customer resolution feature is also very nice in that one does not have to contact the customer outside of SA, all the information needed is right there.

Cons

The dashboard is a bit old feeling and could be updated/modernized to make for even easier UX.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Craig M.

Great experience over the course of many years

2021-03-16

Shopper Approved and the subsequent reviews we've received have been crucial to our success in that our clients can see - in real time - thousands of reviews from people just like them.

Pros

It's easy and their back-end interface for the company is easy-to-use.

Cons

The business model that as our number of reviews grows, we continually pay more-and-more vs. just a flat fee per month as the service effectively remains the same.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather E.

Good Review Platform with Some Room for Improvement

2020-07-10

Overall, Shopper Approved is a decent product for the price point. It is very affordable, so we overlook the inconveniences.

Pros

The reviews from Shopper Approved integrate nicely into our site, providing our customers with both overall site reviews and product reviews.

Cons

It would be VERY helpful to be able to tell Shopper Approved that an item has actually shipped, and send out the follow-up email based on actual ship date, rather than based on an overall estimation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Angel G.

Good Product

2020-12-09

I've not had any major issues with their services. They've been responsive with minor issues I've had in the past.

Pros

We've been using this service since Shopper Approved began their company.

Cons

Integration for the product requires someone with programing knowledge. It's becoming more challenging to integrate as a small business

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
LISA G.

Collected many seller reviews over the years

2021-06-29

Overall it's worked well for us. Gather good reviews has helped our business grow. It's a reasonable price compared to other review apps as well.

Pros

They email us for each feedback left.

Cons

Sometimes I don't hear back from customer service when I send a email. So I'm not sure if they worked on a particular issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Afshin Y.

Indispensable to Our Business!

2021-09-09

ShopperApproved is indispensable to our business. With ecommerce companies like ours, especially, we need to prove trust and customer reviews do that!

Pros

It is very intuitive and easy to use and the design and branding is excellent.

Cons

There really isn't anything, other than restrictions that come from Google. But even that is understandable. I really love ShopperApproved, nothing negative to say honestly. It's been great and we've been with them for many, many years!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Trent B.

Excellent website review service

2020-07-01

Customers use it and it gives us great feedback and social proof to help conversion rates.

Pros

We also love how the reviews are sent to us several times per day and it give us timely feedback to see if our website is having issues, or other things that may need to be addressed.

Cons

I'm not sure how to fix this but it is a new feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard B.

Great Review Software

2020-07-01

Pros

You can setup alerts to notify you of reviews that come in at a lower rating than you like giving you the option to reply quickly and resolve any issues.

Cons

Not much to dislike about the software itself. There was a breach a few years ago and ever since that we are pretty wary of embedding the installation script on any page that has sensitive form fields, we opt to exclude those pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie C.

ShopperApproved offers great value

2021-02-18

I have recently had some support tickets regarding payment for services and they were followed up on quickly and effectively.

Pros

We appreciate how easy and affordable it is for us to collect ratings from our customers for our Google Merchant profile.

Cons

There is not a lot that I have to complain about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
katelyn d.

User Friendly

2020-07-01

Pros

Shopper Approved is very user friendly and their support is top notch.

Cons

Access to some of the badges and tiers can sometimes be difficult, but overall I am happy with the service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard B.

Cycle Shop review of Shopper Approved

2021-08-29

The sales, onboarding and support team are super-responsive and really helpful.

Pros

The Customer Care centre is really easy to use.

Cons

Nothing really. Integration was especially easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristina B.

A bit overpriced for what you get out of it

2020-03-20

Pros

It collects honest reviews for products sold online and they are reported to Google.

Cons

Overpriced. The software does not notify you when a customer upload images and when they do, most images are cut from the software and impossible to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Victoria K.

Nice service that helps to improve customers' satisfaction

2021-08-30

This great amount of feedback also helps us to build trust to our brand as we put widgets on our site and ads pages.

Pros

I like the easiness of this tool.

Cons

I wish they have a wider variety of widgets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tristan C.

Shopper Approved is the best review solution for small business

2020-03-20

We wanted an online review service that wasn't run by Don Corleone.

Pros

Too many review services up their prices once you're hooked in, then hold those reviews over your head in a old school mafia protection play.

Cons

The interfaces are a little tricky getting used to, but they are being improved all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason L.

Great Tool For Boosting Ecommerce Websites

2020-06-28

We like the way the survey content and timing can be customized, and we love the ease of install too - just one JS snippet on the order confirmation page is enough to start collecting merchant reviews.

Pros

Easy Install, Decent Configuration Options, Merchant Review Data Syndicated To Google, Good Selection of Widgets to Promote Reviews, Great Tool For Marketing Ecommerce Websites

Cons

Clunky User Interface, Inconsistent Pricing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul H.

Shopper Approved proves its value every day

2020-07-04

It has, without a doubt, helped us to grow our business far beyond what we could have without it.

Pros

The most effective 3rd party review service we've ever used.

Cons

No cons so far that Shopper Approved has not already resolved or is already addressing for us. They are very responsive to our concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Denise B.

Overall, great app & support

2021-05-09

Shopper Approved gave us a means of sharing honest customer comments and reviews with potential customers.

Pros

Competitive cost, interfaces with BigCommerce, good support, Google Authorized aggregator.

Cons

Can't leave review directly from email (it redirects users to a website).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Shopper Approved


It's great you are seeing the comments of your customers with Google Seller Ratings and Reviews and able to display them to the prospects to prove trust and earn the sale more often. We have a team of developers to help, so please reach out to Shopper Approved at support@shopperapproved.com should you ever need additional support with integrations.

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Kevin P.

Took Our Reviews To The Next Level

2020-03-31

The amount of reviews we were able to build up in a short period of time has really allowed customer trust to flourish.

Pros

Easy to use interface that maximized reviews from customers.

Cons

The software could be easier to assign new users and generally switching between modules.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Matts J.

Shopper Approved helps us get more high quality reviews

2020-06-26

Pros

And the survey questions themselves prompt high quality responses that are very useful for business insights.

Cons

The product reviews feature is average, as far the number of reviews it generates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alicia L.

Okay

2021-02-23

It's fine.

Pros

Customers are able to leave reviews. Customer can post pictures.

Cons

Customers may not respond since it's coming from a third party, and not us, so looks like spam.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more