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Miva Pricing, Features, Reviews and Alternatives

Miva product overview

What is Miva?

Miva offers a flexible and adaptable ecommerce platform that evolves with your business, delivering increased revenue, conversion rates, and average order value, with lower overhead costs.

Key benefits of using Miva

  • Drive conversions with automated emails triggered by actions such as abandoned cart, upselling, unique customer offers, and customized wishlists, then use A/B testing to analyze performance and see which combinations and techniques are most effective with customers.

  • Automatically sync and integrate systems for streamlined data and management. Sync products and inventory with current ERP and accounting systems for instant data updates. When products are listed on Amazon, Google Shopping, Ebay, Etsy, and others, inventory and product details are automatically synchronized across all platforms when changes occur.

  • Improve search-engine ranking using Miva's built in SEO best practice tools and frameworks, and utilize indexing and tagging to enhance searchability of products, pages, and content. Users can also integrate Miva with Google Analytics in order to track site traffic, page views, sources and conversions.

  • Accept payments with MivaPay - Miva’s built-in payment service with gateway agnostic tokenization and full customer account wallet support. Also accept payments through Apple Pay, PayPal, Amazon Pay, Payflow, Quickbooks Merchant Services, Authorize.net, and more.

  • Monitor inventory using Miva’s inventory management tools which allow users to track product availability, configure out of stock alerts, monitor ‘in basket’ products and automatically integrate with vendor systems and update stock levels when needed across all platforms.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    24/7 (Live rep)
    FAQs/Forum
    Phone Support

    Training options

    Videos
    Live Online
    Webinars
    Documentation

    Miva pricing information

    Value for money

    4.4

    /5

    82

    Starting from

    No info

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Miva features

    Functionality

    4.6

    /5

    82
    Total Features75 4 categories

    Most valued features by users

    API
    Third Party Integrations
    Reporting/Analytics
    Customizable Templates
    Content Management
    Drag & Drop
    Reporting & Statistics
    Search/Filter

    Functionality contenders

    Miva users reviews

    Overall rating

    4.8

    /5

    82

    Positive reviews

    94%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.39/10
    Rating distribution

    5

    4

    3

    2

    1

    72

    5

    3

    0

    2

    Pros
    I have been talking with Sam Newbold about a new website and he has been more than helpful - very responsive, knowledgeable, and patient. He has been a tremendous asset to me in this new update.

    DM

    Dottie M.

    His directions walked me seamlessly through the pages and all is well. Thank you, Nick, and Miva Merchant had best recognize you for the outstanding customer service pro that you are.

    LV

    Larry V.

    Nick was one of the most professional, helpful, knowledgeable and friendly support techs I have ever had the pleasure to work with. I hope I get to work with Nick again in the future.

    YS

    Yvonne S.

    Cons
    Shopify is deceptive because it advertises low monthly costs to host your business. These fees are just the tip of the iceberg though.

    MR

    Mike R.

    The most frustrating part of miva store is the customization of pages.

    db

    denise b.

    So our images did not blend well with one another which threw the whole design off. The SEO fields are weak.

    dm

    dalia m.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Incredible Ecommerce Tool

    Reviewed 3 years ago

    It's incredibly easy to use. I always suggest new stores to use Miva whenever possible.

    Pros

    Miva is very easy to work with for any online marketer or ecommerce professional. I have worked with them for complex websites and they were able to handle very large sites and very complex rules with no issues.

    Cons

    Getting any third party to integrate with Miva is usually pretty expensive. Other ecommerce platforms like Magento and Shopify have simple apps for integration. The bigger Miva gets, the more this issue will go away. I just wish it would happen now! Integration fees a lot of the time are way too much and make it difficult to add new functionality to my website.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Tried Shopify, Returning to Miva

    Reviewed 6 months ago

    I have hosted my business with Miva for over 20 years. Several years ago, I had a Magento site developed with the intention of switching platforms, but pulled the plug after seeing how slow Magento websites loaded. I just had a Shopify site developed, with the intention of switching platforms, and saving on the monthly fee that Miva charges. Shopify is deceptive because it advertises low monthly...

    Pros

    Miva has impressive tech support, and includes features that Shopify requires monthly subscriptions for. Additionally, Miva let's you choose a credit card processor, which can potentially save you a ton of money vs. Shopify, which requires you to use their processor.

    Cons

    In order to receive a lower cost subscription for Miva, I had to sign a 3 year contract.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Do not waste your money

    Reviewed 6 years ago

    we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many ways. I had to pay a license for each of our staff of $50 per month called a seat license. So if 3 people work on your store concurrently during the day - shipping, customer service, admin-- that is $150 per month additional. Then there is the limit on band width. The more visits, the more you pay....

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Miva Merchant Support

    Reviewed 5 years ago

    We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.

    Pros

    Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.

    Cons

    It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Amazing eCommerce Software

    Reviewed 2 years ago

    One of the best ecommerce software experiences out there.

    Pros

    -Ease of use, allows us to save time onboarding new employees -Flexibility for complex implementations is present -Very developer-friendly platform -Plugin implementation is easy and the selection is outstanding -Customer support has been top-notch, nothing to complain about there -Has improved our efficiency, especially so w/ the sync of ShipWorks

    Cons

    To be nitpicky, there are some tasks within Miva that seem to be made harder than they should be. Miva is constantly being updated, so we've seen positive changes in a number of these areas - so have to credit them for that. The upgrades might add a little bit of difficulty to the learning curve, but overall we enjoy those updates.

    Miva FAQs and common questions

    Miva has the following pricing plans:
    Pricing model: Subscription


    Miva has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Miva supports the following languages:
    English


    Yes, Miva has an API available for use.


    Miva integrates with the following applications:
    Authorize.net, Cloudflare, PayPal, Google Analytics, Zentail, FedEx Ship Manager, QuickBooks Online Advanced, Infor ERP, Signifyd, DesktopShipper, ShipBob, Avalara, Easyship, Sifted Logistics Intelligence (LI), NetSuite, Freestyle Solutions, Pushnami, TaxJar, Wordpress, PowerReviews, ShipRush, Shipwire, ShipStation, accessiBe, Klaviyo, Microsoft Dynamics SL, Algolia, Kount, LiveChat, Sendlane, Ordoro, Amobee, SkuVault, Celigo, Yotpo, Stamps.com, LiveHelpNow, ChannelAdvisor, Affirm, Kustomer, Mailchimp, Braintree, Trustpilot, Zinrelo, AdRoll, Salesforce App Cloud, OneTrust, Zendesk


    Miva offers the following support options:
    Knowledge Base, Email/Help Desk, 24/7 (Live rep), FAQs/Forum, Phone Support

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