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Miva Pricing, Features, Reviews and Alternatives

Miva product overview

What is Miva?

Miva offers a flexible and adaptable ecommerce platform that evolves with your business, delivering increased revenue, conversion rates, and average order value, with lower overhead costs.

Key benefits of using Miva

  • Drive conversions with automated emails triggered by actions such as abandoned cart, upselling, unique customer offers, and customized wishlists, then use A/B testing to analyze performance and see which combinations and techniques are most effective with customers.

  • Automatically sync and integrate systems for streamlined data and management. Sync products and inventory with current ERP and accounting systems for instant data updates. When products are listed on Amazon, Google Shopping, Ebay, Etsy, and others, inventory and product details are automatically synchronized across all platforms when changes occur.

  • Improve search-engine ranking using Miva's built in SEO best practice tools and frameworks, and utilize indexing and tagging to enhance searchability of products, pages, and content. Users can also integrate Miva with Google Analytics in order to track site traffic, page views, sources and conversions.

  • Accept payments with MivaPay - Miva’s built-in payment service with gateway agnostic tokenization and full customer account wallet support. Also accept payments through Apple Pay, PayPal, Amazon Pay, Payflow, Quickbooks Merchant Services, Authorize.net, and more.

  • Monitor inventory using Miva’s inventory management tools which allow users to track product availability, configure out of stock alerts, monitor ‘in basket’ products and automatically integrate with vendor systems and update stock levels when needed across all platforms.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Knowledge Base
    24/7 (Live rep)
    FAQs/Forum
    Phone Support

    Training options

    Videos
    Live Online
    Webinars
    Documentation

    Miva pricing information

    Value for money

    4.3

    /5

    84

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Miva features

    Functionality

    4.4

    /5

    84

    Total features

    47

    4 categories

    Most valued features by users

    Third Party Integrations
    API
    Content Management
    Reporting/Analytics
    Reporting & Statistics
    Customizable Templates
    Access Controls/Permissions
    Drag & Drop

    Functionality contenders

    Miva users reviews

    Overall Rating

    4.7

    /5

    84

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.37/10
    Rating distribution

    5

    4

    3

    2

    1

    73

    5

    3

    0

    3

    Pros
    Nick was one of the most professional, helpful, knowledgeable and friendly support techs I have ever had the pleasure to work with. I hope I get to work with Nick again in the future.
    I have been using Miva Merchant for over ten years and I want to say how happy I am with the program, the support, and the consistency of excellent customer service.
    I have been talking with Sam Newbold about a new website and he has been more than helpful - very responsive, knowledgeable, and patient. He has been a tremendous asset to me in this new update.
    Cons
    Shopify is deceptive because it advertises low monthly costs to host your business. These fees are just the tip of the iceberg though.
    The most frustrating part of miva store is the customization of pages.
    So our images did not blend well with one another which threw the whole design off. The SEO fields are weak.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Incredible Ecommerce Tool

    Reviewed 4 years ago

    It's incredibly easy to use. I always suggest new stores to use Miva whenever possible.

    Pros

    Miva is very easy to work with for any online marketer or ecommerce professional. I have worked with them for complex websites and they were able to handle very large sites and very complex rules with no issues.

    Cons

    Getting any third party to integrate with Miva is usually pretty expensive. Other ecommerce platforms like Magento and Shopify have simple apps for integration. The bigger Miva gets, the more this issue will go away. I just wish it would happen now! Integration fees a lot of the time are way too much and make it difficult to add new functionality to my website.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Tried Shopify, Returning to Miva

    Reviewed 2 years ago

    I have hosted my business with Miva for over 20 years. Several years ago, I had a Magento site developed with the intention of switching platforms, but pulled the plug after seeing how slow Magento websites loaded. I just had a Shopify site developed, with the intention of switching platforms, and saving on the monthly fee that Miva charges. Shopify is deceptive because it advertises low monthly...

    Pros

    Miva has impressive tech support, and includes features that Shopify requires monthly subscriptions for. Additionally, Miva let's you choose a credit card processor, which can potentially save you a ton of money vs. Shopify, which requires you to use their processor.

    Cons

    In order to receive a lower cost subscription for Miva, I had to sign a 3 year contract.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Miva has been a Disaster for us

    Reviewed 4 months ago

    Terrible we have been failing as a business and its all because of Mivas functions. Switched to shopify and our sales are improving massively.

    Pros

    I cant say I liked anything. Their backend is so hard to function. They don't update any of their user guides and don't want to help.

    Cons

    Its almost impossible to use without a full time web disgner

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Miva

    Reviewed 4 months ago

    The benefits of Miva are seeing in real time when the customer is ordering online and what they are ordering.

    Pros

    I liked the inventory tracking, revenue tracking and the automated emails that Miva generates.

    Cons

    Sometimes the automated email to customers doesn't work so the customer gets no order confirmation.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Miva Merchant Support

    Reviewed 6 years ago

    We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.

    Pros

    Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.

    Cons

    It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.

    Miva FAQs and common questions

    Q. What type of pricing plans does Miva offer?

    Miva has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of Miva?

    Miva has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Miva support?

    Miva supports the following languages:
    English


    Q. Does Miva offer an API?

    Yes, Miva has an API available for use.


    Q. What other apps does Miva integrate with?

    Miva integrates with the following applications:
    Authorize.Net, Cloudflare, PayPal, Google Analytics 360, Zentail, FedEx Ship Manager, QuickBooks Online Advanced, Infor Cloud ERP, Signifyd, DesktopShipper, ShipBob, Avalara, ShipWorks, Easyship, Sifted Logistics Intelligence (LI), NetSuite, Freestyle Solutions, PushNami, TaxJar, WordPress, PowerReviews, ShipRush, Flxpoint, Shipwire, ShipStation, accessiBe, Klaviyo, Algolia, Kount, CyberSource, LiveChat, Sendlane, Ordoro, Amobee, SkuVault, Aptos Retail Merchandising, Celigo Integrator.io, Yotpo, Stamps.com, LiveHelpNow, ChannelAdvisor, Affirm, Narvar, Kustomer, Mailchimp, Braintree, SafeOpt, Trustpilot, Zinrelo, AdRoll, Salesforce Platform, OneTrust, Zendesk


    Q. What level of support does Miva offer?

    Miva offers the following support options:
    Email/Help Desk, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

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