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SysAid
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled ITSM platform for businesses of all sizes
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SysAid - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
SysAid overview
What is SysAid?
SysAid is an ITSM software platform that enhances IT service delivery. It features AI Agents, AI-powered chatbots, workflow automation, and asset management. SysAid's AI Copilot aids IT agents by categorizing and routing tickets, providing case summaries and sentiment analysis. The AI chatbot, available via chat, email, and Microsoft Teams, offers quick answers for end-users, ensuring a consumer-grade support experience. SysAid's workflow automation streamlines processes like employee onboarding and incident management, facilitating seamless task completion and scalability. The asset management feature integrates with the service desk, providing IT teams with data to resolve issues. SysAid offers insights into team performance with data summaries, forecasts, and recommendations, enabling IT leaders to make informed decisions. SysAid's blend of AI features, automation, and asset management makes it a comprehensive ITSM solution.
Who uses SysAid?
Reviews for SysAid come from a wide variety of industries, including Information Technology and Services (15% of reviewers), Hospital & Health Care (8%), and Financial Services (6%). The most frequent use case for SysAid cited by reviewers is help desk support (65% of reviewers).
What do users say about SysAid pricing?
Most reviewers indicate that SysAid delivers strong value for money due to its affordability, comprehensive features, and flexible support. However, some users report high costs for small teams, confusing licensing, and a short free trial.
What are the most popular integrations for SysAid?
The SysAid integration most frequently cited by reviewers is Microsoft Teams, a meeting product rated 4.7 out of 5 for its integration with SysAid.
Starting price
Pros & Cons
Assistance
Workflow
Flexibility
Reliability
Analytics
Capabilities
SysAid’s user interface
SysAid pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about SysAid?
Users say SysAid streamlines IT support and ticket management, offering strong automation, customization, and asset tracking that help teams resolve issues efficiently. They appreciate its centralized self-service portal, flexible workflows, and detailed reporting, which improve productivity and user satisfaction across departments. Most find implementation straightforward and value the cost-effectiveness for mid-sized organizations.
Reviewers report occasional bugs, slow response times from support, and limitations in reporting and advanced customization. They note some features require technical expertise to configure, and pricing can be high for small teams or advanced modules. Some feel the user interface and admin controls could be more intuitive.
Select to learn more
Who uses SysAid?
Based on 501 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
SysAid's key features
Most critical features, based on insights from SysAid users:
All SysAid features
Features rating:
SysAid awards
SysAid alternatives
SysAid
Starting from
No pricing info
Zendesk Suite
Starting from
39
Per month
LiveChat
Starting from
24
Per month
TeamSupport
Starting from
45
Per month
SysAid pricing
Pricing plans
Pricing details:
Help Desk
No pricing info
Features included:
- SysAid Copilot
- Incident Management
- Self-Service Portal
- Service Catalog
- Asset Management
- Reporting and Analytics Escalation policies Remote control
- Reporting and Analytics
- Escalation policies
- Remote control
ITSM
No pricing info
Features included:
- ITIL Package
- Workflow Automation
- Third-Party Integrations
- Company management
- Advanced SLA
Enterprise
No pricing info
Features included:
- Unlimited Automation Rules
- Unlimited Custom Columns
- Enterprise Premium Service
User opinions about SysAid price and value
Value for money rating:
Of 35 reviews that provide robust commentary on SysAid's price and value, 71% mention it in a positive light.
Most reviewers indicate that SysAid offers good value for money, highlighting its cost-effectiveness, affordability, and comprehensive feature set. They appreciate that it provides a robust IT solution at a reasonable price, making it accessible for various organizations, including schools. Users find the software's customization options and support structure beneficial without incurring hefty annual subscriptions. However, some users report that the pricing can be high for small teams and certain markets, with additional costs for add-ons and extra users. They also mention that the licensing pricing can be confusing and that the free trial period is too short.
, and
To see what individual users think of SysAid's cost and value, check out the review excerpts below.
Myles G.
IT Service Desk Team Leader
SysAid integrations (46)
Integrations rated by users
We looked at 501 user reviews to identify which products are mentioned as SysAid integrations and how users feel about them.
Integration rating: 4.7 (7)
“We utilize Teams on a daily basis and felt it added value and simplicity to end users to submit a ticket via Teams. ”
“It has helped with a faster resolutions as collaboration with the users through the teams has been seemless”
“The use of the SysAid chat bot has made tracking of request and incidents very easy to use for my users.”
Michael S.
Senior Helpdesk Technician
Integration rating: 4.5 (4)
“its allows us sync our users to the SysAid platform and make it easy for them to open and track their requests on incidents”
Yusuf A.
Information Security Specailist
Integration rating: 5.0 (3)
Integration rating: 4.0 (3)
Integration rating: 4.5 (2)
Integration rating: 4.5 (2)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
SysAid support options
Typical customers
Platforms supported
Support options
Training options
SysAid FAQs
SysAid has the following pricing plans:
Free Trial: Available | (No Credit Card required)
Q. What are the benefits of using SysAid?
• Employees can receive assistance much faster, reducing mean time to resolution (MTTR) for support requests.
• Administrators are able to resolve complex issues more quickly, improving overall response times.
• The intuitive interface and conversational self-serve experience enable employees to access support at any time through their preferred channels.
• Improved employee satisfaction (CSAT) scores are achieved through exceptional self-service options.
• IT administrators and service management leaders are able to focus on strategic tasks and projects, rather than routine support requests.
• Employees are not required to wait for responses and can maintain their workflow, resulting in fewer interruptions.
•Productivity is optimized across the organization due to faster issue resolution and streamlined support processes.
Q. Who are the typical users of SysAid?
SysAid has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations
Q. What languages does SysAid support?
SysAid supports the following languages:
Chinese (Simplified), English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish
Q. Does SysAid support mobile devices?
SysAid supports the following devices:
Android, iPad, iPhone
Q. Does SysAid offer an API?
Yes, SysAid has an API available for use.
Q. What other apps does SysAid integrate with?
SysAid integrates with the following applications:
Google Chat, Nagios XI, YouCanBook.me, Jira, TeamViewer, Site24x7, WhatsApp, Zapier, Docusign, Google Workspace, Lansweeper, Trello, Pingdom, Microsoft Teams, Jotform, SolarWinds Service Desk, OneLogin, Harvest, Okta, Slack, PagerDuty, Microsoft 365, Typeform, Qlik Sense, Workato, QuickBooks Online, Nagios Core, monday.com, Microsoft Intune, Google Calendar, Twilio, Asana, Microsoft Power BI, New Relic, Shopify
Q. What level of support does SysAid offer?
SysAid offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)
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