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SysAid

Cloud-based AI ITSM & ESM platform for all sizes

Table of Contents

Is this product right for your business?

Find out with a

SysAid - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

SysAid overview

Based on 522 verified user reviews

What is SysAid?

By industry, SysAid reviewers are most commonly professionals in information technology and services (15%). The most frequent use case for SysAid cited by reviewers is help desk (65% of reviewers).

What are the most popular integrations for SysAid?

The SysAid integration most frequently cited by reviewers is Microsoft Teams, a meeting product rated 4.7 out of 5 for its integration with SysAid.

Starting price

89per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Incident Management

Customization

User Interface

Reporting

Limited and complex reporting

SysAid’s user interface

Ease of use rating:

4.5

(522)

SysAid reviews

Overall rating

4.5

522

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.86/10

Rating distribution

337

145

Pros

“The platform has helped us improve the way we manage IT support by streamlining ticket management, automating routine tasks, and providing useful reporting for monitoring performance. While there are areas that could be improved, such as the user interface and navigation, it has been a reliable solution that supports our day-to-day service desk operations.”

Toluwalope O.

Data Analyst

“Features such as categorization, urgency level, priority, due dates, and impact assessment help communicate the severity and importance of each request, enabling teams to respond appropriately and within expected timelines.”

Andy B.

Data Engineer

“I am a helpdesk user and sysAid helps me maintain control and tracking of each ticket generated without loss of information and order.”

Oscar C.

Analist

Cons

“The only minor drawback is that the advanced reporting module has a steeper learning curve than the rest of the software. While the data is comprehensive, it takes some time to train staff on how to build highly customized, non-standard dashboards for different departments.”

Victor G.

Jefe de IT

“The interface can feel a bit outdated and clunky, making navigation less smooth.”

PRINCESS G.

Performance Management

“This can make navigating tickets or updating details slightly frustrating.”

Christopher E.

ICT Support Technician

Who uses SysAid?

Based on 522 verified user reviews.

Company size

Enterprises

Midsize Businesses

Small Businesses

Top industries

Information Technology and Services

Banking

Financial Services

Telecommunications

Others

Use cases

Help Desk

IT Management

IT Ticketing Systems

ITSM

Knowledge Base

SysAid's key features

Most critical features, based on insights from SysAid users:

Alerts/Notifications

4.6

(48)

Reporting/Analytics

4.3

(56)

Access controls/permissions

4.4

(39)

Collaboration tools

4.0

(5)

Approval process control

4.8

(4)

Third-Party integrations

4.4

(5)

All SysAid features

Features rating:

4.5

(522)

Access controls/permissions

4.4

(39)

Activity dashboard

4.2

(6)

Activity tracking

(0)

AI copilot

(0)

AI summarization

(0)

Alerts/Escalation

4.5

(101)

Alerts/Notifications

4.6

(48)

Analytics

4.0

(1)

API

4.7

(3)

Approval process control

4.8

(4)

Asset lifecycle management

4.6

(8)

Asset tracking

4.5

(6)

Assignment management

(0)

Audit management

(0)

Audit trail

(0)

Automated responses

4.3

(4)

Automated routing

4.4

(37)

Availability management

4.6

(8)

Bandwidth monitoring

(0)

Barcode/Ticket scanning

(0)

Benchmarking

(0)

Business process automation

4.0

(1)

Capacity management

(0)

Change management

4.4

(9)

Chatbot

(0)

Chat/Messaging

5.0

(1)

Client portal

(0)

CMDB

(0)

Collaboration tools

4.0

(5)

Commenting/Notes

(0)

Compliance management

4.0

(1)

Compliance tracking

(0)

Configurable workflow

4.3

(3)

Configuration management

4.3

(4)

Contract/License management

(0)

CPU monitoring

(0)

Customer database

(0)

Customer support

(0)

Customizable branding

4.4

(17)

Customizable fields

4.8

(8)

Customizable forms

4.7

(3)

Customizable reports

4.1

(16)

Customizable templates

4.6

(7)

Dashboard

4.4

(5)

Dashboard creation

(0)

Data import/export

4.2

(22)

Data visualization

(0)

Document storage

4.5

(45)

Drag & drop

(0)

Email alerts

5.0

(2)

Email management

4.4

(50)

Email templates

(0)

Event logs

(0)

Feedback management

(0)

Full text search

4.4

(9)

Generative ai

(0)

Help desk management

4.5

(43)

Incident management

4.7

(51)

Interaction tracking

4.6

(52)

Inventory management

4.7

(10)

Issue auditing

(0)

Issue management

(0)

Issue scheduling

(0)

Issue tracking

(0)

IT asset management

4.2

(20)

IT asset tracking

(0)

IT reporting

4.5

(13)

IT risk management

(0)

Knowledge base management

4.6

(68)

Knowledge management

4.9

(10)

License management

4.0

(2)

Live chat

(0)

Localization automation

(0)

Macros/Templated responses

3.5

(2)

Maintenance management

5.0

(1)

Mobile access

3.8

(35)

Monitoring

(0)

Multi-Channel communication

5.0

(1)

Multi-Language

(0)

Network monitoring

4.1

(15)

No-Code

(0)

Patch management

4.5

(16)

Performance metrics

(0)

Performance monitoring

(0)

Prioritization

4.7

(24)

Problem management

4.6

(12)

Procurement management

(0)

Project management

(0)

Real-Time chat

4.1

(22)

Real-Time monitoring

4.7

(16)

Real-Time notifications

4.6

(57)

Real-Time reporting

4.0

(1)

Real-Time updates

(0)

Recurring issues

(0)

Release & deployment

(0)

Release management

4.3

(3)

Remote access/control

3.8

(60)

Remote access & monitoring

(0)

Remote monitoring & management

(0)

Reporting/Analytics

4.3

(56)

Reporting & statistics

4.7

(29)

Resource allocation & planning

(0)

Role-Based permissions

3.7

(3)

Rules-Based workflow

(0)

Scheduled/Automated reports

(0)

Self service portal

4.5

(57)

Server monitoring

4.3

(16)

Service catalog

(0)

Service history

(0)

Service level agreement (sla) management

4.4

(63)

Service Reporting

5.0

(2)

Service request management

(0)

Single sign on

(0)

Social media integration

(0)

SSL security

1.0

(1)

Status tracking

(0)

Supplier management

5.0

(1)

Support ticket management

4.6

(78)

Support ticket tracking

4.6

(28)

Surveys & feedback

3.0

(1)

Tagging

(0)

Task management

4.5

(38)

Task progress tracking

(0)

Templates

(0)

Third-Party integrations

4.4

(5)

Ticket management

4.7

(151)

Uptime reporting

(0)

User management

3.7

(3)

Visual analytics

(0)

Workflow automation

(0)

Workflow configuration

4.7

(3)

Workflow management

4.3

(35)

SysAid alternatives

SysAid

4.5

(522)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

LiveAgent

4.7

(1.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Freshservice

4.6

(795)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.4

Customer Support

4.6

Freshdesk

4.5

(3.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

SysAid pricing

Value for money rating:

4.5

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Professional

/user

Per month

Features included:

SysAid Copilot
Incident Management
Self-Service Portal
Service Catalog
Asset Management
Reporting and Analytics Escalation policies Remote control
Reporting and Analytics
Escalation policies
Remote control
ITIL Package
Workflow Automation
Third-Party Integrations
Advanced SLA

Enterprise

No pricing info

Features included:

SysAid Copilot
Incident Management
Self-Service Portal
Service Catalog
Asset Management
Reporting and Analytics Escalation policies Remote control
Reporting and Analytics
Escalation policies
Remote control
ITIL Package
Workflow Automation
Third-Party Integrations
Advanced SLA

User opinions about SysAid price and value

Value for money rating:

4.5

(522)

To see what individual users think of SysAid's price and value, check out the review snippets below.

Toluwalope O.

Data Analyst

Andy B.

Data Engineer

SysAid integrations (23)

Integrations rated by users

We looked at 522 user reviews to identify which products are mentioned as SysAid integrations and how users feel about them.

Microsoft Teams

Integration rating: 4.8 (18)

Microsoft 365

Integration rating: 4.6 (9)

Microsoft Azure

Integration rating: 4.0 (6)

Microsoft Power BI

Integration rating: 4.8 (6)

Microsoft Entra ID

Integration rating: 5.0 (4)

OneLogin

Integration rating: 4.7 (4)

SysAid customer support

What do users say about SysAid customer support?

Customer support rating:

4.5

We analyzed verified user reviews to identify positive and negative aspects of SysAid customer support.

Widespread user sentiment highlights SysAid's fast, attentive, and knowledgeable support team, especially during migrations and onboarding.

A number of users appreciate the prompt responses, clear solutions, and proactive follow-up from both sales and technical support.

Multiple users value the availability of live chat, helpful documentation, and ongoing training provided by support staff.

A limited number of users report slow response times, difficulty reaching support, and inconsistent agent helpfulness, especially post-implementation.

Support options

Email/help desk

Faqs/forum

Phone support

Knowledge base

Chat

24/7 (live rep)

Training options

Webinars

In person

Documentation

Live online

Videos

To see what individual users say about SysAid's customer support, check out the review snippets below.

“The customer support provided by SysAid is helpful and responsive, particularly when dealing with technical inquiries.”

Borja R.

IT Consultant

“During the migration activity of the SysAid platform and the update of its components and versions I could notice an excellent accompaniment from the support and customer service area, they sent me guidance documents and the advisors were always attentive to solve my questions and requirements for this reason I give it the highest rating, very good service”

Junnys S.

TI ADMINISTRATOR

SysAid FAQs

Q. Who are the typical users of SysAid?

SysAid has the following typical customers:
Mid-size Business, Large Enterprises, Small Business

These products have better value for money

Q. What is SysAid used for?

Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.

Q. Does SysAid support mobile devices?

SysAid supports the following devices:
iPad, iPhone, Android

Q. What level of support does SysAid offer?

SysAid offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)