Tidio Reviews

Pros
Chatbot integration in mobile with live chat

Cons
the first sep in setting welcome message to client

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Cons
Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Rating breakdown

Likelihood to recommend: 7/10

Pros
The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons
1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Rating breakdown

Pros
Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Cons
Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Cons
I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Rating breakdown

Likelihood to recommend: 10/10

Pros
+ Easy + Beautiful + Beautiful + Looks great + Multiple features + Awesome support + Regularly updating

Cons
- Not having ability to remove powered by-logo

Rating breakdown

Likelihood to recommend: 10/10

Pros
Tidio gets the job done. The free version is all I needed and if that changes, the paid version will add the extra benefits.

Cons
No complaints; free version does everything I need.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It packs an incredible number of features even in the free plan, which is not something you see in most chat tools. Their design is spot-on and the chatbots are powerful and easy to create.

Cons
It should have a stronger integration with Facebook Messenger, namely enabling users to use Tidio with their Facebook account (not having to write their email).

Rating breakdown

Likelihood to recommend: 9/10

Pros
The Chat Bots are not the easiest to set up as advertised, but the Customer Support, namely [SENSITIVE CONTENT HIDDEN], is fantastic. They helped me set up the bots according to my needs and that was the main goal.

Cons
No solutions in the software offered when an error message appears in setting up a chat bot. Also, there is no way to automatically assign all chats to a single user like me. Tidio is on the right track, but there are tweaks to be made. There is no phone support, but luckily, [SENSITIVE CONTENT HIDDEN] made up for it in his excellent service. It's the only reason I did not go to another platform.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The app is very easy to setup and use. It also comes with an iOS app which allows our team to respond to customer queries on the move - very important and gives great flexibility.

Cons
The app appearance needs more customisation options in order that it can blend better with chosen website 'look and feel'.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

Cons
Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it!

Rating breakdown

Likelihood to recommend: 10/10

Pros
This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Cons
Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.

Cons
- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat. In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey... Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt! So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

Cons
I can find anything to complain about it apart from not having it for the last 10 years

Rating breakdown

Likelihood to recommend: 10/10

Pros
By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not. Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating

Cons
Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I have come across many software tools which are dynamic and can be plugged in your website but Tidio has proven its best capability. The best part of this tool is its dynamic nature and easy plugin that is available on Wordpress platform. Also, secondly, the android application makes things much easier and simpler and as soon as someone visits on the website and go on the chat menu option, we get a message and thus we can interact with the interested visitor instantly.

Cons
Huh! not much here as it comes with the free limited accessibility which makes one to use it free of cost. Simple and easy to use...

Rating breakdown

Likelihood to recommend: 9/10

Pros
Tidio is extremely easy to set up on your website, and it allows you to offer a chat / live customer service & support system on your website for a very reasonable fee. The front-end and back-end interfaces are both extremely well made and pleasant to use.

Cons
I don't think there is anything I dislike about Tidio.

Rating breakdown

Likelihood to recommend: 10/10

Pros
every option is very useful and very user friendly.

Cons
i think the notification sound is no need when we already on that chat.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We loved the design, how easy it is to use, the admin back end as well. In addition, it's very easy to set it up with a Wordpress website and our website visitors love using it to chat with us !

Cons
There isn't anything specific that I disliked about Tidio.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Tidio is a software chat platform and tool that you can add on to your website and chat with the visitors. The best part of this tool is its user-friendly nature and doesn't require any learning curve to use this tool. Also, secondly the automation of the chat system makes this software much efficient and robust.

Cons
It is a basic tool for chat management. However, I think it lacks few other functions like taking survey after the chat is over.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Saves so much time for customer support. Customers love that we get right back to them. They're one click away. Much better than using email or phone support.

Cons
Nothing really. Great service. It has saved us many hours on support calls.

Rating breakdown

Likelihood to recommend: 10/10

Pros
You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really great for our business and capturing leads as we sleep with the auto-bot. Have enjoyed creating various automations to save us time answering FAQ's. Thanks!

Cons
Not a big deal but I would like a different icon for "visitors" and "contacts" as they look too similar at a glance - or if they were not side by side perhaps it would be better....I'm always accidentally clicking on the wrong one.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use, lightning fast from web to mobile. Easy instaltion. Nice UX interface. FREE plan has a LOT options. For serious web sites and companyies very reasonable price.

Cons
For now NONE:) I have to list some flaws but there is none for now.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Price Features (live chat, bots, real time website user presence) Customer support Developing quickly and introducing new features Lightweight Easy to implement

Cons
Mobile app for Android needs some improvements to match the web interface functionality.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use chat plugin. Integration with our WordPress website was seamless. Carried out live chats and also "had" the option of letting users send a message when offline (We moved away from Tidio when this offline chat was taken away)

Cons
Not too many that we could think of. Had most of the features that we needed. But since having the offline chat was of high importance to us, we decided to move away from Tidio.

Rating breakdown

Likelihood to recommend: 8/10