Tidio Reviews

Pros
I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.

Cons
- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat. In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Plain and Simple- Tidio is always open for business. We use Tidio to stay connected with our customers day or night. During the work day, we keep the Tidio chat open, allowing us to respond to questions in real time. After hours, Tidio continues to accept and forward questions to us so that we can answer as we can. Big point- occasionally, we've needed minor techical support and have found the Tidio crew to be very helpful and timely.

Cons
The mobile app is slightly lacking in functionality. Perfectly addequite for correspondance with customers , but not quite robust enough to make any major adjustments to the interface and such. All in all, this is certainly not a deal breaker.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons
1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Rating breakdown

Pros
Easy to use chat plugin. Integration with our WordPress website was seamless. Carried out live chats and also "had" the option of letting users send a message when offline (We moved away from Tidio when this offline chat was taken away)

Cons
Not too many that we could think of. Had most of the features that we needed. But since having the offline chat was of high importance to us, we decided to move away from Tidio.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Allows you to jump in to providing customer chat easily. Integrates with Facebook Messenger too so I don't have to go there to check and respond to messages separately from my customer service chats.

Cons
They used to show me the URL of the page that the user was on but now that's a paid upgrade which is unfortunate. Admin interface can be buggy,

Rating breakdown

Likelihood to recommend: 8/10

Pros
VERY easy to set up. Start taking chats right away. Fully customizable. You can even set up a separate page on your website for your live chat to live.

Cons
Users have to enter email address to initiate chat.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I am using the free tool currently for some of my websites and it works perfectly. The IOS app is great, this way you can receive live notifications and chat with customers from wherever you are. The auto messaging helps out when your not available, especially helpful when not having 24/7 customer service. The free tool is great

Cons
Totally understandable however the free version is limited in some ways. Still, I couldn't ask for more options as in my case the free subscription is already sufficient.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We have been using Tidio Chat on our website. it has been a great tool to speak with customers and answer any question they have rather than them calling us. The app for your phone is great too because I can answer customer questions outside of work hours.

Cons
It can be difficult to get into another users conversation if needed to but that would be the only con.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Very easy to set up and integrate with your website. We've seen an increase in sales due to this channel. Customer support is great.

Cons
Doesn't have all the bells and whistles that other tools offer

Rating breakdown

Likelihood to recommend: 9/10

Pros
I know there are different levels and you can pay more for more options, but the free version works very well for our small e-commerce site. It makes it look like we're more than a mom and pop shop, but it's easy for us to use!

Cons
I sometimes have issues with the mobile app keeping me logged in and I have missed messages in the past. I can't verify that this is a problem with their software, or my phone, though.

Rating breakdown

Pros
Incredibly easy to setup and integrate with Shopify. This program has been instrumental in using it only a few weeks, it helps us easily answer and automate customer questions and gives them an instant chat window on our website for instant access. This has already removed the barrier of communication with our clients that can answer questions, and we can manage in the Tidio desktop app!

Cons
Nothing bad to say at all right now. This software is great and already showing it's worth to us! May have other feedback later, but for now, it's great!

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use, not a lot of fluff. Everything is completely customization and the screen display I prefer over any other app I have tried for my website. I had a lot more guests initiating in conversation when using Tidio then the app I currently use.

Cons
I have switched over to LiveChat recently from Tidio only because I felt like the users that Tidio said were live weren't actually "live". I would like to go back to Tidio if I could find an answer as to whether the pinging they use is accurate. E.I. Tidio says I have 20 live guests but when I switched over to LiveChat the number is really none or a low amount and LiveChat has confirmed their pinging is very accurate.

Rating breakdown

Likelihood to recommend: 8/10

Pros
- Really great, modern-looking design - Offers all the basic functionality in the free version - Mobile app and desktop app - Easy-to-craft automations

Cons
- I preferred the online/offline mode, right now it's not available, anymore - The desktop app sometimes doesn't remember my login and password

Rating breakdown

Likelihood to recommend: 8/10

Pros
It's free. If you don't have a lot of money to invest in the online chat for your website this tool was made for you. Easy to implement, free to start - what else to ask for ? The support is very reactive, normally you have your answer in less that 5 min. I integrate this chat on my prestashop website and it took me less that 30 min to do all the settings.

Cons
There is no native module for prestashop. You need to install the module that allows you to integrate a javascript in your header. It was easy, but still, it would have been easier if they have a prestashop module.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of Use Frequent update of features and components Intuitive Chat a Features

Rating breakdown

Likelihood to recommend: 10/10

Pros
It really easy to use, it allows you to maintain more than one chat at a time and still have the other chats opened.

Cons
It is very limited in regarding the interactions you can do with a client.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The tool is easy to use. It offers the option to create your own templates Also it give you the option to be more active by giving messages to the user through the live chat button which is good for promotions and campaigns. The reporting option is very important as it allows you to keep a track of our statistics and other users as well

Cons
The templates option is not the most attractive nor user-friendly one. It doesn't allow you to snooze or close tickets which makes the inbox a bit messy

Rating breakdown

Likelihood to recommend: 6/10

Pros
Class product, excellent n user friendly UI, top notch customer services, prompt support and amazing people. Don't waste time by searching its alternatives, your website definitely need this product. Tidio the great.

Cons
Just missing tickiting system. Nothing else.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Affordability. It looks great. Very straightforward user interface.

Cons
Sometimes notifications don't go to my phone. Not sure why, but I am continuing to troubleshoot.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Very attractive and highly customizable chat widget that like to customers.

Cons
For developers, it might not be the easiest to find the API documentation aspects you need, but it is actually there and support team is always happy to assist.

Rating breakdown

Likelihood to recommend: 10/10

Pros
There is so many Live chat systems out there, for me this is the best. Its so easy to setup and integrate into a website that was built in any platform. Really awesome stuff.

Cons
Well because i am using the free version, i can only have one operator. A second operator is paid but overall this is a good choice.

Rating breakdown

Likelihood to recommend: 10/10

Pros
A lot of features not seen in more expensive chat solutions. Love the mobile app and integration to other popular small business cloud services

Cons
A little buggy at times and widget is slow to load on the web site. Customer service is on and off as they respond quickly but the agents are not all professional.

Rating breakdown

Likelihood to recommend: 8/10

Pros
1.Best UI 2. Very fast. 3. Very good price compare with other company in this industry 4. Lots of feature 5. Best chat bot I have used more then 5 chat application already and I would say that this is the best in the market.

Cons
I personally did not face any issue till now. They need small small improvements but still it is understandable because they are new.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The interface is similar to other live chats, so its easy to use. The price is fine too.

Cons
Using the chat frequently, sometimes there were bugs from which the chat stops.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Tidio is very easy to set-up and you can automate tailored responses for your customers. At a cost of zero [You pay for some premium features], you can't go wrong

Cons
I personally don't like the fact that you need to input your email before chatting on a website, it feels like you are about to spam the customer. Also very prone to bugs

Rating breakdown

Likelihood to recommend: 7/10