Tidio Reviews

Tidio

Communicator for businesses. live chat, messenger and email

4.6/5 (45 reviews)

Daniel Scott

Pretty Good, some little glitches

Used daily for 1-2 years
Reviewed 2018-12-10
Review Source: Capterra

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.

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Tidio

Communicator for businesses. live chat, messenger and email

Anonymous

Keeps us connected 24/7

Used daily for 2+ years
Reviewed 2018-11-30
Review Source: Capterra

Plain and Simple- Tidio is always open for business. We use Tidio to stay connected with our customers day or night. During the work day, we keep the Tidio chat open, allowing us to respond to questions in real time. After hours, Tidio continues to accept and forward questions to us so that we can answer as we can. Big point- occasionally, we've needed minor techical support and have found the Tidio crew to be very helpful and timely.

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Tidio

Communicator for businesses. live chat, messenger and email

Dominick private

Looks great on the outside but features not fully completed

Used daily for 1-2 years
Reviewed 2017-12-12
Review Source: Capterra

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

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Tidio

Communicator for businesses. live chat, messenger and email

Anonymous

useful Live chat option for your website

Used daily for 1-2 years
Reviewed 2018-06-19
Review Source: GetApp

Easy to use chat plugin. Integration with our WordPress website was seamless. Carried out live chats and also "had" the option of letting users send a message when offline (We moved away from Tidio when this offline chat was taken away)

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Tidio

Communicator for businesses. live chat, messenger and email

Kevin Watson

Good entry level chat system

Used daily for 1-2 years
Reviewed 2018-11-16
Review Source: Capterra

Allows you to jump in to providing customer chat easily. Integrates with Facebook Messenger too so I don't have to go there to check and respond to messages separately from my customer service chats.

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Tidio

Communicator for businesses. live chat, messenger and email

Crystal Ignatowski

Start Taking Chats Right Away

Used daily for less than 6 months
Reviewed 2017-01-25
Review Source: Capterra

We found Tidio Chat after our current live chat software got buggy. Tidio chat was super easy to install with a Wordpress plugin, we were able to start taking chats right away. There is a lot of design functionality available, you can change it to match your brand, etc. The one thing we didn't like was that users had to enter their email address to chat with you. We found that deterred people from initiating a conversation. Eventually, we ended up going back to our original live chat software, but if we ever need to switch to another one, Tidio is top of our list.VERY easy to set up. Start taking chats right away. Fully customizable. You can even set up a separate page on your website for your live chat to live.

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Tidio

Communicator for businesses. live chat, messenger and email

Tim Vernooij

The best chat tool for your website on the market.

Used weekly for 1-2 years
Reviewed 2018-10-04
Review Source: Capterra

The best chat tool plugin for my WordPress websites. I am using the free tool currently for some of my websites and it works perfectly. The IOS app is great, this way you can receive live notifications and chat with customers from wherever you are. The auto messaging helps out when your not available, especially helpful when not having 24/7 customer service. The free tool is great

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Tidio

Communicator for businesses. live chat, messenger and email

Sarah Dugdale

Great for customer communication

Used daily for 6-12 months
Reviewed 2018-11-01
Review Source: Software Advice

We have been using Tidio Chat on our website. it has been a great tool to speak with customers and answer any question they have rather than them calling us. The app for your phone is great too because I can answer customer questions outside of work hours.

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Tidio

Communicator for businesses. live chat, messenger and email

Jonathan Koop

Perfect for getting started with customer chat

Used daily for 1-2 years
Reviewed 2018-12-13
Review Source: Capterra

Very easy to set up and integrate with your website. We've seen an increase in sales due to this channel. Customer support is great.

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Tidio

Communicator for businesses. live chat, messenger and email

Bridget Bredenkamp

Can't believe how great this is for zero cost.

Used weekly for 1-2 years
Reviewed 2018-03-12
Review Source: Capterra

I know there are different levels and you can pay more for more options, but the free version works very well for our small e-commerce site. It makes it look like we're more than a mom and pop shop, but it's easy for us to use!

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Tidio

Communicator for businesses. live chat, messenger and email

Brandon Loyche

Tidio is wonderful!

Used daily for less than 6 months
Reviewed 2018-07-20
Review Source: Capterra

Instant communication and even automated messages with customers. A direct chat box on our website which is inviting and easy to find for any questions. Incredibly easy to setup and integrate with Shopify. This program has been instrumental in using it only a few weeks, it helps us easily answer and automate customer questions and gives them an instant chat window on our website for instant access. This has already removed the barrier of communication with our clients that can answer questions, and we can manage in the Tidio desktop app!

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Tidio

Communicator for businesses. live chat, messenger and email

Kellsie Smith

Great for the most part..

Used daily for less than 6 months
Reviewed 2017-06-12
Review Source: Capterra

Very easy to use, not a lot of fluff. Everything is completely customization and the screen display I prefer over any other app I have tried for my website. I had a lot more guests initiating in conversation when using Tidio then the app I currently use.

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Tidio

Communicator for businesses. live chat, messenger and email

Mateusz Pliszka

A really nice and well-designed free live chat

Used daily for 6-12 months
Reviewed 2017-12-20
Review Source: GetApp

- Really great, modern-looking design - Offers all the basic functionality in the free version - Mobile app and desktop app - Easy-to-craft automations

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Tidio

Communicator for businesses. live chat, messenger and email

Anonymous

Good tool to start with an online chat

Used daily for less than 6 months
Reviewed 2018-05-29
Review Source: Capterra

It a less than 30 min a have a fully operational chat on my websiteIt's free. If you don't have a lot of money to invest in the online chat for your website this tool was made for you. Easy to implement, free to start - what else to ask for ? The support is very reactive, normally you have your answer in less that 5 min. I integrate this chat on my prestashop website and it took me less that 30 min to do all the settings.

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Tidio

Communicator for businesses. live chat, messenger and email

Owen George

Discover a chat application with a dedicated team aimed at staying at top

Used daily for 6-12 months
Reviewed 2016-07-18
Review Source: Capterra

Since Discovering Tidio our conversions are up and as our feedback has been received and put into action we feel like we are listened to Ease of Use Frequent update of features and components Intuitive Chat a Features

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Tidio

Communicator for businesses. live chat, messenger and email

Jose Asdrubal Mendez

User-friendly

Used daily for 6-12 months
Reviewed 2018-09-25
Review Source: Capterra

It really easy to use, it allows you to maintain more than one chat at a time and still have the other chats opened.

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Tidio

Communicator for businesses. live chat, messenger and email

Esteban Ramirez

Good Live chat tool

Used daily for less than 6 months
Reviewed 2018-07-25
Review Source: GetApp

The tool is easy to use. It offers the option to create your own templates Also it give you the option to be more active by giving messages to the user through the live chat button which is good for promotions and campaigns. The reporting option is very important as it allows you to keep a track of our statistics and other users as well

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Tidio

Communicator for businesses. live chat, messenger and email

Asfandyar Ali

Never seen such professionalism

Used daily for free trial
Reviewed 2018-10-27
Review Source: Capterra

Class product, excellent n user friendly UI, top notch customer services, prompt support and amazing people. Don't waste time by searching its alternatives, your website definitely need this product. Tidio the great.

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Tidio

Communicator for businesses. live chat, messenger and email

Devon Spittle

Most affordable chat for small business

Used other for 2+ years
Reviewed 2018-12-05
Review Source: Capterra

Affordability. It looks great. Very straightforward user interface.

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Tidio

Communicator for businesses. live chat, messenger and email

Ariel Vallese

Simple and powerful

Used weekly for 1-2 years
Reviewed 2018-12-10
Review Source: Capterra

Very attractive and highly customizable chat widget that like to customers.

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Tidio

Communicator for businesses. live chat, messenger and email

Pershanthen Moodley

Tidio for me, is the best integratable live chat systems for websites out there.

Used weekly for 6-12 months
Reviewed 2018-02-13
Review Source: Capterra

It enable Developers to easily integrate live chat into websitesThere is so many Live chat systems out there, for me this is the best. Its so easy to setup and integrate into a website that was built in any platform. Really awesome stuff.

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Tidio

Communicator for businesses. live chat, messenger and email

Vicky Laughren

A great service for small businesses

Used daily for less than 6 months
Reviewed 2018-05-10
Review Source: Capterra

Lots of features, easy to integrate and use chat. Great value for money, especially with the mobile apps.A lot of features not seen in more expensive chat solutions. Love the mobile app and integration to other popular small business cloud services

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Tidio

Communicator for businesses. live chat, messenger and email

Mohan K

Best chat product in the world.

Used daily for less than 6 months
Reviewed 2018-12-07
Review Source: Capterra

1.Best UI 2. Very fast. 3. Very good price compare with other company in this industry 4. Lots of feature 5. Best chat bot I have used more then 5 chat application already and I would say that this is the best in the market.

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Tidio

Communicator for businesses. live chat, messenger and email

Anonymous

Easy to use

Used daily for less than 6 months
Reviewed 2018-09-20
Review Source: Capterra

The interface is similar to other live chats, so its easy to use. The price is fine too.

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Tidio

Communicator for businesses. live chat, messenger and email

Femi Akinsulire

Essential Plugin

Used other for 6-12 months
Reviewed 2018-10-08
Review Source: Software Advice

Tidio is very easy to set-up and you can automate tailored responses for your customers. At a cost of zero [You pay for some premium features], you can't go wrong

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Tidio

Communicator for businesses. live chat, messenger and email