Tidio Reviews

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best...

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Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's...

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Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!

The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.

The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.

Hi there! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements.

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that...

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Its simple and easy to use and set up for the developer.

The prices are a bit expensive I would say for smaller businesses. Have you consider a discount for first 2-3 months of paying for tidio for new users?

Hi Seweryn! Thank you very much for your kind review :) It's great to hear that you like Tidio so far. Your feedback is very important to us. If you'd like to discuss any matters regarding your subscription, please reach out to us via our live chat, or send us an email to support@tidio.net, and we'll look int it :)

The possibility of connecting other business chats such as Messenger or Instagram offers incredible possibilities in order to give attention to your potential customers. In addition, the price is affordable for all its functionalities.

The most complex thing is getting it to be properly integrated into a small business as a central customer service tool

Hi Raúl! Thank you very much for your review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements. Let us know if you need any assistance with integrating Tidio, and we'll be more than happy to help.

I love how much our customer service quality improved after acquiring this software.

It can get laggy sometimes, but it could easily be an issue with the computer or internet connection.

Hi Dinelson! Thank you very much for taking the time to leave your kind review :) We really appreciate your feedback. Let us know in case you need any assistance.

Live chat is very responsive, Alerting system to new leads, Customizing the workflow is super easy and very fun to use. All around a great chat bot and one of the cleanest operating systems out there. Lastly is the support team - SUPER responsive and helpful to show where I was going wrong. Highly Recommended

Nothing at present, We did hit the chatbot limit very fast but support helped me sort my issues and reset my limit for the month as we hit it in like 1 week.

Hi Matt! Thank you very much for taking the time to share your thoughts, and leave such a kind review :) Let us know in case you need any assistance in the future.

the titio software is very beautiful with its adjustable colors according to the site. easy to install and to use it allows me to discuss directly with the customers present on the site in order to provide them more information

honestly this software covers all my needs and the only concern I have is just the price which I find a bit high

Hi Raoul! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements.

The ease of incoming chats and being able to target users on page with instant message via bots or user.

The visitor section seems a little slow on showing where users are.

Hi Sam! Thank you very much for taking the time to leave your kind review:) It means a lot to us!

All positive. All positive. All positive. All positive.

No cons with this application. No cons..

Hi James! Thank you very much for your kind review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio.

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install. I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

Hello Thank you so much for the review! We really appreciate the feedback you provided. We are working on an upgraded version of the Permissions for the operators, so you should be able to have better control over your users soon. Once again thank you for your kind words and have a nice day

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them. Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

The only thing I would add are integrations with apps like WhatsApp and Telegram.

Hi there, Thank you so much for the review! We recently established a new developers team responsable for new dedicated channels such as WhatsApp, so we hope to expand the pool in the future. Thank you once again!

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in. Oh, and can't forget to mention that we also got to integrate it with our HubSpot account. Amazing, right?

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing. Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Hi there, Thank you so much for a thorough review! We are very proud that you like our product so much! Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation. If anything, we're here for you! :)

I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it!

Hi there Seth, Thank you for an exquisite review. I'm thrilled that you found Tidio so useful for your business. If you have any questions regarding Tidio - don't hesitate to reach out to our Support team at support@tidio.net or via our live chat on www.tidio.com. We would love to get the perfect score here and change the "unspecified" rate to 5 stars :-)

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Thank you very much for the review! You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-) Have a great day!

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

Thank you so much for your review! :)

Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

I really can't think of any complaints. Tidio does the job very well.

Thank you so much for the review! It motivates us very much, so thank you for the kind words :)

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

Hello there! Maciek from Tidio Support here We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :) Have a great day and stay safe!

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer. I can view the pages the user has browsed, can automate chats with the bots to get conversions. Everything works as intended.

The only things I can say is the lack of Twitter support to Tidio and more customising the bot actions.

Hello! I'm Maciek from Tidio Support We are always happy to read such reviews as yours! Every day we try to best ourselves in order to provide you with the best product we can. I can assure you, that the features you are looking for are coming :) We are working on additional integrations like Whatsapp, Instagram, and also Twitter. Our Chatbots are also constantly growing and improving! We can't wait to provide you with new features we are currently working on. Hope you have a great experience with Tidio!

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.

Hi there John, thank you for an excellent review. Feel free to contact our world-class support team - I'm confident they will be happy to help you out and answer all of your potential Tidio questions :-) Have a great day!

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Hi there! Thank you so much for your review! We are happy to hear that you are finding our product to be easy to use. As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :) Have a nice day and stay healthy!

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat. In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Hi there, Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business. Thank you for helping us grow!

A chatbot that hands off to a live person was critical.

Can't think of any yet but I will update if I find any.

Hi there, Thank you very much for your kind words! We are proud to be a part of your business.

I have used several other online chat providers but Tidio is the most comprehensive program out there. There mobile app is a game changers!

Nothing! I haven't found any cons as of yet.

Hi there! Maciek from Tidio Support here Thank you so much for the 10s across the board. The fact that you were not able to find any cons is a great indicator that we are going in the right direction with our product. I will make sure to forward the kudos to Dawid too! Have a nice day and take care