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Top Rated Call Center Software with Support Ticket Management in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Support ticket management tracks incoming and outgoing tickets, prioritizes tasks, merges duplicates, and routes tickets to specific inboxes. It centralizes communication, monitors productivity, and generates reports for efficient customer service operations. Our reviewers in call center software rated this feature as important.

5 Best Call Center Software with Support Ticket Management

Product
User rating
Starting price
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Salesforce Service Cloud logo
4.5
(810)
25
per user/per month
visit website

See other top Call Center products with support ticket management

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Call Center software category. They also needed to have sufficient reviews about support ticket management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for support ticket management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,247)
Key Features
Call Center Management4.6
Call Logging4.6

User insights about the support ticket management feature

Users report that LiveAgent's support ticket management is user-friendly and efficient. They appreciate the automated ticket routing, unique ticket IDs, and the ability to assign and track tickets easily. Reviewers highlight the integration with Exchange and the collaboration tools. The detailed reporting and centralized ticket management improve overall support processes.
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“The support ticket is essential for this LiveAgent and they designed this very well. We can clearly see what is the status of each ticket, assign it to different users and mark it as solved with a couple of clicks.”
Verified reviewer profile picture

Miguel D.

Desarrollo de nuevos negocios

“I like that it has its own unique ID for every ticket created making it easy for tracking the status of each ticket.”
MG

Marion G.

CEO/Owner

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,747 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,678)
5(2,270)
Key Features
Call Center Management4.6
Call Logging4.5

User insights about the support ticket management feature

Reviewers emphasize Zendesk Suite's support ticket management for its ease of use, customization, and efficient tracking. They appreciate the ability to prioritize, categorize, and assign tickets, as well as the integration with other tools. Users find the system intuitive, with helpful macros and detailed reporting, enhancing overall customer support.

See related user reviews

“As a former Client Care employee, we used to handle online tickets and customer requests through Zendesk, it allowed us to handle by priority and forward requests that needed upper management attention and to work effectively as a team”
TA

Tayeb A.

Client Care Specialist

“With features like ticket prioritization, categorization, and assignment, support teams can manage their workload more efficiently. Agents can focus on high-priority tickets first, ensuring that urgent issues are addressed quickly.”
JI

Jahidul I.

Finance

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,065 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Zoho Desk logo

Zoho Desk

Reviews Sentiment
 
 
 
1-2(21)
3-4(883)
5(1,304)
Key Features
Call Center Management4.5
Call Logging4.7

User insights about the support ticket management feature

Reviewers indicate Zoho Desk's support ticket management is efficient and user-friendly. They appreciate the ability to categorize tickets, monitor their status, and communicate via multiple channels like Instagram, WhatsApp, and Facebook. Users find it easy to create, track, and resolve tickets, enhancing customer satisfaction and internal efficiency. Integration with other software is also valued.
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“Zoho follows an ominichannel ticketing system which collects support tickets from other channels and easily organize them in a single interface.”
SS

Sheha S.

Business Development Coordinator

“Support ticket management allows us to efficiently provide service to all the customers, and internal employees by examining the ticket to every service inquiry. With the support ticket management of Zoho desk we can chat with the customer and with the ticket raiser through Instagram, whatsapp and Facebook also.”
Verified reviewer profile picture

Dnyanoba M.

Deputy Manager

Starting price
20per user /
per month
visit website
Pros and Cons based on 2,208 verified reviews
Verified reviewer profile picture

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Call Center Management4.4
Call Logging

User insights about the support ticket management feature

Reviewers appreciate Freshdesk's support ticket management for its automation capabilities, ease of use, and efficient tracking. They value the ability to prioritize and categorize tickets, manage them via mobile, and generate configurable reports. Users find the integration with other platforms helpful and the system's customizability beneficial for streamlining support operations.
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“The support ticket management is very important , for starters the AI called Freddy will help you organize your tickets on who's going who you give it to what field where they need to go to the work at what kind of work they need to do it's wonderful you keep up with it you know what project needs to be done you know when it gets done the customers reviews are on it so you know exactly how it went. Just this feature support ticket management is highly recommended it keeps me organized.”
BR

Bradley R.

Owner

“Freshdesk's support ticket management feature is very helpful for our team to manage and respond to customer support tickets, this feature allows us to assign, prioritize, and track tickets in a very effective way.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Salesforce Service Cloud logo

Salesforce Service Cloud

Reviews Sentiment
 
 
 
1-2(15)
3-4(325)
5(470)
Key Features
Call Center Management4.6
Call Logging4.5

User insights about the support ticket management feature

Users find Salesforce Service Cloud's support ticket management highly customizable and efficient. They highlight the ease of creating and managing tickets, integrating with other tools, and automating processes. Reviewers appreciate the ability to track and reassign tickets, manage cases by queues, and the overall user-friendly interface.

See related user reviews

“Salesforce makes it easy to create and manage tickets. We have integrations with our other tools that help to automate the population of tickets and the movement of information to and from the development and product management teams”
AS

Alex S.

Head of Integrations

“Ticket management support, allows activities and tasks to be tracked and controlled effectively and quickly, and Salesforce made it easy for us to use this feature, which helped us a lot in the work of the organization.”
AM

Aseel M.

Account

Starting price
25per user /
per month
visit website
Pros and Cons based on 810 verified reviews

Comprehensive client tracking

Enhanced team collaboration

Effective client management

Efficient tracking management

Insightful dashboard analytics

High cost concerns

Slow performance speed

Frequent technical issues

Complex user management

See pros and cons details

Other Top Rated Call Center Software with Support Ticket Management in 2026

LiveAgent logo

LiveAgent

Category Leaders

Multichannel customer care solution with an AI chatbot

visit website
LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

visit website
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.

Read more about 3CX

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
JustCall logo

JustCall

AI-Powered Customer Communication for Sales & Support Teams

visit website
With JustCall, deliver 24/7 support, centralize interactions across channels, help agents work smarter with AI, and drive resolutions.

Read more about JustCall

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony has been redesigned for the cloud.

Read more about Zoho Desk

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Read more about Talkdesk

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 free CRM, contact and call center software used by over 12 million companies. 100% free for unlimited users. Cloud and open source.

Read more about Bitrix24

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
Gladly logo

Cloud-based customer service platform

Gladly unifies voice, IVR, and AI into one seamless platform built to modernize call centers and drive loyalty at scale.

Read more about Gladly

Users also considered
Glassix logo

One inbox, countless smiles

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

Read more about Glassix

Users also considered
TenFold logo

Have better customer conversations

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

Read more about TenFold

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
UJET logo
Category Leaders

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Read more about UJET

Users also considered
Bright Pattern logo

Cloud Contact Center Software with Embedded AI

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

Read more about Bright Pattern

Users also considered
Kustomer logo

Modern Customer Service Software For Customer-First Brands

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Read more about Kustomer

Users also considered
Dialshree logo

Cloud-based contact center solution

DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

Read more about Dialshree

Users also considered
Zingtree logo

Build interactive decision trees that guide your teams.

Zingtree lets you create, deploy and analyze live agent scripts

Read more about Zingtree

Users also considered
FluentStream logo

Streamline Your SMB Communication Needs with FluentStream

Cross-channel business communications for the modern business

Read more about FluentStream

Users also considered
Sprinklr logo

Social media management, analytics & strategy planning.

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered
Ameyo logo

All-in-one Contact Center Software

An all-in-one customer interaction suite powering over a billion interactions worldwide

Read more about Ameyo

Users also considered

Key features for Call Center software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Center Management: Reviewers value the efficient handling of call queues, real-time agent monitoring, and the ability to customize call routing and reporting for improved customer service and productivity. 94% of reviewers rated this feature as important or highly important.
  • Call Logging: Users highlight the importance of detailed call logs for tracking, analyzing, and improving agent performance, and ensuring comprehensive customer interaction records. 92% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers emphasize the ability to listen to live calls, assess agent performance, and provide real-time feedback as crucial for maintaining high service standards and effective training. 90% of reviewers rated this feature as important or highly important.
  • Call Recording: Users appreciate the ability to record calls for compliance, quality assurance, and training purposes, with easy retrieval and analysis of recorded interactions. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers find reporting and analytics essential for monitoring call center performance, understanding customer interactions, and making data-driven decisions to enhance service quality. 89% of reviewers rated this feature as important or highly important.
  • Automatic Call Distribution: Reviewers value the intelligent routing of calls to the most appropriate agents, ensuring efficient handling of customer inquiries and reducing wait times. 87% of reviewers rated this feature as important or highly important.