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Top Rated Complaint Management Software with Support Ticket Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Support ticket management centralizes and streamlines the handling of customer complaints, allowing teams to track, assign, and prioritize tickets efficiently. It ensures timely communication, enhances collaboration, and improves overall customer satisfaction. Our reviewers in complaint management software rated this feature as important.

4 Best Complaint Management Software with Support Ticket Management

  • Freshdesk
  • Zoho Desk - Highest rated for support ticket management
  • Zendesk Suite
  • LiveAgent

See other top Complaint Management products with support ticket management

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the complaint management software category. They also needed to have sufficient reviews about support ticket management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for support ticket management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Freshdesk logo

Freshdesk

4.5
(3.3K)
visit website

User insights about the support ticket management feature

Users report that Freshdesk's support ticket management is simple and effective. They highlight the ease of tracking, organizing, and prioritizing tickets. Reviewers appreciate the automation features, such as routing tickets to the appropriate agent and providing canned responses. They find the integration with various platforms and the ability to manage tickets from a unified workspace valuable. The customizable workflows, dashboards, and reporting tools are also noted as helpful for improving productivity and customer satisfaction.
“This tool helps a lot in terms of tracking all the numbers of tickets coming in and out. It's easier for the supervisor to see if there were tickets that needs to be prioritize. Service Level can be manage easily coz of freshdesk. ”
DM

Donna M.

Trainer

“Freshdesk's support ticket management feature is very helpful for our team to manage and respond to customer support tickets, this feature allows us to assign, prioritize, and track tickets in a very effective way.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Complaint Management key features coverage

Freshdesk offers 4 out of the 5 key features for Complaint Management software identified by reviewers:

Corrective and Preventive Actions (CAPA)
Access Controls/Permissions4.4
Real-Time Notifications4.6
Live Chat4.4
Issue Tracking4.6

Pros and cons based on 3,395 verified reviews

59% of users rated Freshdesk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Cons:

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoho Desk logo

Zoho Desk

4.5
(2.2K)
visit website

User insights about the support ticket management feature

Reviewers appreciate Zoho Desk's support ticket management for its ease of use and functionality. They highlight capabilities like quick acknowledgment, solution tracking, and seamless integration with other software. Users find the dashboard overview and reporting features valuable for monitoring ticket status and improving customer service. They also mention the convenience of raising tickets and the ability to manage tickets through various channels like email, chat, and social media. The omnichannel ticketing system and customizable views enhance the overall user experience.
“Support ticket management allows us to efficiently provide service to all the customers, and internal employees by examining the ticket to every service inquiry. With the support ticket management of Zoho desk we can chat with the customer and with the ticket raiser through Instagram, whatsapp and Facebook also.”
Verified reviewer profile picture

Dnyanoba M.

Deputy Manager

“Zoho follows an ominichannel ticketing system which collects support tickets from other channels and easily organize them in a single interface.”
SS

Sheha S.

Business Development Coordinator

Complaint Management key features coverage

Zoho Desk offers 4 out of the 5 key features for Complaint Management software identified by reviewers:

Corrective and Preventive Actions (CAPA)
Access Controls/Permissions4.3
Real-Time Notifications4.5
Live Chat4.4
Issue Tracking4.7

Pros and cons based on 2,208 verified reviews

59% of users rated Zoho Desk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,208 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Cons:

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo

Zendesk Suite

4.4
(4K)
visit website

User insights about the support ticket management feature

Reviewers highlight Zendesk Suite's support ticket management for its intuitive interface and extensive customization options. They appreciate the ability to track, prioritize, and resolve tickets efficiently. Users find the unified dashboard helpful for monitoring team performance and customer insights. They also value the integration with other tools and the use of macros to automate processes. The system's ability to handle a high volume of tickets and its user-friendly design are frequently mentioned as key strengths.
“Support ticket management is important in Zendesk Suite because it allows agents to easily track and manage tickets which can then help them efficiently provide the support needed by the customers. ”
RM

Rhayne M.

Program Support I

“Support ticket management in Zendesk Suite is important for efficiently handling and tracking customer inquiries, ensuring timely responses, and delivering effective customer support services.”
AJ

Angel J.

HMIS Operations Manager

Complaint Management key features coverage

Zendesk Suite offers 4 out of the 5 key features for Complaint Management software identified by reviewers:

Corrective and Preventive Actions (CAPA) --
Access Controls/Permissions
Real-Time Notifications4.4
Live Chat4.3
Issue Tracking4.7

Pros and cons based on 4,066 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,066 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

LiveAgent logo

LiveAgent

4.7
(1.7K)
visit website

User insights about the support ticket management feature

Reviewers indicate that LiveAgent's support ticket management is user-friendly and efficient. They appreciate the detailed tracking, unique ticket IDs, and the ability to assign and solve tickets quickly. Users find the integration with Exchange and automated ticket routing helpful. They also value the centralized ticket management, which reduces mess and improves coordination. The feature's ease of use, even for small companies, and the ability to collaborate on tickets are frequently mentioned as beneficial aspects.
“The support ticket is essential for this LiveAgent and they designed this very well. We can clearly see what is the status of each ticket, assign it to different users and mark it as solved with a couple of clicks.”
Verified reviewer profile picture

Miguel D.

Desarrollo de nuevos negocios

“I like that it has its own unique ID for every ticket created making it easy for tracking the status of each ticket.”
MG

Marion G.

CEO/Owner

Complaint Management key features coverage

LiveAgent offers 5 out of the 5 key features for Complaint Management software identified by reviewers:

Corrective and Preventive Actions (CAPA)5.0
Access Controls/Permissions4.5
Real-Time Notifications4.6
Live Chat4.8
Issue Tracking5.0

Pros and cons based on 1,748 verified reviews

71% of users rated LiveAgent 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,748 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Cons:

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Complaint Management Software with Support Ticket Management in 2026

Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

visit website
Freshservice is a multi-channel solution to resolve issues raised by users with powerful automation capabilities to categorize, prioritize and assign issues

Read more about Freshservice

Users also considered
InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

visit website
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based complaint management software that helps businesses resolve complaints across email, web, phone, chat, and social media.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

Read more about Zoho Desk

Users also considered
Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Avochato logo

Avochato

SMS texting and live chat for sales, support & ops teams

visit website
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

Read more about Avochato

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

LiveAgent is a web-based complaint management solution. It helps businesses manage customer interactions via multi channel support tickets. This help desk software is a leader in delivering excellent customer service and customer satisfaction.
Start with a 1 month free trial, no credit card required

Read more about LiveAgent

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is a customer service and engagement platform capable of resolving issues via rules-based chatbots (Flows) and AI agentic customer support. Tidio also let's you chat live with your customers and manage complaints from a centralized hub.

Read more about Tidio

Users also considered
TeamSupport logo
Category Leaders

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

Users also considered
JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Apptivo logo

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

Read more about Bitrix24

Users also considered
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Customers need to communicate with your team when they run into potential issues. Offering live chat for teams of agents with conversation history, Facebook and email Integration, a contact form, and much more, Smartsupp delivers very powerful tools built for complaint management and customer care.

Read more about Smartsupp

Users also considered
CXone Mpower logo
Category Leaders

Cloud-based contact center software

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Read more about CXone Mpower

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.

Read more about XM for Customer Experience

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a complaint management solution that enables support, sales, and account management teams to solve customer inquiries at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

Users also considered
Vtiger CRM logo
Category Leaders

All-in-one CRM for small businesses

Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams.

Read more about Vtiger CRM

Users also considered
Gladly logo

Cloud-based customer service platform

Gladly helps brands turn complaints into loyalty with fast, personalized support and AI-assisted resolution across every channel.

Read more about Gladly

Users also considered
Issuetrak logo

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Read more about Issuetrak

Users also considered
Missive logo

Collaborative inbox for teams

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered
Supportbench logo

The Only AI Customer Support Platform

Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Read more about Supportbench

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

Hiver is a modern AI customer service platform built for fast-moving teams. Teams can track tickets, use AI and automations for faster triage, deflect common questions with a built-in knowledge base, and improve performance with analytics.

Read more about Hiver

Users also considered
HelpDesk logo
Category Leaders

Ticketing software for effortless customer support

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

Read more about HelpDesk

Users also considered
LogMeIn Resolve logo

Cloud-based remote support solution for SMBs

Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Read more about LogMeIn Resolve

Users also considered

Key features for Complaint Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Corrective and Preventive Actions (CAPA): Users find CAPA modules helpful for tracking and managing deviations, ensuring compliance, and identifying trends to prevent recurring issues. 96% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers value the ability to customize access based on roles, ensuring security and compliance while maintaining workflow efficiency. 95% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users appreciate real-time notifications for keeping teams informed about ticket status changes, enhancing responsiveness to customer inquiries. 95% of reviewers rated this feature as important or highly important.
  • Live Chat: Reviewers highlight live chat for providing real-time customer support, improving customer satisfaction, and reducing reliance on email communication. 91% of reviewers rated this feature as important or highly important.
  • Issue Tracking: Users emphasize issue tracking for monitoring and addressing problems, preventing recurrence, and ensuring compliance and quality control. 88% of reviewers rated this feature as important or highly important.