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Top Rated Customer Service Software with Freshdesk

Last updated: October 2026

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61 software options

Stonly logo

Cloud-based knowledge management and decision tree software

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Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

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Zendesk Suite logo

AI powered customer service across all channels

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Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

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ScreenConnect logo

Remote meeting platform for resolving customers' queries

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

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Yonyx logo

Decision tree driven Interactive guides for customer service

Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

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KnowledgeOwl logo

Knowledge base and documentation software

Knowledge base software with AI-powered search and customer-first design. Empowers teams and customers with instant answers. Granular access controls and analytics reduce call times, boost resolution rates, and create seamless support experiences.

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LiveChat logo

AI-based live chat for customer support and sales teams

Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

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Textline logo

Cloud-based plug-and-play text messaging software

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

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Playvox logo

WEM Software for customer service teams.

Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

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Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is your chat hub for web, mobile and messaging support. Switch to a better method of customer support. For your customers, support agents, sales reps and managers.

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Pipefy logo

Cloud-based no-code workflow automation for enterprises

Centralize and connect the whole customer journey in one place and improve satisfaction with a customer-centric CS operation with Pipefy.

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Unless logo

The AI Customer Agent for regulated Europe

Unless is the AI Customer Agent for regulated European businesses. One agent runs the entire customer journey, acquisition, retention, expansion, and support, on EU-hosted models with a per-decision audit trail built in.

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Zendesk QA logo

Support Quality Assurance Platform

Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.

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servis.ai logo

Powerful, easy-to-use BOMP your whole team will love.

FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues and reduce the need for future inquiries.

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Whatfix logo

Accelerate Digital Adoption

Whatfix empowers your users to self-serve their queries and get deep understanding into the product to ultimately help you reduce cost of managing support

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UJET logo

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

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Acquire logo

Multi-channel Customer Communication Platform

Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.

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LiveHelpNow logo

Help desk and live chat solution for customer service

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

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Reecall logo

Making every conversation a source of growth

Customer service and inbound call automation with conversational AI and Intelligent Virtual Assistant.

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ZIWO logo

API Based cloud contact center software with CRM Integration

ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR.

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elevio logo

Self-service support & customer education platform

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

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CustomerGauge logo

Customer experience management platform for B2B companies

CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place, a program can be up and running much faster than comparable in-house programs.

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SanCCS logo

Attain the Best Call Center Solutions by SAN Softwares.

SAN Softwares also deeply believes in clarifying the queries raised by their valuable customers. Therefore, its Customer Service genuinely pays attention to the issue raised by its customers and believes in solving it quickly.

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My AskAI logo

Create an AI chatbot for your Customer Support.

Add an affordable AI customer support chatbot to your site and cut your support tickets by 79% overnight.

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ViaDialog logo

Cloud CCaaS platform for omnichannel customer service

Cloud-based CCaaS platform unifying voice, chat, email, SMS, and video with AI automation for omnichannel contact centers.

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Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

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