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Top Rated Review Management Software with Negative Feedback Management in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Negative feedback management allows businesses to address customer concerns promptly, improve satisfaction, and maintain reputation. It provides tools to monitor, respond, and resolve issues quickly, preventing negative reviews from impacting public perception. Our reviewers in review management software rated this feature as important.

3 Best Review Management Software with Negative Feedback Management

  • Birdeye - Highest rated for negative feedback management
  • Trustpilot
  • Broadly

See other top Review Management products with negative feedback management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the review management software category. They also needed to have sufficient reviews about negative feedback management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for negative feedback management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Birdeye logo

Birdeye

4.7
(701)
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User insights about the negative feedback management feature

Users report that Birdeye's negative feedback management allows them to address customer complaints quickly and efficiently. They appreciate the ability to customize auto replies and manage responses confidentially. Reviewers indicate that Birdeye helps redirect negative conversations offline and provides tools to prevent negative reviews from being publicized. They find the platform helpful for resolving issues before they are published and for improving customer interaction skills. However, some users mention the need for better integration within the Birdeye dashboard for managing client reviews.
“It allows us the chance to resolve an issue with customer that we may not have known existed otherwise. Improve customer interaction skills and resolve any mechanical issues.”
LB

Lisa B.

Book Keeper

“You have the ability to respond to consumers and to not publicize reviews under a certain criteria.”
PS

Patty S.

Branch manager

Review Management key features coverage

Birdeye offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Request4.6
Review Monitoring4.7
Review Notification4.6
Response Management4.6
Dashboard4.5

Pros and cons based on 701 verified reviews

81% of users rated Birdeye 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 701 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced online visibility

Streamlined patient feedback

Efficient listing management

Cons:

Inconsistent issue resolution

High costs and billing issues

See pros and cons details

Pricing

Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Trustpilot logo
4.5
(1.2K)
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User insights about the negative feedback management feature

Reviewers highlight that Trustpilot's negative feedback management provides timely alerts for negative reviews, allowing businesses to respond quickly and address issues. They appreciate the ability to defend and moderate negative reviews, as well as the platform's commitment to transparency and accountability. Users report that Trustpilot helps them identify areas for improvement and maintain a trustworthy reputation. However, some reviewers note challenges with removing irrelevant or malicious reviews and wish for better verification of reviews. Overall, they find it useful for managing and improving customer experiences.
“We appreciate the insights we can gather from the negative reviews. It allows us to visit those pain points and turn them into solutions that will improve the experience of our customers overall. ”
ET

Elexciss T.

Web Content Manager

“Trustpilot provides businesses with tools to manage negative feedback, including the ability to respond to negative reviews and resolve any issues that may arise.”
DN

Debbie N.

Manager

Review Management key features coverage

Trustpilot offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Request4.3
Review Monitoring4.4
Review Notification4.4
Response Management4.3
Dashboard4.2

Pros and cons based on 1,202 verified reviews

65% of users rated Trustpilot 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,202 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

Cons:

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Pricing

Starting price:$299 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Broadly logo
4.8
(336)
learn more

User insights about the negative feedback management feature

Reviewers indicate that Broadly's negative feedback management allows for immediate responses to unhappy customers, helping to resolve issues quickly and prevent negative online reviews. They appreciate the timely notifications and alerts, which enable them to address complaints before they escalate. Users report that Broadly provides a platform for customers to express issues privately, allowing businesses to make necessary improvements. They find it valuable for maintaining a positive reputation and improving customer satisfaction through swift and strategic handling of negative feedback.
“The alerts are the best feature of negative feedback management. It allows us to address the complaints immediately and gives us time to make things right. Most of the time, people will change their review because we acted swiftly. ”
JR

Joseph R.

Director of Marketing

“I get a notice quickly when we get a negative NPS score from a customer so that we can resolve before he or she leaves a negative online review. ”
RF

Robin F.

Owner

Review Management key features coverage

Broadly offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Request4.8
Review Monitoring4.7
Review Notification4.8
Response Management4.7
Dashboard4.6

Pros and cons based on 336 verified reviews

83% of users rated Broadly 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 336 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective customer communication

Enhanced customer review management

Cons:

Concerns about high costs

See pros and cons details

Pricing

Starting price:$249 /per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Review Management Software with Negative Feedback Management in 2026

Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

visit website
Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

Read more about Listen360

Users also considered
Score My Reviews logo

Score My Reviews

Category Leaders

Review management software

visit website
Score My Reviews is a review management software for small and medium-sized businesses. It helps local businesses monitor their online reviews across different review sites and gain more reviews by using its built-in automated SMS text and email review requests.

Read more about Score My Reviews

Users also considered
Uberall logo

Uberall

Reputation management software for retail businesses

visit website
Effortless, full control over your reputation: read, respond to, and analyze local reviews across the web.

Read more about Uberall

Users also considered
Okendo logo

Okendo

Category Leaders

Trusted by 17,000+ fast-growing brands

visit website
Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys.

Read more about Okendo

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Birdeye logo

Birdeye

Category Leaders

AI-based webchat assistant for business conversations

visit website
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
TrueReview logo

TrueReview

Category Leaders

Boost Your Reputation with Seamless Review Management

visit website
TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Read more about TrueReview

Users also considered
Trustpilot logo
Category Leaders

Customer review management platform for online businesses

learn more
A customer review management tool that brings businesses and consumers together through reviews.

Read more about Trustpilot

Users also considered
Broadly logo
Category Leaders

Online review & reputation management for small businesses

learn more
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Weave logo

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Superchat logo

The comprehensive messaging suite for your business.

learn more
Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

Read more about Superchat

Users also considered
Nicereply logo

The effortless way to champion customer experience

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Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

Read more about Nicereply

Users also considered
Swell logo

Cloud-based customer experience management platform

learn more
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Read more about Swell

Users also considered
rater8 logo

Automated healthcare reputation management solution

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rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

Read more about rater8

Users also considered
Yotpo logo
Category Leaders

Marketing platform for collecting and showcasing reviews

learn more
Maximize response rate with personalized review requests, reminders, and incentives. Use one interface to collect, manage, and respond to your customer content.

Read more about Yotpo

Users also considered
Grade.us logo

White-labeled review marketing platform for agencies & SEOs

learn more
Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

Read more about Grade.us

Users also considered
NiceJob logo
Category Leaders

Reputation marketing with reviews, social & SEO tools

learn more
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
Influitive logo

Customer-Powered Growth

learn more
The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation.

Read more about Influitive

Users also considered
Podium logo

AI-enabled lead management and conversion platform

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Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads.

Automatically send every customer a review request at the exact right moment, so they can leave you a review in 20 seconds. Then, reply to every lead with AI.

Read more about Podium

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

learn more
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Thryv logo

All-in-one management solution built for small business

learn more
Thryv is an all-in-one, cloud-based management platform specifically designed for small businesses. Thryv integrates contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more.

Read more about Thryv

Users also considered
SOCi logo

AI that is purpose built for multi-location enterprises.

learn more
SOCi is an AI-driven platform designed for multi-location marketing that unifies workflows, data, and automation. The system features specialized tools including Genius Search for local visibility optimization, Genius Social for content calendar management, and Genius Reviews for automated review responses across all business locations.

Read more about SOCi

Users also considered
SpotOn logo

Restaurant POS for payment processing

learn more
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Read more about SpotOn

Users also considered
Shopper Approved logo

Reputation management solution

learn more
Shopper Approved is an eCommerce tool for collecting, managing, and promoting seller ratings, product reviews, video reviews, Q&A, and other social signals on the website and throughout the web to drive traffic, create urgency, and improve conversions.

Read more about Shopper Approved

Users also considered
ClientCircle logo

Happier clients, more sales. Made for insurance.

learn more
One platform to grow your agency. Made for insurance.

Read more about ClientCircle

Users also considered

Key features for Review Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Review Request: Reviewers value automated and customizable review requests for increasing response rates and collecting feedback via multiple channels, including email, SMS, and social media. 95% of reviewers rated this feature as important or highly important.
  • Review Monitoring: Users appreciate real-time tracking, consolidated dashboards, and customizable alerts for efficiently managing feedback and improving customer service. 93% of reviewers rated this feature as important or highly important.
  • Review Notification: Users like receiving timely notifications about new reviews, facilitating prompt responses and helping maintain customer engagement and satisfaction. 88% of reviewers rated this feature as important or highly important.
  • Response Management: Reviewers emphasize the ease of responding to reviews through templates, personalization options, and centralized dashboards to streamline customer interactions. 88% of reviewers rated this feature as important or highly important.
  • Dashboard: Users find dashboards useful for consolidating review data, offering performance insights, and simplifying review management across multiple platforms. 86% of reviewers rated this feature as important or highly important.