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GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

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Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

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Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

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How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

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Review Management Software with NPS Survey Structure (2026)

Last updated: April 2026

Key features of Review Management Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Review Request: Streamlines review collection through automated messages, customizable templates, and various channels like email, SMS, and social media. 95% of reviewers rated this feature as important or highly important.
Review Monitoring: Centralizes reviews from multiple platforms, providing real-time notifications and detailed dashboards for efficient management and quick responses. 93% of reviewers rated this feature as important or highly important.
Negative Feedback Management: Enables quick identification and response to negative reviews, often converting them into positive feedback and improving customer satisfaction. 90% of reviewers rated this feature as important or highly important.
Response Management: Facilitates quick and personalized replies to reviews with pre-generated templates and automation options, enhancing customer engagement. 87% of reviewers rated this feature as important or highly important.
Review Notification: Provides instant alerts for new reviews, allowing timely responses and ensuring no feedback is missed. 87% of reviewers rated this feature as important or highly important.
Dashboard: Offers a user-friendly interface to track, analyze, and manage reviews, with customizable views and comprehensive analytics. 84% of reviewers rated this feature as important or highly important.