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Table of Contents

Top Rated Remote Support Software with Access Controls/Permissions in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Access controls and permissions enhance security by allowing users to manage who can access and control remote systems. They enable customization, restrict unauthorized access, and maintain privacy during remote sessions. Our reviewers in remote support software rated this feature as important.

8 Best Remote Support Software with Access Controls/Permissions

Product
User rating
Starting price
Splashtop logo
4.7
(727)
6
flat rate/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Slack logo
4.7
(24K)
8.75
per user/per month
visit website
RemotePC logo
4.7
(583)
59.50
flat rate/per year
visit website
ConnectWise ScreenConnect logo
4.7
(1.8K)
30
flat rate/per month
learn more
Webex Suite logo
4.4
(7.3K)
25
per user/per month
learn more
BeyondTrust Remote Support logo
4.6
(2K)
1995
/per month
learn more
TeamViewer Remote logo
4.6
(11.6K)
24.90
flat rate/per month
learn more

See other top Remote Support products with access controls/permissions

How we picked the 8 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Remote Support software category. They also needed to have sufficient reviews about access controls/permissions, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for access controls/permissions, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 8 best products

Splashtop logo

Splashtop

Reviews Sentiment
 
 
 
1-2(12)
3-4(140)
5(575)
Key Features
Remote Access/Control4.9
Real-Time Notifications4.3

User insights about the access controls/permissions feature

Reviewers appreciate Splashtop's access controls/permissions for their ease of use and robust security. They find it beneficial for controlling user access, revoking permissions, and preventing unauthorized use. Users highlight the ability to set different permissions for various access levels and the ease of managing permissions per machine or group. They also value the integration with OOB/MFA for added security.

See related user reviews

“This was one of our highest priorities and a place where Splashtop provided the access control we required and that was missing from our previous solution, TeamViewer. Splashtop makes it easy to revoke permissions from employees and technicians that leave the company and prevent any "back-doors" from being setup by users and technicians. Surprisingly, our previous product made it virtually impossible to prevent unwanted access.”
JP

Jim P.

IT Director

“I like that Access Control in Splashtop allows me to control which users and devices are able to access the system. This is really beneficial for businesses that need to ensure that only certain people have access to certain features and data, and it also helps to protect against unauthorized use or hacking. Additionally, Access Control provides additional security by allowing users to set different permissions for different levels of access to the system.”
HM

Horacio M.

Owner

Starting price
6flat rate /
per month
visit website
Pros and Cons based on 727 verified reviews

Reliable support services

Simple setup process

Convenient remote access

Effortless deployment

Occasional connection lag

Inconsistent issue resolution

Frequent connection issues

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,003)
Key Features
Remote Access/Control4.5
Real-Time Notifications4.6

User insights about the access controls/permissions feature

Users highlight Freshdesk's access controls/permissions for their ability to manage user roles and protect sensitive information. They appreciate the ease of setting up permissions for agents and the flexibility in defining access levels. Reviewers find the feature helpful for maintaining security and compliance, especially in larger organizations. They also note the importance of granular permissions for different roles.
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“Freshdesk's access controls and permissions feature allows us to control access to our customer support tickets and protect sensitive information, this feature is very helpful for our business to maintain security and compliance.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

“I am able to set specific permissions and access for each of my agents and give them specific access to certain ticket. Thanks Freshdesk for having the ability to prevent agents from doing certain tasks!”
FW

Feliks W.

Owner

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,396 verified reviews
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Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Slack logo

Slack

Reviews Sentiment
 
 
 
1-2(175)
3-4(6,587)
5(17,242)
Key Features
Remote Access/Control4.6
Real-Time Notifications4.7

User insights about the access controls/permissions feature

Reviewers appreciate Slack's access controls/permissions for their flexibility and ease of use. They find it easy to set permissions for channels, manage user access, and ensure security. Users highlight the ability to create private groups, restrict access to certain channels, and integrate with other tools like Jira and Google Workspace. They also value the secure environment provided by Slack.
Verified reviewer profile picture

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“This feature helps to feel secure about their data. The workspace or channel feature is an important and secure feature in slack because each channel has its link. Due to this only authorized users can only authenticate that specific channel or workspaces.”
SM

Satish M.

Developer

“That any user is able to create private users is very handy, you will have dozens of channels with a lot of people entering and leaving, but maybe you want a private chat with a specific group of colleagues for talking anything not job related, having the option to do it is important to any chat tool you will be using daily.”
Verified reviewer profile picture

Arnaldo C.

Lead Developer

Starting price
8.75per user /
per month
visit website
Pros and Cons based on 24,004 verified reviews
Verified reviewer profile picture

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
RemotePC logo

RemotePC

Reviews Sentiment
 
 
 
1-2(18)
3-4(105)
5(460)
Key Features
Remote Access/Control4.8
Real-Time Notifications4.4

User insights about the access controls/permissions feature

Users report that RemotePC's access controls/permissions are secure and easy to use. They appreciate the ability to control access with dual authentication and manage permissions with pin codes. Reviewers highlight the importance of access control for security, especially for financial information. They also value the ease of setting up and using the access controls.

See related user reviews

“Granular User Management -Admins can assign different permission levels based on user roles (e.g., view-only, full control, file transfer). -Helps businesses maintain control over sensitive data and systems.”
EM

EVERLYNE M.

Accountant

“It has 2 step verification with options to send the verification via mobile phone or to an email. You also have an option to disable the 2 step verification. ”
AS

Anjum S.

Doctor

Starting price
59.50flat rate /
per year
visit website
Pros and Cons based on 583 verified reviews

Remote office access

Quick and easy installation

Inconsistent connection speed

See pros and cons details
ConnectWise ScreenConnect logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(486)
5(1,390)
Key Features
Remote Access/Control4.7
Real-Time Notifications

User insights about the access controls/permissions feature

Users report that ConnectWise ScreenConnect's access controls/permissions are easy to use and configure. They appreciate the ability to customize permissions for different users and the ease of narrowing down access control by seat. Reviewers also highlight the importance of security and the ability to control who has access to data and resources.

See related user reviews

“With this feature, I get to control who have access to the data.”
RK

Reha K.

Proofreader

“It is very easy to access the controls and permissions when using ConnectWise. I have never had an instance in which this function has caused problem. ”
AF

Anastacia F.

BILLING SUPERVISOR

Starting price
30flat rate /
per month
learn more
Pros and Cons based on 1,894 verified reviews

Simple and scalable deployment

Efficient file transfer capabilities

Versatile remote access

Comprehensive integration options

Affordable remote access solution

Inadequate user logging

Frequent and problematic updates

Complex security controls

Screen monitoring limitations

Cumbersome navigation and switching

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,014)
Key Features
Remote Access/Control4.4
Real-Time Notifications4.6

User insights about the access controls/permissions feature

Reviewers indicate that Webex Suite's access controls/permissions are customizable and easy to use. They appreciate the ability to lock down permissions, mute participants, and assign roles to attendees. Users find the controls helpful for ensuring security and preventing unauthorized actions during meetings. They also value the ability to share control and access with team members.

See related user reviews

“WebEx allows you to easily make others cohosts and mute all. This is perfect for eliminating distractions and make sure your presentations work smoothly.”
JB

Jeremy B.

Sr. Analyst

“I like the ability to customize permissions for different parts of the program based on the attendee role”
RH

Rachel H.

Senior Specialist

Starting price
25per user /
per month
learn more
Pros and Cons based on 7,394 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
BeyondTrust Remote Support logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(654)
5(1,336)
Key Features
Remote Access/Control4.7
Real-Time Notifications4.6

User insights about the access controls/permissions feature

Reviewers indicate that BeyondTrust Remote Support's access controls/permissions are essential for security and minimizing misuse. They appreciate the ability to modify permissions as needed and the feature's role in ensuring only authorized individuals can access and control remote systems. Users also find the permissions easy to use and crucial for escalating privileges.

See related user reviews

“Access Controls/Permissions are critical because our users aren't admins on their machines, so this allows us to escalate privileges and allows us to remotely work on a machine.”
JJ

Jonathan J.

Network Administrator

“Access control and permission can help to ensure that remote support software is secure and that only authorized individuals can access and control remote systems.”
WT

Wajeeha T.

Search Engine Evaluator

Starting price
1995 /
per month
learn more
Pros and Cons based on 2,009 verified reviews

Efficient remote support

Effective IT support

Convenient remote assistance

Quick problem solving

Reliable tech support

Slow connection speed

High pricing concerns

Complicated user connection

Frequent connectivity issues

See pros and cons details
TeamViewer Remote logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(3,634)
5(7,893)
Key Features
Remote Access/Control4.7
Real-Time Notifications3.9

User insights about the access controls/permissions feature

Users highlight TeamViewer Remote's access controls/permissions for their ease of use and high security. They appreciate the ability to set granular permissions, manage access with unique passwords, and ensure privacy. Reviewers value the flexibility in granting permissions and the security provided by dual-factor authentication. They also note the importance of controlling access to sensitive information.

See related user reviews

“The process to obtain access is secure, which is important to us because we have protected health information. We like how the passwords change each time for access, which ensures we do not have any breaches of privacy. Also, with it tracking unique log ins, we can see if there is any suspicious or unauthorized access.”
AS

Ashley S.

President

“The software has provided proper protocol when it comes to restrictions. There are boundaries set for each Pc or laptop in which access is granted to confidential information. This is set by passwords and admin. This aspect is highly important as we would not want everyone to access confidential information.”
ZR

Zeenat R.

Managing Director

Starting price
24.90flat rate /
per month
learn more
Pros and Cons based on 11,613 verified reviews

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Other Top Rated Remote Support Software with Access Controls/Permissions in 2026

JumpCloud Directory Platform logo

JumpCloud Directory Platform

A cloud directory platform for secure access to resources

visit website
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.

Read more about JumpCloud Directory Platform

Users also considered
NinjaOne logo

NinjaOne

Category Leaders

Unified endpoint management & IT automation platform

visit website
NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.

Read more about NinjaOne

Users also considered
SetMe logo

SetMe

Category Leaders

Remote Support Software Built for the New Era

visit website
Remote support powerhouse designed for easily and securely connecting to remote PCs and Macs and delivering better, faster on-demand and unattended remote support from anywhere in the world.

Read more about SetMe

Users also considered
Atera logo

Atera

Cloud and mobile-based IT management platform with AI

visit website
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

Read more about Atera

Users also considered
Splashtop logo

Splashtop

Category Leaders

Remote access and remote support for specific use-cases.

visit website
Splashtop reshapes IT management: SOS for rapid remote assistance, Remote Support for unattended device access, and Enterprise for scalable operations. Efficient tools addressing IT's dynamic needs with secure, top-tier remote capabilities.

Read more about Splashtop

Users also considered
Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
TeamViewer logo

Remote support, remote access & device management software

learn more
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Read more about TeamViewer

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Read more about ScreenConnect

Users also considered
LiveAgent logo

Multichannel customer care solution with an AI chatbot

learn more
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media.

Start with a 30-day free trial, no credit card or contracts needed.

Read more about LiveAgent

Users also considered
BeyondTrust Remote Support logo

Secure remote access software

learn more
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Read more about BeyondTrust Remote Support

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
AnyDesk logo

Remote desktop software

learn more
AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Read more about AnyDesk

Users also considered
Zoho Assist logo
Category Leaders

Cloud-based remote support solution

learn more
Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Read more about Zoho Assist

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

learn more
Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Read more about ISL Light

Users also considered
Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

learn more
Access remote participant's computer using Zoho Meeting. Share your computer's keyboard and mouse control with other participants during meeting.

Read more about Zoho Meeting

Users also considered
RemotePC logo
Category Leaders

Remote Access for Consumers, SMBs, and Enterprises

learn more
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

Read more about RemotePC

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
FixMe.IT logo
Category Leaders

Remote Support Software That Always Works

learn more
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

Read more about FixMe.IT

Users also considered
Supremo Remote Desktop logo

Remote assistance, IT professionals, System administrators

learn more
SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

Read more about Supremo Remote Desktop

Users also considered
SysAid logo

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
dualmon logo
Category Leaders

Remote support and device access management solution

learn more
dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.

Read more about dualmon

Users also considered
Action1 logo
Category Leaders

Patching That Just Works

learn more
Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

Read more about Action1

Users also considered

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Users value the ability to access and control multiple computers from anywhere, including mobile devices, for efficient troubleshooting and IT support. 95% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users find real-time notifications helpful for staying updated on critical updates, ensuring timely responses and efficient incident management. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Users benefit from the ability to perform maintenance and troubleshooting on remote devices without user intervention, enhancing flexibility and efficiency. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users highlight the usefulness of screen sharing for collaborative work, troubleshooting, and real-time demonstrations, improving communication and problem resolution. 85% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users value integrated chat for real-time communication during remote support sessions, facilitating quick issue resolution and enhanced collaboration. 81% of reviewers rated this feature as important or highly important.