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Top Rated Remote Support Software with Mobile Access in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Mobile access enables remote support software to connect to and control devices from anywhere using a mobile device. This allows support teams to troubleshoot issues, collaborate, and maintain productivity while on the go. Our reviewers in remote support software rated this feature as important.

7 Best Remote Support Software with Mobile Access

Product
User rating
Starting price
Splashtop logo
4.7
(727)
6
flat rate/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Slack logo
4.7
(24K)
8.75
per user/per month
visit website
RemotePC logo
4.7
(583)
59.50
flat rate/per year
visit website
GoToMyPC logo
4.8
(582)
35
other/per month
learn more
Webex Suite logo
4.4
(7.3K)
25
per user/per month
learn more
TeamViewer Remote logo
4.6
(11.6K)
24.90
flat rate/per month
learn more

See other top Remote Support products with mobile access

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Remote Support software category. They also needed to have sufficient reviews about mobile access, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for mobile access, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

Splashtop logo

Splashtop

Reviews Sentiment
 
 
 
1-2(12)
3-4(140)
5(575)
Key Features
Remote Access/Control4.9
Access Controls/Permissions4.7

User insights about the mobile access feature

Reviewers feel that Splashtop's mobile access is convenient for remote work, allowing them to control their computers from phones or tablets. They highlight the app's responsiveness and full-featured capabilities, although some find it challenging to use on smaller screens. Users appreciate the ability to check customer computers and access data while away from the office.

See related user reviews

“I can quickly check to see if customer computers are online or if they're down. I can also access a customer's computer on my phone in an emergency”
ET

Ed T.

President/Owner

“App is fast, full-featured. Easily can control a computer from my phone or iPad. ”
KM

Kenny M.

IT Consultant

Starting price
6flat rate /
per month
visit website
Pros and Cons based on 727 verified reviews

Reliable support services

Simple setup process

Convenient remote access

Effortless deployment

Occasional connection lag

Inconsistent issue resolution

Frequent connection issues

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,003)
Key Features
Remote Access/Control4.5
Access Controls/Permissions4.4

User insights about the mobile access feature

Reviewers appreciate Freshdesk's mobile access for its convenience in managing support tickets on the go. They find the app user-friendly and helpful for staying updated with customer issues. However, some users note that the mobile app is buggy and lacks some functionality compared to the desktop version, suggesting room for improvement.
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“As a network engineer, I found Freshdesk's Mobile Access feature to be incredibly convenient and user-friendly. With this feature, I can easily access and manage support tickets from my mobile device while on-the-go, making it easier for me to stay on top of customer issues and provide timely solutions”
AO

Abayomi O.

Network Engineer

“We like that Freshdesk offers mobile access, this allows our team members to access and manage customer support tickets and respond to customer inquiries from their mobile devices, which is very helpful for our team members who are always on the go.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,396 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Slack logo

Slack

Reviews Sentiment
 
 
 
1-2(175)
3-4(6,587)
5(17,242)
Key Features
Remote Access/Control4.6
Access Controls/Permissions4.5

User insights about the mobile access feature

Reviewers indicate that Slack's mobile access is highly valuable for staying connected and productive on the go. They appreciate the user-friendly interface, seamless synchronization with the desktop version, and the ability to attend meetings, reply to messages, and make calls from their phones. However, some users mention occasional syncing issues and the app being heavy on storage.

See related user reviews

“Mobile access was a game-changer, enabling me to stay connected and respond to messages on the go, which helped maintain productivity even outside of the office.”
MP

Matteo P.

Graphic Designer

“The mobile access is a great benefit to our Firm as we have team members that work remotely. It allows everyone to communicate via their phone even if they aren't in front of a computer. Which is key for client projects. ”
rL

ramon L.

Office Manager

Starting price
8.75per user /
per month
visit website
Pros and Cons based on 24,004 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
RemotePC logo

RemotePC

Reviews Sentiment
 
 
 
1-2(18)
3-4(105)
5(460)
Key Features
Remote Access/Control4.8
Access Controls/Permissions4.6

User insights about the mobile access feature

Users report that RemotePC's mobile access is essential for accessing their computers from anywhere. They find it user-friendly and efficient, particularly when needing to perform critical tasks remotely. Reviewers appreciate the quick connection and the ability to use the app on both Android and iOS devices, though some mention challenges with screen size and navigation.

See related user reviews

“My business dictates that I am on the road most of the time so mobile access is critile. Remote PC makes it easy, just download the app, click on the app from your phone, laptop, or tablet, and it's like sitting in front of your desktop.”
GF

Guy F.

Small Business Owner

“This was a handy feature when I was on the move or waiting in an airport to check on the status of workflow assignments and submit payroll. Screen was a little small, but zoom function worked fine. ”
AW

Andrew W.

Talent Manager

Starting price
59.50flat rate /
per year
visit website
Pros and Cons based on 583 verified reviews

Remote office access

Quick and easy installation

Inconsistent connection speed

See pros and cons details
GoToMyPC logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(76)
5(501)
Key Features
Remote Access/Control4.9
Access Controls/Permissions

User insights about the mobile access feature

Reviewers value GoToMyPC's mobile access for its convenience in accessing their desktops from anywhere. They find it useful for urgent tasks and appreciate the secure connection. However, some users mention difficulties with navigation on small screens and prefer using laptops for more complex tasks.

See related user reviews

“I can use GoToMyPC whenever it's convenient for me, and when I have an internet connection. I've used it during winter storms when I couldn't get to my law office; very common to use it at night from home after my kids have gone to bed and I want to work for an hour or two to get ahead; even while on vacation when an emergency issue arose. The flexibility is amazing.”
SR

Shawn R.

attorney

“Mobile access via my cell phone or tablet is limited due to the size of screen displayed. The application works just fine, the text is just to small for me to effectively work with.”
SO

Steven O.

Owner

Starting price
35other /
per month
learn more
Pros and Cons based on 582 verified reviews

Work flexibility while traveling

Seamless desktop access

Reliable and secure access

Remote office connectivity

Effective remote work solution

Dependence on host computer

Slow connection speeds

Challenges with multiple screens

High pricing concerns

Problems with issue resolution

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,014)
Key Features
Remote Access/Control4.4
Access Controls/Permissions4.4

User insights about the mobile access feature

Users appreciate Webex Suite's mobile access for its convenience and ability to join meetings from anywhere. They highlight the app's user-friendly interface, seamless connection, and the ability to view shared content and chat with participants. Some users note occasional connectivity issues and the need for high-speed internet for optimal performance.
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“I use Webex mobile application. It is really useful while I am away from my workplace desktop. I use it to look at my webex meetings scheduled each day. I also get notifications and calls on the mobile application. Great feature!”
ZA

Zahra A.

Electrical Engineer

“I like that Mobile Access in Webex allows me to attend meetings and collaborate with colleagues while on the go. It's a great way to stay connected and productive, no matter where I am. With Mobile Access, I can join a meeting from my phone or tablet, view shared content, chat with other meeting participants, and even transfer files. Plus, it's super easy to use, making it a great option for those who need to stay connected while traveling or away from their desks.”
Verified reviewer profile picture

Devendra K.

Manager

Starting price
25per user /
per month
learn more
Pros and Cons based on 7,394 verified reviews
Verified reviewer profile picture

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
TeamViewer Remote logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(3,634)
5(7,893)
Key Features
Remote Access/Control4.7
Access Controls/Permissions4.5

User insights about the mobile access feature

Users find TeamViewer Remote's mobile access feature highly useful for remote support and accessing computers on the go. They appreciate the app's responsiveness and ease of use, though some mention limitations with the mobile interface and occasional connection drops. Reviewers highlight the importance of this feature for providing support from anywhere.
Verified reviewer profile picture

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“I can use Teamviewer on my computer as well as my phone, this is a huge advantage, helping me to always access the data of my home computer, easily manage and work, at the same time. prompt response to requests from customers.”
Verified reviewer profile picture

Anny N.

translator

“The mobile access feature is actually the most important feature for me. Using the android app version of team viewer allows me to remote from anywhere in the world from my andorid phone with all the similar features of the desktop version. It is also surprisingly responsive and easy to use with the mouse control feature from the touch screen of the phone.”
DM

Dale M.

Business Development Manager

Starting price
24.90flat rate /
per month
learn more
Pros and Cons based on 11,613 verified reviews
Verified reviewer profile picture

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Other Top Rated Remote Support Software with Mobile Access in 2026

JumpCloud Directory Platform logo

JumpCloud Directory Platform

A cloud directory platform for secure access to resources

visit website
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.

Read more about JumpCloud Directory Platform

Users also considered
NinjaOne logo

NinjaOne

Category Leaders

Unified endpoint management & IT automation platform

visit website
NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.

Read more about NinjaOne

Users also considered
InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

visit website
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Atera logo

Atera

Cloud and mobile-based IT management platform with AI

visit website
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

Read more about Atera

Users also considered
Splashtop logo

Splashtop

Category Leaders

Remote access and remote support for specific use-cases.

visit website
Splashtop reshapes IT management: SOS for rapid remote assistance, Remote Support for unattended device access, and Enterprise for scalable operations. Efficient tools addressing IT's dynamic needs with secure, top-tier remote capabilities.

Read more about Splashtop

Users also considered
Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
TeamViewer logo

Remote support, remote access & device management software

learn more
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Read more about TeamViewer

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Read more about ScreenConnect

Users also considered
LiveAgent logo

Multichannel customer care solution with an AI chatbot

learn more
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media.

Start with a 30-day free trial, no credit card or contracts needed.

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
AnyDesk logo

Remote desktop software

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AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Read more about AnyDesk

Users also considered
Zoho Assist logo
Category Leaders

Cloud-based remote support solution

learn more
Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Read more about Zoho Assist

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

learn more
Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Read more about ISL Light

Users also considered
Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

learn more
Access remote participant's computer using Zoho Meeting. Share your computer's keyboard and mouse control with other participants during meeting.

Read more about Zoho Meeting

Users also considered
GoToMyPC logo
Category Leaders

Remote support management solution

learn more
GoToMyPC is a remote access solution for connecting with remote desktops, which allows users to access, manage & transfer files, data and applications. It includes AES encryption, dual passwords & end-to-end authentication, which provide secure access to hosts & clients across multiple devices.

Read more about GoToMyPC

Users also considered
RemotePC logo
Category Leaders

Remote Access for Consumers, SMBs, and Enterprises

learn more
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

Read more about RemotePC

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
Supremo Remote Desktop logo

Remote assistance, IT professionals, System administrators

learn more
SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

Read more about Supremo Remote Desktop

Users also considered
SysAid logo

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
dualmon logo
Category Leaders

Remote support and device access management solution

learn more
dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.

Read more about dualmon

Users also considered
Pulseway logo
Category Leaders

All-in-one remote IT monitoring and management platform.

learn more
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives you powerful Automation, Remote Control, OS and 3rd Party Patch Management, Endpoint and Security Management, Asset Reporting and Backup.

Read more about Pulseway

Users also considered
Dameware logo

Remote-access system support tool for IT professionals

learn more
Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

Read more about Dameware

Users also considered

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Users appreciate the ability to access and control computers from anywhere, manage multiple devices simultaneously, and perform technical tasks efficiently. 95% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers value the ability to set custom permissions, ensure secure access, and manage user privileges for better security and control. 89% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users highlight the importance of receiving instant alerts for updates, issues, or messages, allowing for quicker responses and improved collaboration. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Reviewers find unattended access essential for performing maintenance and troubleshooting remotely, even without someone present at the device. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users emphasize the benefits of screen sharing for demonstrating, collaborating, and troubleshooting in real-time, enhancing productivity and communication. 85% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Reviewers appreciate the real-time communication feature for quick issue resolution, seamless collaboration, and improved support efficiency. 81% of reviewers rated this feature as important or highly important.