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Top Rated Remote Support Software with Session Recording in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Session recording captures entire sessions, allowing teams to review and share important information for training, troubleshooting, compliance, and quality assurance. It helps document activities, supports knowledge transfer, and facilitates problem resolution. Our reviewers in remote support software rated this feature as important.

3 Best Remote Support Software with Session Recording

  • BeyondTrust Remote Support
  • Webex Suite - Highest rated for session recording
  • TeamViewer Remote

See other top Remote Support products with session recording

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the remote support software category. They also needed to have sufficient reviews about session recording, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for session recording based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

BeyondTrust Remote Support logo
4.6
(2K)
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User insights about the session recording feature

Reviewers indicate that BeyondTrust Remote Support's session recording is beneficial for training, auditing, and quality assurance. They appreciate the ability to record sessions for later review and to provide training materials to new employees. Users report that the feature is easy to use and produces compact video files. They find it helpful for documenting support activities and resolving issues. However, some reviewers mention that they rarely use this feature, and the lack of audio capabilities is noted as a drawback.
“What I like about this feature is how you can record one to one, or multiple sessions in one go. A useful feature to have, in case staff members have some issues and want to rise it. This session recording, allows not only to talk to employers, but also to record the sessions to help other staff members out.”
AG

Amardeep G.

Call Centre

“This tool has a unique feature of recording sessions which helps in revisiting the recordings during the trainings, providing the recoded sessions to new joiners etc”
LC

Laxminarayana C.

Sr Engineering Lead

Remote Support key features coverage

BeyondTrust Remote Support offers 6 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.7
Access Controls/Permissions4.6
Real-Time Notifications4.6
Unattended Access4.4
Screen Sharing4.7
Chat/Messaging4.7

Pros and cons based on 2,009 verified reviews

67% of users rated BeyondTrust Remote Support 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,009 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote support

Effective IT support

Convenient remote assistance

Quick problem solving

Reliable tech support

Cons:

Slow connection speed

High pricing concerns

Complicated user connection

Frequent connectivity issues

See pros and cons details

Pricing

Starting price:$1995 /per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Webex Suite logo
4.4
(7.3K)
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User insights about the session recording feature

Reviewers appreciate Webex Suite's session recording feature for its high video quality and small file size. They find it easy to record and store sessions either locally or in the cloud. Users report that the clear audio quality enhances the usefulness of recorded meetings. They say this feature is valuable for reviewing missed meetings, documenting minutes, and sharing information with those who couldn't attend. Reviewers indicate that session recording helps in training new employees and monitoring supplier activities.
“Using this feature you will able to record the whole session with high quality and you will get option to save it locally or over the cloud. ”
IM

Ibrahim M.

System senior engineer

“Best in the market as they retain the high quality of video while size of the file is small.”
Verified reviewer profile picture

Manideep G.

Graduate Studenet

Remote Support key features coverage

Webex Suite offers 5 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.4
Access Controls/Permissions4.4
Real-Time Notifications4.6
Unattended Access
Screen Sharing4.5
Chat/Messaging4.6

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

TeamViewer Remote logo
4.6
(11.6K)
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User insights about the session recording feature

Users find TeamViewer Remote's session recording useful for training, troubleshooting, and future reference. They report that it is easy to record sessions and the recordings are of good quality. Reviewers appreciate the ability to record remote support activities, which can be shared with clients or used for training new personnel. They say this feature is helpful for documenting processes and resolving recurring issues. However, some users mention they rarely use it, and a few note potential performance issues when recording during remote sessions.
“Session recording is useful in many ways, especially when a level 1 support person catches a problem that needs to be addressed by a level 2 support team or a backend team, they can record and share the sessions with those teams to provide them a more clear & detailed picture of the problem at hand.”
Verified reviewer profile picture

Hazbar k.

Tech Solutions Manager

“Session recording is also a crucial benefit because it allows users to record a TeamViewer session so they can reference back to it in the future if needed to resolve existing problems.”
Verified reviewer profile picture

Ali K.

Pharmacy Techniciam

Remote Support key features coverage

TeamViewer Remote offers 6 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.7
Access Controls/Permissions4.5
Real-Time Notifications3.9
Unattended Access4.0
Screen Sharing4.6
Chat/Messaging4.3

Pros and cons based on 11,619 verified reviews

68% of users rated TeamViewer Remote 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 11,619 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Cons:

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Pricing

Starting price:$24.90 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Remote Support Software with Session Recording in 2026

TeamViewer ONE logo

Remote support, remote access & device management software

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TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Read more about TeamViewer ONE

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Webex Suite logo

One app for everything. And everyone.

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Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

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Freshdesk logo

Online helpdesk system and customer service software

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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

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ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

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Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

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BeyondTrust Remote Support logo

Secure remote access software

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BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Read more about BeyondTrust Remote Support

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AnyDesk logo

Remote desktop software

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AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

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Zoho Assist logo
Category Leaders

Cloud-based remote support solution

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Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

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ISL Light logo
Category Leaders

Remote support software & unattended remote access

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Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

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Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

learn more
Access remote participant's computer using Zoho Meeting. Share your computer's keyboard and mouse control with other participants during meeting.

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Splashtop logo
Category Leaders

Remote access and remote support for specific use-cases.

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Splashtop reshapes IT management: SOS for rapid remote assistance, Remote Support for unattended device access, and Enterprise for scalable operations. Efficient tools addressing IT's dynamic needs with secure, top-tier remote capabilities.

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RemotePC logo
Category Leaders

Remote Access for Consumers, SMBs, and Enterprises

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RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

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FixMe.IT logo
Category Leaders

Remote Support Software That Always Works

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Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

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Supremo Remote Desktop logo

Remote assistance, IT professionals, System administrators

learn more
SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

Read more about Supremo Remote Desktop

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dualmon logo
Category Leaders

Remote support and device access management solution

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dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.

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Atera logo

Cloud and mobile-based IT management platform with AI

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Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

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NinjaOne logo
Category Leaders

Unified endpoint management & IT automation platform

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NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.

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JumpCloud Directory Platform logo

A cloud directory platform for secure access to resources

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JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.

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Dameware logo

Remote-access system support tool for IT professionals

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Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

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Getscreen.me logo

Remote Desktop Access. Instant. From a web browser.

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Cloud-based software for administration, technical support and remote work.

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LogMeIn Rescue logo

Remote support for helpdesks, call centers and organizations

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Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

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baramundi Management Suite logo

IT asset management for small and midsize businesses (SMB)

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baramundi Management Suite is an IT asset management software designed to help businesses manage and protect endpoints across multiple corporate networks. Administrators can track application usage and manage licenses on a unified interface.

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EV Reach logo

Remote support management solution

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EV Reach helps businesses schedule, launch and manage remote sessions to streamline support and management processes. Its automated incident management module enables organizations to handle service desk requests, open, resolve and close incidents, and view or add notes to support tickets.

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RealVNC Connect logo

Simple, secure & powerful remote access and support software

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Enjoy seamless, instant connectivity with VNC Connect. No software install. Zero footprint. Cross-platform screen sharing, end-to-end encryption, simple session code authorization, user consent warning, reboot & automatic resume, transfer files, print & chat. Branding and customization available.

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Iperius Remote logo

Remote desktop software for support and file transfer

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Iperius Remote is a secure remote support solution for IT teams and MSPs, enabling on-demand and unattended assistance, screen sharing, remote control, and file transfer on Windows and macOS systems, with customizable branding.

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Users also considered
SecureLink logo

Vendor access management and remote support

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SecureLink is a vendor privileged access management solution for technology enterprises and vendors which offers features such as role-based permissions, audit logs, compliance management, self registration, desktop sharing, remote support, file transfer, and more

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Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Reviewers appreciate the ability to access and manage remote computers from any location, even on mobile devices, enhancing efficiency and reducing the need for physical presence. 95% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users value customizable permissions, ensuring secure and controlled access to sensitive information, enhancing security and administrative oversight. 89% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Reviewers highlight the importance of receiving instant notifications for updates, tickets, and alerts, enabling quick responses and maintaining workflow efficiency. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Users find unattended access crucial for performing maintenance and support tasks outside of business hours, without needing someone present at the remote device. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users appreciate screen sharing for its ability to facilitate real-time collaboration, troubleshooting, and training by visually demonstrating tasks and issues. 85% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Reviewers find real-time chat essential for seamless communication during support sessions, improving coordination and problem resolution. 81% of reviewers rated this feature as important or highly important.