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Top Rated Remote Support Software with Task Management in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Task management is important for remote support software as it allows teams to create, assign, track, and complete tasks efficiently. It ensures timely resolution of technical issues, facilitates collaboration, and helps manage workloads effectively. Our reviewers in remote support software rated this feature as important.

4 Best Remote Support Software with Task Management

  • Freshdesk
  • Webex Suite
  • Slack
  • JIRA Service Management - Highest rated for task management

See other top Remote Support products with task management

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the remote support software category. They also needed to have sufficient reviews about task management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for task management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Freshdesk logo
4.5
(3.4K)
learn more

User insights about the task management feature

Users find Freshdesk's task management helpful for creating, assigning, and tracking tasks, which aids in staying organized and meeting deadlines. They appreciate the ability to prioritize tasks, set reminders, and filter tickets based on urgency. Reviewers mention the user-friendly interface and the capability to manage tasks collaboratively. However, some users feel there are better task management tools available and note gaps in Freshdesk's task management functionalities.
“I find the Task Management feature to be incredibly helpful in organizing and prioritizing my team's tasks. With this feature, I can fluently assign and track tasks, set deadlines, and monitor progress, ensuring that nothing falls through the cracks and that we meet our goals in a timely manner.”
AO

Abayomi O.

Network Engineer

“Freshdesk's task management feature is very helpful for our team to create and manage tasks, this feature allows us to assign, prioritize and track tasks, which helps us to stay organized and on top of our workload.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Remote Support key features coverage

Freshdesk offers 5 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.5
Access Controls/Permissions4.4
Real-Time Notifications4.6
Unattended Access
Screen Sharing4.3
Chat/Messaging4.6

Pros and cons based on 3,407 verified reviews

59% of users rated Freshdesk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,407 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Cons:

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Webex Suite logo
4.4
(7.3K)
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User insights about the task management feature

Users report that Webex Suite's task management allows for easy task creation, assignment, and progress tracking. They appreciate the user-friendly interface and the ability to access tasks from any device. Reviewers find the notification feature helpful for staying updated on tasks. However, some users mention that the task manager is functional but not the easiest to use, and others prefer using alternative tools like Microsoft Teams for task management.
“I like that Webex Task Management allows me to easily manage and track my tasks. It's simple to add tasks, assign them to team members, set deadlines, and track progress. I also find the interface easy to use, and I like that I can access it from anywhere on any device.”
Verified reviewer profile picture

Devendra K.

Manager

“It makes it easy to delegate and follow-up on tasks. The notification feature keeps you updated on what to do next.”
DO

Daniel O.

Educator

Remote Support key features coverage

Webex Suite offers 5 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.4
Access Controls/Permissions4.4
Real-Time Notifications4.6
Unattended Access
Screen Sharing4.5
Chat/Messaging4.6

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)
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User insights about the task management feature

Reviewers indicate that Slack's task management is useful for assigning and tracking tasks, especially with its integration capabilities with tools like Asana and Trello. They appreciate the ease of communication and collaboration within channels, as well as the ability to set reminders and notifications. However, some users feel Slack is not the best standalone task management tool and prefer using specialized software for more robust task management needs.
“Love the task management feature as it allows me to set each team member to work on a specific task, such as one VA to work on Social, another VA to work on Email Marketing, my Photo Editor gets assigned images to edit and sent Lightroom catalogs and I can focus on the business side of things.”
Verified reviewer profile picture

Laura G.

Photographer

“Task Management is informal the way we use Slack, but the many features allow PMs to check in with, collaborate with, and monitor progress of employees on key projects without scheduling more meetings.”
TT

Timmy T.

Software Developer

Remote Support key features coverage

Slack offers 5 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.6
Access Controls/Permissions4.5
Real-Time Notifications4.7
Unattended Access
Screen Sharing4.4
Chat/Messaging4.9

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

JIRA Service Management logo
4.5
(762)
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User insights about the task management feature

Reviewers appreciate JIRA Service Management's task management capabilities for their ease of use and efficiency in planning, tracking, and executing tasks. They highlight the ability to create, assign, and monitor tasks, as well as the integration with other Atlassian products. Users value the Kanban boards, the division of tasks into Epics, and the real-time monitoring. They find it beneficial for organizing and prioritizing tasks, ensuring timely delivery, and supporting agile frameworks.
“Jira Service Management's task management has a significant impact on the product by enabling efficient planning, tracking, and execution of tasks Jira Service Management provides a centralized platform to manage and track tasks throughout their lifecycle. Teams can create tasks, assign them to specific individuals or groups, set due dates, and monitor progress”
Verified reviewer profile picture

Dawit L.

IT Administrator

“We like the division of task in Epics, kinda useful to divide the tasks between squads and monitor the progress of the job”
JL

Joan L.

IT

Remote Support key features coverage

JIRA Service Management offers 2 out of the 6 key features for Remote Support software identified by reviewers, and its performance is highly rated by users with an average of 4.3 out of 5 stars:

Remote Access/Control
Access Controls/Permissions4.3
Real-Time Notifications
Unattended Access
Screen Sharing --
Chat/Messaging

Pros and cons based on 762 verified reviews

58% of users rated JIRA Service Management 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 762 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive task tracking

Efficient request management

Enhanced team collaboration

Robust project tracking

Cons:

Performance speed issues

High costs for small businesses

Complex user access management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Remote Support Software with Task Management in 2026

Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

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Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

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Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

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ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Read more about ScreenConnect

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LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

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Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

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Splashtop logo
Category Leaders

Remote access and remote support for specific use-cases.

learn more
Splashtop reshapes IT management: SOS for rapid remote assistance, Remote Support for unattended device access, and Enterprise for scalable operations. Efficient tools addressing IT's dynamic needs with secure, top-tier remote capabilities.

Read more about Splashtop

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
SysAid logo

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

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Action1 logo
Category Leaders

Patching That Just Works

learn more
Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

Read more about Action1

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Pulseway logo
Category Leaders

Remote monitoring and management platform for IT

learn more
Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

Read more about Pulseway

Users also considered
NinjaOne logo
Category Leaders

Unified endpoint management & IT automation platform

learn more
NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.

Read more about NinjaOne

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JumpCloud Directory Platform logo

A cloud directory platform for secure access to resources

learn more
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.

Read more about JumpCloud Directory Platform

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LogMeIn Rescue logo

Remote support for helpdesks, call centers and organizations

learn more
Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Read more about LogMeIn Rescue

Users also considered
LogMeIn Resolve logo

Cloud-based remote support solution for SMBs

learn more
Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Read more about LogMeIn Resolve

Users also considered
Naverisk logo

Remote monitoring & management for managed service providers

learn more
Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in

Read more about Naverisk

Users also considered
InvGate Service Management logo

Web-based IT service desk software

learn more
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Kaseya VSA logo

IT systems management software for internal IT and MSPs

learn more
Manage All of IT from a Single Integrated Console. Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA.

Read more about Kaseya VSA

Users also considered
Applivery logo

Applivery MDM: the easiest way to manage all your devices

learn more
Modern UEM / MDM platform for secure and remote management of Android, Apple, and Windows devices. Easy setup, seamless integration.

Read more about Applivery

Users also considered
SuperOps logo

PSA-RMM PLATFORM FOR MSPs

learn more
SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. Packed with features like asset, policy, patch, and client management, SuperOps.ai is on a mission to build the next-gen MSP platform.

Read more about SuperOps

Users also considered
ManageEngine Remote Access Plus logo
Category Leaders

Enterprise remote support solution for system administrators

learn more
ManageEngine Remote Access Plus is an enterprise remote support software that enables IT help desk technicians and system administrators to remotely govern and troubleshoot Mac, Windows, and Linux computers anywhere around the globe, from a central location

Read more about ManageEngine Remote Access Plus

Users also considered
Syxsense logo

Unified Security and Endpoint Management

learn more
The Syxsense multi-point remote management allows you to remote control any systems in your organization from any browser without deploying a remote control client. No software required. Syxsense supports integration with TeamViewer.

Read more about Syxsense

Users also considered
TeamViewer Frontline logo

Smarter operations start with a connected workforce.

learn more
TeamViewer Frontline is the industrial AR-powered connected worker platform that transforms enterprise data into actionable digital workflows, empowering workers and leaders to drive productivity, efficiency, and smarter operations at scale.

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Abacus Private Cloud logo

Purpose-built, private cloud for legal and accounting firms

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Access your business, securely with a purpose-built and compliant workspace, dramatically reducing IT management burdens and costs, while increasing your organization's teamwork and productivity.

Read more about Abacus Private Cloud

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Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Users highlight the ability to access and manage remote computers from any device, ensuring quick troubleshooting and saving time and costs. 95% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers appreciate the secure, customizable access permissions, allowing admins to control and restrict access, ensuring data protection. 89% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users value instant alerts for updates and issues, enabling prompt responses and efficient management of tasks and support tickets. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Reviewers note the convenience of accessing devices without user intervention, allowing for maintenance and support during off-hours. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users highlight screen sharing for effective collaboration, training, and troubleshooting by visually demonstrating and resolving issues in real-time. 85% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Reviewers appreciate the real-time communication feature, enabling quick information exchange, collaboration, and efficient problem resolution during remote sessions. 81% of reviewers rated this feature as important or highly important.