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Remote Support Software with Video Chat (2026)

Last updated: April 2026

Key features of Remote Support Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Reviewers value the ability to access and control multiple devices from anywhere, enabling efficient troubleshooting, management, and support across various locations. 94% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users highlight the importance of secure, customizable permissions for managing access, ensuring that only authorized personnel can perform specific tasks remotely. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Reviewers appreciate the convenience of unattended access for performing maintenance and troubleshooting during off-hours without requiring someone to be present. 87% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users find screen sharing essential for real-time collaboration, demonstrations, and troubleshooting, improving productivity and communication. 84% of reviewers rated this feature as important or highly important.
  • File Sharing: Reviewers note the efficiency of integrated file sharing for transferring documents and updates during support sessions, enhancing workflow and collaboration. 78% of reviewers rated this feature as important or highly important.
  • Real-Time Chat: Users value real-time chat for instant communication during remote sessions, facilitating quick issue resolution and effective collaboration. 70% of reviewers rated this feature as important or highly important.
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23 software options

Slack logo

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Remote support, remote access & device management software

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TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

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Webex Suite logo

One app for everything. And everyone.

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ScreenConnect logo
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Remote meeting platform for resolving customers' queries

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Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

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LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

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Zoho Assist logo
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Cloud-based remote support solution

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Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

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ISL Light logo
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Remote support software & unattended remote access

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Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

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Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

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Access remote participant's computer using Zoho Meeting. Share your computer's keyboard and mouse control with other participants during meeting.

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LogMeIn Rescue logo

Remote support for helpdesks, call centers and organizations

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Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

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EV Reach logo

Remote support management solution

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EV Reach helps businesses schedule, launch and manage remote sessions to streamline support and management processes. Its automated incident management module enables organizations to handle service desk requests, open, resolve and close incidents, and view or add notes to support tickets.

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Crisp logo

All-in-one multi-channel solution for customer messaging

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Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

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Brosix logo

Secure instant messenger for teams and businesses

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Brosix is a cloud-based messaging platform for teams, offering real-time chat, file transfer, voice/video calls, screen sharing, broadcast messaging, and more - all in a private, fully administrable network with cross-platform support and 5,000+ app integrations.

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NetSupport Manager logo

Remote access and support management solution

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Secure remote connection to critical systems, servers and users - from anywhere to anywhere!

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Acquire logo

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Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.

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Apizee logo

Internal remote augmented visual assistance solution

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Apizee is a visual assistance platform that allows field users to collaborate in real-time with remote agents or experts.

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Help Lightning logo

Remote assistance software to improve customer satisfaction.

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We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.

Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems.

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Surfly logo

Universal Co-browsing and Collaboration Technology

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Support remote customers as if you are sitting side-by-side with Surfly's co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly.

See what your customers see, annotate, enable active 2-way collaboration, without lag. Works on any device.

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Take Control logo

Collaborative remote access solution

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N-able Take Control remote support software designed to help your IT business succeed.

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Glance logo

Cobrowsing and digital engagement platform

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Glance is a cobrowsing and digital engagement platform that enables businesses to connect with customers in real-time across websites, apps, and mobile devices. The software transforms digital spaces into collaborative environments where support agents can see what customers see, share screens, and provide personalized guidance during critical customer experience moments.

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Glia logo

Personalized live customer experience & engagement

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Glia is an omnichannel customer engagement platform that enables companies to identify, communicate, & engage with their website visitors.

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WebConnect logo

Remote desktop solution for secure access

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Your remote work solution. WebConnect brings the advantages of the cloud into the company network. Now you can work with a remote desktop as if you were at the office.

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AIVITEX logo

Comprehensive digital service management platform

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AIVITEX is a remote visual support and assistance platform powered by AR technology. It enables companies to offer digital services and remote support to their customers, helping them overcome skills shortages, reduce CO2 emissions, and stay competitive in the market. AIVITEX features include white-label branding, customizable forms, documentation capabilities, and photo/video functions to enhance the remote customer experience.

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VIRNECT Remote logo
(0)

Cloud-based remote work solution

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VIRNECT Remote is an innovative solution enabling efficient remote support, supervision, and recording through real-time wireless video and augmented reality technology.

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